App store purchase and complaint
On my iphone I bought the photograper's ephemeris app from the app store for £5.99. I then backed up my phone, updated to ios6. Now there is no record in iTunes or the app store that I ever purchased this app. I need someone at apple to resolve this for me. Who do I contact in customer services to get this isssue quickly resolved. I want to speak to someone on the phone, just like if I purchased a product from any other store.
Hello, I am disgusted with apple support because of the difficulty to resolve an issue with Apple Store. It has been over a month now and every time I communicate with someone by e-mail I have gone through 6 different persons who either don't read the previous information or are not competent to resolve.
Result, the problem is still there. I have tried phone contact and have waited litterally hours on the line while someone talks to someone else in another part of service or at iTunes. I have twice been told that I would be called back later and nobody ever calls back. I have tried to backtrack to one of those no show telephones and they didn't find the person who was supposed to call me back even if I had a name.
This is getting to be a nightmare and is exactly the opposite of why I had switched to apple.
I have tried all of your suggestions Carolyn and still haven't been able to resolve.
Is there any company ombudsman or something we can do to get our difficulties with obtaining results heard?
Similar Messages
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HT201371 Touch ID *only* for app-store purchases and iTunes
I'd like to enable Touch ID for app-store purchases/updates and for iTunes. However, I don't want to have to use a passcode or a touch id in order to unlock the phone. Is this possible?
I go to settings > touch id & passcode. I click the switch for app store and iTunes. Then it automatically turns on my passcode so I have to use my passcode to unlock my phone. I don't want this passcode to automatically be turned on.that still should be up to my discretion. If i dont store anything I consider valuable in the first place, i shouldn't have to have a passcode.
I want touch id only for my iTunes purchases. Its inconvenient to have to enter it every time i buy something...but I dont want a passcode on my phone.
Lots of people use my phone at home (for various reasons) and i hate having to tell people the password every time someone new wants too look through it (for example, a dinner party i was at the other day, and everyone wanted to check out my new iPhone 6).
oh well. Its as first world as a problem gets, but within the scope of the apple universe/ecosystem, it irks me when i dont have the option to remove an annoyance.....i love just swiping the screen and immediately clicking on whatever app i need rather than waste 2 seconds positioning my thumb and wait for it to unlock. like i said, first world problem, but 2 seconds is a pain in the *** in my high speed tech world...and i hate myself just having to re-read what i just wrote -
HT4009 ITUNES APP STORE PURCHASES AND TAX???
Why am I being charged tax on an app purchase??? Is this an iTunes policy?
beensnj wrote:
Why am I being charged tax on an app purchase??? Is this an iTunes policy?
I imagine iTunes/Apple is following the law of whatever jurisdiction you live in. -
does it lag or did they fix it with last update?
I would wait until the next incremental update (10.8.3) to be released and see the results before upgrading.
There are some problems still, besides the lag that affects some, the latest OS is less efficient than previous versions. If Logic is important and you have a system that working well, why upgrade unless there's something that's a must have. -
About Apple ID and Mac App Store Purchases...
Hi,
I was wondering if someone could give me some assistance for this question. Ok here's the situation, I want to use iCloud in my Mac however, I can't use it because it requires my Apple ID to be in an e-mail format (i.e. "[email protected]"), and my ID is in user name format (i.e. "deltaforce"). I know that you can change your ID into email format by logging into appleid.apple.com. the problem that I have is that I have made multiple Mac App Stores purchases and I don't want to lose them if I update the ID. I was wondering if the Mac App Store will still recognize me as the owner of my apps under the new ID.
Thanks for any assistance on this matter...
