App store Official complaint contacts
I purchased an application through "App Store" for my Ipad 3.
The description said that the application would do some things but it does not.
I contacted the developer several times but he doesn't give an answer or fix the problem.
This is fake, or false, advertisment and there should be someone held responsible for it.
For the same reason I demand to get a reimburshment of the money I gave and also that
the wrong/false information be removed from "App Store".
I believe that many people have come across similar issues. Where is Apple's quality control??
After some search I cannot find any official support email for the "App Store",
which is responsible for malfunctioning applications
I would appreciate if someone could shed some light.
p.s.
The name of the application is iProcessing Reference and it does not compile(run) the code
as the description on the appstore states it does.
Well.. I tried to make a complaint but apparently Apple doesn't care.
This is what I wrote to Apple:
The application claims that it is also a compiler, besides being a reference tool and that you can execute(compile) imported processing (pde) files in it. I have been using it for a month on my Ipad3, but it has never been capable of compiling neither imported processing code or compile the code that was written in the app itself. The response of the developer was that it works on his Ipad2... I would like a reimburshment for the money I have paid and also an information note to be put on App Store for other users, that this app is not compatible with Ipad3.
The response was the following:
We have taken note of the problem for our records, however we are not able to provide support for the features and functionality of applications. Please click the support link below to contact the developer for resolution.
As I said the developer does not care to help. So who is going to help the consumers for App Store selling (& advertising) products that malfunction?
Similar Messages
-
When i buy , in game ( diamond dash) , (bable witch) ... App stor say , please contact itunes support to conplete this transaction
You can contact iTunes support by going to this page, selecting iTunes > iTunes Store and sending them the details. Just so you know, the people on these forums are just other Apple product users like yourself, Apple does not generally answer questions here.
Best of luck getting things straightened out. -
App Store, iCal and Contacts have disappeared from applications
Yesterday, I tried to purchase By Word from the app store on my mac mini, only to find that clicking on the icon in the dock turned it into an icon with a question mark on it. I rebooted, and updated, thinking that might be the cause, but no joy - I also noticed the same happened to iCal and Contacts (Mail and everything else in my dock works fine still).
I checked in applications and the missing apps are nowhere to be found. I also ran the combo update for 10.7.3 as I read elsewhere that this could reinstall the app-store if people have accidentally deleted it, no joy.
I haven't deleted any of these apps, and although I don't use iCal or Contacts on the mini, I'd like to understand how they've disappeared.
I've not used my mini for a while, and not purchased anything from the app store for a long time, so it's hard to tell what may be a contributing factor to the disappearance (I cleared a bunch of stuff from my trash before I realised they were gone too unfortunately, so I can't even tell if they were in there or not).
in the last couple of sessions, I've installed dropbox, anti-social.cc, handbrake, updated magic prefs, run a system update (now running 10.7.3) and installed the latest version of node.js
I've never deleted any application from this machine (not had it too long), but to see if I could have done it accidentally, I removed magic prefs and I'd have had to go into applications specifically to remove them - which I definitely haven't done.
I'm the only login for this machine, it's a personal one, so no worries there. I've even checked for flashback virus and no trace.
I'm absolutely out of ideas, and I can live without iCal and Contacts, but I'd like the app store back if at all possible. I've seen some non-apple sites where people have extracted the app store from a package for individual install, and if necessary, I suppose I'll have to go down that route, but I'd rather keep things official if posisble, and get some understanding into what's happening.
If there are any logs, or other information which can help with this post, please let me know and I'll dig them out - if anyone has any ideas or suggestions, I'd be really greatful.
ThanksOK, I understand. Try this ... it's much safer. It will simply restore your backup, but not do anything to your iOS:
While your iPhone is plugged in to iTunes, right click on the iPhone icon on the left side of the iTunes display.
Choose "Restore from backup ..." from the pop-up menu that appears.
Again, what this will do is place that backup back on your iPhone without changing iOS. So you should be very confident in the backup contents before doing this. -
I had somebody work on my OS 10.9.2 to speed it up. He failed and now Preview, Textedit, App Store, Mail (crashes) and Contacts do not work anymore. I can still use Safari, Firefox, Word, Photoshop and iPhoto etc. How do I get the Apple programs fixed again?
Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
computer and after the chime press and hold down the OPTION key until the boot manager
screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo). -
Hi there need some help every time I try to down load from App Store I get this msg
( contact iTunes customer support ?Have you considered doing exactly what it is telling you to do?
Contact itunes support -
Hi!
I have a iPod touch 8GB 5.0.1 and my contacs my app store Are not on the home screen and my contacs .
So I go to restrictions and they say that they are ON so I reboot my iPod and he still the same thing.
