App store will not accept password to apply updates

I have a MacBook Pro (v10.8), an iPad Mini (v7.1.2) and an iPhone 5 (v7.1.2).  About 2 months ago, we began experiencing serious issues trying to get these devices to accept the our Apple ID password.  Its not that its being rejected as an incorrect password, rather instead, it seems to ignore the entry and pops up with multiple retry screens.  I've signed out of my iTunes account, performed a hard reboot, and successfully sign back into the account.  But when I attempt to update my apps from the App Store, it seems to ignore my password entry, after briefly showing "install", and immediately returns to "update" mode.  Click on "Update", and the problem repeats.  Also, when I attempt to access Pages documents stored in the Cloud, it again ignores my password.  I tried chatting with Apple Support last night, to no avail.

I tried chatting with Apple Support last night, to no avail.
What does that mean exactly? Did the Apple representative tell you that you could never use the App Store again on any of your devices, and nothing could be done about it?

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  • Mac App Store will not open, even after an update.

    When I was in a web page and tried to go to the App Store, it kept failing to launch.
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    Thanks.
    ==================================================================
    Process: App Store [348]
    Path: /Applications/App Store.app/Contents/MacOS/App Store
    Identifier: com.apple.appstore
    Version: 1.0.1 (63)
    Build Info: Firenze-630000~1
    Code Type: X86-64 (Native)
    Parent Process: launchd [168]
    Date/Time: 2011-04-13 02:35:21.872 -0400
    OS Version: Mac OS X 10.6.7 (10J869)
    Report Version: 6
    Interval Since Last Report: 14552 sec
    Crashes Since Last Report: 17
    Per-App Interval Since Last Report: 13 sec
    Per-App Crashes Since Last Report: 13
    Anonymous UUID: 74BE3400-5F68-4C92-9A9F-6F87B19F810E
    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Application Specific Information:
    abort() called
    * Terminating app due to uncaught exception 'NSImageCacheException', reason: 'Cannot lock focus on image <NSImage 0x10036ee50 Size={0, 0} Reps=(
    )>, because it is size zero.'
    * Call stack at first throw:
    0 CoreFoundation 0x00007fff812d47b4 __exceptionPreprocess + 180
    1 libobjc.A.dylib 0x00007fff863920f3 objcexceptionthrow + 45
    2 CoreFoundation 0x00007fff812d45d7 +[NSException raise:format:arguments:] + 103
    3 CoreFoundation 0x00007fff812d4564 +[NSException raise:format:] + 148
    4 AppKit 0x00007fff837a2990 -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 319
    5 AppKit 0x00007fff837a2847 __-[NSImage lockFocusWithRect:context:hints:flipped:]block_invoke1 + 100
    6 AppKit 0x00007fff83736ba1 -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 178
    7 AppKit 0x00007fff837a27cd -[NSImage lockFocusWithRect:context:hints:flipped:] + 289
    8 AppKit 0x00007fff837a2697 -[NSImage lockFocusFlipped:] + 142
    9 App Store 0x000000010001ca15 0x0 + 4295084565
    10 AppKit 0x00007fff8372b3c8 -[NSControl drawRect:] + 405
    11 AppKit 0x00007fff83723c49 -[NSView _drawRect:clip:] + 3390
    12 AppKit 0x00007fff837228bc -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
    13 AppKit 0x00007fff83722c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    14 AppKit 0x00007fff83722c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    15 AppKit 0x00007fff83747bea -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
    16 AppKit 0x00007fff83722c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    17 AppKit 0x00007fff83722c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    18 AppKit 0x00007fff83722c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    19 AppKit 0x00007fff83720f8e -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
    20 AppKit 0x00007fff83720ab0 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
    21 AppKit 0x00007fff8371d362 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
    22 AppKit 0x00007fff83696b9a -[NSView displayIfNeeded] + 969
    23 AppKit 0x00007fff8365ebe3 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1050
    24 AppKit 0x00007fff8365e77a -[NSWindow orderWindow:relativeTo:] + 94
    25 AppKit 0x00007fff8362a770 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
    26 AppKit 0x00007fff8362888d loadNib + 226
    27 AppKit 0x00007fff83627f9d +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
    28 AppKit 0x00007fff83627bd2 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
    29 AppKit 0x00007fff83625153 NSApplicationMain + 279
    30 App Store 0x0000000100001a1c 0x0 + 4294973980
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 libSystem.B.dylib 0x00007fff8433b5d6 __kill + 10
    1 libSystem.B.dylib 0x00007fff843dbcd6 abort + 83
    2 libstdc++.6.dylib 0x00007fff874e35d2 _tcf0 + 0
    3 libobjc.A.dylib 0x00007fff86395d29 objcterminate + 100
    4 libstdc++.6.dylib 0x00007fff874e1ae1 _cxxabiv1::_terminate(void (*)()) + 11
    5 libstdc++.6.dylib 0x00007fff874e1b16 _cxxabiv1::_unexpected(void (*)()) + 0
    6 libstdc++.6.dylib 0x00007fff874e1bfc _gxx_exception_cleanup(_Unwind_ReasonCode, UnwindException*) + 0
    7 libobjc.A.dylib 0x00007fff86392192 object_getIvar + 0
    8 com.apple.CoreFoundation 0x00007fff8132c969 -[NSException raise] + 9
    9 com.apple.AppKit 0x00007fff8371d8a8 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4033
    10 com.apple.AppKit 0x00007fff83696b9a -[NSView displayIfNeeded] + 969
    11 com.apple.AppKit 0x00007fff8365ebe3 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1050
    12 com.apple.AppKit 0x00007fff8365e77a -[NSWindow orderWindow:relativeTo:] + 94
    13 com.apple.AppKit 0x00007fff8362a770 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
    14 com.apple.AppKit 0x00007fff8362888d loadNib + 226
    15 com.apple.AppKit 0x00007fff83627f9d +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
    16 com.apple.AppKit 0x00007fff83627bd2 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
    17 com.apple.AppKit 0x00007fff83625153 NSApplicationMain + 279
    18 com.apple.appstore 0x0000000100001a1c 0x100000000 + 6684
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x00007fff8430612a kevent + 10
    1 libSystem.B.dylib 0x00007fff84307ffd dispatch_mgrinvoke + 154
    2 libSystem.B.dylib 0x00007fff84307cd4 dispatch_queueinvoke + 185
    3 libSystem.B.dylib 0x00007fff843077fe dispatch_workerthread2 + 252
    4 libSystem.B.dylib 0x00007fff84307128 pthreadwqthread + 353
    5 libSystem.B.dylib 0x00007fff84306fc5 start_wqthread + 13
    Thread 2:
    0 libSystem.B.dylib 0x00007fff84306f4a _workqkernreturn + 10
    1 libSystem.B.dylib 0x00007fff8430735c pthreadwqthread + 917
    2 libSystem.B.dylib 0x00007fff84306fc5 start_wqthread + 13
    Thread 3:
    0 libSystem.B.dylib 0x00007fff84306f4a _workqkernreturn + 10
    1 libSystem.B.dylib 0x00007fff8430735c pthreadwqthread + 917
    2 libSystem.B.dylib 0x00007fff84306fc5 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x00007fff708592d8 rcx: 0x00007fff5fbff2b8 rdx: 0x0000000000000000
    rdi: 0x000000000000015c rsi: 0x0000000000000006 rbp: 0x00007fff5fbff2d0 rsp: 0x00007fff5fbff2b8
    r8: 0x00007fff7085ca40 r9: 0x0000000000000063 r10: 0x00007fff84337616 r11: 0x0000000000000202
    r12: 0x00007fff81359b09 r13: 0x0000000000000000 r14: 0x0000000100326d40 r15: 0x00007fff706c4030
    rip: 0x00007fff8433b5d6 rfl: 0x0000000000000202 cr2: 0x00007fff843c6442
    Binary Images:
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    0x100065000 - 0x10018bfff com.apple.CommerceKit 1.0 (60.2) <A0754534-B2DE-605F-0CEE-3036DE52AE7D> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
    0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
    0x7fff80047000 - 0x7fff80168fe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <48AEAFE1-21F4-B3C8-4199-35AD5E8D0613> /usr/lib/libcrypto.0.9.8.dylib
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    Serial ATA Device: Hitachi HTS725050A9A362, 465.76 GB
    Serial ATA Device: MATSHITADVD-R UJ-898
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
    USB Device: Hub, 0x0409 (NEC Corporation), 0x005a, 0xfa140000
    USB Device: Hub, 0x0409 (NEC Corporation), 0x55ab, 0xfa143000
    USB Device: M2452, 0x05ac (Apple Inc.), 0x0201, 0xfa143100
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
    USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfd130000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000