Happy Holidays!I have now spent many hours on this APPLE ID issue and still no luck from apple. I paid for an Apple ID for 10 Years with my .mac account which did not have the email address format. So now I bought an IPAD and had to convert to the email address format - OK no problem except all the APPS and Music purchased under my original ID ar NO LONGER linked to my @mac.com address. Where did they go? I have 3 other macs trying to sync and now nothing works! Type " apple ID issues" into Google ( Google - not the apple support search window) and the first thing that comes up is many people with the same issue - click on the "Apple ID verification problem" and you will see over 6000 people have used this trail to figure out what happened to their Apple ID. Come on APPLE - Read you own posts and help us. I did not change my account you did. I am a loyal 30 year apple fan and this is the most PC thing you have ever done. The apple Experts at the store are telling me I have to pay for tech support help to fix your server issues - - Come on!!! That would not work anyway - - Just read all the people who have tried at this link and you will see that many people have this issue and the tech support does not know how to fix it.
https://discussions.apple.com/thread/3422165?start=15&tstart=0 -
Need help please I just bought this iPad today and I factory reset it and then I plugged into my laptop and downloaded the latest software I went and purchased a app store card and a iTunes card but when I try to download apps it won't let me if anyone can help with this problem it would be greatly appreciated. Thanks in advance. Antawn
Hello Tntingey,
The gift card you've given your father must be redeemed via the steps below.
Redeeming iTunes Gift Cards and content codes
http://support.apple.com/en-us/HT201209
Cheers,
Allen -
My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!
The recommended solution for most families is to share the same Apple ID for iTunes and App Store purchases, so you can share your purchases, but us different IDs for iMessage, FaceTime and iCloud. With this arrangement, each person can automatically download purchases made on the shared ID (by turning this feature on in Settings>iTunes & App Stores), while keeping their FaceTime calls, text messages and iCloud data (including photo stream) separated. There is no requirement that the ID you use for purchasing be the same as the ID you use for these other services.
This article: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/. -
i have two apple id one for Store purchases and the other for iCloud, and i want to merge them into one, can i transfer all app from one to other ?
It is not possible to merge Apple IDs.
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An app I purchased and downloaded directly to my Ipad is missing and not in my app files on my PC. When I go to the app store to re-download it I can not and the app says I have already downloaded it. How do I get my app back?
You should be able to copy it from your iPad to your computer's iTunes via File > Transfer Purchases, or you should be able to re-download it via the Purchased link under Quick Links on the right-hand side of the iTunes Store home page - if that says that it's already downloaded, then that implies that it's already on your computer
-
Why have apps gone from I pad and app store purchased tag ?
I was just browsing my app store " purchased" list and somehow I had two apps with "hide" on them they have both now gone. does anyone know how to get them back please
Tap the button with your Apple ID at the bottom of the App Store app, select View Apple ID, and supply your credentials. In the Account window that will appear, scroll down to the iTunes in the Cloud area and tap "Hidden Purchases". You'll be able to Unhide your apps there.
You can also unhide them in the Account information in iTunes on your computer.
Regards. -
I just brought 15$ App store card and wanted to buy a paid app but it says ''Your Purchase Could Not Be Completed" Can Somebody help me that would be helpful thank you.
Well, usually that message ends with ..."contact the iTunes Store."
http://www.apple.com/support/itunes/contact/ -
Already purchase applications through apple ID is not showing in apps store purchase history of apps and If I try to download the same application in apps store its showing paid application in apps store with using same apple ID account.
Thanks King_Penguin for taking time to read and reply.
I just purchased this movie on Thursday, May 15, so just a few days ago. I have never had any trouble whatsoever since I have been in Vietnam. I have downloaded several movies and even music and they have all synced to my respected Apple products except for this purchase.
Sorry, I don't quite understand what you mean by studios and different versions. Could you please explain?
I checked my purchased list in my purchase history under my account and there are no hidden items. -
TouchID for App Store purchases doesn't work after turning phone off and back on?
TouchID for unlocking my iPhone 5s works 99.9% of the time. It's fantastic. However, using it to authorize App Store purchases, NOT in-app purchases, is less fantastic. In my case, it seems like every time I turn my phone off and back on, the phone forgets it's can use TouchID to authorize app purchases. I have to go into Settings -> General -> Passcode & Fingerprint -> (enter my passcode) -> Fingerprints -> iTunes & App Store, and turn that off. Then I have to turn it back on and enter my Apple ID password. Not exactly a quick procedure. The good news is that once I turn it back on, it works like it's supposed to until I turn my phone off and back on again. If it can remember to use TouchID for unlocking the phone, why can't it remember to use TouchID for authorizing App Store stuff? Am I missing something?
