App store not responding

I cant get the app store working. it shows that I have one update in the cue. Imovie I believe

Hello there, irishjimi.
The following Knowledge Base article offers up some great steps for troubleshooting the Mac App Store:
Troubleshooting the Mac App Store
http://support.apple.com/kb/ts3624
Additionally this article offers some additional information:
Mac App Store: Unresponsive after clicking Updates icon
http://support.apple.com/kb/TS3640
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

HT1483 App Store not responding what can be done was trying to download an app n now it not responding

App Store not responding what can be done was trying to download an app n now it not responding

We can help you, but we need more information. What do you mean by isn't responding?

ITunes & app store not responding, help !

iTunes & app store not responding.
app store blocked;
both latest versions
good internet acess
no firewall issues
tested on different networks
went through apple support but no solution
any idea ?

(A) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
(B) Reset all settings
Settings>General>Reset>Reset all settings
Note: Data will not be affected but settings will be reset.

App Store not responding after upgrade to OS X Mavericks and installing free Keynote, Pages and Numbers app

My App Store is not responding after upgrading to Mavericks and installing free Keynote, Pages and Numbers Apps.
Also I tried to reboot and restart and nothing happens still unresponsive.
Tried to click as many times as I can the App Store and it won't open.
Please Help.

Dongski
I had the same problem and solved it myself.
Please see discussion https://discussions.apple.com/message/23556072#23556072
Hope it helps

App store not responding when trying to upgrade to Mavericks

Hi all,
I have a Macbook pro (2.7 Ghz intel Core i7, 4 GB) with snow leopard (10.6.8) which I wanted to upgrade (finally) to Mavericks.
Sadly every time I press in the App store "free upgrade", the spinning wheel pops up and after a few seconds, when I select the application list I see that App store is no longer responding and I have to Force Quit the application.
Anyone an idea how I can resolve this problem? Let me know if you require any additional information.
Thank you for your help
Tom

I'm not sure I quite understand what you are doing, so:
Open App Store and sign in with your Apple ID. Click on the Updates icon in the toolbar. After a while of a spinning gear a listing of any available updates should appear. Mavericks should be one of them. To the right you should see an Update button. Click that button to start the download.
If you continue to have a problem with App Store then see: Troubleshooting the Mac App Store and Mac App Store may become unresponsive when installing apps for possible solutions. Or under Quick Links click on the Support link to get help.

App Store not responding (Mountain Lion)

Hi everyone,
I'm having trouble with App Store after reformatting my MBP hard drive and restoring everything from a backup. App Store is unresponsive from launch; as soon as I open it, it goes to a spinning beachball, and Finder identifies it as "not responding." There is a spinning progress meter in the upper-left corner of the window, and all the App Store buttons and text fields are greyed out. I left it running overnight, with no apparent change; Activity Monitor shows it with low but constant level of CPU usage (~0.8%).
History: I had to reformat my MacBook Pro's hard drive after somehow knocking loose a RAM chip a week ago. I reinstalled OSX, and then had to manually restore my Time Machine backup since my external hard drive also got damaged... It's really been a great week Specifically, I stuck the hard drive into a Linux desktop with a SATA cable, used tmfs to copy the most recent backup to a different external hard drive, then copy-and-pasted my home directory back onto my MacBook Pro.
Current status: I just tried reinstalling Mountain Lion, with no luck. Because of all the copy-and-pasting through a Linux filesystem, a lot of my file ownerships and permissions are screwed up, but everything passes a Disk Utility permissions verification and repair. I have also tried deleting ~/Library/Caches/com.apple.appstore, with no effect.
Thanks in advance for any help!

