App Store Shows Grey Screen When I Try to Update

The app store says I have 4 New Updates. I tapped on the app store and went to Updates. A dark grey screen pops up instead of the list of Updates Available.
Please Help!

Try:
- Reset the iOS device. Nothing will be lost      
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>iTunes and App Store and sign out and sign back on
- Reset all settings                            
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:                                               
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.                       

Similar Messages

  • IPhone 4 - App store show blank screen

    The iPhone 4 App store show blank screen ...... try all the online tips, still the same blank screen.

    app store has crashed http://www.news.com.au/technology/apples-app-stores-crash-failing-to-allow-conne ctions-app-listings-or-update-programs-purchased/story-e6frfro0-1226497212894

  • My app store will not open. when i try to open it i get an error that reads "You can't open the application App Store because it may be damaged or incomplete". How can I fix this?

    my app store will not open. when i try to open it i get an error that reads "You can't open the application App Store because it may be damaged or incomplete". How can I fix this?

    I am having the exact same problem.  MacForums has been helping me, and I called Apple.  After trying everyone's suggestions, and Apple's, no success.
    My App Store app still says "incomplete or damaged."  There is even a circle with a line through it on the icon.  Apple said reinstall my Snow Leopard upgrade disc (not my original Leopard disc) and then run the Combo Update (like your suggestion).  Did not work.  I also updated the software from "Software Update".  Rebooted.
    I think this started after I replaced my hard drive with a SSD and moved the hard drive to where the DVD was.  I wonder if the person above who had the same problem also installed a SSD?
    Anyway, anymore ideas?  Even Apple is stumped.
    (In answer to the other post above, my Quicktime works fine.)
    Message was edited by: mrivmriv
    Just did some more reading.  I was going by the icon in the dock.  When I checked in Finder, there it was, fixed and brand new!!  Thanks, anyway.
    Message was edited by: mrivmriv

  • Hi everyone   I'm a new iPad user (ipad2) and have tried to download a few apps. I already have a iTunes/app store account but often when I try download a app I get a message that says "your request could not be processed"?

    Hi everyone
    I'm a new iPad user (ipad2) and have tried to download a few apps. I already have a iTunes/app store account but often when I try download a app I get a message that says "your request could not be processed"?

    It  could be a problem at the other end, try again tomorrow. Also , try resetting your iPad by holding down the home and sleep/wake button till the Apple logo appears and then let it wake up, maybe that may help.

  • HT204266 I have some updates due on some Apps I have downloaded but when I try to update I get a message saying that my account is not in the UK store so must switch to Ireland before purchasing. Does anybody know how you change stores?

    I have some updates due on some Apps I have downloaded but when I try to update I get a message saying that my account is not in the UK store so must switch to Ireland before purchasing. Does anybody know how you change stores? I did not do this deliberately!

    Yup! Here:
    http://support.apple.com/kb/HT1311

  • My G4 hangs on a grey screen when I try to boot in OS 9 help?!

    I'm desperate! My mac G4 that I've been running for years with both OS X and OX 9 has been unable to boot in OS 9 and I've tried almost everything form option hold on restarts to shift (exrtensions off) zapping the pram etc. I know others have had this problem. I've researched a lot already. I used the same G4 and the same monitor and hardware and everything for years and this problem suddenly sprang up out of nowhere. I desperately need to get this machine to boot in OS 9 because I'm using Protools with many plugins and cards that are not supported on OS X. When I boot in OS X it acts fine no problem like it always did. When ever I try to boot in OS 9 it hangs on a grey screen and then freezes up before and happy face and or extensions have loaded etc.
    One thing, and I don't know how important this may be, is that the first time I encountered this problem was after I had attached a USB hub to my computer which had been sitting unused for some weeks and the Hub somehow made the computer start up when I plugged in the USB cable to the USB Hub?! After that OS 9 has refused to boot period no matter what I do. I can run some apps in the classic environment but cannot boot to OS 9 at all ever.
    I read in one forum where a guy did an open firmware reset and got some error messages that had to do with USB. He was having the same problem the grey screen when trying to boot on OS 9.
    Does any one have an answer Please I'm almost ready to give up!

    Hey me back again month later. Well I have tried everything. I even pulled the hard drive out of my G4 and replaced it with a tested and working hard drive which had only OS9 installed on it. In other words that computer had two choices boot into OS 9 or hang on a grey screen. There was no other system present to boot into, so after chiming and starting the boot process it just hangs on the grey screen again. So I guess what Steve Jobs meant when he said OS 9 is dead is that they killed OS 9 because my machine will not look at any OS 9 system folder regardless of whether OS X exists on the machine or not. I tried to reboot holding down option command P R and after the second chime grey screen again. I've read that OS 9 requires some small folder or bytes to be recognized in order to boot which it is obvious newer versions of OS X purposely and maliciously delete in order to make it inoperable. My protools gear works fine I've rested it on other machines. The only way that I can use it is to be able to boot into OS9. Which has been corrupted by OS X. They say you can format a disc with OS 9 drivers but I see no such option using OS 10.4 tiger so I'm not sure what they are talking about.
        So here is my question. Why would a G4 450mghz machine with a working OS 9 hard disc installed with no other system folders available not boot after it chimes and begins the start up process. If it is because running OS 10.4 disables the OS 9 drivers and corrupts the machine so that it can never look at a OS 9 again let's just admit that and say OK Steve was right OS 9 is dead but it did not die of natural causes.

  • My phone will not open App Store. Immediately closes when I try

    My iphone has been having problems opening apps up on my phone. More recently and most often is the App Store. It will try to open but then immediately closes back to my main screen. It shows I have 2 updates but wont let me update or see anything. This is also happening when I try to click on the events tab on facebook. Anyone else have this problem?