Anyone else experiencing the same thing and/or have a solution? Thanks!SKAshanchi wrote:
From this article:
http://support.apple.com/kb/HT5883?viewlocale=en_US&locale=en_US
Note: Touch ID cannot be used for purchases if Require Password in Settings > General > Restrictions is set to Immediately.
I don't have any restrictions set on my phone at all. -
i bought 4 apps 1. the sims 3 for £4.99 2. fifa 14 premium pack for £2.99 3. plauge inc for 99p and monopoly for 69p i bought a £15 app store voucher and i only have £1.66 left but i should have £5.34 left please help me
Three possible causes:
- You got charged twice. On a computer go to iTunes Store>View Account>Purchase History and see what you got charged for
- Maybe the difference is due to tax. Again the Purchase History will list the total price including tax for each purchase.
- You had a negative balance (you owed money) before you redeemed the card.
If problems contact iTunes:
Contact iTunes -
My Photoshop elements 11 stopped working app store purchase
I purchased photoshop 11 from the app store and it has stopped working. It crashes during load. (See the code below). I have tried uninstalling and reinstaling. And it did not fix the issue. I found a few others having the same problem with app store purchase but never see a resolution. I downloaded the Adobe Photoshop Elements 12 trial from the Adobe website and it works without an issue. Can anyone help me with this?
Process: Adobe Premiere Elements 11 Editor [5141]
Path: /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor
Identifier: com.adobe.pre11editor
Version: 11.0 (11.0)
App Item ID: 571585871
App External ID: 11641629
Code Type: X86-64 (Native)
Parent Process: launchd [157]
Responsible: Adobe Premiere Elements 11 Editor [5141]
User ID: 501
Date/Time: 2014-04-20 08:24:56.564 +1000
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: F091BB12-304B-D489-9798-82ED596F7520
Sleep/Wake UUID: 8CA424A3-D150-4BB2-B3F6-FE448EF70EFB
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff96608a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8e0dedc0 nanosleep + 200
2 libsystem_c.dylib 0x00007fff8e0decb2 usleep + 54
3 com.adobe.ExporterQuickTimeHost.framework 0x000000011f523463 0x11f521000 + 9315
4 com.adobe.ExporterQuickTimeHost.framework 0x000000011f528264 xSDKExport + 1476
5 com.adobe.ExporterQuickTimeHost.framework 0x000000011f527cdb xSDKExport + 59
6 com.adobe.ExporterHost.framework 0x0000000103ad679f ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 241055
7 com.adobe.ExporterHost.framework 0x0000000103ad7555 ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 244565
8 com.adobe.ExporterHost.framework 0x0000000103ad719b ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 243611
9 com.adobe.ExporterHost.framework 0x0000000103a95011 ML::ExporterFactory::ShutdownAMEPlugins() + 337
10 com.adobe.PluginSupport.framework 0x00000001032cdc0c ML::AddPluginsToBlacklist(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 5612
11 com.adobe.PluginSupport.framework 0x00000001032d1cdc ML::ClearPluginCache() + 3084
12 com.adobe.PluginSupport.framework 0x00000001032d3034 ML::LoadPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 2420
13 com.adobe.PluginSupport.framework 0x00000001032eee7e ML::PluginSupport::LoadAllPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 334
14 com.adobe.PluginSupport.framework 0x00000001032f07b9 ML::PluginSupport::LoadAllPlugins(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 73
15 com.adobe.Mezzanine.framework 0x0000000104e98484 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 8964
16 com.adobe.Mezzanine.framework 0x0000000104e9cb96 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 27158
17 com.adobe.Mezzanine.framework 0x0000000104e96142 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 82
18 com.adobe.Frontend.framework 0x00000001056a9324 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 254420
19 com.adobe.Frontend.framework 0x00000001056ae8be unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 276334
