App Store Not Allowing Updates to Download
I am attempting to apply the updates found in the App Store, but I have had no success. This is a rather new development that began yesterday (11/9/11). I have a Mid-2009 MacBook Pro (2.26Ghz, 8 GB of RAM, 250 GB HDD, NVIDIA GeForce 9400M 256MB, and I am running Mac OS X Lion 10.7.2 (11C74)). I keep getting the following error:
"We Could Not Complete Your Request. There was an error in the App Store. Please try again later. (null)"
As I said, it started yesterday, so I have tried "later." Any ideas? Am I missing something? Have there been App Store issues? Any help would be greatly appreciated!
I was attempting to update some applications purchased/acquired through the Mac App Store. I figured out the problem. The computer is my wife's but we have different accounts. We both are admins. The apps were installed via my Apple ID, but from her user account on the Mac. When I logged out of my account, and into her's, the updates downloaded smoothly. I am an idiot. Thanks for your help (seriously, I appreciate the attempt to help).
Similar Messages
-
I bought Aperture 3 in the App Store and now it's not allowing me to upgrade. When I try, it gives me this dialog "To update this application, sign in to the account you used to purchase it."
The trouble is, I am in the only account that I have, and the one I used to purchase the application.
To complicate things I did have HDD trouble and updated the HDD by putting in the new HDD, installing Snow Leopard, upgrading to 10.6.8 and then using the migration assistant to move everything over from the old HDD.
Any suggestions would be appreciated.
Thanks,I saw in another thread that this problem can be solved by quiting App store, deleating Aperture (The App only) and then restarting the App Store. Instead of "Update" it will now say "Install"
Install Aperture 3 again, start it up and it will find your prevoius Library, update it and all will be corrected. So far it seems to have worked;-)
Best to back up before this procedure, just in case.... -
The App Store want allow me to download new apps because I have not set up security questions.But I share an iTunes account with my friend. So if I set up the questions will my friend have to use and answer the same thing?
They will have to be answered the first time when purchasing from a new computer or device.
-
I recently changed my email on my apple account but the old email address is displayed when I go into iTunes or App Store not allowing me to sign into my account. At some points it's a vicious circle because it asks for a password at key times when trying to correct the problem. Note that the new email address shows when I log into my Apple account and shows it was verified. For some reason the system isn't updating to the new email in ALL places.
I hope this is the right place to post this. Thanks!Apple doesn't monitor here. Best we can do is to push you to contact Apple directly.
This is from the iOS Dev Center forum...
http://devimages.apple.com/maintenance/
We apologize for the significant inconvenience that our downtime has caused and encourage you to reach out to ourhttps://developer.apple.com/contact/ if you need any assistance.
(Check under "Program Enrollment").
Note that your program membership should have been automatically renewed if it lapsed during the downtime period. If not, please be explicit about that in your support request.
--- DrErnie -
MacBook Air will not connect to App store or allow updates to Yosemite. Internet working OK
Hi,
I'm having problems with my MacBook Air. I wanted to Upgrade to Yosemite but when I go to update software (I'm currently using OSX), the window opens and I can see that I have 2 updates but when I click on them nothing happens. I also tried to access Apps Store through iTunes and I can't. My computer is Authorised. However, I can access the Apps Store on my iPad.
Can some one help. ThanksThis could be a complicated problem to solve, as there are several possible causes for it.
Back up all data, then take each of the following steps that you haven't already taken. Stop when the problem is resolved.
Step 1
From the menu bar, select
▹ System Preferences... ▹ Date & Time
Select the Time Zone tab in the preference pane that opens and check that the time zone matches your location. Then select the Date & Time tab. Check that the data and time shown (including the year) are correct, and correct them if not.
Check the box marked
Set date and time automatically
if it's not already checked, and select one of the Apple time servers from the menu next to it.
Step 2
Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
If the problem is not reproducible in safe mode, then it's caused by third-party "anti-virus" or "security" software. If you know what that software is, remove it as directed by the developer after backing up all data. If you don't know what it is, ask for instructions.
Step 3
Triple-click anywhere in the line below on this page to select it:
/System/Library/Keychains/SystemCACertificates.keychain
Right-click or control-click the highlighted line and select
Services ▹ Show Info
from the contextual menu.* An Info dialog should open. The dialog should show "You can only read" in the Sharing & Permissions section.
Repeat with this line:
/System/Library/Keychains/SystemRootCertificates.keychain
If instead of the Info dialog, you get a message that either file can't be found, reinstall OS X.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. Open a TextEdit window and paste into it by pressing command-V. Select the line you just pasted and continue as above.
