App Store, Messages, Software Update not working on Mavericks
Very recently probably the last couple of weeks, I've been unable to open the messages, App Store and most of the Utilites Apps on my Macbook, I'm on Mavericks. I can't even do a software update. Any ideas what I can do?
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About
If those don't work, do a backup. Boot to the Recovery Volume (command - R on a restart or hold down the option key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair and Repair Permissions. Then reinstall the OS.
OS X Recovery
OS X Recovery (2)
Similar Messages
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why iMessages, facetime, app store, etc I do not work in maverick? please solution thanks
Philip, many people have talked about this "blue lego" problem, but you are the first to explain it (migrating to Intel) that brings clarity to the issue. The Business and People widgets use small "webkit" plugins in order to do their work. However, the plugins on the PowerPC versions of these widgets are NOT Universal, and thus will not run on an Intel Mac.
Typically, this should never be an issue because an Intel Mac comes with widgets already installed (the Universal versions of these widgets, which include Universal versions of these plugins).
However, if I understand you correctly, you "migrated" your old files from your PowerPC Mac to your new Intel Mac. Is it possible you overwrote your Intel OS X default widgets (the 18 widgets in [Hard Drive]/Library/Widgets) with the versions from your old PowerPC Mac during this migration?
If so, then that is the source of your problem: you replaced your Universal widgets with PowerPC widgets. The solution is to reinstall your widgets from the Installer that came with your new Intel Mac. You can either re-install OS X entirely, or use Pacifist to just install those overwritten widgets. -
Installed Mavericks yesterday from Mountain Lion. Everything worked OK then tried to download iPhoto and iMovie update. My laptop power dies accidentally and now App Store, Messages, Maps, iBooks won't even open (Bounce once then nothing). Also running ridiculously slow now!
Hi,
Try Rebooting the computer and holding down the CMD and R keys together to access the Recovery process.
7:27 pm Sunday; October 27, 2013
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
I upgrade my macbook pro 13' ( 2010 ) to Mavericks and now my contacts , App store and even Software Update doesnt work anymore !!! Please, help !! I cant update anything , bcos appstore simpy not open its self anymore ! And also i cant open files with .mov
Please, help, smart people !PLEASE, anybody...
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Problem description:
mac mail not opening, software updates not working, app store not opening. 10.9.5
EtreCheck version: 2.0.11 (98)
Report generated 1 December 2014 16:51:49 CET
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
12 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
BenQ GL2240 1920 x 1080 @ 60 Hz
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 1:32:17
Disk Information: ℹ️
WDC WD5000AAKS-40V2B0 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (164.03 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N
USB Information: ℹ️
EPSON EPSON Epson Stylus S22 Series
Canon MX410 series
ASMedia AS2105 1 TB
S.M.A.R.T. Status: Verified
EFI (disk3s1) <not mounted> : 210 MB
Backup (disk3s2) /Volumes/Backup : 999.86 GB (506.24 GB free)
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader 7.95 GB
S.M.A.R.T. Status: Verified
EOS_DIGITAL (disk1s1) /Volumes/EOS_DIGITAL : 7.94 GB (7.83 GB free)
Western Digital My Book 1140 2 TB
S.M.A.R.T. Status: Verified
EFI (disk2s1) <not mounted> : 210 MB
2TB (disk2s2) /Volumes/2TB : 2.00 TB (1.50 TB free)
Wacom Co.,Ltd. CTE-450
Contour Design ShuttlePRO v2
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24217.979618) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24217.979618) Support
[not loaded] com.parallels.kext.netbridge (9.0 24217.979618) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24217.979618) Support
[not loaded] com.parallels.kext.vnic (9.0 24217.979618) Support
/Applications/Toast 10 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
/Library/Extensions
[loaded] at.obdev.nke.LittleSnitch (4052 - SDK 10.8) Support
[not loaded] xxx.qnation.PeerGuardian (1.1.9) Support
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) Support
[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) Support
Startup Items: ℹ️
ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
WkSvMacX: Path: /Library/StartupItems/WkSvMacX
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[running] at.obdev.LittleSnitchUIAgent.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS4ServiceManager.plist Support
[running] com.epson.epw.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[running] at.obdev.littlesnitchd.plist Support
[failed] com.adobe.fpsaud.plist Support
[loaded] com.adobe.versioncueCS4.plist Support
[loaded] com.barebones.textwrangler.plist Support
[running] com.cleverfiles.cfbackd.plist Support
[not loaded] com.gopro.stereomodestatus.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[invalid?] com.tvmobili.tvmobilisvcd.plist Support