20 com.adobe.Frontend.framework 0x00000001056a878b unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 251451
21 com.adobe.Frontend.framework 0x00000001056ed17b AppMain + 203
22 com.adobe.Startup.framework 0x000000010584e0c9 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 7689
23 com.adobe.pre11editor 0x000000010000343a 0x100000000 + 13370
24 com.adobe.pre11editor 0x0000000100003a14 0x100000000 + 14868
25 com.adobe.pre11editor 0x00000001000032a8 0x100000000 + 12968
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff96609662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8bdc843d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8bdc8152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.ASLFoundation.framework 0x000000010181d6f0 ASL::AsyncFileReader::AsyncFileReader() + 304
6 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
7 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff96608a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8e0dedc0 nanosleep + 200
2 ScriptLayer 0x000000010a78a4cb MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 487947
3 ScriptLayer 0x000000010a77637e MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 405694
4 ScriptLayer 0x000000010a78a836 MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 488822
5 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 8:: Dispatch queue: com.apple.root.default-priority
0 libobjc.A.dylib 0x00007fff9498d0e6 objc_release + 22
1 libobjc.A.dylib 0x00007fff9498c65a (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 502
2 libdispatch.dylib 0x00007fff8bdc80ea _dispatch_root_queue_drain + 402
3 libdispatch.dylib 0x00007fff8bdc9193 _dispatch_worker_thread2 + 40
4 libsystem_pthread.dylib 0x00007fff977b1ef8 _pthread_wqthread + 314
5 libsystem_pthread.dylib 0x00007fff977b4fb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff96608e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff977b1f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff977b4fb9 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff9660964a kevent + 10
1 com.adobe.dvatransport.framework 0x000000010199796e boost::asio::detail::kqueue_reactor<false>::run(bool) + 478
2 com.adobe.dvatransport.framework 0x0000000101998a25 boost::asio::detail::task_io_service<boost::asio::detail::kqueue_reactor<false> >::run(boost::system::error_code&) + 517
3 com.adobe.dvatransport.framework 0x0000000101975abc SkyConnectionEnv::MainLoop() + 76
4 com.adobe.dvatransport.framework 0x0000000101975b29 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9
5 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
6 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff96608e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff977b1f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff977b4fb9 start_wqthread + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 20:: ace
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x000000011e094bb6 0x11de37000 + 2481078
6 com.adobe.CameraRaw 0x000000011e094843 0x11de37000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 21:: ace
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x000000011e094bb6 0x11de37000 + 2481078
6 com.adobe.CameraRaw 0x000000011e094843 0x11de37000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 22:: ace
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x000000011e094bb6 0x11de37000 + 2481078
6 com.adobe.CameraRaw 0x000000011e094843 0x11de37000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 23:: cr_scratch
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.adobe.CameraRaw 0x000000011e38ed0a 0x11de37000 + 5602570
3 com.adobe.CameraRaw 0x000000011e3331d2 0x11de37000 + 5226962
4 com.adobe.CameraRaw 0x000000011e1b8db9 0x11de37000 + 3677625
5 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 24:
0 libsystem_kernel.dylib 0x00007fff96604a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff96603d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8ad62155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8ad61779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8ad610b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff8ae16811 CFRunLoopRun + 97
