App store not processing Mavericks installation
About my mac:
Running OSX 10.7.5
Mid 2010 iMac
I've tried all other assists, such as the sudo command but none have proven successful. What essentially goes wrong is that I click to install and am given a blank page in the "Purchases" tab under Mavericks:
There are two ways to recover from this condition.
1. Select
Store ▹ View My Account
from the App Store menu bar, then select View hidden purchases. Stop or resume the download.
2. Open LaunchPad and find the icon of the app you're trying to install. There will be a small progress bar below it. Click the "X" to stop the download.
Similar Messages
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Is anyone else having problems with App Store not processing updates?
For last 36 hours, App Store is not processing updates. Rebooted, and hard rebooted. Tried tapping on apps to force a download, from the Purchased list and the home screen. Ipad also will not access new 8.1 version today. Any suggestions?
The iTunes and Mac App Store / iCloud problem spontaneously resolved for me as of 21:54 Pacific Standard Time on 9/30/2012.
Someone at Apple was aware of and fixed the problem. Finally.
Yeah! -
Problem description:
mac mail not opening, software updates not working, app store not opening. 10.9.5
EtreCheck version: 2.0.11 (98)
Report generated 1 December 2014 16:51:49 CET
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
12 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
BenQ GL2240 1920 x 1080 @ 60 Hz
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 1:32:17
Disk Information: ℹ️
WDC WD5000AAKS-40V2B0 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (164.03 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N
USB Information: ℹ️
EPSON EPSON Epson Stylus S22 Series
Canon MX410 series
ASMedia AS2105 1 TB
S.M.A.R.T. Status: Verified
EFI (disk3s1) <not mounted> : 210 MB
Backup (disk3s2) /Volumes/Backup : 999.86 GB (506.24 GB free)
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader 7.95 GB
S.M.A.R.T. Status: Verified
EOS_DIGITAL (disk1s1) /Volumes/EOS_DIGITAL : 7.94 GB (7.83 GB free)
Western Digital My Book 1140 2 TB
S.M.A.R.T. Status: Verified
EFI (disk2s1) <not mounted> : 210 MB
2TB (disk2s2) /Volumes/2TB : 2.00 TB (1.50 TB free)
Wacom Co.,Ltd. CTE-450
Contour Design ShuttlePRO v2
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24217.979618) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24217.979618) Support
[not loaded] com.parallels.kext.netbridge (9.0 24217.979618) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24217.979618) Support
[not loaded] com.parallels.kext.vnic (9.0 24217.979618) Support
/Applications/Toast 10 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
/Library/Extensions
[loaded] at.obdev.nke.LittleSnitch (4052 - SDK 10.8) Support
[not loaded] xxx.qnation.PeerGuardian (1.1.9) Support
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) Support
[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) Support
Startup Items: ℹ️
ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
WkSvMacX: Path: /Library/StartupItems/WkSvMacX
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[running] at.obdev.LittleSnitchUIAgent.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS4ServiceManager.plist Support
[running] com.epson.epw.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[running] at.obdev.littlesnitchd.plist Support
[failed] com.adobe.fpsaud.plist Support
[loaded] com.adobe.versioncueCS4.plist Support
[loaded] com.barebones.textwrangler.plist Support
[running] com.cleverfiles.cfbackd.plist Support
[not loaded] com.gopro.stereomodestatus.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[invalid?] com.tvmobili.tvmobilisvcd.plist Support
[loaded] fi.polar.libpolar.plist Support
[running] fi.polar.polard.plist Support
[failed] xxx.qnation.PeerGuardian.kextload.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac.helperTool.plist Support
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
[running] com.macpaw.CleanMyMac.volumeWatcher.plist Support
[invalid?] com.plexapp.helper.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
SmartDaemon Application (/Library/Application Support/CleverFiles/SmartDaemon.app)
SilverKeeper Scheduler ApplicationHidden (/Applications/SilverKeeper.app/Contents/Resources/SilverKeeper Scheduler.app)
Dropbox Application (/Applications/Dropbox.app)
Garmin ANT Agent UNKNOWN (missing value)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.5.7r609 Support
Google Earth Web Plug-in: Version: 6.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
PandoWebInst: Version: 1.0 Support
AdobePDFViewerNPAPI: Version: 10.1.12 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.0 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.239
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 Support
AdobePDFViewer: Version: 10.1.12 Support
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User Internet Plug-ins: ℹ️
fbplugin_1_0_3: Version: (null) Support
Safari Extensions: ℹ️
Open in Internet Explorer
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Adobe Version Cue CS4 Support
DivX Support
Flash Player Support
Flip4Mac WMV Support
GoPro Support
Growl Support
Java Support
MacFUSE Support
MenuMeters Support
Perian Support
Time Machine: ℹ️
Skip System Files: NO
Auto backup: NO - Auto backup turned off
Destinations:
Back Up [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 0 B > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
12% Google Chrome
12% WindowServer
4% Dock
2% Little Snitch Agent
2% SystemUIServer
Top Processes by Memory: ℹ️
399 MB iTunes
322 MB mds_stores
216 MB Google Chrome Helper
193 MB Google Chrome
155 MB com.apple.IconServicesAgent
Virtual Memory Information: ℹ️
6.64 GB Free RAM
3.51 GB Active RAM
1.36 GB Inactive RAM
1.11 GB Wired RAM
1.91 GB Page-ins
0 B Page-outs[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
Un-install according to the developer's un-install instructions.
You do not need to use cleaning programs. They can destroy your computer operation as they may already have done.
CleanMyMac - Uninstall
CleanMyMac2 Un-install
After un-installing, run this program to make sure you got all the pieces.
EasyFind – Spotlight Replacement
Do a backup.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.appstore.plist. Move the .plist to your desktop.
