App World disappeared, purchase failed

Tried buying an app ("Catapult", I believe), and after entering info ("Vanilla Visa", prepaid debit card), etc, it said there was an issue processing, and to go to blackberry.com/appworld/support; it also mentioned error ID 11000. Woke up today, go into main menu...and App World is gone, along with all of the notification's from it which would be in my inbox; and yet it still show's up under Option's->Application's->Add-on. Is/was version 2.1.1.2, as I found no reason for the update anywhere, other than to be up to date. I'm a nerd, but it doesn't make sense; is it mad that I didn't update yet, and decided to mess with me?

Sorry to double-post, but I cannot find an "edit" option, and my native browser is acting up. I found KB22944, about backing up the BB and then wiping it to fix disappearing App World v1.etc, but I can't do the backup except with BB Protect, and I have no WiFi access. I'm also not too keen on downloading all the app's again. Could I delete it in the Application's->Option's->Add-On list, and then re-install from blackberry.com? Edit: Yes, it can be deleted & re-installed. Trying to install over "magically hidden" version will cause the update to be magically hidden, too. Half solved, now just to figure out error code 11000 and how to destroy it.

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App world disappear, bold 9780

Hello,my app world disappear when I was trying to upgrade my bbm to the latest version that also disappear after.
I tryied to download it many times and tried to delete it from my applications and reinstall it and nothing is working with me.
Any help please
Solved!
Go to Solution.

habibricha wrote:
Thank you it works the bbm reappeard, any solutions for the app world?
Check the below KB articles -
KB29422 BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63 to 4.0.0.65
KB22944 BlackBerry App World icon disappears from the Home screen of the BlackBerry smartphone after an update
Please resolve the thread by 'Accepting the Solution' if the get the resolution.
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

BB 8520 @ MTN - BB APP WORLD DISAPPEARED.

I have upgraded BB8520 TO V.5 AND.... the BB App World and the n Browser has disappeared.I decided to RESET the BB and reinstall The BB HANDHELD SOFTWARE onto my Phone via the DESKTOP Software.
I have even downgraded the OS to version:4.6 and same.On the Desktop Software it shows it is there, but on my Phone nothing.I have never Back up THEIS PHONE, THUS i CANNOT RESTORE.
Solved!
Go to Solution.

Hi and Welcome to the Community!
I suggest a very clean OS reload. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below. As you say, this is now moot in your situation.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Once complete, the first thing to do is with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If BBWorld is still not there, then please try this sequence:
1) Remove AppWorld from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
If all fails, then contact your mobile service provider for formal support.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BLACKBERRY APP WORLD DISAPPEARED!! :O

Hellooo,
I have done absolutley nothing to my blackberry 9320 and some how my Blackberry App World has disappeared, I have done no update but its gone ! HELPPPPP
keaton

shakksss wrote:
M using 9780 my appworld is disappeared,it shows in application list,its not hidden also n i rebooted my phone by pulling battery but still the icon is nowhere to be seen what to do ?please help
Did you recently update Appworld?
http://www.blackberry.com/btsc/KB29422
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Why has my app world disappeared???

I upgraded my app world, I downloaded the new version rebooted my phone but in doing so the app world has disappeared off my phone I no longer have the app symbol in my menu but in the application controls its still there which is confusing I've tried deleting & re installing but it doesn't work can someone please help me
Thanks Jaclyn x

same exact thing happened to mine,very frustrating!! anyone have any ideas? x

I just paid for in-app credit and purchase failed so i tried 8 more times. then i finally put in my credit card details to my account, just charged me 9 dollars but didnt get the credit in the game?

I just paid for an in-app game credit, i was stupid and kept pressing it cause purchase failed.
then i couldnt update any apps until i put my credit card details in, which i thought i had already.
then after i got charged 9 bucks which on the receipt was all from that game... but when i go to the game, i didnt get any credit?
anyone know what to do or how to fix this?
thanks.

You need to take it up with the app's customer service people.

App World disappeared and I cant seem to download it

Hi,
So somehow I cannot find App World in my Storm 2 9520 anymore.
When, using Opera Mini, I logo into the "http://us.blackberry.com/apps/app-world.html?d=others&o=m" website, I am given 3 choices:
UPgrade Today
Browse Apps
Download it today
Of course I click the last one, only to be directed to this address: "https://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld" on which I am informed that
"Downloads via a USB connection are not enabled for this product. Please visit our mobile download site using the browser on your BlackBerry® smartphone."
If I click the link above, it loops back to the same page!
What can I do??