6 com.adobe.dvacore.framework 0x00000001000eb359 dvacore::threads::RunPlatformEventLoop() + 89
7 com.adobe.dvacore.framework 0x00000001000f0f71 dvacore::threads::(anonymous namespace)::EventLoopExecutor::EventLoopMain(dvacore::threads::SyncPoint&) + 177
8 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
9 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
10 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
11 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
12 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
13 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 25:
0 libsystem_kernel.dylib 0x00007fff96608e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff977b1f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff977b4fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000004 rbx: 0x0000000000000000 rcx: 0x00007fff5fbfd4b8 rdx: 0x0000000000000001
rdi: 0x0000000000000b03 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfd4f0 rsp: 0x00007fff5fbfd4b8
r8: 0x0000000000000001 r9: 0x0000000000000000 r10: 0x0000000000000001 r11: 0x0000000000000246
r12: 0x0000000103b3a674 r13: 0x0000000000000008 r14: 0x0000000000000000 r15: 0x00007fff5fbfd500
rip: 0x00007fff96608a3a rfl: 0x0000000000000247 cr2: 0x00000000410ee000
Logical CPU: 0
Error Code: 0x0200014e
Trap Number: 133
Binary Images:
0x100000000 - 0x100003ff7 +com.adobe.pre11editor (11.0 - 11.0) <112DB9EB-9263-D15F-2AA9-1F2736FF5020> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor
0x100009000 - 0x100010fff +com.adobe.boostdatetime.framework (boost_date_time version 11.0.0 - 11.0.0.0) <F535838A-7210-CD33-0D0D-A3F6B7F1F39C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x10002c000 - 0x100034ff7 +com.adobe.boostthreads.framework (boost_threads version 11.0.0 - 11.0.0.0) <17CE347E-0989-4F42-D597-BE689D9FE9F6> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x10004b000 - 0x1001defe7 +com.adobe.dvacore.framework (dvacore version 11.0.0 - 11.0.0.0) <56B15387-2769-C071-972F-09D56755DD98> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x1003e2000 - 0x100748fef +com.adobe.dvaui.framework (dvaui version 11.0.0 - 11.0.0.0) <20ED994B-541F-A9BF-2A8E-35D9DD46CE41> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x100c07000 - 0x100cbfff7 +com.adobe.dvaworkspace.framework (dvaworkspace version 11.0.0 - 11.0.0.0) <C8A444F2-062A-979F-EEC6-7AF728579721> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace
0x100dea000 - 0x100ea4fff +com.adobe.exo.framework (exo version 11.0.0 - 11.0.0.0) <CF225A6B-89A8-F9B4-BA0A-ADE4D1C5D7F0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/exo.framework/Versions/A/exo
0x101008000 - 0x1010f9fe7 +com.adobe.dvaeve.framework (dvaeve version 11.0.0 - 11.0.0.0) <58D8036B-BBA0-A419-A74F-05FD3C4F3264> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaeve.framework/Versions/A/dvaeve
0x10126e000 - 0x1012b2fff +com.adobe.dvatemporalxmp.framework (dvatemporalxmp version 11.0.0 - 11.0.0.0) <6C2B7858-4DA3-BA37-FD6C-D02F10ECDE95> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvatemporalxmp.framework/Versions/A/dvatemporalxmp
0x1012da000 - 0x101338ffd +com.adobe.AdobeXMPCorePD (Adobe XMP Core 5.2 -c 3 - 61.141987) <37A7128D-857A-F1CF-A00D-497983A42017> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x101348000 - 0x1013ecfef +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.2 -f 17 - 61.141987) <C504760D-5727-CC17-08BD-74688712F2C4> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x101422000 - 0x101641fff +com.adobe.UIFramework.framework (1.0) <2A6FE1F9-6551-F7DB-747B-A79839FD2C1B> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/UIFramework.framework/Versions/A/UIFramework
0x10178f000 - 0x1017b0fff +com.adobe.dvamediatypes.framework (dvamediatypes version 11.0.0 - 11.0.0.0) <87127579-51DD-B546-16A1-145E6CFA58AB> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvamediatypes.framework/Versions/A/dvamediatypes
