App World Error - Blackberry Identity & Missing Service Book

Carrier: Sun Cellular Philippines
Model info and OS version :
Blackberry 8520
v5.0.0.1036 (Bundle 1682, Platform 5.2.0.104)
File Free 111788476 bytes
Did a battery pull fix your issue?
No
Apps installed and their version:
Advance OS and LED v12.1.2
Dropbox v1.0.55
Blackberry App World v3.1.2.32
Blackberry Application Center v5.0.0
Blackberry Maps v5.0.0
Blackberry News v1.0.1.7
Blackberry Protect v1.0.10.25
DocsToGo v2.0003.030
Facebook v3.0.0.15
YM v2.5.63
WLM v2.5.63
QUESTIONS:
My App World cannot download any app. It shows an error 40820. As per reading the KB article, it may be because of the Service Book of App World which is missing at SERVICE BOOKS. Since there are no instruction on how to retrieve the said service book, I restorted to using this RIM SOFTWARE for SuN CELLULAR.
http://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=5BF73BC6C6E6775D472621264309A...
I thought it will just verify the integrity of all the apps on my BB8520. To my surprise, it reloaded the whole OS.
After the reloading of the OS, I experienced a problem when downloading again from the App World. It searches for Identity. So I looked at the Option>Applications>Add-On. To my surprise there are no "Blackberry Identity" installed. Even by checking the Option>Blackberry ID, I can't seem to find the Blackberry ID.
I tried to find any installable version of this "Blackberry Identity". What I found OTA seems to be uninstallable. It only shows an error when installing.
The Specific error is "907 COD error".
I also encounter this error today when I tried to re-install some RIM applications such as BBM. In an unknown reason, after soft reboot, the BBM was uninstalled in my phone.
To sum it up:
1. How to repair the Blackberry Identity so that I can possibly use the App World and restore my Apps?
2. How to restore the Service Book of Blackberry App World?
3. How to fix 907 COD Error even though the link that I'm checking is from the RIM site [which I think should not be buggy]?
*Note:
Ihave done and read all of the Possible KB articles posted here for the said errors.

Hi and Welcome to the Community!
Oh how I do wish you'd provided a complete list of all the KB's you have already tried...for you see, that's the only way to be sure if what I'm about to tell you is redundant or not! But, alas, lacking the information, I choose to risk it.
KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World
KB29300 "A BlackBerry Identity update is needed" message appears when launching BlackBerry App World 3.1
Perhaps the steps in those KB's will be useful.
As for the 907, sometimes that is caused by an on board IT Policy preventing the installation of certain things. Is your BB part of a BES environment? If so, you will need to talk to your BES admins as they control, well, everything. If not, then it is possible that there is a latent IT Policy on your BB...how did you acquire it, please? Brand new? Used?
Good luck and let us know!!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

BlackBerry Curve 8520 - Error logging into App World and with Identity update

Hi all I wonder if any of you can help me. I tried several weeks back to do an automatic update for BB App World to upgrade to version 3. Once I tried, i've never been able to log into App World since. Here's what it tells me.
A BlackBerry Identity update is needed. Would you like to install in now? Yes/No
When I click YES..... it says BlackBerry Identity installation failed. Please try again later. (80003)
Can anyone please advise what could be the problem. Please. My e-mail address is [email protected] and my pin is 27D44D12
Thanks a mil.
Trevor.

Do you have a WiFi connection available? If so, turn off your celluar radio and try doing the update with WiFi only.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

Blackberry app world error

My blackberry app world doesn't work what can I do?

"Blackberry identity update is needed.would you like to install it now?"..and then after pressing "yes" I shortly receive an error reading "Blackberry identity installation failed. please try again later.(80003)