OK, apologies, but I already solved the problem (I think). Console indicated that the problem was actually that the App Store was trying to file a crash report from the previous iteration of killing the process with command-alt-escape, but didn't have permissions to write to the relevant folder (see below). The folder in question had been set to owner 'root' by Ubuntu when I recovered my broken Time Machine drive, so I changed the owner back to myself. App Store opens and operates normally now.
I'm a bit puzzled as to why Disk Utility wasn't able to identify and fix the permissions on these system files and folders. Does anybody know why, and if there's a way for me to batch-fix all of my files that Ubuntu has switched to 'root'?
6/27/13 12:44:00.061 PM xpcd[294]: com.apple.ShareKitHelper[1088]: registration request failed: (0x11, 0x0) NSCocoaErrorDomain:513 You don’t have permission to save the file “com.apple.finder.plist” in the folder “Preferences”.
Dest: ~/Library/Containers/com.apple.ShareKitHelper/Data/Library/Preferences/com.appl e.finder.plist
Destination permissions info:
0 stat: 2
-1 o:Root m:040755 f:()
    fs: hfs, fsid: 1000002/11, mf: 0480d000
-2 o:Root m:040755 f:()
    fs: hfs, fsid: 1000002/11, mf: 0480d000
-3 o:Root m:040755 f:()
    fs: hfs, fsid: 1000002/11, mf: 0480d000
-4 <CONTAINER> o:User m:040700 f:()
    fs: hfs, fsid: 1000002/11, mf: 0480d000
-5 o:User m:040755 f:()
    fs: hfs, fsid: 1000002/11, mf: 0480d000
-6 <LIBRARY> o:User m:040700 f:hidden
!#acl 1
group:ABCDEFAB-CDEF-ABCD-EFAB-CDEF0000000C:everyone:12:deny:delete
    fs: hfs, fsid: 1000002/11, mf: 0480d000
-7 <HOME> o:User m:040755 f:()
!#acl 1
group:ABCDEFAB-CDEF-ABCD-EFAB-CDEF0000000C:everyone:12:deny:delete
    fs: hfs, fsid: 1000002/11, mf: 0480d000
-8 o:Root m:040755 f:()
    fs: hfs, fsid: 1000002/11, mf: 0480d000

Why is my app store not responding?

I'm having problems with my app store. It does not open. I can't download any new apps. Any solutions?

- double tap your home button
- force quit all apps from the multitasking bar
Then try a hard reset:
- hold the home button and sleep/wake button at the same time
- the iPhone will turn off(keep holding) then release both buttons when the apple logo appears
Now try open and load the app store again.

FaceTime crashing while talking followed by inability to connect after dialling and iTunes, safari and app store not responding. Problem resolved when iPad 2 restored through iTunes in windows pc but reappearing later.

FaceTime crashing while talking followed by inability to reconnect when dialling (cut off when person answers). Once this happens, iTunes, app store drop off after initially responding. Whole issue resolved when ad restored while connected to iTunes on windows computer, just to reappear later if FaceTime used!

FaceTime crashing while talking followed by inability to reconnect when dialling (cut off when person answers). Once this happens, iTunes, app store drop off after initially responding. Whole issue resolved when ad restored while connected to iTunes on windows computer, just to reappear later if FaceTime used!

App Store not responding after Spigot

Tried the various solutions, and eventually went into Utilities and followed instructions regarding finding the fault.
this is the message I found:-
22/04/2014 10:47:56.759 com.apple.launchd.peruser.501[148]: (com.apple.appstore.23264[12113]) Exited with code: 1
I managed to remove the Spigot from Safari and Firefox, the browsers running.
Can anyone advise what I need to do now please?

Dongski
I had the same problem and solved it myself.
Please see discussion https://discussions.apple.com/message/23556072#23556072
Hope it helps

Cannot download Mavericks - spinny-thing of doom, App Store stops responding!

Hi guys,
It's been a very long time since I had to ask for help from the community - please excuse my username, I made my account when I was 16!
I've been running Snow Leopard 10.6.8 very, very happily since 2010. Love the OS so, so much. But the lack of security updates will become a problem as I'm an IT professional, so I guess I'm gonna have to bite the bullet and upgrade. This is under duress as I don't like any of the iOS features that have crept in since Lion, and I've spent 3 years customising SL to how I like it
However, whenever I go into the App Store and click Free Upgrade on Mavericks, that's as far as it goes. Worse, the App Store ceases responding, but it's still chewing CPU. My machine is compatible - it's an early-2008 MacBook Pro (A1260/MacBook4,1), the last non-unibody, but I get no error messages or popups. Putting the cursor over the App Store window summons the beachball, even though the progress spinner on the App Store window is still spinning. Right-clicking on the Dock icon shows it's Not Responding. Nothing seems to be downloading.
I enabled the Debug menu and both cleared the cookies and reset the application, but neither have helped (explains why it's so laggy, it's a glorified web browser!). This is what things look like after 20 minutes of waiting:
If I can't get it to download on my machine, I have a friend with a MBP who can download it for me. I want to do a fresh install anyway; I have a big USB key on order so there's no rush. I've always done fresh installs with OSes because they are so much cleaner; I am not bothered about the time it will take me to rebuild the Mac, if it means everything works properly first time then it is time well spent.
I am very technically capable and don't mind debugging this, if someone can help point me in the right direction The last logs I have in ~/Library/Logs/App Store/ are from 2011. Browsing through All Messages, I found this:
30/07/2014 7:43:56PM    /Applications/App Store.app/Contents/MacOS/App Store[60931]    MDS Error: unable to create user DBs in /var/folders/XX/XXo5fegZExKN+HipTvCqe++++TI/-Caches-//mds
I don't know if this is related because I have a similar error for Google Contacts Sync.
Thanks in advance!