0x1017dc000 - 0x1017ddfff +com.adobe.PRM.framework (PRM version 6.0.0 - 6.0.0.0) <659F1D10-FD66-448C-8EBD-49003E5DF0A1> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PRM.framework/Versions/A/PRM
0x1017e2000 - 0x10184cff7 +com.adobe.ASLFoundation.framework (ASLFoundation version 6.0.0 - 6.0.0.0) <261E186F-5577-F25D-6978-8024BFDFC7F8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLFoundation.framework/Versions/A/ASLFoundation
0x1018f9000 - 0x10190ffff +com.adobe.ASLMessaging.framework (ASLMessaging version 6.0.0 - 6.0.0.0) <28925052-00CE-065A-A3AE-88E44A217EF2> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLMessaging.framework/Versions/A/ASLMessaging
0x10191f000 - 0x101920fff +com.adobe.MediaCore.Frameworks.Memory (1.0 - 1.0) <5C64DB58-4E47-FA6E-36E6-B850B8D0AF4D> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Memory.framework/Versions/A/Memory
0x101925000 - 0x101937ff7 +com.adobe.ASLUnitTesting.framework (ASLUnitTesting version 6.0.0 - 6.0.0.0) <18E22F0F-78DD-56DC-CC2A-39A30C7C72E8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLUnitTesting.framework/Versions/A/ASLUnitTesting
0x101943000 - 0x101944fff +com.adobe.boostsystem.frameworkk (boost_system version 11.0.0 - 11.0.0.0) <99C2C43C-E42B-0F96-D4F2-A01490855A0C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
0x10194e000 - 0x1019c6fff +com.adobe.dvatransport.framework (dvatransport version 11.0.0 - 11.0.0.0) <6217A016-0BD1-8C0E-2650-06E833A1D1E0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvatransport.framework/Versions/A/dvatransport
0x101a5e000 - 0x101a9eff7 +com.adobe.dvamarshal.framework (dvamarshal version 11.0.0 - 11.0.0.0) <2F808FA0-48E2-0EB6-F79E-D3FDFC3591B0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvamarshal.framework/Versions/A/dvamarshal
0x101b3c000 - 0x101d2dff7 +com.adobe.dynamiclink.framework (dynamiclink version 11.0.0 - 11.0.0.0) <136F8033-8F42-950D-D9E4-3887C21740A8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dynamiclink.framework/Versions/A/dynamiclink
0x101eb2000 - 0x101ef2ff7 +com.adobe.MediaFoundation.framework (MediaFoundation version 6.0.0 - 6.0.0.0) <307A738A-8158-6675-3ABD-2CE3EEC9A17E> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/MediaFoundation.framework/Versions/A/MediaFoundation
0x101f17000 - 0x101f98ff7 +com.adobe.AudioRenderer.framework (AudioRenderer version 6.0.0 - 6.0.0.0) <34A9EE22-F6D8-9870-52E7-22BA0D1D197E> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioRenderer.framework/Versions/A/AudioRenderer
0x101fc9000 - 0x101ff4fff +com.adobe.dvacaptioning.framework (dvacaptioning version 11.0.0 - 11.0.0.0) <E71B52D1-B789-F4D7-2B52-5B5F3F80C0FB> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvacaptioning.framework/Versions/A/dvacaptioning
0x10202d000 - 0x102b72fef +com.adobe.Backend.framework (Backend version 6.0.0 - 6.0.0.0) <01006B55-0960-E93D-D6F6-6056DB2D79A0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Backend.framework/Versions/A/Backend
0x102f9e000 - 0x10316dfef +com.adobe.ImageRenderer.framework (ImageRenderer version 6.0.0 - 6.0.0.0) <604E0D1E-2542-75F1-938B-07D16B686980> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ImageRenderer.framework/Versions/A/ImageRenderer
0x1031e8000 - 0x103229ff7 +com.adobe.MLFoundation.framework (MLFoundation version 6.0.0 - 6.0.0.0) <290D1062-077C-AC59-C172-B3709A476583> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/MLFoundation.framework/Versions/A/MLFoundation
0x103251000 - 0x1032a2fff +com.adobe.VideoFrame.framework (VideoFrame version 6.0.0 - 6.0.0.0) <687AA939-909A-1F5D-2971-584DFCFE0460> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/VideoFrame.framework/Versions/A/VideoFrame
0x1032c5000 - 0x103300ff7 +com.adobe.PluginSupport.framework (PluginSupport version 6.0.0 - 6.0.0.0) <D85AD8C1-C5EC-3EF1-0087-1FEAFF50582C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PluginSupport.framework/Versions/A/PluginSupport
