App store stuck on "Download Now"
When I tried to download a free app from the App Store on my iPod Touch, I got a screen saying "Download Now - [app] will now begin to download" with an OK button. But pressing the OK button does nothing. The App Store is stuck there. I can still access other things, such as my home page and iTunes, but if I go back to the App Store I'm still stuck on this screen. After reading another thread I checked iTunes -> More -> Downloads and my download does not appear there. This is the first download I've tried with my new iPod Touch.
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
Similar Messages
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App will not download to iPad when purchased from App Store - stuck with Cloud icon
Device : iPad Air 32gb wi-fi model (not cellular data)
OS version : 7.1.1 (up to date)
Location : UK
Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
I have plenty of space (the app is 24.1mb, I have 3.4gb free space) and there are no restrictions whatsoever on my iPad - no blocks on App store purchases, no age-related restrictions, no country restrictions etc.
Normally from the App Store page you would tap the price (in this case the app was free), enter your iTunes password, and the app would download.
Also a new icon appears on the home screen and a circle shows the progress of the download.
However this did not happen.
Instead I have the Cloud icon (the one that shows when you have bought an app but it is not currently installed on your device) and a message that says "You've already purchased this, so it will be downloaded now at no additional cost".
If I press OK I am then prompted to enter my iTunes password, the Cloud symbol briefly changes to a circle (and I mean for a split-second, like the blink of an eye) and then the Cloud symbol appears again.
The app does not download - in fact it does not even *attempt* to download.
I have tried this >20 times now and it always occurs excatly like this.
After Googling this problem (which seems common) and reading over a dozen threads on this forum plus Apple's own official support pages, this is what I've tried:
I can re-download other apps that I have previously purchased on this iPad, with no problems.
I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
I have logged out of my iTunes account on the iPad, and logged back in.
The wi-fi is Virgin Media fibre optic broadband with a verified speed of 20 meg (confirmed by Speedtest) plus an 802.11-n Belkin router and my iPad will happily load web pages, stream videos on YouTube, download other apps etc.
I have reset/rebooted my internet connection
In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
I have tried on 2 other wi-fi networks but still cannot download this one app.
My iTunes account has a cerdit balance from an iTunes card, but the app was free anyway
Nothing I try will download the app in question.
The app is iPad only, so I cannot install on my iPhone to try and kick-start the process.
I guess I could install the app on my computer and then sync the iPad, but that's *working around* the problem - it's not *fixing* the problem.
(Since getting the iPad I use almost never use my computer. And anyway what if I did not have a computer? Didn't iOS go "PC-free" with version 5?)
I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
I can't make it to an Apple Store to speak to a Genius.
Bearing in mind the list of things I've already tried, what do I do next?
Thanks in advance for any support.Hi there.
Thank you very much for your quick reply, it's really appreciated.
No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
I guess I need to fire up my PC and download it / sync my iPad.
Thanks again for your help -
I have recently purchased some apps from the app store and after downloading them, the icon that appears in the dock changes to a different icon. It is now the same icon appearing on all newly downloaded apps. Does anyone know what is happening here? Even updating an older game app resulted in the original game icon changing to the new identical icon that all new apps are appearing with. This new icon is like a page with a ruler, pencil and paintbrush. Any tips on how to stop this or how to revert to the icon as it appears on the app store would be appreciated.
https://discussions.apple.com/thread/6132949?tstart=0
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48 Hours ago I started to upgrade to Mountain Lion on a now 10 day old IMac - 30 minutes ago I got the email with the content code and redeem code for the download from the app store - it said download was happening, but nothing happened for 30 min - HOW DO I (or you) FIX IT!?
This is a User's Forum, yelling at us won't help. You have 90 days of customer support via telephone. Use them as they can interact with their system and hopefully get you back on track. Otherwise take it to them at the Genius Bar and have them make it good.
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I just got a new imac, App store says I downloaded garageband update and it says it's installed. But there's nothing new to it. Is there something I'm suppose to do? I restarted the imac, no difference
Weird, that's not the one I was initially downloading but I think that is the one that installed, so I think that solves that. But now the problem is that the one I was updating is no longer being shown. It's over 1gb that had all the loops and instruments.