[loaded] fi.polar.libpolar.plist Support
[running] fi.polar.polard.plist Support
[failed] xxx.qnation.PeerGuardian.kextload.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac.helperTool.plist Support
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
[running] com.macpaw.CleanMyMac.volumeWatcher.plist Support
[invalid?] com.plexapp.helper.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
SmartDaemon Application (/Library/Application Support/CleverFiles/SmartDaemon.app)
SilverKeeper Scheduler ApplicationHidden (/Applications/SilverKeeper.app/Contents/Resources/SilverKeeper Scheduler.app)
Dropbox Application (/Applications/Dropbox.app)
Garmin ANT Agent UNKNOWN (missing value)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.5.7r609 Support
Google Earth Web Plug-in: Version: 6.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
PandoWebInst: Version: 1.0 Support
AdobePDFViewerNPAPI: Version: 10.1.12 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.0 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.239
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 Support
AdobePDFViewer: Version: 10.1.12 Support
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User Internet Plug-ins: ℹ️
fbplugin_1_0_3: Version: (null) Support
Safari Extensions: ℹ️
Open in Internet Explorer
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Adobe Version Cue CS4 Support
DivX Support
Flash Player Support
Flip4Mac WMV Support
GoPro Support
Growl Support
Java Support
MacFUSE Support
MenuMeters Support
Perian Support
Time Machine: ℹ️
Skip System Files: NO
Auto backup: NO - Auto backup turned off
Destinations:
Back Up [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 0 B > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
12% Google Chrome
12% WindowServer
4% Dock
2% Little Snitch Agent
2% SystemUIServer
Top Processes by Memory: ℹ️
399 MB iTunes
322 MB mds_stores
216 MB Google Chrome Helper
193 MB Google Chrome
155 MB com.apple.IconServicesAgent
Virtual Memory Information: ℹ️
6.64 GB Free RAM
3.51 GB Active RAM
1.36 GB Inactive RAM
1.11 GB Wired RAM
1.91 GB Page-ins
0 B Page-outs[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
Un-install according to the developer's un-install instructions.
You do not need to use cleaning programs. They can destroy your computer operation as they may already have done.
CleanMyMac - Uninstall
CleanMyMac2 Un-install
After un-installing, run this program to make sure you got all the pieces.
EasyFind – Spotlight Replacement
Do a backup.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.appstore.plist. Move the .plist to your desktop.
Restart, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this. -
when i finally connected my mac to work network on windows environment everything related to apple including App store, Safari, software updates, iCloud and iTunes do not work using a proxy server and everything else is working very well including chrome browser…i tried everything but no clue...anybody have solution for this..???
I also forgot to note that this problem also persists with the new iBooks application. I cannot get past the 'Get Started' screen or access the iBooks Store. Again, all top bar menus are unresponsive.
DT -
App store, Safari, software updates, icloud, do not work in Mavericks 10.9. these problems are interrelated I am sure. Apple apps were working fine in 10.8.5 I could do software updates through a proxy server using password authentication. I reinstalled a new system 10.9 on another partition and it won't let me use Safari or update software using a proxy server. Firefox works fine (I am using it to post). I am very disappointed that this wasn not fully tested BEFORE releasing Mavericks. Any solutions would be greatly appreciated.
I had this problem myself.
Checked the system log with Console, and I found the entry:-
Nov 11 11:16:41 teds-new-mac.ad.mycompany.co.uk ocspd[537]: Authentication challenge received for "10.203.39.212:8080", unable to obtain proxy server credential from System keychain.
For some unknown reason, Mavericks seems to be looking in the System keychain, when these credentials are actually held in the Login keychain.
So, I tried "Copy & Paste" - copying the https user name & password from the Login keychain and pasting into the System keychain, which worked but it's not quite as straightforward as I initially thought.
Pasting into the System Keychain was, I found a not-very-intuitive process:
Having opened your Login Keychain, click once on the item to be copied and when it's highlighted, select "Copy" from the Edit menu or, of course, cmd+c.
Select the System Keychain:- DO NOT CLICK THE PADLOCK IN THE TOP LEFT TO UNLOCK IT.
From the Edit menu, select "Paste" or cmd+v.
You will then get a dialogue box,, enter your administrator's password and select "Modify Keychain" or just hit return, as it's the default entry.
I found a restart was in order before it recognised everything and would accept https pages without alert boxes, but YMMV.
Funnily enough - and this is where it seems counter-intuitive, if you do click on the padlock and unlock the System Keychain, "Paste" is greyed out in the Edit menu and cmd+v has no effect.