    Standard troubleshooting...
    Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider if, it comes up. Takes about 5-15 secs of button holding and you won't lose any data or settings.
    Remove all apps from Recently Used list...
    - From any Home Screen, double tap the home button to bring up the Recents List
    - Tap and hold any icon in this list until they wiggle
    - Press the red (-) to delete all apps from this list.
    - Press the home button twice when done.
    If still a problem restore with your backup.
    If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
    If still a problem, it's likely a hardware issue.

  • Grey screen when I try downloading something.

    In Safari, when I click download, it goes to a grey screen and it does not download at all. How do I fix this problem?

    I also has this same problem! The only way of downloading files such as pdf's, dmg's, etc... is by right clicking the link and saving the file. This works fine for a normal hyperlink but unfortunately many websites use flash or have agreements u must click in order to download. I have tried installing firefox to no success and have just tried to install chrome to see if it would work. Chrome however as u can see here...
    http://www.google.com/chrome/eula.html?hl=en&brand=CHMB&utmcampaign=en-GB&utm_source=en-GB-ha-apac-aunz-sk&utmmedium=ha
    has a link that cannot be "right clicked" and here in lies the biggest problem of the "grey screen" issue.
    Chrome is not the only file i have found that cannot be "right clicked" and so this is a pressing issue for me. If there is anyone who has a suggestion please post it because it seams i am not the only person with this problem.
    ps: I have tried to reset safari and have no plugins

  • When I go onto the app store on my iPad when I try to redeem a code for a gift card, after I type I. My password it just asks me to type it in again. Same with viewing my account. What do I do?

    This has been happening all of today. I go to the app store on my iPad and I choose to redeem a gift voucher and after I type in my password it just asks for it over and over again. Same with viewing my account. I can still buy apps without having to put my password in.

    Nevermind, it's just randomly worked.

  • Why does the App Store say Session Declined when I try to add my card?

    At first it was declining all of my debit cards when I was trying to purchase a FREE app from the store, it would not take a single card that I had. Now it keeps saying, "Session has timed out," when I go to add my new one.

    Thank you for replying to my question. I have already contacted customer support about it. They say I owe a certain amount of money, I am not sure for what. But, I asked them. Thank you!

  • Mt iPad will not allow me to update my apps. My username and password are correct and I can buy apps with no problem but when I try and update it just says "cannot open iTunes"

    My iPad will not allow me to update apps although I have no problem buying new ones. It says "cannot connect to iTunes" each time I try.

    Same problem for me, too.  It happens on my iPad, iPhone, and iMac.  Weird because I have great Internet connectivity and I can log into and view my iTunes account.  I've downloaded three new apps with no problem.  But my iPad shows 14 apps needing updates, my iPhone shows 2, and my iMac shows 1.  In all cases, clicking on "update" and entering the password results in the message, "Cannot connect to iTunes Store".  It's the same result across multiple WiFi networks, even after resetting them.
    I'll see if someone at the Genius Bar can help and then I will repost.

  • Grey screen when startup

    My macbook pro shows grey screen when I start the computer after I heard the sound of start. What's wrong?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • TS3297 Why is my iTunes and App Store defaulting to US when I am in the UK?

    I somehow managed to get onto the US version of the App Store and I can no longer get the default back to the UK. I am allowed to change the icon in the bottom right hand corner, however it defaults back to the US when I try to update my outstanding apps. I get a message telling me that I should access my own store in the UK when I try to update, which I of course cannot do. Thanks in advance

    Privacy is an Option in the Settings App, its not in Safari as that applies only to Safaris browsing.  Its called Privacy in  IOS 6  In previous versions the same thing can be found under Location Services.

  • My App Store does not work when trying to update applications

    My Apo store does not work when I try to update applications that need to be updated

    There are a number of other threads from people reporting a problem with a blank Updates tab in the App Store app - it looks like there is a problem at Apple's end which they need to fix.
    Some posts are suggesting that you if you go into the Purchased tab in the App Store app you might be able to update the apps from there, though you will need to scroll through the list to find those with updates and individually update them.

  • App Store icon shows three updates, but the screen is blank when I try to update my ipad

    App Store icon shows three updates, but the screen is blank when I try to update my ipad

    Already covered in a discussion that has over 180 threads to it.  Search before posting please or just simply look down the list of current topics.  It's readily near the top.
    https://discussions.apple.com/thread/5194126?tstart=0

Maybe you are looking for

  • How can I remove all photos from my iphone?

    How can I remove all photos from my iphone?

  • Issue with nano and music video playlist

    Hello, I have two ipods, a video and a nano. I have a playlist for music videos for the video ipod. To keep them separate I checked "manually manage musc" and checked "sync music" and "selected playlist. I've checked all the playlist, except music vi

  • Using FTP via PL/SQL

    Hi all, i have the need to implement an FTP procedure and accordingly to what i found here : http://www.oracle-base.com/articles/misc/ftp-from-plsql.php i try this code: DECLARE      l_conn  UTL_TCP.connection;      l_result  PLS_INTEGER; BEGIN      

  • How to view psd's in xp explorer

    I used to be able to view my psd files in windows xp explorer. I still can in Breezebrowser but I'm not always in that program. Any help in finding out how I can view them again in explorer is appreciated. Thanks, Marion

  • Using Layers in a PDF using Preview or PDF Pen

    I am seeking advice on how to handle superimposing one PDF on top of another PDF. (As we did in the old days, with tracing paper and a copying machine.) These PDFs are drawings. One PDF is coming from one person the other PDF is coming from someone e