Restart, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this. -
TS3274 Images of the apps in App Store not showing plus images in some apps
The images of the app in the App Store not loading and images in apps that are already loaded not showing, the text and everything else is fine only the images are not loading..?
Hi, Pepe6.
Thank you for visiting Apple Support Communities.
I would recommend closing all applications in multitasking and power cycling the device. Test the App Store after processing these steps.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Cheers,
Jason H. -
Why won't iPhoto download after i have bought it from the app store and installed mavericks
why won't iPhoto download after i have bought it from the app store and installed mavericks?
Sorry no mind readers here so you have to tell us details, context and any error messages - just stating an abstract problem that could have thousands of causes is not enough
What version of iPhoto? Of the OS? what has changed since it worked? How are you trying to open it (clicking on the icon in the Dock, double clicking on the application in the applications folder, ???)?
Anything else you can tell a total stranger who can not see you or your computer to let them assist you?
LN -
App Store not working
FYI. Super annoying that I had to do this, but I factory reset my phone and set it up as a new phone and that solved the problem. That is a little less of a pain for me since I have all my contacts sync'd with gmail so they all just pop back up when I add that account on my phone.
App store working like a champ for now. -
I recently changed my email on my apple account but the old email address is displayed when I go into iTunes or App Store not allowing me to sign into my account. At some points it's a vicious circle because it asks for a password at key times when trying to correct the problem. Note that the new email address shows when I log into my Apple account and shows it was verified. For some reason the system isn't updating to the new email in ALL places.
I hope this is the right place to post this. Thanks!Apple doesn't monitor here. Best we can do is to push you to contact Apple directly.
This is from the iOS Dev Center forum...
http://devimages.apple.com/maintenance/
We apologize for the significant inconvenience that our downtime has caused and encourage you to reach out to ourhttps://developer.apple.com/contact/ if you need any assistance.
(Check under "Program Enrollment").
Note that your program membership should have been automatically renewed if it lapsed during the downtime period. If not, please be explicit about that in your support request.
--- DrErnie -
App Store Not Loading READ HERE!! DO NOT RESTORE YOUR DEVICE!!
Ok Applecare Senior Advisor Tad just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss. He said it should only be a 24 hour or so problem then everything should be up and running again. i have two new ipads and 2 iphone 4's and everythng works fine but my ipad (figures). They are actually going to be calling me tomorrow to follow up on the issue. I will let everyone know if I hear more!
<Edited By Host>And just so everyone knows this started for me late last night. I shut my device off this morning hoping it would be working this morning, but not luck obviously. So I kept researching all the forums, googling, and searching on twitter for solutions or possible solutions. I tried everything, hard reset, changing date, signing in/out, you name it I did it EXCEPT for a restoration. Now the first woman I spoke to from applecare this morning walked me through all these steps (even though I had already tried them). She told me to do a restore and start as a new device. Well before I had even spoken with her I read several places that people had already tried doing the restores and it didn't work so I wasn't going to listen to her and I didn't do it. So I called back applecare and finally got transfered to Tad and (sorry in advance Tad!!) I basically lied to him and told him that I DID DO a restore even though I had in fact didn't. So that's when he put me on hold and basically spilled his guts that it was the apple servers. So i asked if I had to restore my device again or anything and he said no and that it would take about 24 hours or so for the problem to be fixed and then he procedded to take down my number and said he would call me tomorrow to find out how I my device was doing. So keep posting to the forums folks!! They are listening, he said he had started to see a number of complaints coming in on this topic. And by the way this is my first time posting in the Apple forums, I hope I at least helped some of you out!!!
<Edited By Host> -
I have installed an app : Birdfield guide in my iPhone 4. But the app is not working after installation. It shows black screen when opened. I need suggestions to make it work or the reasons for not working.
Yes TeeKnows, try deleting it and download it again. After finished installation if still shows black screen delete it out off 'running apps' by double tapping the home button and swipe it off. If still shows black screen then try fully turning off your iPad (holding the sleep button) and turn back on again.
I hope I helped
thanks
Lydia -
HT4483 One of the programs I purchased from the Mac App Store not there
One of the programs I purchased from the Mac App Store not there how can i faund
Where is it missing from? Your purchases list?
You may have accidentally hidden it. Follow the instructions in the link below.
iTunes Store: Hiding and unhiding purchases
Have you checked your applications folder? -
Why does the apps store not accept my ID and password, it works fine to log into this forum and it works for the apple store, but not to log in to buy apps, it just keeps telling me that the id or password is wrong, and I know it isn't
I Just signed in to find the answer to this too. I started having the same trouble today.
-
My app store not open, my app store not open
No abre la app store , me envia a ITUNE .
Hi ...
my app store not open, my app store not open
Installing the Mac OS X 10.6.8 Update Combo reinstalls the App Store for you which may help.
Restart your Mac after the combo is installed.
Then try the App Store. -
I have an IPad 2. Just got ita few months ago. All was working well untill last night. My App Store will not work. It will open but it will not let you search or show apps. All I get is a white screen. I have tried resetting, hard boot, nothing works. I wanted to buy and download an app but now I cannot. Please help anyone?
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
With the latest iOS 7 update (Feb 2014) is anyone else experiencing trouble with the App Store not able even to load updates for existing apps, and unable to download new apps?
With the latest iOS 7 update (Feb 2014) is anyone else experiencing trouble with the App Store not able even to load updates for existing apps, and unable to download new apps?
-
Fife days App Store not give it to me the verify code, I made I lot email adress, changed and created the new, still the same problem, and this is second iPad that I bought this month, if not help me I don't know how to deal, thank you in advance, maybe I will go to shop and want my money back
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