App world error code 31200 and unable to connect with Appworld serverI.I

I am unable to connect with BlackBerry Apps World and when I try to purchase an App, I keep getting error code 31200! I've tried to wipe my tablet and I created my BlackBerry I'd on my computer! Now I can't get on with my Bold 9700 either! Unable to access payment information even on my computer and I'm beginning to think getting another BlackBerry wasn't such a great idea. I'm open to suggestions, thanks............
Solved!
Go to Solution.

Well,I don,t  have to return this Playbook after all! I'm so glad I called Tech support at 8776448410 and I got ahold of Spencer in Costa Rica and this guy knows what he is doing! So here is the solution..............
First, wipe your device after backing up your data to BlackBerry Desktop Software if you can. This does work, but you will lose your data you haven't backed up to another location.
Next, get connected to a Wifi source so when your BlackBerry tablet reboots and comes back up in its original startup mode, you can download necessary updates. Once this is done and you have gone through the tutorials to get you familiar with your Playbook, you will need to open BlackBerry Appworld and in thebsearch box at the top right, enter "BlackBerry I'D" if you haven't seen a screen prompting you to do so before this. 
Click the "Create BlackBerry ID" icon and start with a new email address.  I recommend. Hotmail since are easiest to link to your Tablet . Fill in with a verifiable email address and secure password. Write it down if you have to. Younwill be taken to another page where younput in your payment information so you can buy Apps. You can use a credit card or PayPal. Fill in your info and when done, click "done' or 'save" and you will be taken back to the BlackBerry I'D Login page. Read-enter your info again exactly as the first time and you will have successfully created a BlackBerry ID! 
The one thing that threw me is your login username. If you put in your old email address and you tried using that before, the BlackBerry Appworld system sill boot you back out to your login page with an explanation of errors or an error code! I did inform BlackBerry they need to have a knowledge base of codes to assist their customers with! Also, I recommended that BlackBerry create a click to chat live service to help direct traffic. Now that my BlackBerry Playbook is up and running, I'm glad I didn't return it!

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