0x103322000 - 0x103360fff +com.adobe.SweetPeaSupport.framework (SweetPeaSupport version 6.0.0 - 6.0.0.0) <30B94A5C-0DAB-30FF-A4E7-B135084BF465> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/SweetPeaSupport.framework/Versions/A/SweetPeaSupport
0x103384000 - 0x1033c7ff7 +com.adobe.AudioSupport.framework (AudioSupport version 6.0.0 - 6.0.0.0) <AD21BD8D-AEE3-33AC-B3B3-593C8F8E2B7A> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioSupport.framework/Versions/A/AudioSupport
0x1033e7000 - 0x1033eaff7 +com.adobe.MediaUtils.framework (MediaUtils version 6.0.0 - 6.0.0.0) <1811B566-DBB1-D879-8AFD-16C88AB0E91A> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/MediaUtils.framework/Versions/A/MediaUtils
0x1033ef000 - 0x10340cff7 +com.adobe.AudioFilterHost.framework (AudioFilterHost version 6.0.0 - 6.0.0.0) <BCE9931F-0493-B559-02F5-EAEC12AFAE04> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioFilterHost.framework/Versions/A/AudioFilterHost
0x10341d000 - 0x103456fef +com.adobe.AudioFilters.framework (AudioFilters version 6.0.0 - 6.0.0.0) <FAABD66B-333C-2799-0A1F-BF8310EC8B70> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioFilters.framework/Versions/A/AudioFilters
0x1034a4000 - 0x1035ceff7 +com.adobe.VideoRenderer.framework (VideoRenderer version 6.0.0 - 6.0.0.0) <181A982C-5AE5-8171-0487-6115AF66FE35> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/VideoRenderer.framework/Versions/A/VideoRenderer
0x10363a000 - 0x1037c7ff7 +com.adobe.ImporterHost.framework (ImporterHost version 6.0.0 - 6.0.0.0) <3CC3CB94-1F6D-B772-7ED9-64E358DA78E2> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ImporterHost.framework/Versions/A/ImporterHost
0x103860000 - 0x10393bff7 +com.adobe.VideoFilterHost.framework (VideoFilterHost version 6.0.0 - 6.0.0.0) <21D71210-D836-1C1E-C49E-B7232D1AA32B> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/VideoFilterHost.framework/Versions/A/VideoFilterHost
0x10397d000 - 0x103a10ff7 +com.adobe.TimeWarpFilter.framework (TimeWarpFilter version 6.0.0 - 6.0.0.0) <80B8AD0E-ADF0-27DE-CB65-101F7FE31BB5> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/TimeWarpFilter.framework/Versions/A/TimeWarpFilter
0x103a3e000 - 0x103b12fe7 +com.adobe.ExporterHost.framework (ExporterHost version 6.0.0 - 6.0.0.0) <9325D6F4-4EF7-65A0-6392-51CBBE189971> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ExporterHost.framework/Versions/A/ExporterHost
0x103b63000 - 0x103be5ff7 +com.adobe.PlayerHost.framework (PlayerHost version 6.0.0 - 6.0.0.0) <F4C33FE5-0CE3-8626-4488-16700BBD2ED8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PlayerHost.framework/Versions/A/PlayerHost
0x103c21000 - 0x103c95fff +com.adobe.RecorderHost.framework (RecorderHost version 6.0.0 - 6.0.0.0) <86ADD28A-4C3B-56DD-DCA6-99967A22F5AC> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/RecorderHost.framework/Versions/A/RecorderHost
0x103cd3000 - 0x103ce2ff7 +com.adobe.ProjectConverterHost.framework (ProjectConverterHost version 6.0.0 - 6.0.0.0) <3D28153A-CB17-AB1B-8BE2-B12435D9C6D2> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ProjectConverterHost.framework/Versions/A/ProjectConverter Host
0x103ced000 - 0x103cfcff7 +com.adobe.ProjectSupport.framework (ProjectSupport version 6.0.0 - 6.0.0.0) <7DD959E3-1A0E-7A7B-6FCD-457C34000580> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ProjectSupport.framework/Versions/A/ProjectSupport
0x103d08000 - 0x103d20ff7 +com.adobe.AMEAppFoundation.framework (AMEAppFoundation version 5.5.0 - 5.5.0.0) <996818F1-D6FA-F732-031A-ADD27DBE2C65> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AMEAppFoundation.framework/Versions/A/AMEAppFoundation
0x103d4b000 - 0x103d6efff +com.adobe.PostEncodeHost.framework (PostEncodeHost version 5.5.0 - 5.5.0.0) <92BF0E76-DDB7-E086-C287-DDC8769BE892> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PostEncodeHost.framework/Versions/A/PostEncodeHost