    The quickest way to try to fix it is to download the Mac OS X 10.6.7 Update Combo and manually install the update. It should fill in any missing gaps. I suggest dragging & dropping the Mac App Store into the Trash before the installation to let the update install a fresh version of the MAS.
    http://support.apple.com/kb/DL1361
    Dah•veed

  • App store will not accept my card details just keeps saying card declined? what do i do?

    i have got a new iphone due to a faulty handset, and im now trying to download my apps again its asking for me to verify my details but when i do this its just saying declined? what do i do ?? there is nothing wrong with my card i have funds available?

    Maybe it hasnt yet recognised the funds are in the account, i had this last week, had to sign out of account and sign back in, then worked?
    hope this helps

  • TS2446 When I put my apple password for App Store will not respond

    When using I'd password for updates and App Store will not respond

    Does the username and password you try to use have administrator privileges? You must input an admin username and password to install. 

  • HT5622 I have resently reset my id password but my app store is not accepting it. Why is it not accepting???

    I have resently reset my id password but my app store is not accepting it. Why is it not accepting???

    I am having the same problem.  I have changed my password and the problem continues.  I have been spoiled by Amazon support and wish my name added to the question.  Why is there no Apple support/response for this blog?

  • Mac app store does not accept my apple password

    The Mac App store does not accept my password for my apple ID. A red line appears that says "an unknown error has occured." The ID and Password are being typed in correctly, I am 100% sure of that. Credit card is up to date. Itunes is working fine and logged in to Apple ID. Ipad and Iphone are logged in, working fine. Have not installed Maverick, still using Mac OS X Lion 10.7.5.  I was going to update to Mavrick, but not sure I should with all the negative reviews and now this problem. Please help, thanks!

    It's been reported that Apple's servers are having problems tonight. Just try again later.

  • I have a mac pro 1.1. the main hard drive failed. How do I reload OS X 10.7 back in my computer. the app store will not let me reinstall this os. My computer is not compatible OS x 10.8?

    I have a mac pro 1.1. the main hard drive failed. How do I reload OS X 10.7 back in my computer. the app store will not let me reinstall this os. My computer is not compatible OS x 10.8?

    You need to first install the OS your Mac came on the bundled gray disks. Assuming it's Snow Leopard, you could then login into the App Store using your same Apple ID and password to download and install Lion.
    If your Mac is a bit older and came with Leopard, 10.5.x, you can bypass that and install Snow Leopard from your retail disk. The only software you'd need to install separately from the gray disks would be the optional software, such as the iLife suite and other titles not included on the retail SL disk.

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