App store not supported?
I recently upgraded to the new OS X Version 10.9 on my MacBook Pro. Now for some reason I am unable to open up the App Store which I need to do as their updates/downloads available. I get a message that says "You can't open the application "App Store" because it is not supported on this type of Mac."
Additionally if I go to System Preferences, then App Store. There is a message that states Software updates are available, but when I select Show Updates I get a message stating... "There is not application set to open the URL macappstore://showUpdatesPage?scan=true. Search the App Store for an application that can open this document or choose existing application on your computer."
I've tried to select App Store and that doesn't work. What do I need to do?
Trinapsulie wrote:
I haven't backed anything up yet.
First things first.
Go get an external drive and back up everything on your internal drive. Preferrably two copies on two drives, at least one bootable. Only then should you think about messing with the operating system.
I suppose it is possible that you don't have a recovery partition, but it is unlikely. How old is your MacBook Pro (MBP)? What version of the operating system came with it?
If your MBP came with Mavericks, Mountain Lion, or even Lion, it should have a recovery partition. Recent MBPs also come with an emergency network-based recovery facility ("Internet Recovery").
If you have a very old (pre-Lion) MBP, I suppose it is possible that the upgrade to (whichever of Lion, Mountain Lion, or Mavericks is the first you added) failed to create the recovery partition.
Read http://www.apple.com/osx/recovery/.
What happens when you reboot while holding down Command-R? Do you see one of the screens shown on the page linked above?
Similar Messages
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"App store not supported in this country" Error message on ipad app store?
I have a 64Gb wifi ipad and live in Bangladesh.
When i touch the app store icon i get the above error message? But itunes on the ipad works fine?
However the app store icon on my phone 3GS works fine.
I have also tried disabling the location services tab in settings and still get the same message when i try to open the app store. However, itunes works fine.
I also tried a vpn connection back to the UK and i tunes works fine, but the app store still gives the same error message?
Any thoughts?I'm a US Citizen but I spent a significant amount of time working in Japan; therefore, I maintain a residence there. As a result I have both US and Japanese iTunes accounts. Switching back and forth between accounts on my iPhone works with no problem on my iPhone 3GS.
Yesterday, I purchased a 64GB iPad 3G and logged into my Japanese iTunes account on the iPad, but when I go to the App Store, I get the message you posted about. At the very least, I should be able to download iPhone Apps from the Japanese store like I do on my iPhone.
It is ridiculous that I can download Japanese iPhone apps in iTunes and sync them to my iPad but I can't download them from the store on my iPad. Come on Apple, fix this nonsense!
Message was edited by: ch0b1ts2600 -
Problem description:
mac mail not opening, software updates not working, app store not opening. 10.9.5
EtreCheck version: 2.0.11 (98)
Report generated 1 December 2014 16:51:49 CET
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
12 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
BenQ GL2240 1920 x 1080 @ 60 Hz
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 1:32:17
Disk Information: ℹ️
WDC WD5000AAKS-40V2B0 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (164.03 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N
USB Information: ℹ️
EPSON EPSON Epson Stylus S22 Series
Canon MX410 series
ASMedia AS2105 1 TB
S.M.A.R.T. Status: Verified
EFI (disk3s1) <not mounted> : 210 MB
Backup (disk3s2) /Volumes/Backup : 999.86 GB (506.24 GB free)
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader 7.95 GB
S.M.A.R.T. Status: Verified
EOS_DIGITAL (disk1s1) /Volumes/EOS_DIGITAL : 7.94 GB (7.83 GB free)
Western Digital My Book 1140 2 TB
S.M.A.R.T. Status: Verified
EFI (disk2s1) <not mounted> : 210 MB
2TB (disk2s2) /Volumes/2TB : 2.00 TB (1.50 TB free)
Wacom Co.,Ltd. CTE-450
Contour Design ShuttlePRO v2
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24217.979618) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24217.979618) Support
[not loaded] com.parallels.kext.netbridge (9.0 24217.979618) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24217.979618) Support
[not loaded] com.parallels.kext.vnic (9.0 24217.979618) Support
/Applications/Toast 10 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
/Library/Extensions
[loaded] at.obdev.nke.LittleSnitch (4052 - SDK 10.8) Support
[not loaded] xxx.qnation.PeerGuardian (1.1.9) Support
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) Support
[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) Support
Startup Items: ℹ️
ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
WkSvMacX: Path: /Library/StartupItems/WkSvMacX
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[running] at.obdev.LittleSnitchUIAgent.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS4ServiceManager.plist Support
[running] com.epson.epw.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[running] at.obdev.littlesnitchd.plist Support
[failed] com.adobe.fpsaud.plist Support
[loaded] com.adobe.versioncueCS4.plist Support
[loaded] com.barebones.textwrangler.plist Support
[running] com.cleverfiles.cfbackd.plist Support
[not loaded] com.gopro.stereomodestatus.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[invalid?] com.tvmobili.tvmobilisvcd.plist Support
[loaded] fi.polar.libpolar.plist Support
[running] fi.polar.polard.plist Support
[failed] xxx.qnation.PeerGuardian.kextload.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac.helperTool.plist Support
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