0x103da4000 - 0x103dc1fff +com.adobe.BIB (AdobeBIB 1.2.02.12659 - 1.2.02.12659) <6819BA1B-DF86-5EE8-C777-4E011D616A39> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x103dcd000 - 0x103e6dfef +com.adobe.AdobeScCore (ScCore 4.1.28 - 4.1.28.13048) <83CA2291-5B56-AB69-AF81-A1FBD64AA937> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x103eb6000 - 0x103f5affb +com.adobe.AdobeExtendScript (ExtendScript 4.1.28 - 4.1.28.13048) <3022B3E5-07EC-A68B-5E75-41996620745F> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript
0x103fbf000 - 0x104016ff7 +com.adobe.BravoInitializer.framework (BravoInitializer version 6.0.0 - 6.0.0.0) <F7317B8D-734B-D680-3D75-4B2C3652A998> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/BravoInitializer.framework/Versions/A/BravoInitializer
0x10403a000 - 0x104178ff7 +com.adobe.ACE (AdobeACE 2.18.00.12659 - 2.18.00.12659) <50F24A33-D8E9-5F39-22C8-75B097EE97B8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1041a3000 - 0x1044ecfe7 +com.adobe.AGM (AdobeAGM 4.20.67.7392 - 4.20.67.7392) <8A8CBAD1-8538-7DC3-CEF9-3C93854A777A> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1045c5000 - 0x1048f6fe7 +com.adobe.CoolType (AdobeCoolType 5.07.124.12659 - 5.07.124.12659) <C36D0E60-9ACD-1302-CBDC-07722DD97DE9> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x104998000 - 0x104a5cfff +com.adobe.AMEWrapper.framework (AMEWrapper version 5.5.0 - 5.5.0.0) <86794D90-C3B7-2592-83BF-98CCD1687028> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AMEWrapper.framework/Versions/A/AMEWrapper
0x104b38000 - 0x104c59fff +com.adobe.EncoderHost.framework (EncoderHost version 5.5.0 - 5.5.0.0) <EFBDAE9F-9F23-E6C7-9762-D26F4B8BD5B4> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/EncoderHost.framework/Versions/A/EncoderHost
0x104d71000 - 0x105430ff7 +com.adobe.Mezzanine.framework (1.0) <F55E943A-B681-AFA9-F228-40869CE37908> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Mezzanine.framework/Versions/A/Mezzanine
0x10563e000 - 0x105796ff7 +com.adobe.Frontend.framework (1.0) <DBDEBEFE-D66B-5825-5BFD-0C0E7722338E> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Frontend.framework/Versions/A/Frontend
0x105844000 - 0x10587bff7 +com.adobe.Startup.framework (1.0) <3FD3E72C-7E3E-4A7A-A0FE-C6FB965CE683> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Startup.framework/Versions/A/Startup
0x10588e000 - 0x1058a8ff7 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <C1C5DE5C-39AB-0871-49A6-FA3449D39B8A> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x1058b2000 - 0x1058beff7 +com.adobe.boostsignals.framework (boost_signals version 11.0.0 - 11.0.0.0) <3E44FDC6-256A-5E03-C42A-8B7581B73F47> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
0x1058d7000 - 0x105baffe6 +libxerces-c-3.0.dylib (0) <46020284-EEA8-7D7B-388C-BF23A318C997> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/libxerces-c-3.0.dylib
0x105d30000 - 0x105d57ff1 +com.mainconcept.mc-enc-dv (8.5 - 8.5.0.70720) <6852E5C4-06F1-3F75-B2F7-4B2E1A30CBB8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/mc_enc_dv.framework/Versions/A/mc_enc_dv
0x105d6d000 - 0x105d9aff7 +com.adobe.amefoundation.framework (amefoundation version 5.5.0 - 5.5.0.0) <46FAF7E1-4901-BEC9-FDCE-925E07A2E625> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/amefoundation.framework/Versions/A/amefoundation
0x105de6000 - 0x105e10fff +com.adobe.ameproperties.framework (ameproperties version 5.5.0 - 5.5.0.0) <676974BE-F882-A63D-9A24-29477476ED6C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ameproperties.framework/Versions/A/ameproperties
0x105e64000 - 0x105e85fff +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <57E822F5-271D-A9EE-A92C-88C8835DCC68> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x105e94000 - 0x105e98ff7 +com.adobe.AppServices.framework (AppServices version 5.5.0 - 5.5.0.0) <4ADF8A9F-9EB0Go to your username>library>preferences and delete com.adobe.PhotoshopElements.plist. That library is hidden, so to see it, click the Go menu in the Finder and hold down the Option key and it will appear below the little house for your user account. While you are in there go to the Saved Application States folder and delete anything pertaining to PSE.
Repair permissions and try again.
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