So I restore my iPod from iTunes and iTunes say that this iPod cannot be restore and I do that on a MacBook pro and I do the second time on windows computer.
So I need help , I don't know what to do .
Thank you .The app, if not restricted, may be hidden in your folders. If you go to settings, general, reset, reset home screen layout, you can rule that out.
Does your restore give you a specific error? If so, see http://support.apple.com/kb/TS3694 and http://support.apple.com/kb/TS1275
You can also restore from your iPod, by going to settings, general, reset, reset all content and settings, but make sure that you have created a backup beforehand.
About iTunes backups:
http://support.apple.com/kb/HT4946
About iCloud backups:
http://support.apple.com/kb/HT4859
If you are still having issues, you can always try to contact AppleCare
Seth -
HT1933 APP store impossible to contact
I bought an APP which crashes and now my iphone has frozen, Apple say use your receipt to report a problem but they dont email it for days. and they are impossible to to contact. Does anyone know how I can deal with this while I wait and wait for Apple to send me my reciept so I may actually report ythe god **** problem
Go to ~/Library/Caches/com.apple.appstore
Move the Cache.db file from the com.apple.appstore folder to the Trash.
Now go to /Library/Preferences/System Configuration
Move the NetworkInterfraces.plist file from the System Configuratin folder the Trash.
Retart your Mac.
~ (Tilde) character represents the Home folder -
HT1766 contacts were wiped out after running app store update
Hi,
Does any one know if App Store can cause contacts to be wiped out? I was updating all my apps on iphone 4S yesterday and today, all my contacts were wiped out. I don't know what really happen.
Stressed...Hi,
Does any one know if App Store can cause contacts to be wiped out? I was updating all my apps on iphone 4S yesterday and today, all my contacts were wiped out. I don't know what really happen.
Stressed... -
Dear Apple Support Community!
I installed Mavericks OS X on my iMac immediately after it was released. I was soon starting to experience trouble with logging in to Mail and App Store. After contacting Apple Support and trying various tips and tricks to no avail, like re-installing Mavericks for instance, I just decided to wait for an update of the OS X to see if that would solve my problems. Unfortunately, that didn't help either.
I therefore turn to the Apple Support Communities in hope of expert help that will solve my problems.
Here are the actions that result in error messages:
Mail > Choose a mail account to add > Google > Continue > Name/Email Address/Password > Set Up > A connection error occurred.
App Store > Sign In > Apple ID/Password > Sign In > Connection failed.
I have three accounts on my computer:
System Administrator, Guest Account and Other.
I use the “Other” account as my regular account. When I log in to the System Administrator or Guest Account I don’t experience any problems; Mail and App Store work as they should.
Booting in safe mode does not solve the problem:
I disconnected all wired peripherals except those needed for the test, and removed all aftermarket expansion cards. I booted in safe mode and logged in to the account with the problem.
I tested the said actions while in safe mode. The problems were the same.
After testing, I rebooted as usual (i.e., not in safe mode) and verified that I still had the problems.
Info about my Mac:
iMac
24-inch Mid 2007
Processor 2,8 GHz Intel Core 2 Duo
Memory 4 GB 667 MHz DDR2 SDRAM
Graphics ATI Radeon HD 2600 Pro 256 MB
Serial Number xxxxxxxxxxx
Software OS X 10.9.1 (13B42)
Console System Logs
Console log – All Messages
Action:
Mail > Choose a mail account to add > Google > Continue > Name/Email Address/Password > Set Up > A connection error occurred.
02.02.14 12:41:38,030 SafariNotificationAgent[43964]: Error calling realpath on the home directory.
