App subscription hung up, cannot access

I purchased or attempted to purchase a subscription app from within the subscription.  It is not working. Thanks to info on these forums I looked up my purchase history and the subscription is not shown there. Thus that is good reason the subscription is not working. That is great except that the app no longer gives me the option to subscribe and when I select "Restore Subscription" I get the following message: "it appears you already have a subscription! Thank you for subscribing!" I tried deleting the app from my iPad and re-opening it on the pad from the App Store. However, the same problem and messages exist. I have no idea how to resolve this, who to contact, etc. I would like to have this subscription that is at least partially hung up out in Cyberspace. Thanks for any help on this!

Hi dano68,
Welcome to the BlackBerry Support Community.
Are you still having the issue downloading this application and accessing BlackBerry App World storefront? If so, have you already tried reinserting your battery and retrying the download? Are you now receiving any error when accessing BlackBerry App World?
Thanks.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Similar Messages

  • Re: after updating the app Flight Tycoon, i cannot access the game. Each time I click on the app it goes back to the main page.

    Re: after updating the app Flight Tycoon, I cannot access the game. Each time I click on the app it goes back to the main page.

    Send a bug report. And wait for an update.
    OR
    uninstall and re-instal the game all over.

  • I use audio memos and files are saved in icloud. while updating audio memo the apps stop working. i cannot access the apps. how can i retrieve the files saved in icloud ?

    I can't access the audio memo apps but i can see under usage - manage storage that all the files are located in icloud. how to extract .wav files from icloud if the apps is no longer responding to fileshare in itunes? Thanks.

    yes it was solved some time ago. i cant remember exactly but i think i disconnected from the internet and tried accessing the audio apps (or maybe i had accessed the apps first then only turned off internet i cant remember) thereafter the files were in my local apps and then I turned off use icloud. i suggest you backup your ipad on itunes before trying anything. All the best - hope you solve your problem.

  • HT204053 I have changed my Apple ID in iTunes, which I access through my current ISP! I have another - old ISP on my mobile which I originally setup to access the App Store. I cannot access the App Store via old Apple ID. How do I change to new Apple ID?

    I had two (2) different ISP's, one for the mobile phone and one for the computer. I have changed my Apple ID in iTunes, and also changed my ISP provider for my mobile phone. NOW I cannot acces the App Store (through the iPhone icon. How can I change the Apple ID for access to the App Store which keeps requesting the 'old' Apple ID (lost the password and cannot get help as ISP is no longer available for help) Have tried syn, no rsult, I have the new Apple ID as Apple ID on my mobile phone. Help required here???

    To change the iCloud ID on your devices you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted (if using iOS 7), then sign back in with your current ID.
    If you don't know the password for your old ID, or if it isn't accepted, you will have to temporarily recreate it in order to delete the existing account.  To do this, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • Editing the Schedule PDP, at the Page Details Web Part, inserted wrong Project Web App URL. Now, cannot access Project Schedules.

    I need a help. The environment, SharePoint and Project Server 2013 and SQL Server 2012, running on Windows Server 2008. Editing Details Web Part in a Schedule PDP Page, saved invalid Project Web App URL. After that, can display the Project Information and
    Project Details Pages from the projects accessed, and can display the Project site, too. But, when I access the Project Schedule Page, receive an error page, because of the invalid URL. The message is obvious: "There
    is no Web named xxxxxxx". I´ve tried to find out how to correct this, but no success, because cannot open the Project Schedule page anymore.
    I would like to know if there is some way to fix it without re-installing the system. Thanks for all. If somebody need more information, have log information and page display available. 

    Luis,
    Have you tried this?
    Navigate to the schedule PDP, in the browser address bar, append the string
    ?Contents=1, like thus:
    https://<your PWA Address>/Project%20Detail%20Pages/Schedule.aspx?Contents=1
    This will open the Webpart Maintenance page. Now, select the Details
    webpart, and Delete it. Once done, navigate bacjk to the webpart page, edit page, and re-add the Details Webpart to the page.
    This should fix your issue.
    Cheers,
    Prasanna Adavi, Project MVP
    Blog:
      Podcast:
       Twitter:   
    LinkedIn:
      

  • 5 of my apps in the app store on my I pad are frozen at installing. I cannot access the apps to usze them or complete the update process.

    My ipad app store is frozen for 5 apps insalling. I cannot access the apps or finish installing updates

    If the App Store itself is frozen, quit the app completely and reboot the iPad.
    Go to the home screen first by tapping the home button. Double tap the home button and the recents tray will appear with all of your recent apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
    If the updates themselves have stalled - try some of these things and see if they help.
    Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
    If that doesn't work - sign out of your account, restart the iPad and then sign in again.
    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
    You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
    You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.
    If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

  • HT5622 My ipad hangs up after showing a message that says it "Cannot Access Find My Friends" and that I need to open the app and review my signin info to continue sharing. I can't go there because it is hung up. I also can't power off.

    My ipad hangs up after showing a message that says it "Cannot Access Find My Friends" and that I need to open the app and review my signin info to continue sharing. I can't go there because it is hung up. I also can't power off.

    Perform a Reset...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430

  • I also cannot access part of the App Store, I have been trying to down load a magazine app, it has been trying to connect but it has been taking a long time. Also since I did my last update I have lost the ability to face time, I also cannot open iPhoto's

    Since my last update on the newest version iPad I have not been able to download a magazine app that I have a subscription for as well I cannot open iPhoto's or video. When I go into settings and go down to where iTunes Mail etc are it freezes my I pad and I cannot access these. Is there a apple system problem? This has been going on for over a week now.