Blackberry 9320 Error after upgrading app world, bbm, blackberry id

Hi,
I am a newbie and need some help here. I just bought a blackberry 9320 to replace my old 9700. After bought it, I upgrade the app world application to the newest version from app world website and bbm to bbm 7 from appworld app (9320 originally has bbm 6). When activated bbm, before running the bbm 7 it request to update blackberry id app to the newest. Then I managed to restore my bbm contact list through my blackberry id (previously I have bbm 7 on my 9700).
After upgrading then I did the pull battery to clear the memory (hard reset), but after put the battery back and my blackberry booting, it load until displayed "JVM error 517". What went wrong? JVM error 517 refer to hardware software conflict. I tried to hard reset again but the result still JVM error 517. Then I reload the software OS 7.1 downloaded from blackberry website (OS 7.1 for Telkomsel, wireless service provider in my country, Indonesia). And then I upgraded again my blackberry app world & bbm same as I did at the first time I bought 9320, did the hard reset, and JVM error 517 appear again.
Then I gave up and just reload the OS 7.1 without upgrading any app on my blackberry 9320 and I cannot restore my bbm contact list since it is stored with my blackberry id (bbm 6 doesn't has feature to restore through blackberry id and I never back up my bbm contact list.
Is there any way to restore my bbm contact list through blackberry id on bbm 6? Why after upgrading blackberry app world, bbm app from 6 to 7 and updating to the newest blackberry id app my blackberry went "JVM error 517"?
Please help me to solve this so i can do upgrading without having any JVM 517 error again or restore my bbm contact from blackberry id on bbm app 6.
Many thanks in advance.
Regards,
Stevanus Colonne
If want to thanks click "Like", if problem solved by this post then click "Solution" so others can find it

Hi Stevanuscolonne
Sorry to hear about your bad experience with your previous BlackBerry !
As a BlackBerry lover myself , I 'm glad you chosen BlackBerry again and Bold 9900 is indeed a good device . Its has a good processor and a huge internal memory and ofcourse some good features.
Regarding your Battery drainage problem, Generally this occurs when applications runs in the background , or because of any unknown Third party application installed within our device . A regular battery pull restart is always advised for our BlackBerry . If we press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) we should always look if any other apps. are running.
Always try to Close Applications Correctly - Avoid using the End key to close applications as this simply minimizes the application and leaves it running in the background. Instead, press the Menu key, select the Close or Exit option to exit the application.Don't leave your Browser open on any active webpage when not in use.If programs run in the background it will also lead to overheating and also quick battery drainage.Please have a look at these Article I am sure it will help you a lot in overcoming your problems :
KB14320 : How to maximize battery life and free memory on the BlackBerry smartphone.
Good luck and enjoy your new BlackBerry
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry App World Error Message

Hi There,
When i go into my BB App World ot gives me the following message: A BlackBerry Identity Update is needed. Would you like to install it now?" then i say yes and it gives me the following error message: "BlackBerry Identity installation failed. Please try again later. (80003)". This has been happening for the last 2-3 weeks.
Please can anyone assist me?

There is a solution proposed on another post, Click Here to access the post. You can mark this one as solved if the proposed fix helps. I have a colleague with the same error, I will see if there is another fix I can figure and advise.

BlackBerry App World Error Message 80003

I have had my BB Curve 9300 for over a year and recenlty not been able to log into my BlackBerry App World for some reason.
My Blackberry App World is currently version V5.0.0.846.
When i click to go into the Blackberry App World it says i need to:
"A Blackberry Identity update is needed would you like to install" i then click YES
It then tries to contact Blackbery ID Server......... and theni get this message
"Blackberry Identity installation failed. Please try again later (80003)"
Please help.
Solved!
Go to Solution.

If you're getting the 80003 error, there are three user-suggested fixes:
1. Follow these directions:
First delete AppWorld on your OS 5 Blackberry, (Options > Advanced > Applications) or on OS 6/7 devices (Options > Device > Applications)
Then copy the whole address below and paste it in your BlackBerry browser, or click on it from this forum page FROM your BlackBerry.
http://santo.asia/repository/bb-file/BlackBerryAppWorld.3.0.1.29.OS5/AppWorld.jad
or:
For OS7 devices: http://www.bbh-plus.net/downloads.php?do=file&id=2196
For OS6 devices: http://www.bbh-plus.net/downloads.php?do=file&id=2197
For OS5 devices: http://www.bbh-plus.net/downloads.php?do=file&id=2198
2. Make sure you are connecting to AppWorld while on a WiFi connection. This has worked for some.
3. On OS5 BlackBerrys, go to Options, Advanced Options, TCP/IP. Select APN which is the first box. Under it
next to APN type Internet. Save it and it will work.
On OS6 & 7 BlackBerrys, go to Options > Device, at the bottom Advanced System Settings. Go to TCP IP. Select the first box and next to APN type "Internet". Your BlackBerry ID will download. It will ask to restart your device, do so and if you then go it to your App World > MyWorld, it will prompt you to a blue screen where you need to log in.
good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Applications & App World Error?