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.
Step 1
If you have more than one user, and the one in question is not an administrator, then go to Step 2.
Triple-click anywhere in the following line on this page to select it:
sudo find ~ $TMPDIR.. -exec chflags nouchg,nouappnd,noschg,nosappnd {} + -exec chown $UID {} + -exec chmod +rw {} + -exec chmod -N {} + -type d -exec chmod +x {} + 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.
Start up in Recovery mode. When the OS X Utilities screen appears, select
          Utilities ▹ Terminal
from the menu bar. A Terminal window will open. In that window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
           ▹ Restart
from the menu bar.

App Store not working?

App Store not working

FYI. Super annoying that I had to do this, but I factory reset my phone and set it up as a new phone and that solved the problem. That is a little less of a pain for me since I have all my contacts sync'd with gmail so they all just pop back up when I add that account on my phone.
App store working like a champ for now.

Problem description: mac mail not opening, software updates not working, app store not opening. imac osx 10.9.5

Problem description:
mac mail not opening, software updates not working, app store not opening. 10.9.5
EtreCheck version: 2.0.11 (98)
Report generated 1 December 2014 16:51:49 CET
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
12 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
BenQ GL2240 1920 x 1080 @ 60 Hz
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 1:32:17
Disk Information: ℹ️
WDC WD5000AAKS-40V2B0 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (164.03 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N
USB Information: ℹ️
EPSON EPSON Epson Stylus S22 Series
Canon MX410 series
ASMedia AS2105 1 TB
S.M.A.R.T. Status: Verified
EFI (disk3s1) <not mounted> : 210 MB
Backup (disk3s2) /Volumes/Backup : 999.86 GB (506.24 GB free)
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader 7.95 GB
S.M.A.R.T. Status: Verified
EOS_DIGITAL (disk1s1) /Volumes/EOS_DIGITAL : 7.94 GB (7.83 GB free)
Western Digital My Book 1140 2 TB
S.M.A.R.T. Status: Verified
EFI (disk2s1) <not mounted> : 210 MB
2TB (disk2s2) /Volumes/2TB : 2.00 TB (1.50 TB free)
Wacom Co.,Ltd. CTE-450
Contour Design ShuttlePRO v2
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24217.979618) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24217.979618) Support
[not loaded] com.parallels.kext.netbridge (9.0 24217.979618) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24217.979618) Support
[not loaded] com.parallels.kext.vnic (9.0 24217.979618) Support
/Applications/Toast 10 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
/Library/Extensions
[loaded] at.obdev.nke.LittleSnitch (4052 - SDK 10.8) Support
[not loaded] xxx.qnation.PeerGuardian (1.1.9) Support
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) Support
[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) Support
Startup Items: ℹ️
ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
WkSvMacX: Path: /Library/StartupItems/WkSvMacX
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[running] at.obdev.LittleSnitchUIAgent.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS4ServiceManager.plist Support
[running] com.epson.epw.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[running] at.obdev.littlesnitchd.plist Support
[failed] com.adobe.fpsaud.plist Support
[loaded] com.adobe.versioncueCS4.plist Support
[loaded] com.barebones.textwrangler.plist Support
[running] com.cleverfiles.cfbackd.plist Support
[not loaded] com.gopro.stereomodestatus.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[invalid?] com.tvmobili.tvmobilisvcd.plist Support
[loaded] fi.polar.libpolar.plist Support
[running] fi.polar.polard.plist Support
[failed] xxx.qnation.PeerGuardian.kextload.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac.helperTool.plist Support
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
[running] com.macpaw.CleanMyMac.volumeWatcher.plist Support
[invalid?] com.plexapp.helper.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
SmartDaemon Application (/Library/Application Support/CleverFiles/SmartDaemon.app)
SilverKeeper Scheduler ApplicationHidden (/Applications/SilverKeeper.app/Contents/Resources/SilverKeeper Scheduler.app)
Dropbox Application (/Applications/Dropbox.app)
Garmin ANT Agent UNKNOWN (missing value)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.5.7r609 Support
Google Earth Web Plug-in: Version: 6.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
PandoWebInst: Version: 1.0 Support
AdobePDFViewerNPAPI: Version: 10.1.12 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.0 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.239
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 Support
AdobePDFViewer: Version: 10.1.12 Support
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User Internet Plug-ins: ℹ️
fbplugin_1_0_3: Version: (null) Support
Safari Extensions: ℹ️
Open in Internet Explorer
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Adobe Version Cue CS4 Support
DivX Support
Flash Player Support
Flip4Mac WMV Support
GoPro Support
Growl Support
Java Support
MacFUSE Support
MenuMeters Support
Perian Support
Time Machine: ℹ️
Skip System Files: NO
Auto backup: NO - Auto backup turned off
Destinations:
Back Up [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 0 B > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
      12% Google Chrome
      12% WindowServer
      4% Dock
      2% Little Snitch Agent
      2% SystemUIServer
Top Processes by Memory: ℹ️
399 MB iTunes
322 MB mds_stores
216 MB Google Chrome Helper
193 MB Google Chrome
155 MB com.apple.IconServicesAgent
Virtual Memory Information: ℹ️
6.64 GB Free RAM
3.51 GB Active RAM
1.36 GB Inactive RAM
1.11 GB Wired RAM
1.91 GB Page-ins
0 B Page-outs

