App Store won't let me update

I bought FCPX and is currently v10.0.  It shows there is a new version but he App store says "Final Cut Pro 10.0 is already installed and was not purchased from the Mac App Store, Do you want to purchase for $299?", when in fact I did purchase with my Mac using my same MobileMe account?  Why does it not see that?  How am I supposed to upgrade?

Yes..  I am logged in.  I even tried logging out and back in, with both the App Store and my MobileMe system prefs.  Shows all of my purchases, but no updates available..  My other computer shows the update is available but I don't want it on that computer..  The one I want it on just doesn't see the available update..

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  • ITunes and app store will not let me update my credit card information

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    http://www.apple.com/emea/support/itunes/contact.html

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