Hi and Welcome to the Community!
Well, first thing...AppWorld is an actual installed app on your BB, you don't use it on your BB via any browser (e.g., Opera).
The only time a browser is involved is if you run a browser on your computer, and connect your BB to your PC via USB...normally, though, I believe that the required plug-in is only compatible with IE (though I so rarely use that method that I'm not sure if perhaps they've improved upon that restriction).
So I am not quite certain that I understand exactly what you are doing...please clarify.
Did you perhaps intend your use of Opera to be one of attempting to re-install AW onto your BB? If so, then please first verify if AW remains installed on your BB:
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it does, then what happened when the icon vanished? Did you install something? An update? A theme? Something else? If so, that may be hiding the icon from you. Or you may have accidentally hidden/moved the icon.
If it is not installed, then to reinstall, please use your native BB Browser and go to:
http://blackberry.com/appworld/download
and attempt the reinstall in that manner.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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BlackBerry App World ID Installation Fails - error 80003

For the past 2 weeks I have been trying to access BB App World. However, I cannot connect to the App World Server because it gives me a 80003 error when trying to connect. Please let the world know what is the problem....

See the discussion here:
http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/error-80003-cannot-access-bb-ID-...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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App World Disappeared

Hello All,
I was hoping someone would be able to help me.
Late last night I was notified of a BB App World Update, and so tried to update it, although when it finished, my App World disappered.
I've done the obvious things, looked around other folders, and I can't find it. It is however in my application list. I've also battery pulled the device on several occasions, only to recieve this error...
Uncaught exception.lang.java.error
e
Can someone please give me some advice as to what to do here, this is my first Blackberry device and less than two weeks old.

I would suggest trying this:
Go to Options > Device > Applications and scroll the AppWorld application and don't click on it, just scroll to it. Click Menu > Delete and remove the application.
Now, do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
Finally, use your BlackBerry browser to go to www.blackberry.com/appworld and download/install the AppWorld application again.
After installation and possibly another reboot, check your homescreen or another folder, or Downloads folder for the application.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Why has Blackberry App World disappeared?

I have tried downloading it again from my pc but that hasn't worked. Also the icons for Twitter and Facebook have gone... help!!!

1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
If you still don't see it, look at Options > Advanced > Applications. Do you see it listed there?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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How to Fix BlackBerry App World Identity installation fail problem: (Error Code 80003)

Hello To all you kickass BlackBerry users!
I have compiled a web site that addresses the issue if the ID Verification problem (Error Code 80003) when attempting to use AppWorld,
It seems that it is mainly a Vodacom issue in South Africa, but it should also work with other service providers that have a similar problem. RIM and Vodacom are aware of it and are looking into a solution.. In the mean time you can fix your problem step by step here: http://www.blackberryapps.byethost17.com/
Regards
BB Solutions
Feel free to send a friend request (pin on the site) to contact me personally for any queries you may have.

Blackberry Identity sometimes gives a problem to download using BIS.
you can go to manage connections, switch mobile network off, find a wifi hotspot, try updating the identity using wifi, or enter your network provider's apn settings in menu > options > advanced options > tcp/ip, enable the apn, enter service provider apn username and password, save hard reset , and download identity, just remember to undo the changes afterwards.

HT1688 In app purchase failed and says to contact itoons.

The dark sommuner app keeps saying purchase failed and to contact Itoons. I can make purchases from other apps just not that one. What's wrong?

This is an automated reply, but an iTunes Store representative will be reviewing your request and will send you a personal response soon (generally within 48 hours). Meanwhile, you may find the following articles helpful. They address several common questions from customers:

Purchase fail cause I used to pay by credit card

purchase fail cause I used to pay by credit card .Itunes card is danger, I don't like to pay with that method. Can iTunes gift card can't pay in-app ?

By 'purchase fail' you mean ... ? And 'iTunes card is danger' ? If you redeem iTunes gift cards onto your account then you should be able to make in-app purchases via your account's balance.

App World software fails after upgrade

I updated my app world software. Now when I open the program, it says that "a BB identity upgrade is needed" and would I like to install it now. When I click yes, it's "contacting BB ID server 0". Then I get the error message "BB identity installation failed, please try again later 8003" and the program exits. This problem has existed for 3 days now.
Solved!
Go to Solution.

Hi all,
I've solved my problem. I'm with vodascum on pre-paid but I don't think that makes a difference. I tried deleting the app world application and installing it again - according to the vodascum employee, that works. It didn't. What worked was disabling the vodascum network by unchecking "mobile network" in Manage Connections and enabling "wifi".
My Identity software installed in a flash.
Therefore, I attribute this problem to a South African fail.

APP WORLD ICON DISAPPEARED AFTER UPGRADE

Okay so I have had enough!! This the third time I'm having this issue, i update my black berry app world the icon disappears i uninstall app world and I come here get a link to the former version and redownload but guess what? everytime I do this give it a couple of days tops it alerts me that there is an upgrade available for my app world I upgrade and then the circle begins again! Its so tiring! Can RIM please find a lasting solution to this issue because battery pulling of my battery,uninstalling, going back to the old version non of these profers a permanent solution!HELP!!!

Hi,
Check the below knowledge base article -
KB29422 BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63 to 4.0.0.65
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

App World disappeared, purchase failed

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