[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
Un-install according to the developer's un-install instructions.
You do not need to use cleaning programs. They can destroy your computer operation as they may already have done.
CleanMyMac - Uninstall
CleanMyMac2 Un-install
After un-installing, run this program to make sure you got all the pieces.
EasyFind – Spotlight Replacement
Do a backup.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.appstore.plist. Move the .plist to your desktop.
Restart, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this.

I recently changed my email on my apple account but the old email address is displayed when I go into iTunes or App Store not allowing me in.

I recently changed my email on my apple account but the old email address is displayed when I go into iTunes or App Store not allowing me to sign into my account. At some points it's a vicious circle because it asks for a password at key times when trying to correct the problem. Note that the new email address shows when I log into my Apple account and shows it was verified. For some reason the system isn't updating to the new email in ALL places.
I hope this is the right place to post this. Thanks!

Apple doesn't monitor here. Best we can do is to push you to contact Apple directly.
This is from the iOS Dev Center forum...
http://devimages.apple.com/maintenance/
We apologize for the significant inconvenience that our downtime has caused and encourage you to reach out to ourhttps://developer.apple.com/contact/ if you need any assistance.
(Check under "Program Enrollment").
Note that your program membership should have been automatically renewed if it lapsed during the downtime period. If not, please be explicit about that in your support request.
--- DrErnie

App Store Not Loading READ HERE!! DO NOT RESTORE YOUR DEVICE!!

Ok Applecare Senior Advisor Tad just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss. He said it should only be a 24 hour or so problem then everything should be up and running again. i have two new ipads and 2 iphone 4's and everythng works fine but my ipad (figures). They are actually going to be calling me tomorrow to follow up on the issue. I will let everyone know if I hear more!
<Edited By Host>

And just so everyone knows this started for me late last night. I shut my device off this morning hoping it would be working this morning, but not luck obviously. So I kept researching all the forums, googling, and searching on twitter for solutions or possible solutions. I tried everything, hard reset, changing date, signing in/out, you name it I did it EXCEPT for a restoration. Now the first woman I spoke to from applecare this morning walked me through all these steps (even though I had already tried them). She told me to do a restore and start as a new device. Well before I had even spoken with her I read several places that people had already tried doing the restores and it didn't work so I wasn't going to listen to her and I didn't do it. So I called back applecare and finally got transfered to Tad and (sorry in advance Tad!!) I basically lied to him and told him that I DID DO a restore even though I had in fact didn't. So that's when he put me on hold and basically spilled his guts that it was the apple servers. So i asked if I had to restore my device again or anything and he said no and that it would take about 24 hours or so for the problem to be fixed and then he procedded to take down my number and said he would call me tomorrow to find out how I my device was doing. So keep posting to the forums folks!! They are listening, he said he had started to see a number of complaints coming in on this topic. And by the way this is my first time posting in the Apple forums, I hope I at least helped some of you out!!!
<Edited By Host>

TS3274 Images of the apps in App Store not showing plus images in some apps

The images of the app in the App Store not loading and images in apps that are already loaded not showing, the text and everything else is fine only the images are not loading..?

Hi, Pepe6.
Thank you for visiting Apple Support Communities.
I would recommend closing all applications in multitasking and power cycling the device. Test the App Store after processing these steps.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Cheers,
Jason H.

App store not responding

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