[running] com.macpaw.CleanMyMac.volumeWatcher.plist Support
[invalid?] com.plexapp.helper.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
SmartDaemon Application (/Library/Application Support/CleverFiles/SmartDaemon.app)
SilverKeeper Scheduler ApplicationHidden (/Applications/SilverKeeper.app/Contents/Resources/SilverKeeper Scheduler.app)
Dropbox Application (/Applications/Dropbox.app)
Garmin ANT Agent UNKNOWN (missing value)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.5.7r609 Support
Google Earth Web Plug-in: Version: 6.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
PandoWebInst: Version: 1.0 Support
AdobePDFViewerNPAPI: Version: 10.1.12 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.0 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.239
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 Support
AdobePDFViewer: Version: 10.1.12 Support
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User Internet Plug-ins: ℹ️
fbplugin_1_0_3: Version: (null) Support
Safari Extensions: ℹ️
Open in Internet Explorer
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Adobe Version Cue CS4 Support
DivX Support
Flash Player Support
Flip4Mac WMV Support
GoPro Support
Growl Support
Java Support
MacFUSE Support
MenuMeters Support
Perian Support
Time Machine: ℹ️
Skip System Files: NO
Auto backup: NO - Auto backup turned off
Destinations:
Back Up [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 0 B > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
12% Google Chrome
12% WindowServer
4% Dock
2% Little Snitch Agent
2% SystemUIServer
Top Processes by Memory: ℹ️
399 MB iTunes
322 MB mds_stores
216 MB Google Chrome Helper
193 MB Google Chrome
155 MB com.apple.IconServicesAgent
Virtual Memory Information: ℹ️
6.64 GB Free RAM
3.51 GB Active RAM
1.36 GB Inactive RAM
1.11 GB Wired RAM
1.91 GB Page-ins
0 B Page-outs[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
Un-install according to the developer's un-install instructions.
You do not need to use cleaning programs. They can destroy your computer operation as they may already have done.
CleanMyMac - Uninstall
CleanMyMac2 Un-install
After un-installing, run this program to make sure you got all the pieces.
EasyFind – Spotlight Replacement
Do a backup.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.appstore.plist. Move the .plist to your desktop.
Restart, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this. -
I recently changed my email on my apple account but the old email address is displayed when I go into iTunes or App Store not allowing me to sign into my account. At some points it's a vicious circle because it asks for a password at key times when trying to correct the problem. Note that the new email address shows when I log into my Apple account and shows it was verified. For some reason the system isn't updating to the new email in ALL places.
I hope this is the right place to post this. Thanks!Apple doesn't monitor here. Best we can do is to push you to contact Apple directly.
This is from the iOS Dev Center forum...
http://devimages.apple.com/maintenance/
We apologize for the significant inconvenience that our downtime has caused and encourage you to reach out to ourhttps://developer.apple.com/contact/ if you need any assistance.
(Check under "Program Enrollment").
Note that your program membership should have been automatically renewed if it lapsed during the downtime period. If not, please be explicit about that in your support request.
--- DrErnie -
TS3274 Images of the apps in App Store not showing plus images in some apps
The images of the app in the App Store not loading and images in apps that are already loaded not showing, the text and everything else is fine only the images are not loading..?
Hi, Pepe6.
Thank you for visiting Apple Support Communities.
I would recommend closing all applications in multitasking and power cycling the device. Test the App Store after processing these steps.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Cheers,
Jason H. -
Microsoft apps are not supported by Lion?
Is it true microsoft apps are not supported by Lion? I just upgraded and now I'm getting a message my microsoft apps are no longer available. Any upgrades to bring them online?
You have Office 2004 and that won't run on Lion. You have three options:
1. Upgrade to Office 2008 or 2011
2. Download the free Office suite Libreoffice
3. Buy Apple's 'Numbers' (for spreadsheets), 'Keynote' (for Powerpoint) and/or 'Pages' (for word processing) programs from the App store.
A fourth option would be to revert to Snow Leopard. -
I have an IPad 2. Just got ita few months ago. All was working well untill last night. My App Store will not work. It will open but it will not let you search or show apps. All I get is a white screen. I have tried resetting, hard boot, nothing works. I wanted to buy and download an app but now I cannot. Please help anyone?
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
What's going on with the App Store not able to update 2015
What's going on with the App Store not able to update any apps 2015?
Apple is having server problems affecting App Store, iTunes, iCloud, etc…
Check the Apple Service Status(***) page… http://www.apple.com/support/systemstatus/ Wait for all systems to show green.
Here is what Apple's message says…
Multiple Store Services - All users are affected
Customers may be unable to make purchases from the App Store, iTunes Store,
iBooks Store, or Mac App Store.
iCloud Mail - All users were affected
Users may have been unable to access iCloud mail.
iCloud Account & Sign In - All users were affected
Users may have been unable to sign in.
This means no downloads, updates, iCloud and other issues. You may get pop-up windows asking you for password for iCloud, etc…
Try again after it's all green on status page. -
This app does not support the contract specified or is not installed
I was successfully creating Windows Store Apps using Visual Studio 2013, using my dev account. VS has recently re-registered my ID as well.
