App Store Login Issue

I am have trouble logging into the App Store for an update. It will not allow me to enter my Apple ID, only my password.
I'm using Mavericks 10.9.5 on an old Mac mini.

Why did the latest upgrade of Mavericks, Safari etc. work then?
Was Mavericks on it when you got it? I've heard that OS updates can be done (and Safari is a system installed application, so that would work as well whereas apps purchased/downloaded from the app store separately do not); however, have you tried to reinstall the OS?  If it is tied to the previous owner, that usually does not work. If you wish to experiment to find out, simply restart in recovery mode (holding Command + R keys during boot up or restart until you see the Utilities screen - it may take a while). Once there, click on "reinstall Mac OS X" and see what will be offered (which OS version, any error messages, or whatever). Make a note of that, dismiss it and restart into your normal HD.

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  • TS1702 Who do I speak to regarding an App Store purchase issue ?

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