App store, Safari, software updates, icloud, do not work in Mavericks 10.9 using a proxy server
App store, Safari, software updates, icloud, do not work in Mavericks 10.9. these problems are interrelated I am sure. Apple apps were working fine in 10.8.5 I could do software updates through a proxy server using password authentication. I reinstalled a new system 10.9 on another partition and it won't let me use Safari or update software using a proxy server. Firefox works fine (I am using it to post). I am very disappointed that this wasn not fully tested BEFORE releasing Mavericks. Any solutions would be greatly appreciated.
I had this problem myself.
Checked the system log with Console, and I found the entry:-
Nov 11 11:16:41 teds-new-mac.ad.mycompany.co.uk ocspd[537]: Authentication challenge received for "10.203.39.212:8080", unable to obtain proxy server credential from System keychain.
For some unknown reason, Mavericks seems to be looking in the System keychain, when these credentials are actually held in the Login keychain.
So, I tried "Copy & Paste" - copying the https user name & password from the Login keychain and pasting into the System keychain, which worked but it's not quite as straightforward as I initially thought.
Pasting into the System Keychain was, I found a not-very-intuitive process:
Having opened your Login Keychain, click once on the item to be copied and when it's highlighted, select "Copy" from the Edit menu or, of course, cmd+c.
Select the System Keychain:- DO NOT CLICK THE PADLOCK IN THE TOP LEFT TO UNLOCK IT.
From the Edit menu, select "Paste" or cmd+v.
You will then get a dialogue box,, enter your administrator's password and select "Modify Keychain" or just hit return, as it's the default entry.
I found a restart was in order before it recognised everything and would accept https pages without alert boxes, but YMMV.
Funnily enough - and this is where it seems counter-intuitive, if you do click on the padlock and unlock the System Keychain, "Paste" is greyed out in the Edit menu and cmd+v has no effect.
Exactly the opposite to what I'd expect..
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when i finally connected my mac to work network on windows environment everything related to apple including App store, Safari, software updates, iCloud and iTunes do not work using a proxy server and everything else is working very well including chrome browser…i tried everything but no clue...anybody have solution for this..???
I also forgot to note that this problem also persists with the new iBooks application. I cannot get past the 'Get Started' screen or access the iBooks Store. Again, all top bar menus are unresponsive.
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tried that and it's the right ID, but when I go to Itunes and click on the store, it won't even access the store. If I try to sign in, it brings up the window, I put in my ID and hit enter.....it doesn't even change to my ID, just stays as 'sign in'
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Hi everyone,
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Welcome to Apple Support Communities
Open a Finder window, select Applications in the sidebar and look for iMovie. Make sure there are no external disks connected, and if so, disconnect them, open the App Store and install iMovie.
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Originally Posted by rk25123
Hi there, that's kinda strange, because I too have the latest MacBook Air and for me (and should also for you since iLife came pre-installed) the update downloaded and installed flawlessly via App Store, in the updates section (not in the purchased one). Maybe it's just a bug, Mac App Store seems a Beta to me for how laggy and buggy it is. Usually when it says something about another account it's 'cause you have pirated software and the App Store receipt inside it is indeed connected to another account, making it impossible to download the update. If that's your case what you have to do is to right click on iPhoto and select "show package content", open the "Content" folder and delete the "_MASReceipt" folder inside it, now the update will show up on Software Update.
A user posted on another site a way to solve this.
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My internet connection is working fine, I can browse, download, mail works fine. BUT I cannot connect to software update, itunes or app store. Why?
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Thanks.... i think Jason is referring to Apple Software Update for Windows, and is checking to see if that is working properly for him:
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How do I uninstall the iPhoto update which does not work on maverick?
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Terence, I was trying a way to message you directly - jumping on a recent thread seemed to be the only way (sorry, DEW45).
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Just installed the latest Canon printer software update (V 3.2) suggested by the App store in effort to get printer working after OS update. Canon Pixma MX850 will not print. Dialog says job stopped at the server - no pages found. Utilities, print test page works. Attempting to print via Airport from a MacBook Pro. Also from a Mac Pro via ethernet. Both worked before updating to Yosemite. Canon Pro 9000 Mk 2 works via USB. Tried installing driver 10.84 from OS 10.9 as suggested by PAHU; no luck.
The "stopped at server - no pages found" message would suggest an image with the print file that is created by the printer driver on the MacBook Pro. But if the Mac Pro is getting the same message then that is unusual.
To rule out a couple of causes I would try connecting the MacBook Pro directly to the MX850 by USB cable. This action should result in a new printer for the USB connection being created automatically. If not then you may need to manually create it as you won't be able to use the existing printer that exists for the network connection. With the new printer created see if this will let you print without error.
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App Store, Messages, Software Update not working on Mavericks
Very recently probably the last couple of weeks, I've been unable to open the messages, App Store and most of the Utilites Apps on my Macbook, I'm on Mavericks. I can't even do a software update. Any ideas what I can do?
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
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If those don't work, do a backup. Boot to the Recovery Volume (command - R on a restart or hold down the option key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair and Repair Permissions. Then reinstall the OS.
OS X Recovery
OS X Recovery (2) -
Macbook pro6,2 unable to connect to app store for software update
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Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
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The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
Error 1100 in app store during software update
For the past couple of days on both of my Mac machines I have been receiving the following error message while trying to update software in App Store.