02.02.14 12:41:38,032 com.apple.launchd.peruser.0[166]: (com.apple.SafariNotificationAgent[43964]) Exited with code: 1
02.02.14 12:41:38,032 com.apple.launchd.peruser.0[166]: (com.apple.SafariNotificationAgent) Throttling respawn: Will start in 10 seconds
02.02.14 12:41:38,231 com.apple.internetaccounts[66431]: +[IAGoogleAuthTokenManager keychainEntryForUserName:] [359] -- Failed to fetch keychain item for "xxxxxx@xxxxxx" (code -67674)
02.02.14 12:41:38,234 com.apple.internetaccounts[66431]: +[IAGoogleAuthTokenManager setKeychainEntry:ForUserName:] [380] -- *** Failed to store token in keychain for "xxxxxx@xxxxxx" (code -67674)
02.02.14 12:41:38,263 sandboxd[91]: ([66431]) com.apple.intern(66431) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,270 sandboxd[91]: ([66431]) com.apple.intern(66431) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,282 sandboxd[91]: ([43640]) Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,291 sandboxd[91]: ([43640]) Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,300 sandboxd[91]: ([43640]) Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,309 sandboxd[91]: ([43640]) Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,318 sandboxd[91]: ([43640]) Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,352 Mail[43640]: CFNetwork SSLHandshake failed (-67674)
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,426 Mail[43640]: CFNetwork SSLHandshake failed (-67674)
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,430 sandboxd[91]: ([43640]) Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,000 kernel[0]: Sandbox: Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:41:38,497 Mail[43640]: CFNetwork SSLHandshake failed (-67674)
02.02.14 12:41:38,498 Mail[43640]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -67674)
02.02.14 12:41:38,498 Mail[43640]: -[IAAccountAuthenticator connection:didFailWithError:] [172] -- *** error: Error Domain=NSURLErrorDomain Code=-1200 "An SSL error has occurred and a secure connection to the server cannot be made." UserInfo=0x6000001b36a0 {NSURLErrorFailingURLPeerTrustErrorKey=<SecTrust 0x7fdf23579d20 [0x7fff75b66eb0]>, NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, NSUnderlyingError=0x60000084b220 "An SSL error has occurred and a secure connection to the server cannot be made.", NSErrorPeerCertificateChainKey=(
"<SecCertificate 0x7fdf2357bf90 [0x7fff75b66eb0]>",
"<SecCertificate 0x7fdf23579ae0 [0x7fff75b66eb0]>",
"<SecCertificate 0x7fdf23578e00 [0x7fff75b66eb0]>"
), NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made., NSErrorFailingURLKey=https://www.google.com/accounts/ClientLogin, NSErrorFailingURLStringKey=https://www.google.com/accounts/ClientLogin, NSErrorClientCertificateStateKey=0}
Full report of the following incident:
02.02.14 12:41:38,270 sandboxd[91]: ([66431]) com.apple.intern(66431) deny file-write-data /private/var/db/mds/system/mds.lock
com.apple.intern(66431) deny file-write-data /private/var/db/mds/system/mds.lock
Process: com.apple.intern [66431]
Path: /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/XPCServ ices/com.apple.internetaccounts.xpc/Contents/MacOS/com.apple.internetaccounts
Load Address: 0x101a8b000
Identifier: com.apple.internetaccounts
Version: 1 (1.0)
Build Info: 1-InternetAccountsFramework_executables~192000000000000
Code Type: x86_64 (Native)
Parent Process: launchd [1]
Date/Time: 2014-02-02 12:41:38.232 +0100
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 8
Thread 0:
0 libsystem_kernel.dylib 0x00007fff888ce5da __open + 10
1 Security 0x00007fff8573d2af Security::MDSSession::updateDataBases() + 693
2 Security 0x00007fff8578feef Security::MDSSession::DbOpen(char const*, cssm_net_address const*, unsigned int, Security::AccessCredentials const*, void const*, long&) + 145
3 Security 0x00007fff8578fde3 mds_DbOpen(long, char const*, cssm_net_address const*, unsigned int, cssm_access_credentials const*, void const*, long*) + 211
4 Security 0x00007fff8573ccd7 Security::MDSClient::Directory::cdsa() const + 93
5 Security 0x00007fff857f995b Security::MDSClient::Directory::dlGetFirst(cssm_query const&, cssm_db_record_attribute_data&, cssm_data*, cssm_db_unique_record*&) + 39
6 Security 0x00007fff8573c7b2 Security::CssmClient::Table<Security::MDSClient::Common>::startQuery(Security:: CssmQuery const&, bool) + 234
