App Store won't allow me to answer security Questions
I'm trying to buy/download the Textual app from the app store on my macbook air. When I click the buy app button, it asks me to log in twice, the second time saying i need to answer my 3 security questions. Once i sign in the second time, it gives me this screen:
As you can see, it doesn't actually SHOW me the 3 security questions, just a blank portion of the screen. And when clicking continue, it gives me the red box saying i didn't answer them.
Is there some cache I can clear to get these to show up?
Apple ID security issues -
Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.
1. Go to www.apple.com/support
2. Choose Contact Support and click Contact Us
3. Choose Other Apple ID Topics and choose the appropriate topic for your issue
4. Follow the onscreen instructions
Similar Messages
-
I have problem that I have never provide rescue email during my first registration. Now I want to buy Apps from apps store I've been asked to answer security question but I forget the answer. What should I do? And now my ID is freeze for 8hours.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
My App Store won't allow me to download any apps. It says such and such app is unable to download try again later every time. I have enough storage all my devices are up to date on all updates please help
I am a librarian at a 1:1 iPad school and we are having this problem with all ~3000 student iPads as well at ~300 teacher iPads. This is extremely frustrating. I have tried suggested fixes found on other discussion boards but none have worked.
-
My app store won't allow me to download any apps because of pervious purchase which I never purchased ?
I'm sure you purchased it since no one else would have your password to download apps
Make sure your CC has funds on it and its up to date on your itunes store account. -
The App store won't allow me to download mountain lion 10.8.2
The App store won't allow me to download mountain lion 10.8.2. It keeps saying "unknown error" and "There was an error in the App Store, please try again later (4)"
Do you meet the following requirements:
General Requirements
OS X v10.6.8 or later
2GB of memory
8GB of available space
Some features require an Apple ID; terms apply.
Some features require a compatible Internet service provider; fees may apply.
Supported
Models
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
Xserve (Early 2009)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Hope this helps -
I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions. Please help me.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing the number for Apple in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57 -
I'm trying to buy something on the App Store but I don't remember my Security questions answers what can I do
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100016) -
Mac App Store won't allow re-downloading of deleted apps
I am experiencing very glitchy behaviour with the Mac App Store. The store can't tell when individual apps are deleted, and therefore won't allow re-download. This has been going on for a while - when I click on the Purchases tab all Apps are still listed as Installed and the button is greyed out - I can't click to re-download. At the same time, an app that I previously did download and later removed called Cobook won't delete from the computer - after a few minutes to an hour it will re-appear in my Applications folder.
I have done a clean re-install of Mountain Lion trying to fix this problem, however the same problem exists even after a re-install - Apps that had been deleted prior to the clean install are still greyed out in the Purchases tab, and can't be re-downloaded. The only way that Apps can be re-installed is to use Time Machine backup. I am concerned that this means that updates also aren't working, since the App Store doesn't seem to know what Apps are on my computer and which ones aren't.
Yes I am using the correct Apple ID assocaited with the purchases. My purchase history shows up just fine in the Purchases tab, its just that they are stuck showing that they are currently installed, even the ones that aren't.
Mountain Lion 10.8.2, 21.5" iMac (mid-2011).The problem is possibly worse than I expected. Since the clean re-install, now any App purchased and downloaded via App Store won't appear in the Purchases tab. So in other words, although the download seems to work correctly, and the app works, the App Store seems to lose all track of it. Which is a problem for paid apps.
-
i insalled snow leopard 10.6.8 and all updates but the app store will not allow me to purchase mountain lion.
Is your iMac from mid-2007 or newer? If not, it's too old to support Mountain Lion.
If so, do you meet all the requirements below for Mountain Lion?
http://support.apple.com/kb/HT5444 -
when purchasing an app on the app store you need to answer your security question answers. i do not remember mine. i hit the button that says for them to email me to reset my answers. everytime i do that i never get the email. can somebody help me! please
Probably because the address you provided as a rescue email when setting up your account is not longer valid. Contact Support and ask for account security.
-
HT201209 I want to buy VPN in app store but the problem I forgot the security questions
I forgot my security question in App Store to buy VPN
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
I want to buy something on my app store but ive forgotten my security questions how can i retrieve them?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92535) -
App store won't accept my credit card security code!
Anyone have any idea on the above problems when done from the iPad 3rd gen?
iTunes Store: My credit card's security code or zip code does not match my bank's records
-
i Got a new phone and and it says I have to answer a security question I forgot my security question answers so I clicked the button where I can reset my security questions and send it to my email but it never sent it to my email what should I do because now as many times as I click the button is still won't send and I'm not able to buy anything off of iTunes or the App Store please help ASAPl
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I can't rate or write a review for app on the app store. It allows me to write out the review but does not diplay my review after sending it. Can anyone point me in the right direction to get answer as apply refuse to reply or solve my problem. Ps thanks apple for ur ignorance
I have the same problem with another TeamLava app, Fashion Story.
Maybe you are looking for
-
Use WZZIP in local machine urgent
Hi We use forms 9.0.4, we try use WZZIP in local machine for send email with this zip file, we try use the webutil function, CLIENT_HOST, we put CLIENT_HOST('cmd /c cd C:\Archivos de programa\WinZip\WzZIP.EXE c:\TEMPORAL\MAC.ZIP c:\temp\texto1.txt');
-
Hi Gurus, Can any one throw light on Planning Mode in MRP run? I basically what to know the difference and impact of this on MRP run? I have basically done this keeping all other parameters same, but go same reult for planning mode 1, 2, 3. a) Scenar
-
Picture of itnues music but no sound suddenly, picture of itnues music but no sound suddenly
My Apple TV shows the song but no sound playing just did a reset
-
Connection/Connection Pooling - Best Practices
Hi everyone, I'm doing my first JDBC application, and I have some questions about the right way to do things. We've got a series of business objects with lots of database abstraction and everything, and the situation comes up where we're making a lot
-
Am getting a message when downloading latest iTunes upgrade: "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected" It doesn't give me any specific information about what or where the p