An error has occurred. The operation couldn't be completed. (NSURLEErrorDomain error -1100.)
Any idea what this is and how it can be overcome?There are many people suffering from this problem right now (including me). It appears to be a server issue. Just wait and try checking for updates again tomorrow.
Some things I have heard indicate that this may be a regional problem, though what parts of the world are affected I don't know yet. A few people have been helped by deleting the following preference file (paste the path into the Go -> Go to Folder window in the Finder to locate it), though most have not:
~/Library/Preferences/com.apple.SoftwareUpdate.plist
Note that if you are trying to download iTunes 10.7, that can be found here:
http://support.apple.com/kb/DL1576
Also, note that there is no reason to be anxious to get it, as the only thing added in iTunes 10.7 is compatibility with iOS 6, which will not be available until the 19th, and the new iPhone, which will not be available until later as well. The new iTunes that was announced is iTunes 11, which is also not yet available. -
My mac crashes everytime i try and use app store for software updates.
i have a 2008 macPro, 10.8.2 2x2.8Ghz with 6gb RAM and since doing 10.8.2 update everytime i try and do a software update using the App Store my machine crashes and generates the following error code.
Interval Since Last Panic Report: 104582 sec
Panics Since Last Report: 7
Anonymous UUID: DDDE7BD7-6F47-FE17-9864-60DE12F490FB
Wed Dec 12 13:40:44 2012
panic(cpu 0 caller 0xffffff800d4b7bd5): Kernel trap at 0xffffff800d51debc, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x00000000deadbeef, CR3: 0x000000001e393000, CR4: 0x0000000000000660
RAX: 0x00000000deadbeef, RBX: 0xffffff80c5533e80, RCX: 0xffffff80c5533ba4, RDX: 0x0000000000000004
RSP: 0xffffff80c5533b90, RBP: 0xffffff80c5533de0, RSI: 0xffffff80c5197230, RDI: 0xffffff80c5533cb3
R8: 0xffffff80c5533ba4, R9: 0xffffff80c5533e80, R10: 0x00000000ffffffff, R11: 0x00000000ffffff80
R12: 0xffffff80c5533ba4, R13: 0xffffff80c5197330, R14: 0xffffff80c5197330, R15: 0xffffff80c5533bb0
RFL: 0x0000000000010202, RIP: 0xffffff800d51debc, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000000deadbeef, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80c5533830 : 0xffffff800d41d626
0xffffff80c55338a0 : 0xffffff800d4b7bd5
0xffffff80c5533a70 : 0xffffff800d4ce4ed
0xffffff80c5533a90 : 0xffffff800d51debc
0xffffff80c5533de0 : 0xffffff800d51d493
0xffffff80c5533e60 : 0xffffff800d776abe
0xffffff80c5533f00 : 0xffffff800d7768e2
0xffffff80c5533f60 : 0xffffff800d7e1533
0xffffff80c5533fb0 : 0xffffff800d4cea1d
BSD process name corresponding to current thread: WDMemeod
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x000000000d200000
Kernel text base: 0xffffff800d400000
System model name: MacPro3,1 (Mac-F42C88C8)
System uptime in nanoseconds: 221271550268
last loaded kext at 58616662188: com.apple.driver.AppleBluetoothMultitouch 75.15 (addr 0xffffff7f8f30f000, size 77824)
loaded kexts:
com.apple.driver.AppleBluetoothMultitouch 75.15
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleHDAHardwareConfigDriver 2.3.1f2
com.apple.driver.AppleUSBDisplays 353
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleHDA 2.3.1f2
com.apple.kext.AMDFramebuffer 8.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.ATIRadeonX2000 8.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMCEDriver 1.1.9
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.iokit.CSRBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.CSRHIDTransitionDriver 4.0.9f33
com.apple.driver.PioneerSuperDrive 3.1.0
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.XsanFilter 404
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AppleUSBHub 5.2.5
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AirPortBrcm43224 600.36.17
com.apple.driver.AppleIntel8254XEthernet 3.1.1b1
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleUSBUHCI 5.2.5
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.IOBluetoothHIDDriver 4.0.9f33
com.apple.driver.AppleMultitouchDriver 235.28
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.kext.AMD2600Controller 8.0.0
com.apple.kext.AMDSupport 8.0.0
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleUSBHIDKeyboard 165.5
com.apple.driver.AppleHIDKeyboard 165.5
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOATAPIProtocolTransport 3.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOATAFamily 2.5.1
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
wondering if anyone else is suffering from this?Try when connected wired. As for the KPs, see
What is a kernel panic,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics, and
Tutorial: Avoiding and eliminating Kernel panics for more details. -
!!!!App store, Contacts , Software Update DOESNT open on Mavericks !!!!!
I upgrade my macbook pro 13' ( 2010 ) to Mavericks and now my contacts , App store and even Software Update doesnt work anymore !!! Please, help !! I cant update anything , bcos appstore simpy not open its self anymore ! And also i cant open files with .mov
Please, help, smart people !PLEASE, anybody...
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How can I see who uses my iTunes shared library?
Is there anyway I can see who uses my iTunes shared library? I'm just curious because I am in college living in the dorms and I just was bored and interested. Thanks David