Step 4
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the upper left corner of the window, you should see a list headed Keychains. If not, click the button in the lower left corner that looks like a triangle inside a square.
In the Keychains list, there should be items named System and System Roots. If not, select
File ▹ Add Keychain
from the menu bar and add the following items:
/Library/Keychains/System.keychain
/System/Library/Keychains/SystemRootCertificates.keychain
Open the View menu in the menu bar. If one of the items in the menu is
Show Expired Certificates
select it. Otherwise it will show
Hide Expired Certificates
which is what you want.
From the Category list in the lower left corner of the window, select Certificates. Look carefully at the list of certificates in the right side of the window. If any of them has a blue-and-white plus sign or a red "X" in the icon, double-click it. An inspection window will open. Click the disclosure triangle labeled Trust to disclose the trust settings for the certificate. From the menu labeled
Secure Sockets Layer (SSL)
select
no value specified
Close the inspection window. You'll be prompted for your administrator password to update the settings.
Now open the same inspection window again, and select
When using this certificate: Use System Defaults
Save the change in the same way as before.
Revert all the certificates with non-default trust settings. Never again change any of those settings.
Step 5
Select My Certificates from the Category list. From the list of certificates shown, delete any that are marked with a red X as expired or invalid.
Export all remaining certificates, delete them from the keychain, and reimport. For instructions, select
Help ▹ Keychain Access Help
from the menu bar and search for the term "export" in the help window. Export each certificate as an individual file; don't combine them into one big file.
Step 6
From the menu bar, select
Keychain Access ▹ Preferences... ▹ Certificates
There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.
Step 7
Triple-click anywhere in the line of text below on this page to select it:
/var/db/crls
Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "crls" should open. Move all the files in that folder to the Trash. You’ll be prompted for your administrator login password.
Restart the computer, empty the Trash, and test.
Step 8
Triple-click anywhere in the line below on this page to select it:
open -e /etc/hosts
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in the same way you launched Keychain Access.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. A TextEdit window should open. At the top of the window, you should see this:
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
fe80::1%lo0 localhost
If that's not what you see, post the contents of the window. -
Why is my mac app store not finding updates for iTunes 11.1?
I have been desperatly waiting all day at work to get home and install iOS7. I get home and plug in my phone to have iTunes tell me this:
"A new iPhone software version (7.0) is available, but requires iTunes 11.0.5. Would you like to download iTunes 11.0.5 now?"
I click download and the App Store then informs me that no updates are available.
Then I go back to iTunes to try again. This time I go to the iTunes menu, then Check for Updates. This message appears:
"This version of iTunes (11.0.5) is the current version."
So, why am I no getting an option to update to 11.1? And, why is iOS7 not downloading eventhough iTunes recognizes I have 11.0.5, which is what my error message tells me I need.
I am at a complete loss and am reaching entirely new levels of frustration.
If anyone was able to conquer this issue, please help me.
Thanks.Download itunes 11.1 from
www.apple.com/itunes/download/
from Safari. Not Google Chrome! It only offers 11.0.5 in google chrome. I had the same problem and fixed it by downloading the newest itunes (11.1) from Safari. -
Is anyone else having problems with App Store not processing updates?
For last 36 hours, App Store is not processing updates. Rebooted, and hard rebooted. Tried tapping on apps to force a download, from the Purchased list and the home screen. Ipad also will not access new 8.1 version today. Any suggestions?
The iTunes and Mac App Store / iCloud problem spontaneously resolved for me as of 21:54 Pacific Standard Time on 9/30/2012.
Someone at Apple was aware of and fixed the problem. Finally.
Yeah! -
When I got to "Updates" in the App Store on my iPhone, it nearly always says "All Apps Are Up to Date", but I've discovered through individual searching that a number of the apps that I have installed have updated versions available. This is pretty frustrating, since I don't want to (and shouldn't have to!) regularly go through and manually check for updates for all of my installed apps. Is there anything that can be done to get the App Store to correctly check and display when updates are available?
Mine is even more bizzare. I'm getting the same problem as you guys where the app store on my iPhone does not seem to be able to detect new updates. To add even more grief, my app store icon on the phone is still showing the number counter with the number 3. Basically that was the last time it was able to retrieve three apps requiring updates and then after updating, the update feature ceased to function and the number has not reset itself.
-
Possible to solution to App Store not showing Updates
I had this issue and submitted a support request. Here is what I received. I cannot say whether it worked or not, since I don't currently have any apps to update, but I did it.
I understand that you App Store does not show your app updates. Please follow the steep below to help resolve the issue.