7 Security 0x00007fff85761ca5 Security::KeychainCore::DynamicDLDBList::_load() + 329
8 Security 0x00007fff85761b29 Security::KeychainCore::DynamicDLDBList::searchList() + 29
9 Security 0x00007fff8587b2b5 Security::KeychainCore::StorageManager::getSearchList(std::__1::vector<Security ::KeychainCore::Keychain, std::__1::allocator<Security::KeychainCore::Keychain> >&) + 163
10 Security 0x00007fff8587da18 Security::KeychainCore::StorageManager::optionalSearchList(void const*, std::__1::vector<Security::KeychainCore::Keychain, std::__1::allocator<Security::KeychainCore::Keychain> >&) + 88
11 Security 0x00007fff85754f5c SecKeychainSearchCreateFromAttributes + 142
12 Security 0x00007fff858930a8 _CreateSecItemParamsFromDictionary(__CFDictionary const*, int*) + 3493
13 Security 0x00007fff8588fca7 SecItemCopyMatching_osx(__CFDictionary const*, void const**) + 133
14 Security 0x00007fff8588f95d SecItemCopyMatching + 390
15 InternetAccounts 0x00007fff900ad7c5 +[IAGoogleAuthTokenManager keychainEntryForUserName:] + 215
16 InternetAccounts 0x00007fff900ad604 +[IAGoogleAuthTokenManager googleTokenForEmailAddress:shouldCreateToken:] + 48
17 com.apple.internetaccounts 0x0000000101a95c83
18 CoreFoundation 0x00007fff8c991dec __invoking___ + 140
19 CoreFoundation 0x00007fff8c991c54 -[NSInvocation invoke] + 308
20 Foundation 0x00007fff844b5af6 -[NSXPCConnection _decodeAndInvokeMessageWithData:] + 1469
21 Foundation 0x00007fff844b26be message_handler + 381
22 libxpc.dylib 0x00007fff90ef6510 _xpc_connection_call_event_handler + 58
23 libxpc.dylib 0x00007fff90ef5123 _xpc_connection_mach_event + 2124
24 libdispatch.dylib 0x00007fff86e1aafe _dispatch_client_callout4 + 9
25 libdispatch.dylib 0x00007fff86e1b3b8 _dispatch_mach_msg_invoke + 143
26 libdispatch.dylib 0x00007fff86e19633 _dispatch_queue_drain + 359
27 libdispatch.dylib 0x00007fff86e1a69e _dispatch_mach_invoke + 154
28 libdispatch.dylib 0x00007fff86e19633 _dispatch_queue_drain + 359
29 libdispatch.dylib 0x00007fff86e1a9dd _dispatch_queue_invoke + 110
30 libdispatch.dylib 0x00007fff86e18fa3 _dispatch_root_queue_drain + 75
31 libdispatch.dylib 0x00007fff86e1a193 _dispatch_worker_thread2 + 40
32 libsystem_pthread.dylib 0x00007fff8c5ceef8 _pthread_wqthread + 314
33 libsystem_pthread.dylib 0x00007fff8c5d1fb9 start_wqthread + 13
Binary Images:
0x101a8b000 - 0x101a9efff com.apple.internetaccounts (1.0 - 1) <fedaf54b-d9b6-3da1-b4bc-e2cef64a8491> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/XPCServ ices/com.apple.internetaccounts.xpc/Contents/MacOS/com.apple.internetaccounts
0x7fff8441b000 - 0x7fff8471afff com.apple.Foundation (6.9 - 1056) <d608edfd-9634-3573-9b7e-081c7d085f7a> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff85738000 - 0x7fff85990ff1 com.apple.security (7.0 - 55471) <233831c5-c457-3ad5-afe7-e3e2de6929c9> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff86e16000 - 0x7fff86e30fff libdispatch.dylib (339.1.9) <46878a5b-4248-3057-962c-6d4a235eef31> /usr/lib/system/libdispatch.dylib
0x7fff888b9000 - 0x7fff888d5ff7 libsystem_kernel.dylib (2422.1.72) <d14913db-47f1-3591-8daf-d4b4ef5f8818> /usr/lib/system/libsystem_kernel.dylib
0x7fff8c5cc000 - 0x7fff8c5d3ff7 libsystem_pthread.dylib (53.1.4) <ab498556-b555-310e-9041-f67ec9e00e2c> /usr/lib/system/libsystem_pthread.dylib
0x7fff8c958000 - 0x7fff8cb3dff7 com.apple.CoreFoundation (6.9 - 855.11) <e22c6a1f-8996-349c-905e-96c3bbe07c2f> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff90096000 - 0x7fff900e5ff7 com.apple.framework.internetaccounts (2.1 - 210) <c77069c7-928c-315c-aa61-d90543901f20> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
0x7fff90eeb000 - 0x7fff90f0ffff libxpc.dylib (300.1.17) <4554927a-9467-365c-91f1-5a116989dd7f> /usr/lib/system/libxpc.dylib
Full report of the following incident:
02.02.14 12:41:38,282 sandboxd[91]: ([43640]) Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
Mail(43640) deny file-write-data /private/var/db/mds/system/mds.lock
Process: Mail [43640]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Load Address: 0x10c586000
Identifier: com.apple.mail
Version: 1827 (7.1)
Build Info: 5-Mail~1827000000000000
Code Type: x86_64 (Native)
Parent Process: launchd [166]
Date/Time: 2014-02-02 12:41:38.276 +0100
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 8
Thread 0:
0 libsystem_kernel.dylib 0x00007fff888ce5da __open + 10