Today, any Strore App (including "Mail", "Store", "PC Settings"...) not running nor any of project is not launching when I start debugging. It gives dialog as shown below. Also, as the app starts showing as installed in the
start screen, when I tap it there, it doesn't run. Just splash screen flashes for a few seconds and then disappears.
Microsoft Visual Studio
Unable to activate Windows Store app '3a829624-c06f-426b-8186-9312684573a2_bs4v6h88qrjp4!App'. The activation request failed with error 'This app does not support the contract specified or is not installed'.
See help for advice on troubleshooting the issue.
OK Help
If a post solves the problem you asked, please mark it as Answer.This question needs to be asked on answers.microsoft.com. It is not a development question.
Matt Small - Microsoft Escalation Engineer - Forum Moderator
If my reply answers your question, please mark this post as answered.
NOTE: If I ask for code, please provide something that I can drop directly into a project and run (including XAML), or an actual application project. I'm trying to help a lot of people, so I don't have time to figure out weird snippets with undefined
objects and unknown namespaces. -
ITunes & app store not responding, help !
iTunes & app store not responding.
app store blocked;
both latest versions
good internet acess
no firewall issues
tested on different networks
went through apple support but no solution
any idea ?(A) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
(B) Reset all settings
Settings>General>Reset>Reset all settings
Note: Data will not be affected but settings will be reset. -
App Store not showing up on computer my operating system is 10.6.8 build 10K549
App Store not showing up on iMac my operating system is 10.6.8 build 10K549 I have tried reinstalling the last update and repairing my disk and it still has not showed up waht do I do to get it back so I can download Mountain Lion
It is not in the Applications folder?
Otherwise, I would suggest the Combo update
http://support.apple.com/kb/dl1399 -
Mac App Store not accepting my login details. Help!
For some reason, after updating to 10.6.8 for the upcoming release of Lion. I could not download any apps and every time I attempted to login it prompted me "Your device or computer could not be verified. Contact support for assistance." I can confirm that I am entering the right password since it works perfectly on iTunes, that I deleted the preferences com.apple.storeagent.plist and com.apple.appstore.plist, and that I never installed Fruit Menu or APE.
Thanks to anyone who is willing to helpDon't count on cust support . . .
Same problem, multiple times. It keeps wanting me to reenter my credit card info (all I want is a free app) and then when I DO enter it I get the "technical difficulties, try later" message.
I tried the app store/itunes support link (apparently they are the same thing) and the response/form letter I got back was all about iTunes (which I clearly indicated was working fine for me) and didn't give any clue about my problem with "technical difficulties" logging into the App Store. So I wrote back pointing out that they didn't even come close to answering my question . . . and got another form letter on how to PAY to get support . . . all I wanted to do was download a free app from the mac store.
I'm going to give them a week or so to iron out the obvious bugs in their "new" toys and then try again. I do have applecare with my new mac so if all else fails I better be able to get help through them . . . but this is VERY annoying.
Please post back if any of you have better luck!
MacMini, OSX 10.6.8 -
ITunes and App Store not loading properly
I wanted to browse on the iTunes Store on my iPad. It opened but the screen was blank. Nothing came up even when it had fully loaded. This was the same with the App Store too. I have tried to restart it and reset it but its still the same. Is there any solutions to this?
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
App Store not working
FYI. Super annoying that I had to do this, but I factory reset my phone and set it up as a new phone and that solved the problem. That is a little less of a pain for me since I have all my contacts sync'd with gmail so they all just pop back up when I add that account on my phone.
App store working like a champ for now. -
App Store Not Loading READ HERE!! DO NOT RESTORE YOUR DEVICE!!
Ok Applecare Senior Advisor Tad just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss. He said it should only be a 24 hour or so problem then everything should be up and running again. i have two new ipads and 2 iphone 4's and everythng works fine but my ipad (figures). They are actually going to be calling me tomorrow to follow up on the issue. I will let everyone know if I hear more!
<Edited By Host>And just so everyone knows this started for me late last night. I shut my device off this morning hoping it would be working this morning, but not luck obviously. So I kept researching all the forums, googling, and searching on twitter for solutions or possible solutions. I tried everything, hard reset, changing date, signing in/out, you name it I did it EXCEPT for a restoration. Now the first woman I spoke to from applecare this morning walked me through all these steps (even though I had already tried them). She told me to do a restore and start as a new device. Well before I had even spoken with her I read several places that people had already tried doing the restores and it didn't work so I wasn't going to listen to her and I didn't do it. So I called back applecare and finally got transfered to Tad and (sorry in advance Tad!!) I basically lied to him and told him that I DID DO a restore even though I had in fact didn't. So that's when he put me on hold and basically spilled his guts that it was the apple servers. So i asked if I had to restore my device again or anything and he said no and that it would take about 24 hours or so for the problem to be fixed and then he procedded to take down my number and said he would call me tomorrow to find out how I my device was doing. So keep posting to the forums folks!! They are listening, he said he had started to see a number of complaints coming in on this topic. And by the way this is my first time posting in the Apple forums, I hope I at least helped some of you out!!!
<Edited By Host>
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