Exactly the opposite to what I'd expect.. -
TS1394 Software Update NOT WORKING (Snow Leopard)
Software Update NOT WORKING (Snow Leopard)
Hi, I am currently using Snow Leopard 10.6 on my iMac. I opened iTunes and was told there was an update available so I clicked the button to download it. This obviously opened up the 'download' screen with blue bar. The blue bar does not move and the message comes up that the download failed. I have tried troubleshooting, but the message I get is that I am not connected to the internet - which I am.
Please help.Check your iTunes version, it's reporting v10.6.3 here on 10.6.8 and no updates required.
You should be able to download it from here
https://www.apple.com/itunes/ -
App Store and Software update failed after upgrade to Maverick. How to fix it?
Hi everyone,
I updated to Maverick and everythinhg went fine, until today that a window opened asking something about XCODE and y closed it. After that, App store and software update failed and some apps like Mail and Preview are either failing or just ot working at all. How can I fix it?Hi everyone,
I updated to Maverick and everythinhg went fine, until today that a window opened asking something about XCODE and y closed it. After that, App store and software update failed and some apps like Mail and Preview are either failing or just ot working at all. How can I fix it? -
Mac Book Software Update not working (Software Update does not have any new software for your computer at this time), my current MacBook version is 10.5.8.
As a result I can't update iTunes, version 10.5.2 (This software requiers Mac OS X version 10.6.8 or later)
Now when I connect my iPhone 4, version iOS 6 iTunes can't connect to iPhone (The iPhone "XXXXX's iPhone" cannot be used because it requiers iTunes version 10.6.3 or later.)
so in a nutshell can't use iphone 4, because iTune is not updated and will not update because Mac Book is not up to date and will not update either.
Please help.
Thank you
bt465Welcome to Apple Support Communities
Snow Leopard is a paid upgrade. http://support.apple.com/kb/sp575 Call Apple to buy Snow Leopard. Then, make a backup, insert the DVD and upgrade. When it finishes, open > Software Update -
I bought IPROXIFY throught APP STORE and it does not work. I contacted the creator and he has not answered.
How can I get my money back? and please take him down of your page as we (users) think that we are buying products that worked backed up by MAC.
Looking forward for an answer in order to keep buying in APP StoreThis article may clear up some confusion you may have regarding third party developers and Apple.
The Mac App Store Discussion, what is it for? -
I downloaded iSpeakit from the app store. It does not work. How do I get my money back?
First, contact the developer for support and suggestions. If they cannot or will not help, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
Ever since downloading and installing Mavericks, I have been unable to use my apple id on my Imac. I can't get into Itunes store, the App store or software update and it's driving me mad. Any ideas?
When I try and do software update, it gives error -1712. It's an Imac with 3.1GHz i5 and 4GB RamHi Carolyn,
tried that and it's the right ID, but when I go to Itunes and click on the store, it won't even access the store. If I try to sign in, it brings up the window, I put in my ID and hit enter.....it doesn't even change to my ID, just stays as 'sign in'
When I try and open the app store or software update, nothing appears in the app store window. It's like those particular apps aren't connecting to the internet. Don't use Safari, so don't know if that's affected, but Chrome and Firefox are fine. -
App Store and mail don't work in mavericks on a Mac Pro mid 10
App Store and mail don't work in mavericks on a Mac Pro mid 10
During the day more and more functions of my MacPro (mid10) are down. Icons disappear, mail pop out every time, app store doesn't even come up, wifi connection to other devices like ipad and macbook air fails.
Any suggestion to come over this terrible upgrade?App Store and mail don't work in mavericks on a Mac Pro mid 10
During the day more and more functions of my MacPro (mid10) are down. Icons disappear, mail pop out every time, app store doesn't even come up, wifi connection to other devices like ipad and macbook air fails.
Any suggestion to come over this terrible upgrade? -
Can't update iPhoto in Mac App store or Software update... Help!
I am stuck in iPhoto 9.1.5 Using Lion iPhoto purchased through mac app store. Please help me
Originally Posted by rk25123
Hi there, that's kinda strange, because I too have the latest MacBook Air and for me (and should also for you since iLife came pre-installed) the update downloaded and installed flawlessly via App Store, in the updates section (not in the purchased one). Maybe it's just a bug, Mac App Store seems a Beta to me for how laggy and buggy it is. Usually when it says something about another account it's 'cause you have pirated software and the App Store receipt inside it is indeed connected to another account, making it impossible to download the update. If that's your case what you have to do is to right click on iPhoto and select "show package content", open the "Content" folder and delete the "_MASReceipt" folder inside it, now the update will show up on Software Update.
A user posted on another site a way to solve this.
It worked for me, hope it helps.
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