1 Security 0x00007fff8573d2af Security::MDSSession::updateDataBases() + 693
2 Security 0x00007fff8578feef Security::MDSSession::DbOpen(char const*, cssm_net_address const*, unsigned int, Security::AccessCredentials const*, void const*, long&) + 145
3 Security 0x00007fff8578fde3 mds_DbOpen(long, char const*, cssm_net_address const*, unsigned int, cssm_access_credentials const*, void const*, long*) + 211
4 Security 0x00007fff8573ccd7 Security::MDSClient::Directory::cdsa() const + 93
5 Security 0x00007fff857f995b Security::MDSClient::Directory::dlGetFirst(cssm_query const&, cssm_db_record_attribute_data&, cssm_data*, cssm_db_unique_record*&) + 39
6 Security 0x00007fff8573c7b2 Security::CssmClient::Table<Security::MDSClient::Common>::startQuery(Security:: CssmQuery const&, bool) + 234
7 Security 0x00007fff85761ca5 Security::KeychainCore::DynamicDLDBList::_load() + 329
8 Security 0x00007fff85761b29 Security::KeychainCore::DynamicDLDBList::searchList() + 29
9 Security 0x00007fff8587b2b5 Security::KeychainCore::StorageManager::getSearchList(std::__1::vector<Security ::KeychainCore::Keychain, std::__1::allocator<Security::KeychainCore::Keychain> >&) + 163
10 Security 0x00007fff85787bc2 SecIdentityCopyPreference + 319
11 CFNetwork 0x00007fff87b4f3e5 HTTPProtocolSSLSupport::getSSLCertsCached(__CFString const*) + 235
12 CFNetwork 0x00007fff87b4f073 HTTPProtocol::setupSSLPropertiesOnStream(_CFURLRequest const*) + 363
13 CFNetwork 0x00007fff87b3c234 HTTPProtocol::openStream() + 80
14 CFNetwork 0x00007fff87b3b67a HTTPProtocol::useNetConnectionForRequest(NetConnection*, __CFHTTPMessage*, unsigned char) + 1750
15 CFNetwork 0x00007fff87b3aeae HTTPConnectionCacheEntry::dispatchConnectionToProtocol(NetConnection*, HTTPProtocol*, HTTPRequestMessage*, unsigned char) + 276
16 CFNetwork 0x00007fff87b3ac6d HTTPConnectionCacheEntry::notifyNextProtocolOfOpenConnection(NetConnection*, unsigned char) + 301
17 CFNetwork 0x00007fff87b37fcf HTTPConnectionCacheEntry::enqueueRequestForProtocol(HTTPProtocol*, __CFHTTPMessage*) + 685
18 CFNetwork 0x00007fff87b379cc HTTPConnectionCache::_onqueue_enqueueRequestForProtocol(HTTPProtocol*, __CFHTTPMessage*) + 178
19 CFNetwork 0x00007fff87b378f1 ___ZN19HTTPConnectionCache25enqueueRequestForProtocolEP12HTTPProtocolP15__CFHTT PMessage_block_invoke + 26
20 CFNetwork 0x00007fff87b2e3fc ___ZNK17CoreSchedulingSet13_performAsyncEPKcU13block_pointerFvvE_block_invoke + 25
21 CoreFoundation 0x00007fff8c9a2e94 CFArrayApplyFunction + 68
22 CFNetwork 0x00007fff87b2e2db RunloopBlockContext::perform() + 115
23 CFNetwork 0x00007fff87b2e183 MultiplexerSource::perform() + 269
24 CFNetwork 0x00007fff87b2dfb2 MultiplexerSource::_perform(void*) + 72
25 CoreFoundation 0x00007fff8c9d78f1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
26 CoreFoundation 0x00007fff8c9c9062 __CFRunLoopDoSources0 + 242
27 CoreFoundation 0x00007fff8c9c87ef __CFRunLoopRun + 831
28 CoreFoundation 0x00007fff8c9c8275 CFRunLoopRunSpecific + 309
29 Foundation 0x00007fff84482907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
30 Foundation 0x00007fff8448270b __NSThread__main__ + 1318
31 libsystem_pthread.dylib 0x00007fff8c5cd899 _pthread_body + 138
32 libsystem_pthread.dylib 0x00007fff8c5cd72a _pthread_struct_init + 0
33 libsystem_pthread.dylib 0x00007fff8c5d1fc9 thread_start + 13
Binary Images:
0x7fff8441b000 - 0x7fff8471afff com.apple.Foundation (6.9 - 1056) <d608edfd-9634-3573-9b7e-081c7d085f7a> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff85738000 - 0x7fff85990ff1 com.apple.security (7.0 - 55471) <233831c5-c457-3ad5-afe7-e3e2de6929c9> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff87b07000 - 0x7fff87c77ff6 com.apple.CFNetwork (673.0.3 - 673.0.3) <42cfc3db-35c8-3652-af37-4bcc73d8bdef> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff888b9000 - 0x7fff888d5ff7 libsystem_kernel.dylib (2422.1.72) <d14913db-47f1-3591-8daf-d4b4ef5f8818> /usr/lib/system/libsystem_kernel.dylib
0x7fff8c5cc000 - 0x7fff8c5d3ff7 libsystem_pthread.dylib (53.1.4) <ab498556-b555-310e-9041-f67ec9e00e2c> /usr/lib/system/libsystem_pthread.dylib
0x7fff8c958000 - 0x7fff8cb3dff7 com.apple.CoreFoundation (6.9 - 855.11) <e22c6a1f-8996-349c-905e-96c3bbe07c2f> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Console log – All Messages
Action:
App Store > Sign In > Apple ID / Password > Sign In > Connection failed.