1. Close All Apps on iPad: http://support.apple.com/kb/ht5137
2. Sign out of iTunes & App Stores: Settings > iTunes & App Stores > Tap AppleID > Sign out
3. Reset All Settings: Settings > General > Reset > Reset All Settings
4. Reboot iPad
5. Sign back into iTunes and App Stores: Settings > iTunes & App Stores > Sign In with AppleID
Thank you for being an iTunes store customer. Apple appreciates your business.Try this workaround
App Store>Purchased>Select "All"
Note: Look out for apps that have the word "Update"
http://i1224.photobucket.com/albums/ee374/Diavonex/9c256282736869f322d4b3071bbb2 a82_zps51a6f546.jpg -
Mac App Store not showing Updates or Purchases
After upgrading my Mac OS to Yosemite, my App Store isn't showing anything under the "Updates" tab (It did some automatic updates in the background, so the number of pending updates dropped from 13 to 2).
Although I have already signed in to Mac App Store, it says:"You must sign in to view your purchases" under the "Purchases" tab. "Sign in" is a clickable link but when I click it nothing happens.I'm having the exact same problem.
I can sign in via the menu bar-store-sign in, but it doesn't change anything.
In the bottom right corner of the updates page there's a US flag icon showing, indicating I'm in the wrong store. Unable to change to Norwegian.
I am also unable to go into iCloud in system preferences: -
App store wont allow me to download apps. what do i do?
Everytime i try to download an app, or update it, it takes me to the Payment Transaction screen where the payment methods are listed and asks me to change them. However I had a prepaid card on there which is now out money and when i enter the security code, it says it was declined and i could not download or ipdate my apps. please help me, thanks
No one here can help you, as there is no one from Apple here. If your payment method is being declined, your only fix is to submit a payment method that won't be declined...redeem an iTunes gift card...valid credit card, etc.
Good luck. -
App Store not accepting card when downloading a free app?
why is it not letting me download free apps? It's declining payment but the app is free
This user, mountaingoatgirl, explains how to get a None option (no credit card) in your account details in the iTunes app on a Mac or PC. -
https://discussions.apple.com/message/24907941 -
IPhoto 8.0 and other iLife '09 apps are not allowing updates :S
Hiya my iLife '09 has keeped telling me to update for a while now and everytime I click update it opens software update but doesn't find any updates.
I am using iPhoto 8.0 and I believe the newest update is like 8.1.1, I decided to download the 8.1 update from apple and it was rather odd that it said the update wasn't necessary?
Anyone know whats causing this, other software like iWork '09 works fine and iLife '08 and iWork '08 have always updated fine.
http://i1006.photobucket.com/albums/af183/goplay4/Screenshot2010-02-04at193502.p ng?t=1265312307Your the man
Thanks!
I had it in an iLife '09 folder because I still have '08 as well
I have put iLife '08 in a folder and taken '09 out -
I bought a Mac Book Pro retina display, Serial Number C02J*****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. there is an error in the App Store. Try again later (100). Your Apple ID has been disabled, contact iTune support". However,the problem still persists even after my password has been successfully reset. What is is the error in the app store? I really need help to resolve this issue.
Moreover,I also need help how to update to the mountain lion free of charge as my Mac pro is four(4) days old.
Sincerely
Asrat Kahsay
N.B. I'M not exactly sure the operating system is "Mac OS X v10.7.x". However, I do know for sure it's Mac OS X v10.7.4
<Edited by Host>The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The OS X Mt Lion up-to-date program;
http://www.apple.com/osx/uptodate/ -
my phone keep asking me to sign in to iTunes store and will not allow me to download apps. it sends a message saying "Cannot connect to itunes store" what do i do?
Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.
Maybe you are looking for
-
Question regarding generics and collections
Hi, I am stuying the Sierra and Bates book for SCJP. One particular answer to a question in it is puzzling me at the moment: Given a method as public static <E extends Number> List<E> process(List<E> nums) A programmer wants to use this method like t
-
It's a tiny bug, but it's been there for three days now. It must be able to get in and out. I thought these monitors were air sealed!
-
CAT2: In which table are targed hours stored?
Hi to anybody! I am wondering, since last week (in the transaction CAT2), Which table can I retrieve the target hours values to every day In? This values are the same to every Personnel Number and Cost Center BUT no idea about it. The additional info
-
Importing classes with embedded java
I have the following line of code: Element input = (Element)getVariableData("sourceString"); I'm trying to get the value the the variable 'sourceString' from the bpel process. When I try and compile I get the error: class bpel.testmq.Element not foun
-
I've been trying to update my iphone 4 from 4.1 to 4.2. Everytime itunes finishes downloading and starts to process this message comes up: "There was a problem downloading the software for the iphone. The network connection timed out.". I've tried do