    For FaceTime try the troubleshooting advice given here:
    http://support.apple.com/kb/ts3367
    Also try resetting your iPad:
    Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
    No data will be lost.

  • I have dowloaded Photoshop + Lightroom (subscription) but no serial number have been provided for Photoshop CC so I cannot access the product. Please help

    I have dowloaded Photoshop + Lightroom (subscription) but no serial number have been provided for Photoshop CC so I cannot access the product. Please help

    Thank you Steve. Will do it straight away.
    We can can continue talking this evening, no prob.
    Rgds
    Marco
    Il giorno 16/mag/2014, alle ore 19:12, SG... <[email protected]> ha scritto:
    I have dowloaded Photoshop + Lightroom (subscription) but no serial number have been provided for Photoshop CC so I cannot access the product. Please help
    created by SG... in Photoshop General Discussion - View the full discussion
    Hi,
    When did you make the purchase? Can you try signing out of the CC desktop app, and then signing back in?
    I'll see if I can get direct support sent your way as well. How much longer are you available for this evening? We can communicate directly as well if you prefer.
    regards,
    steve
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6385161#6385161
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Photoshop General Discussion by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • I have my Calendar app syncing with iCloud.  Every time I open it it says, "Moving Calendars to Server Account..."  It runs and runs and does not stop.  As a result, I cannot access my calendars.  Please help.

    I have my Calendar app syncing with iCloud.  Every time I open it it says, "Moving Calendars to Server Account..."  It runs and runs and does not stop.  As a result, I cannot access my calendars.  Please help.

    I have the same problem, I tried the solution of Dr Cox but that didn't work as he said go to system preference then mail, contacts etc. but I don't have that.  Can someone help?
    Elaine

  • HT201412 My i Pad 3 shows "cannot Access Find My Friends open the app and review your sign in information to continue sharing your location. And I have two buttons : Later and Open but they don't work, As long as I have this situation I can do nothing on

    My i Pad 3 shows "cannot Access Find My Friends open the app and review your sign in information to continue sharing your location. And I have two buttons : Later and Open but they don't work. As long as I have this screen situation, I cann't do anything on my I Pad. Please help !!

    I have the same problem on my iPhone4. It is obviously a bug in the software. Once it pops out I am locked out of my phone. I can't even begin to describe the frustration this causes. All that stuff about holding down the buttons is useless. the phone won't even shut off. I can take a screen shot like that or go to voice control. Even when I got to a wifi connection, I can't get on. This app blocks everything else. This is a serious bug and can have serious consequences. The only thing my phone would do is go to voice control and let me play iTunes or phone people. Some smart phone hey?
    I have finally got to a place with a wide enough wifi to connect my computer and restore the phone. This has lasted over a day!
    I don't even know why Find My Friends is on my phone. Is it part of the package and how do I turn it off?

  • I cannot access my app store after upgrading to Mac Os10.8.2

    I have problem accessing to the software update or the app store. This all happen after i upgrade to MAc OS 10.8.2 and certain software upate. Now i cant access the app store. Everytime i click on it, it just bounce for a few second then stop. Another issue is 'finder'. I cannot access the download or my folder in 'finders'. Help....

    Yes, if you can follow mcgerbs advice and re-install OS X. There isn't any archive & install selection in 10.8.
    Boot up holding command-r keys into your Recovery Volume.
    The screen should give you these choices...
    Restore from TM backup
    Reinstall Mac OS X
    Get help online
    Disk Utility
    First run Disk Utility Repair Disk, if you get errors run until no errors reported or reports "the disk cannot be fixed". Then, choose Reinstall OS X. This will be an install "in place" and shouldn't effect any of your own data or settings.

  • Cannot access App Store after upgrading to Mountain Lion

    Hi all - hope someone can help. I have a new Macbook Air and upgraded recently to Mountain Lion. Since then I cannot access the App Store. Error message is
    'Cannot verify a secure connection to App Store, continue? ' If I continue a series of flashing pages occurs. I have tried changing the date as some responses suggest but nothing seems to work. I would be so grateful to fix this as I am keen to download final cut pro x to my new machine.
    All help gratefully received

    http://www.apple.com/support/mac/app-store/contact.html?form=account

  • HT201077 Why can't I access my iCloud albums from apps on my mobile devices?When I go to access my albums from any app on my phone or iPad, I cannot access the iCloud albums, only the albums synced with iTunes/iPhoto manually.  This is frustrating because

    When I go to access my albums from any app on my phone or iPad, I cannot access the iCloud albums, only the albums synced with iTunes/iPhoto manually.  This is frustrating because I cannot add to those albums from mobile device, I have to add to them during a Mac sync.  I would like to be able to use my iCloud albums to organize my photos but if I cannot access them from apps it seems pointless.  I will end up having to maintain both an iCloud library and a separate iPhoto library which is more work that seems necessary.  I want everything easy to organize and access.  It seems like in this age where most people are more likely to use their mobile devices than their Macs (and some do not even own Macs) that there should be a mobile solution.  Hopefully I am simply without a clue and you folks can help me out with a fix or a source of info as a solution.  I have not found answers yet.

    gail from maine wrote:
    Hi keriah,
    When you go to Settings>Pages, do you have the "Use iCloud" option turned on?
    Cheers,
    GB
    That was it!  Thanks!!!

  • I am receiving a message that my ID has been disabled, and I followed the steps to change the password, but still receive the same message.  Cannot access app store or do updates.

    I am receiving a message that my ID has been disabled, and I followed the steps to change the password, but still receive the same message.  Cannot access app store or do updates.

    In what way are you receiving this message? It is very common to get an email telling you that your ID has been disabled, and asking you to confirm all your details so the sender can steal your identity online.....

Maybe you are looking for