Now when I try to use say strings lunar strings. It tells me to download at app store. It doesn't show. I go back to garageband try again and says the instrument or loop is currently being installed. But it's not. -
I did download Lion and everything is fine, but why in app store still stated DOWNLOAD and not INSTALLED, I already did 3 times and it still in DOWNLOAD label
My guess is they changed that to Download for all the people who wanted to or needed to download it again. It's kind of a subset of Installed, now. I don't think it is a great solution, but that is what it is.
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I purchased iPhoto after installing Yosemite, but App store shows the download is "waiting"
I purchased iPhoto after installing Yosemite, but App store shows the download is "waiting", with a greyed out box that says pause.
Hi exyankee,
Thanks for the question. If I understand correctly, an app is stuck on waiting. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
iTunes: How to resume interrupted iTunes Store downloads - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
Suggestions Re: I'm running OSX 10.9.2, when my system updated it required my Apple ID... When I provided it, it said that AppleID hadn't been used at the App Store... so now I'm locked out of my system... what do I do??
First, there are no PPC Macs that can run Snow Leopard or later. Did you buy your iMac used? Where did you get Mavericks in the first place? If it was installed by the seller, then you are not licesnsed to use his/her copy.
Do you know exactly what iMac model you have? If it's a post 2010 model you can do the following:
Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer. You may then go to the App Store to download Mavericks using your Apple ID.
If you have a 2010 model you may require a special firmware upgrade before you can do the above: Computers that can be upgraded to use OS X Internet Recovery.
If you have an earlier iMac then you must get Snow Leopard 10.6.8 installed by installing a version of Snow Leopard either included on the software restore discs or:
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mavericks if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s iCloud services; fees and
terms apply. -
Mac app store error when downloading small apps
The mac app store fails to download any app that is 1-7 mb in size. But it works fine with large app downloads
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store could prompt you to update "Angry Birds" or "Twitter," but the hacked app could be "Final Cut Pro." Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
5. Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method. -
An app I purchased and downloaded directly to my Ipad is missing and not in my app files on my PC. When I go to the app store to re-download it I can not and the app says I have already downloaded it. How do I get my app back?
You should be able to copy it from your iPad to your computer's iTunes via File > Transfer Purchases, or you should be able to re-download it via the Purchased link under Quick Links on the right-hand side of the iTunes Store home page - if that says that it's already downloaded, then that implies that it's already on your computer
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Purchased ML 3 weeks ago from Apps store, started to download then stopped "an error has occurred" tried numerous times since but no success. The ML icon looks to start but says waiting and so am I. Any guidance appreciated.
iMac-Mid 2007 MacOSX V 10.7.5maybe this will help:
https://discussions.apple.com/message/19032230#19032230%2319032230
https://discussions.apple.com/message/19107160#19107160 -
I bought mountain lion en app stores and start download, but stops and mentioned is incomplete. and when start installation mentioned error because download is incomplete and send me to download again but the button is in "downloaded" what can i do?
Welcome to the support forums.
Please ask this question in the Mac App Store forum where they can better assist you. -
My app store doesn't download anything i don't know how to fix this problem
my app store doesn't download anything i don't know how to fix this problem
Can't believe it was that easy... I'm so dumb! Thanks for your help, I was getting so aggravated! I owe you... Thanks again!
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whenever i update iPhoto by my app store after the download completes a message appears stating that a problem has occurred iPhto cannot be installed please try again by using the purchases tab in the app store.....i am in a big fix please help
There's a link on the right hand side of the App Store Window.LN
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Google YouTube ad won't close in app store even after downloading
Google YouTube ad won't close in app store even after downloading -- this means I can't get to the store
i have resolved the issue.
I had to close down the App Store, re-open it, and in the purchases tab the error disappeared and the option to resume the download was there again. However, I have spent the last 3 days opening and closing the program, restarting my computer. There is obviously a problem with this because there are other users who've had the same issue. Its frustrating because Apple has already taken my $20. I could have easily gone to a store to buy it if I could.
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