02.02.14 12:51:07,365 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,372 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,377 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,384 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,390 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,396 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,402 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,409 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:07,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:08,000 kernel[0]: Sandbox: App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
02.02.14 12:51:09,730 SafariNotificationAgent[44337]: Error calling realpath on the home directory.
02.02.14 12:51:09,732 com.apple.launchd.peruser.0[166]: (com.apple.SafariNotificationAgent[44337]) Exited with code: 1
02.02.14 12:51:09,732 com.apple.launchd.peruser.0[166]: (com.apple.SafariNotificationAgent) Throttling respawn: Will start in 10 seconds
Full report of the following incident:
02.02.14 12:51:07,365 sandboxd[91]: ([44259]) App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
App Store(44259) deny file-write-data /private/var/db/mds/system/mds.lock
Process: App Store [44259]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Load Address: 0x107a6d000
Identifier: com.apple.appstore
Version: 201 (1.3)
Build Info: 61-Firenze~201000000000000
Code Type: x86_64 (Native)
Parent Process: launchd [166]
Date/Time: 2014-02-02 12:51:07.307 +0100
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 8
Thread 0:
0 libsystem_kernel.dylib 0x00007fff888ce5da __open + 10
1 Security 0x00007fff8573d2af Security::MDSSession::updateDataBases() + 693
2 Security 0x00007fff8578feef Security::MDSSession::DbOpen(char const*, cssm_net_address const*, unsigned int, Security::AccessCredentials const*, void const*, long&) + 145
3 Security 0x00007fff8578fde3 mds_DbOpen(long, char const*, cssm_net_address const*, unsigned int, cssm_access_credentials const*, void const*, long*) + 211
4 Security 0x00007fff8573ccd7 Security::MDSClient::Directory::cdsa() const + 93
5 Security 0x00007fff857f995b Security::MDSClient::Directory::dlGetFirst(cssm_query const&, cssm_db_record_attribute_data&, cssm_data*, cssm_db_unique_record*&) + 39
6 Security 0x00007fff8573c7b2 Security::CssmClient::Table<Security::MDSClient::Common>::startQuery(Security:: CssmQuery const&, bool) + 234
7 Security 0x00007fff85761ca5 Security::KeychainCore::DynamicDLDBList::_load() + 329
8 Security 0x00007fff85761b29 Security::KeychainCore::DynamicDLDBList::searchList() + 29
9 Security 0x00007fff8587b2b5 Security::KeychainCore::StorageManager::getSearchList(std::__1::vector<Security ::KeychainCore::Keychain, std::__1::allocator<Security::KeychainCore::Keychain> >&) + 163
10 Security 0x00007fff85787bc2 SecIdentityCopyPreference + 319
11 CFNetwork 0x00007fff87b4f3e5 HTTPProtocolSSLSupport::getSSLCertsCached(__CFString const*) + 235
12 CFNetwork 0x00007fff87b4f073 HTTPProtocol::setupSSLPropertiesOnStream(_CFURLRequest const*) + 363
13 CFNetwork 0x00007fff87b3c234 HTTPProtocol::openStream() + 80
14 CFNetwork 0x00007fff87b3b67a HTTPProtocol::useNetConnectionForRequest(NetConnection*, __CFHTTPMessage*, unsigned char) + 1750
15 CFNetwork 0x00007fff87b3aeae HTTPConnectionCacheEntry::dispatchConnectionToProtocol(NetConnection*, HTTPProtocol*, HTTPRequestMessage*, unsigned char) + 276
16 CFNetwork 0x00007fff87b3ac6d HTTPConnectionCacheEntry::notifyNextProtocolOfOpenConnection(NetConnection*, unsigned char) + 301
17 CFNetwork 0x00007fff87b37fcf HTTPConnectionCacheEntry::enqueueRequestForProtocol(HTTPProtocol*, __CFHTTPMessage*) + 685
18 CFNetwork 0x00007fff87b379cc HTTPConnectionCache::_onqueue_enqueueRequestForProtocol(HTTPProtocol*, __CFHTTPMessage*) + 178
19 CFNetwork 0x00007fff87b378f1 ___ZN19HTTPConnectionCache25enqueueRequestForProtocolEP12HTTPProtocolP15__CFHTT PMessage_block_invoke + 26
