App store says I haven't paid

Hi
I recently bought a new Mac mini and transferred all my data from my old Macbook. Two of the programmes which came across were iPhoto and Garage Band. Both these programmes are now showing updates in the App store, but when I try to update I'm told I haven't bought the programmes and will need to pay for them. I did buy them when I bought them pre-installed on my original mac book. How can I get this sorted out?
thanks

And you are looking in the Mac App Store (not iTunes) under the Purchased option?
Also, you are certain that you are signed on with that Apple ID to the Mac App Store (Store in top menu, then Sign In)?
GB

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The app store says I haven't purchased any apps but I have

Hi I was wondering if anyone can help me
Basically my MacBook Pro's hard drive recently got corrupted and I had to get a new one. Most of my files were saved, thankfully, but all of my apps were deleted. I've tried to re-download them from the app store but when I sign in, it tells me that I haven't purchased any apps, which isn't true!
My main concern is Pages, to be honest as I am a university student so having a word processor is kind of essential! And being a student I don't really have a spare £15 to buy something that I've already bought.
I may have just used another Apple ID to purchase all my apps for my Mac, but I have no idea what that was, except for the fact that I probably used the same email address for the Apple ID I know and the one I don't
So to make a long story short, does anyone know how to a) restore my purchases, or b) find my other Apple ID?
Thanks for your help in advance!

And you are looking in the Mac App Store (not iTunes) under the Purchased option?
Also, you are certain that you are signed on with that Apple ID to the Mac App Store (Store in top menu, then Sign In)?
GB

Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

You must be signed into the Apple Store with your Apple ID or it won't work.
and
How to deal with a 100 Store Error:
Try here > Mac App Store: "An unknown error occurred (100)" when purchasing
If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here;
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences/
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store.

I've paid $ 3,99 for Xcode for Snow Leopard. Now there is a new Xcode for Lion, so I downloaded the new one but the installed continued to be the old one. Now App Store says "Installed" and don't allow me to re-download Xcode. How can I proceed?

I've paid $ 3,99 for Xcode for Snow Leopard 12 days ago. After installing Lion I saw there is a new FREE Xcode for it, so I downloaded the new one but after installing automatically Xcode for Lion the Developer folder contained the old one. I deleted the old Xcode but the App Store says "Installed" and don't allow me re-download Xcode.
How can I proceed? I'm guessing whether this problem will occur each time I buy an application from App Store.

Yes, that's righ, Xcode installer was in the Apps folder. I assumed it had been automatically installed and the installer deleted after installation (the same way as Lion is installed).
I tried also the procedure for redownloding applications, and MAS showed both Xcodes (Lion and Snow Leopard) and OS X Lion. We see that buttons for Lion and Xcode for Snow Leopard say 'Install' but Xcode for Lion says 'installed' because there is an Install Scode in the Apps folder.
Thank you.

App Store says, "Tuner! and 4 other apps could not be downloaded at this time. Please try again later." How may I appease the Store?

App Store says, "Tuner! and 4 other apps could not be downloaded at this time. Please try again later."
How may I appease the Store? The message first appeared a couple of weeks ago and seems to reappear every time I download something from the App Store, be it an update or a new app. I tried re-downloading and re-deleting "Tuner!" (this is the only one whose name I can see), but to no avail. I even tried hiding a whole load of apps from my Purchased list (including Tuner!) in the hope that the five offenders would GO AWAY and stop waiting around being nuisances ;) I haven't noticed them slowing down/stopping my other downloads, so I never paid the pop-up notice much attention, but it is starting to bug me now.
Thank you if you can help.

I have been getting the message from time to time over the last couple of weeks. I just click through, and the download haooens anyway. The other day I looged onto my accout in apple.com, and it simply wanted me to verify the ccv on the credit card.
I am glas your solution worked, but I am not sure you needed to do a full wipe and reinstall. There is some goofy stuff going on with the store, but nothing you can't get by.

I upgraded to Mavericks. I just spent an hour in Pages. Now I can't open my documents, it says I need to upgrade to a newer version. It looks like the new 5.0 when I typed but it's saying I'm running 4.3. the App store says I've already upgraded. Hel

I upgraded to Mavericks. I just spent an hour in Pages. Now I can't open my documents, it says I need to upgrade to a newer version. It looks like the new 5.0 when I typed but it's saying I'm running 4.3. the App store says I've already upgraded. HelP

Actually, there seems to be a bit of a bug. Encountered this with a couple of files my wife made. The files were set to "open with" the new Keynote, but clicking the file brought up this error. Right-clicking and selecting "open with..." worked correctly. I can only assume the OS was attempting to open the file with Keynote '09 despite the file property setting.
Probably requires a Launch Services DB reset (although I haven't actually tried it on my wife's MBA yet...since she's still "working on stuff". So I can't confirm if it will solve the problem).
/System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.fram ework/Support/lsregister -kill -r -domain local -domain system -domain user ; killall Dock

HT204088 how to I find out the most recent deductions to my account from the app store (say, for a recent download for additional functionality on a iPad game)

How to I find out the most recent deductions to my account from the app store (say, for a recent download for additional functionality on a iPad game). Much as I try, I can't seem to get to see my account in enough detail to see what I have spent downloading apps to the ipad.

