App Store Update shows App already installed, but still keeps bugging me
App Store Updates continually shows Apple Remote Desktop V 3.7.2 as an update. When I click on UPDATE, I get the message:
"Remote Desktop is already installed on this computer. Choose Software Update from the Apple menu to check for available updates."
"Software Update from the Apple menu" no longer exists since upgrading to Yosemite. Besides, that's what the UPDATE button does.
I looked at other discussions, and tried the advice there, with no luck:
I downloaded Remote Desktop Version 3.7.2 again, and it would not install, saying a newer version already exists.
I turned off Applications in Spotlight, then turned it back on. I even restarted before turning it back on.
I went to delete "~/Library/Caches/com.apple.appstore" but there isn't one.
There's got to be a way get rid of this. No it's bugging me in Notifications to update software that won't update, because it does not need updating.
I can't find the disc, which was installed at least 6 years ago, when I was living in another city. Remote Desktop Admin was very expensive at the time. $299 if I remember correctly.
I've since deleted every file with remotedesktopadmin in the name, from system and user libraries. Restored 3.7.2 from the external drive, and the problem persists.
It would appear to be a software bug in App Store since I installed Yosemite. In six years of using Remote Desktop I've never had a problem until Yosemite install.
3.6 would not run because it checks for updates first. 3.7.2 runs just fine, and the App knows there is no update - otherwise it would behave like 3.6 and require an update. It's only App Store Update that erroneously indicates the App needs updating. If I deleted all plists, preferences, receipts, etc. what does App Store Update use to determine App update status?
Moreover, if I did not buy it on the App Store (there was no App Store six years ago), why is it showing up at all? I have lots of software that I bought directly from the vendor, and I don't get erroneous update messages for those.
Even stranger, when I looked at trying to buy a new copy in the App Store, instead of Buy, the icon said "Open". Somehow App Store thinks I bought it from the App Store, even though I didn't? I clicked Open, and while the App was running, the erroneous update message STILL persisted.
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Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
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For Mac App Store: Apple - Support - Mac App Store.
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