20 CFNetwork 0x00007fff87b2e3fc ___ZNK17CoreSchedulingSet13_performAsyncEPKcU13block_pointerFvvE_block_invoke + 25
21 CoreFoundation 0x00007fff8c9a2e94 CFArrayApplyFunction + 68
22 CFNetwork 0x00007fff87b2e2db RunloopBlockContext::perform() + 115
23 CFNetwork 0x00007fff87b2e183 MultiplexerSource::perform() + 269
24 CFNetwork 0x00007fff87b2dfb2 MultiplexerSource::_perform(void*) + 72
25 CoreFoundation 0x00007fff8c9d78f1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
26 CoreFoundation 0x00007fff8c9c9062 __CFRunLoopDoSources0 + 242
27 CoreFoundation 0x00007fff8c9c87ef __CFRunLoopRun + 831
28 CoreFoundation 0x00007fff8c9c8275 CFRunLoopRunSpecific + 309
29 Foundation 0x00007fff84482907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
30 Foundation 0x00007fff8448270b __NSThread__main__ + 1318
31 libsystem_pthread.dylib 0x00007fff8c5cd899 _pthread_body + 138
32 libsystem_pthread.dylib 0x00007fff8c5cd72a _pthread_struct_init + 0
33 libsystem_pthread.dylib 0x00007fff8c5d1fc9 thread_start + 13
Binary Images:
0x7fff8441b000 - 0x7fff8471afff com.apple.Foundation (6.9 - 1056) <d608edfd-9634-3573-9b7e-081c7d085f7a> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff85738000 - 0x7fff85990ff1 com.apple.security (7.0 - 55471) <233831c5-c457-3ad5-afe7-e3e2de6929c9> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff87b07000 - 0x7fff87c77ff6 com.apple.CFNetwork (673.0.3 - 673.0.3) <42cfc3db-35c8-3652-af37-4bcc73d8bdef> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff888b9000 - 0x7fff888d5ff7 libsystem_kernel.dylib (2422.1.72) <d14913db-47f1-3591-8daf-d4b4ef5f8818> /usr/lib/system/libsystem_kernel.dylib
0x7fff8c5cc000 - 0x7fff8c5d3ff7 libsystem_pthread.dylib (53.1.4) <ab498556-b555-310e-9041-f67ec9e00e2c> /usr/lib/system/libsystem_pthread.dylib
0x7fff8c958000 - 0x7fff8cb3dff7 com.apple.CoreFoundation (6.9 - 855.11) <e22c6a1f-8996-349c-905e-96c3bbe07c2f> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundationI have had somewhat similar problems as Øystein Ange since upgrading from Snow Leopard to Mavericks in January. But fortunately, I have been able to solve many of them after a lot of trial & error, frustration and sweat! I now long for the more than 2 years of previous Snow Leopard usage when problems were small, few and far between, and quickly solvable. I feel as if Apple has cut me adrift and left me to struggle on my own with the seemingly numerous problems of getting the performance of Mavericks to finally stabilize on my iMac.
Øystein's Feb. 8th post asks some of the same Mavericks questions that I still have. It would be very helpful to me, and to others I'm sure, if someone/anyone has specific suggestions or solutions on what one could/should do to fix specific problems with newly installed Mavericks OSs, short of a clean, full re-install of the OS.
I have one admin account plus the guest account on my iMac Mavericks. Does this mean my admin account is a/the root account?! How can one tell whether or not they are logging in with a root account?! What's the distinction between the root account, a user's admin account, and other standard users' accounts?! Could someone please recommend a definitive Apple document describing all the various types of Mavericks accounts, in detail, and how/when/where/why each type should be used before or along with any of the others?
Why is it suddenly a no-no to log on to Mavericks via the root user account, when previous OS versions had no problem with this?! What's the purpose of the root user account if not to use it to log on to the computer?! If it's so dangerous, why isn't it internally safeguarded from inadvertent logins by casual users?! What damage or harm are we talking about, and why weren't personal-use customers given a big warning about this apparent "booby trap" in Mavericks?! Saying NEVER DO THAT is like closing the barn door after the horse has already bolted, and it explains nothing to the casual user.
