App store problems, app store problems
I have the latest version of the Macbook Pro 13". There is an update that constantly comes up and which I have never purchased. When I try to accept the update someone else's Apple id comes up. If I enter my id and try to run the update I get an error message. I have taken this to 2 different Apple stores and it has totally stumped their "Geniuses"... Someone suggested that having some pirated software can cause this to happen. I do not have any pirated software on my Mac. Does anyone have any idea on how to get rid of this problem? Thanks in advance.
Report the problem to Apple using the email form here > Apple - Support - Mac App Store - Contact Support
Should hear back in approximately 48 hours.
Something to try while you wait for a response..
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type of copy/paste: ~/Library/Caches/com.apple.appstore
Click Go then move any files you see that say: update or Updates
And move the Cache.db file to the Trash.
See if that makes a difference.
Similar Messages
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Safari 8 problem, App Store problem, Adobe creative cloud signing In
Hello All,
I would really appreciate if you could help me out solve the following problems in my iMac 3.4 GHz Intel core i7!
Safari:
I recently upgraded to OS X Yosemite version 10.10 and since that time, i am facing a lot of problems with Safari.. sometimes it's working correctly and other times it is (freezing, not responding and the wheel keeps turning until the force quitting) snapshot attached for freezing)
App Store:
The problem with App store, the App store fail to start and if opened the window is inactive and in grey color and and says Cannot Connect to App store (snapshot attached)
Adobe creative cloud
Whenever i have problems in my iMac, i face signing in problem with Adobe creative cloud.. The wheel keeps turning (snapshot attached)
Just to mention the steps i tried to solve these problems:
- Reinstalled the OS X Yosemite 3 times.
- Restart my computer constantly.
- Clear caches in Safari..
None of them worked permanently!
Any suggest from your side!
Thank youPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
Apps store wont let me download free app due to previous purchasing problem? help!!
apps store wont let me download free app due to previous purchasing problem? help!!
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill ? If it's not then that might be the reason that you are getting the security code error : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store -
I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.
Have a look here > http://support.apple.com/kb/TS1646
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When i try to update my apps from the app store some of the apps wont update and ask for an Apple ID that isn't mine. Whats the problem and how do i fix it? All im trying to do is update my apps and its asking for these random apple ID's.
The apps were purchased by another user with a different Apple ID. You will have to erase them and repurchase them using your Apple ID.
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Problem with store app, lumia 720
hi
i bought lumia 720 few weeks ago, and because i can't download apps from the windows store directly (cuz i'm from syria), i have to download them to the laptop then move them to the SD card, and later open the .XAP files from the store app.
the problem is that THE STORE APP ISN'T WORKIING, it keeps saying "service unavailiable right now. Check back in a little while".
so now i can't download any thing on my lumia and this sucks
plz help..Hi, Adeptbe. Thanks for posting your concern on our community. Does the issue occur regardless of the connection you are using? Does the date and time of your phone are properly setup? Check it by going to Settings>date+time. Also, try checking if the Microsoft account on your phone is syncing properly. Do it by going to Settings>email+accounts>press and hold Microsoft account>sync. If you encounter any error message, you may check it in here: Common Windows Store error codes. Let us know if you need further assistance.
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I can use my appleID without any problems for using to download new apps in the app-store or Itunes - Problem: I can´t use my ID at facetime and Imessage -
I´d like to add an EMail account on top to my mobile number to use more this services. My password will not be accepted!!!??? I try it and i try it and i try ist, throughout the same problem. Whats on? The user help desk said, i´ve to reset and use the WLAN key new as well as possible - no way!Contact the App store for Apple ID help. Their support link is on the right of the App store window
LN -
I am facing the problem on downloading apps from Mac App Store, when I try to install the application from App store, I am getting an error message "Status_Code_Error" while click on "Login"
Same problem here in Brazil.
It seems to be a problem with logging in App Store in the Mac (Yosemite 10.10.2).
When I tried the very same userid and password I was able to login in to use my iCloud account from the same computer and also from my iPhone. -
I can't rate or write a review for app on the app store. It allows me to write out the review but does not diplay my review after sending it. Can anyone point me in the right direction to get answer as apply refuse to reply or solve my problem. Ps thanks apple for ur ignorance
I have the same problem with another TeamLava app, Fashion Story.
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I'm having problems with my iPad I downloaded I downloaded pro for two dollars and now when I try to download other apps in the app store it wAnts to kno my personal card info on free items and won't let me download items I already erase the I downloadeder pro but I don't kno way to do?
Also, when I go on to safari, another alert pops up that safari cannot verify the identity of the website, anything that I type in to as common as google.com. It gives me 3 options to either cancel, look at details, and continue. I've looked at the details of the website of Google and it is legitimate the site. Any help?
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e-mail: iTunes store uk
date: 170813
subject: iPad Problem
Sirs,
I purchased my iPad in your London store on 20th May 2012, serial no. DM*******J8T. I have been purchasing apps from the London store, without any problems. Last week, however, receiving a prompt that updates were available, I logged on hoping to update, which resulted in the following window:
>Account not in this Store.
Your account is not valid for use in the US Store.
You must switch to the UK Store before purchasing.<
I have done nothing to facilitate this change in stores and have no way of knowing how to switch back to the UK store.
This is a recent development, I have not had any problems connecting to the UK store before, in fact it happened automatically. Can the fact that I am not actually in the UK now but spend most of my time in Indonesia? This has not effected my purchases from the UK store before, however.
Please help.
Best regards,
Maarten Timmer
<Personal Information Edited by Host>Change back to the UK App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
8. Select the region where you are located.
9. Tap "Done". -
I was trying to buy an app from the apple store, it asked for confirmation , when I re-entered my credit card details, got the message that your payment method is not valid!!!! How can I fix this problem?
Is this a pre-paid card thing? Or different billing address than your iTS account?
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i purchaseed an app monotoricamera but i cant find this application and this app removed from iTunes store what can i do for this problem? when i use report problem in purchase history " say to me this app is removed and i pay for that
Well, if you didn't keep it in your iTunes library, on your computer, & then back that data up, you're out of luck if it's no longer available in the App store.
Apple warns to backup your purchases for this very reason. -
I have a problem with downloading app (Twitter) from App Store.
I have a problem with downloading app (Twitter) from App Store. I don't want this app. It is not downloaded yet, the download is still in progress. I have limited data plan and I don't have a chance to finish the download via PC. The size of the app - 33 mb. Could you please cancel the download process so I will be able to remove the icon.
Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
Are you able to connect to a wifi network - tapping the app should pause the download of the app and change it to 'waiting', so you should be able to pause the download until you have access to a wifi network. -
iTunes does not work om iPhone 5 after upgrade to iOs7. App store is available without problems. do somone have a tip?
Check Settings > General > Restrictions, and check out Contacts toward the bottom under the privacy restrictions.
That sounds like the probable cause you cannot add contacts.
Regarding the iCloud behavior, that sounds like it got huge (35,000) because of incorporating other contacts (from social media, perhaps). Also contacts sync has nothing to do with iCloud behavior. The whole idea of keeping your contacts in the cloud is that once you change them on one device, they change everywhere. Specific syncs are not relevant. -
I subscribed with Al Jazeera sport channel via their app in the App Store ..but I faced a problem in activating the subscribed channel, I did contact them and they requested me to contact you in order to refund the payment .. How can I refund my money ???
Apple - Support - iOS Apps - Contact Support
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