I recently replaced my Blackberry and now my applications won't work.
I have a Blackberry data plan, EDGE/3G sucessfully connects and the blackberry BIS symbol shows.
BBM, browser and whatsapp are working fine, but when I try to use applications such as Facebook and Twitter, I get the following error message :
"You are currently on a service plan that does not support this application ..."
Also - I can search and view apps on AppWorld, but if I try to download I get "Cannot get new token due to device offline state (Error Id: 40760)
Any advice?
Solved!
Go to Solution.

Hi and Welcome to the Community!!
With a strong carrier network signal (e.g., not WiFi only), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...they may have yet to complete some things on their "back end" to complete the shifting of your services from your old BB to this new one.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry App World errors

Hi, true experts... Just got my BB Curve 8330 last week, and I'm having fun. But after having explored BB App World from my Curve one time, I can't get into it again. I keep getting this error message: "Error starting net_rim_bb_appworld; Symbol 'SecurityDialog.challengeUser' not found."
I've searched this board (as well as I am able to) and haven't found any other question about this particular error message. Surely I am not the only person to get it!!?
Any help sincerely appreciated.
Sunny610

Welcome to the forums
Have you tried deleting and then reinstalling the app world? Add/Remove a program with this guide: http://www.blackberry.com/btsc/KB15172
Kijana
Please remember to:
1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks

Blackberry App World error message "An error occurred processing your request"

Hi
Since upgrading my Blackberry Q10 to version 10.2.1.2156
I cannot download anything from BB App world, when ever i press download it keeps on coming up "An error occurred processing your request"
I Have tried to restore tne device , Hard/soft resets, Refreshing app world, restoring payment information, nothing seems to work, can anybody help me out please.
I Wanted to try and delete app world from my BB but it does not seem to be a way to do that.
I Have the Blackberry Q10 Model number SQN100-5 Version 10.2.1.2156
Please let me know as soon as possible.

Have you got your problem resolved?
if so, please do let me know how you resolved it.
I am having the same problem.
Thanks in advance.

Blackberry App World (Error 80003)

Hi there, I have had my blackberry for about a year now and had to take it in for a software update. I had to download app world again but now its giving me issues asking for blackberry ID and when I say yes it tells me connecting and the gives me and error messages with App world can't connect right now please try again later (80003) I have tried for 2 days, can someone please help me before I delete the application. Restarted my phone, and reinstalled the app still no difference.

I had the same problem.
All I did was go to Options>Advanced Options>TCP/IP then I enabled the APN and entered blackberry.net as the APN. After a few tries, the I'd update downloaded.

My blackberry App World error message "an error has occurred. Please try again later"

My app world used to work fine, until one day when it stopped signing me in a would come up with "an error has occurred. Please try again later" every time I tried to log in. Trying again later doesn't work and installing and reinstalling app world doesn't do the trick. My software update also wont work so I can't try that either. Any help???? Thanks!!

I corrected my time zone and it let me login correctly (on my phone)! BUT, my app world button on my playbook still isn't working I tried to find a way to delete the app on the playbook but I dunno where to do that.

App World error id 40850, bb 9860

Hello There
I've recently upgraded my device to bb 9860 monza and i keep getting me an error id 40850 when i try to use the app world,
"Blackberry app world is having trouble connecting to the blackberry app world server.verify your network connections and try again." error id 40850
First i switched my device via blackberry desktop software, plug my old device and then migrate all my data and apps to the new device, error id 40850 show up.
I thought there's something wrong during device switch process so i wiped my device, login with my blackberry id and error id 40850 still there
This time i though my blackberry id mess up, so i wipe my device again, create new blackberry id aaaaand...yes error id 40850 forever
I also read the bb 9900 thread regarding 40850 problem
http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/Error-40850/td-p/1323093
Update my payment method, battery pull etc...not solve
I've also contacted my service provider regarding my problem and even worse they can't even tell me what's seems to be the problem.
If this problem actually happens in infrastructure or server side (RIM side) they should have to works things out fast.
Anyway is there any real solution to fix this problem?? Thx in advance
Solved!
Go to Solution.

If you go to www.blackberry.com/blackberryid on a computer, are you able to log in with your BlackBerry ID?
on device
In App World, go to My App World, and under your login Userid, the Password field will be blank.
Fill out your password, and hit <return>
and
Visit www.blackberry.com/appworld/download from your smartphone browser to download Blackberry App World.
It prompted me that this app was already installed and whether I wanted to replace it and I said YES.
Once reinstalled the problem went away completely.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Unable to download/upgrade App World - Error Invalid manifest or application descriptor.

