App Store purchase done but no top-up received

Hi there,
I just tried to top-up with iOS app. It apparently was canceled as per payment history at Skype but I received an invoice from apple of €4,99 but there is no credit in my Skype accout. The data is not synchronized.
Can I get my money back or my credit? How do I do that? I can provide invoice number, Order ID, sequence number and so on.
Cheers,
Galtza

Hi,
Have you tried a quick reinstallation of Skype?
If you have, and it doesn't work, which in fairness it probably won't, but it's worth a try; 
I suggest you get in touch with Skype Customer Service, and someone at Microsoft can look into it for you.
Anthony
This post was by Anthony- I do not work for Microsoft!
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