You need to punch in the passcode for any purchase right, not just for new apps??
If one of the other students, or anyone else, got access to your iTunes Store account, necessary to make any purchases, then they'd have all the information they'd need to also make in-app purchases. But an in-app purchase can only be made through the account through which the original app was purchased. Either your son bought the game (free or paid) and then shared it with someone else along with the account information (necessary to authorize the app on someone else's device), or someone else downloaded the game as well, not just made in-app purchases.
In any case, changing your iTunes Store password should now have cut off any such unauthorized activity, though of course if your son gives the new password out, you'll be back to square one.
Regards.

My apps wont update! App store says I have 20 updates, when I click update all, they all go in to "Waiting" mode and its been like that for 24 hours now with no sign of updating. Do I have to delete them all and reinstall ?

I updated my iOS system 2 Days ago. App store says I have 20 updates, when I click update all, they all go in to "Waiting" mode and its been like that for 24 hours now with no sign of updating. Do I have to delete them all and reinstall ? any help much apreciated.

Snafujafo wrote:
Dear ED3K:
First: I hope you don't work for Apple as you have some poor communication skills in assistance. That said, I would never in a million years pay you 45 dollars to help me. I think I would sleep with Satan first!!
No one here works for Apple. This is a user-to-user technical support forum. Everyone here is a volunteer. You tend to get from this forum what you bring to it. If you come in ranting and raving and saying you're going to throw your iPhone out the window and that Apple is mean, people are not likely to respond to you with sweetness and light and puppies and kittens.
If you really want help, I'd suggest you take a deep breath and then start a new thread in which you explain the problems you're having, the steps you've taken to resolve the problems, any error messages you've gotten. Stick to the facts. Check the attitude and emotion at the door. People will do their best to help you.
Best of luck.

Had to uninstall iWork trial since I bought the pages app and it wouldn't let me print or save. Now the app store says I have pages installed but I can't find it anywhere to open and use it. I'm not very computer savvy and am getting frustrated!

Ooops, guess I didn't need to post everything in the title - sorry! I bought the pages app - but couldn't save or print so with some online searching found that I had to uninstall the iWork trial which had expired. I did that - but now I can't figure out how to re-install the pages app!! The app store says it's installed, but I can't find it anywhere to open and use it. I'm not very computer savvy - and am a first time Mac user and am getting extremely frustrated! I e-mailed some help center and they can't seem to help me either. I would appreciate any help/advice that can fix my problem - thanks in advance!!

OK Apple has stuffed up the demo version upgrade process so the first thing you need to do is get rid of the demo.
That includes getting rid of the files in the system.
The instructions how to do that are here:
Note That where you see / that is the sequence of folders, each nested inside each other.
User/Library/Preferences the com.apple.iwork.Keynote.plist
Means the User (you, the little home icon, whatever you are called on your computer) then the Library folder inside that and then the Preferences folder inside that.
Lion initially hides the System folders from you so you have to go to the Finder > Menu > hold down the option key and click on GO > Library to see it.
Peter

I have reinstalled mountain lion on my MacBook Pro and can't get the games back App Store says they'll already installed how can i download them can anyone help

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I have eactly the same problem - it seems that the downloaded version on MBA is version 6.0 and on iPad is is version 2.0 -
Issue is when i tried to save the presentation on MBA Keynote 09 - Keynote crashed.
I tried to save is as Powerpoint in MBA and it crashed as well!
Message was edited by: Innovaxin

App Store says update available for iPhone app. Try to install and get the message "the item you are trying to buy is no longer available" for three apps in a row.

App Store says update available for iPhone app. Try to install and get the message "the item you are trying to buy is no longer available" for three apps in a row. Even when I go to the specific app and press Update, the update begins to install then aborts with this error message.iPhone 3GS running iOS 5.1.1. Also very long delay typing each keystroke in this message.

That error message is usually indicative of a problem with the App Store. If you look through the forums, you'll see that a number of people are experiencing the problem. Try again tomorrow.

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why would it state under the "more about this mac" that i already have10.8.3 and then in the app store say i need to "resume" do you know what i mean? is it possible i already did download mountain lion entirely once? I am confused and don't want it twice

This is cause by the way the App Store checks to see if an application is installed on your system.
Basically when an app is installed it is in the Applications folder and this is where the MAS looks for them. So it looks at your purchase history for the apps you bought and looks in the Applications folder to see if they are installed. If an app is in your purchase history but not in the Applications folder the MAS says you need to install it.
For normal apps this works fine but the OS doesn;t install into the Applications folder. So the MAS sees you have Mountain Lion in your purchase history but it's not in the Applications folder and so it says you need to download it.
Hopefully one of these days Apple wil fix this.
regards

The App Store says I have updates for I-Photo and Garage Band. When I try to update I get the following message: You have updates available for other accounts To update this application, sign in to the account you used to purchase it. I only have 1 acc

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regards

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App store says I haven't paid

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