I have tried to download 7.1, but it seems it is not available for my region (Chile). I have checked on 'Software Updates' on the device, where it indicates"Your Blackberry is up to date" and doesn't offer any option to update. I have also checked on the Blackberry website, and it also tells me there are no updates available. It tells me I have this version on my phone: 7.0 2395 (v. 7.0.0.579, platform 5.0.0.735). It seems that the version releases may be related to geographical location and Carrier (I have Entel PCS as my carrier.) I re-installed the latest update of 7.0 that the website would allow me to do, then tried to download AppWorld, but no success.

Hello
I have a Bold 9900, software 7.0
I have had problems with App World for several months. The App on my phone indicated that an upgrade is available, however when I went to upgrade I received the following message: Error : Invalid manifest or application descriptor.
The "MIDLet-Name" attribute is missing.
After several failed attempts trying to download the upgrade I finally deleted App World from my phone to try to re-install it directly from the phone, but this gives me the above error message.
I have tried to update it using the appworld.blackberry.com site, but was unsuccessful. After deleting App World from my phone the appworld site no longer recognizes my device and tells me to "Please connect your device" when I click the 'My World' link.
When I try to download AppWorld from the Blackberry website, I receive this message:
"Downloads via a USB connection are not enabled for this product. Please visit our mobile download site using the browser on your BlackBerry® smartphone."
I've hard rebooted the device repeatedly, hoping that this would help, but it hasn't.
Any ideas?

App World Error 40017 when trying to purchase apps

Hi everyone,
Whenever i try to purchase something in App World i get the Error-id 40017
What's this all about.
I've spent alot of cash on my Blackberry and would like to be able to make use of everything that is offered, including the paid apps in App World.
My provider says they cannot help me with this, so here i am.
I'm a pre-paid user and have been told that any purchase would be deducted from my current credit.
I haven't been able to purchase anything yet, although it's costing me alot of money trying to contact either my provider or blackberry support as there is none.
Is anyone having the same problem?
Is there anyone from Blackberry Support willing to help me out with this, since i already have the free stuff i wanted, not being able to purchase apps makes it uninteresting for me.
Also i'd like to see an easier way to get support for blackberry smartphones, instead of just the selfhelp sections.
Sometimes people need live support for their problems.
For Playbook and Enterprise services there are phonenumbers so why not for smartphones and app world?
People keep telling me to jailbreak the **bleep** thing, but i'm not familiar with that. I'd rather find a sollution the easy/normal way.
Kind regards,
YB

YardBully wrote:
Whenever i try to purchase something in App World i get the Error-id 40017
What's this all about.
Probably related to this: Error Id: 40011 while attempting to make a purchase from BlackBerry App World
YardBully wrote:
People keep telling me to jailbreak the **bleep** thing, but i'm not familiar with that. I'd rather find a sollution the easy/normal way.
There is no such term as "jailbreak" with BlackBerrys. Jailbreak is term the kiddies use with Apple products.
What you might want to do is to simply "unlock" your 9860 for use on other carriers, should ever choose to use this same 9860 on a mobile provider other than Tmobile. See my link below on details on unlocking.
YardBully wrote:
Also i'd like to see an easier way to get support for blackberry smartphones, instead of just the selfhelp sections.
Sometimes people need live support for their problems.
For Playbook and Enterprise services there are phonenumbers so why not for smartphones and app world?
If Tmobile is your contracted carrier, you are currently paying TMobile for live telephone technical support.
If you're a pre-paid customer, you should get the same support, and if Tmobile says they cannot help you, that normally means you've gotten someone on the phone who has no idea what they're saying. Ask for a supervisor. Any issue which Tmobile cannot resolve, they should escalate up to BlackBerry technical support.
good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

App World Error Message 80003

I downloaded some stuff you sent me as a girft and now I cannot get into app world at all it gives me a message to Install Identity update and when I try and do that it tell me Blackberry identity installation failed. Please try again later (80003). Now I cannot access App World ata ll - Please help
Thank you

Hi Loretta,
Have you had any luck with resolving your problem? I am experiencing the same problem and information about this error seems virtually non existant... It kind of makes me wonder what the point of the error code is,,, decoration I suppose

App World Error - Blackberry Identity & Missing Service Book

Similar Messages

Maybe you are looking for