We can't just do a clean re-install every time something in Mavericks hiccups?! Based on my recent experience, and on what I'm seeing in this thread, I would have had to re-installed it a half dozen times in the past 2 months alone!! That's nonsensical. There's got to be a better way of fixing a newly installed Mavericks OS than doing a re-install over and over again. Why don't the Mac diagnostic and troubleshooting tools work in Mavericks' case, as they have done for me on many occasions on earlier OS versions?! What is it about Mavericks that makes it different this time?! Could it possibly have something to do with integration of Mavericks and iCloud; and, if so, what specific cautions should the casual user observe to make sure they don't jeopardize the integrity of Mavericks by doing something similar to logging in from the root account?!
Many customers need to be brought in out of the dark! Is there an Apple Mavericks expert out there who can advise the customer community on specifically how to apply the existing repair tools to solve specific Mavericks teething problems, without having to revert to multiple OS re-installs? -
Is there a way to see if a app in the app store is different from it's website counterpart?
Some apps in the mac app store have had features removed by Apple's reques. I would much profer the convinience of the app store to a third party website but it is not worth it if it means a app has been dumbed down purely because Apple did not approve of a certain feature.
So is there any where that shows a list of apps that are different when comparing their website versions to the version in the mac app store?try contacting the developer
-
I want to ask u if it's legal on mac app store to exists apps with...
i want to ask u if it's legal on mac app store to exists apps with free trial edition.
Today i saw an app with free trial.
http://itunes.apple.com/gr/app/elements-crm/id424618758?mt=12
this is the app.
if it's not legal how can i report it.
thank u!There is no law against it, if that's what you mean. If you are concerned that it may be in violation of Apple's terms for the Mac App Store, you can contact Mac App Store Customer Service and bring it to their attention.
Since this app is a subscription-based service, though, and the company is allowing you a 30-day trial subscription (as publishers have with newspaper and magazine subscriptions), it probably falls within the terms of the App Store. I would presume that Apple wouldn't have approved it if it did not.
Regards.
Message was edited by: Dave Sawyer -
Problems with installing Xcode through App Store
Hey guys,
So trying to install Xcode on my Late 12 Macbook Pro with the ML update for a project with work.
Everytime I try to install through the app store, I get the Grey Screen of Death. Anyone else having this problem or what could it be? I've had no other problems with installing programs through the App Store.
I am currently downloading through the developer portal, so hopefully that works.
Hope someone can guide some light on this.
Thanks guys!Hello,
For you problem with the Mac App Store you can contact the support here :
http://www.apple.com/support/mac/app-store/
(choose Account and Billing; you can change the country at the bottom of the page if you prefer dutch and go back to the support page).
For your problem with Mail and iCloud you can read this page :
http://support.apple.com/kb/TS4002?viewlocale=nl_NL (Troubleshooting iCloud Mail).
Hope this will help. -
Hello community!
How do i make an official complaint about an app? They have stopped access to my account and are trying to extort money via paypal (skirting Apple) to allow me access again!! Who might i contact regarding this behavior? Does Apple have a code of ethics required for apps?
Ive used this app for a couple years now, invested a significant amount of money developing my account over that time (close to a couple of grand id say). The Apps support wont discuss the situation, just demand the cash to reopen my account. There is no anual fee or anything.... Its extrordinary behavior to now be faced with this loss of investment.
I dont wish to go into more detail in the public domain but your help in directing me to the apropriate contact/department would be greatly apreciated. I'm located in Australia.
Best regards,
MikeAll I can suggest is to contact iTunes. You should not have been able to create a new account with the same email address
Apple - Support - iTunes - Contact Us -
Is it any Official release maverick to download other than the App store??
i live in PAKISTAN so in PAKI app stor maverick isnt download or upgrade yet. plz suggest me other download link, torrent wich having official maverick file. then further idownload it and enjoyyy...
muukhan wrote:
ok... got it JP
The problem with using any copy of Mavericks (or Lion or Mountain Lion for that matter) is that not only is it illegal, but if you do not download it using your own Apple ID, then you will forever have trouble getting updates and support.
Maybe it is just a matter of time until it reaches your App Store. You can always contact Apple and ask.
Cheers and good luck
Pete -
Anyone who can help me find out how and who I contact for anrefund of an app purchase, seems I've been stung like several others and managed to buy an app labelled in smaller print as handbooks for microsoft and nit the package ibthought and feel this is unfair of apple to allow this company to trade on the app store with so many complaints and I certainly am not happy that I have paid £16 for this utter rubbish!,,
Please help :-(FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
Cheers, Tom
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