App store won't open  and itunes store won't accept my apple id.

MY macbook pro, running Maverick  10.9.5 will not open itunes store (12.0.1.26) software updates or app store or icloud, (which may be the culprit). I can log into this forum  and my ID works on my Imac itunes, so it is not an identity or connection problem. IT is specific to the Macbook. I have spent a couple of days trying to sort this, but  I am not very good at code sort of stuff. I have double checked  all the date time location stuff.  I have tried doing the utility- teminal  stuff.  When I try to login to store it just doesn't open. and Apps and Updates is a grey screen with no response. Icloud just whirligigs out and doesn't open either,  when I try to log on. sort of annoying as I cannot get updates. I had this problem  before and sorted it by getting the serial number added because it was missing from an earlier repair. Please can anyone tell me what is happening,  I can go into my Apple  account and check details and stuff like that I just cannot access through itunes or app store on this computer.

Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account

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