App World Login Error

I have not been able to log into my app world for months.
I have used it on this phone for ages and all of a sudden now wont let me log in. ive changed the password in case i was getting it wrong but its still not working. it says "unable to log in to your blackberry ID account".
I have logged into my ID account on my computer though when i changed my password etc.
If you could get back to me asap please.
Many Thanks

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

App World Login Error Download file

Hello all,
When i'm making the login on the appworld website, after clicinkg the sign in button, I receive a message that IE cannot donwload the file.
This is not allowing me even to acess my appworld account once it stays blocked in this error.
Any sugestion?

Hey nmerendeiro,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
You can access BlackBerry World from the BlackBerry smartphone through Wi-Fi or your mobile data connection. Internet Explorer shouldn't have to download any files if you're using a PC, just need to run a plug-in.
I would highly suggest you use the application on the BlackBerry smartphone. Go to www.blackberry.com/appworld/download to download the app.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

App world Plugin error!!

Today I installed a new OS Software on my Blackberry 8900. Now I'm trying to add some apps like Blackberry Maps, Blackberry Messenger, Documents to Go, etc. I go to the Desktop Manager 6 which i recently installed, and I select the apps I want to add but they don't install. It says something like "pending installation" . So later I tried to add the apps from Blackberry app world on the internet, i installed the plugin and when I select the app I want to install I get this message " App World Plugin Error:An error has occurred communicating with the BlackBerry App World Client." How can I install the apps I need on my Bb??????

Hey ! Had the same problem and here it is the solution :
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB25882
Hope that helps.
All credits to the user Xandrex.

Login problems with app world. Error ID: 30207

Hello,
Every time I try to access my world or download an app in blackberry app world I get the following error message:
There is an issue with the current session.
Please login to continue.
(Error Id: 30702)
I have tried battery pulls. I have tried restoring earlier backups. I have tried reinstalling app world. I don't know what else to do. I tried calling my service provider but they told me they can't do anything and I should just make a new ID, but I would like to avoid doing that.
Also, when I go to Device->Blackberry ID; I get the following message "Unable to update your BlackBerry ID account information" I don't know what to do about this problem. Someone please help me.

I'm getting a message saying app world is not available in my country (canada).

BB app world - unkown error when choosing to download Wunderlist

Firstly I have the problem regarding the ID server error, which is annoying enough...
However, I am still able to download and update apps via USB and App world online.
I want to get Wunderlist and when I click to download it, a page comes up and says "An unknown error has occured (EC )". It doesnt seem to happen when choosing to download any other apps..
Thoughts?

Hi jblanc03
Ok I understand ,If you are unable to Open " My World " then yes those keys will not be able to clear the app world cache and the result will be the same as you are getting.
Have you tried login to App World on your desktop PC ? On there are you able to go to My World ? You can also Install Application from app world from your Computer :
KB28715 : How to Install applications from BlackBerry App World using a Computer system.
And for the problem you are having on your device as this recent version is creating problem I prefer Uninstall this version of App World from your device KB10040 : How to view or remove installed application on a blackberry smartphone. Then from your BlackBerry Browser browse to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3 and download App World Version 4.0.0.55 . After Installing do battery pull restart and then have a try to see if that helps .
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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Curve 9220 BlackBerry App World registration error MTP USB Driver is not installed

Hi,
Recently I have purchased Curve 9220, trying connect to BlackBerry App World setup in the first instance I get
1. Get the BlackBerry App World Browser Plug-in (I get tick mark) then when I get
2. Connect your smartphone I get the drop down of my pin no I select my PIN no here I get a error message (An error has occurred communicating with the BlackBerry App World Web plugin. Please restart your device and try again. If you have content protection enabled on your device, please disable and try again.)
I have tried rebooting my device no of times it does not work.
I have removed all USB driveres thats was there in PC rebooted the system it is still not working.
I have even tried in another PC having win7 it gives error message MTP USB Driver is not installed.
For information Content protection is not eabled the encription is not ON in my hand set
Another problem whenever I connect my deice to USB every time it takes up the driver asks me to reboot the sytem (I have even tried the same 4-5 times) still not wokring.
The hand set is communicating with the BlackBerry desk top software (I have downloaded the latest one and using the same).
I need to install few apps which was there in my earlier BB so please help.
Best regards,
Shaibal Ghosh

Hello shaibalghosh,
Welcome to the Community,
As you having difficulty in connecting to apps. world , On your Homescreen Go to Options > Security > and check
encryption is disable For your device and Media card and also Check Firewall it may prevent connecting Apps
World.
Please have a look at this article of KB Apps world web plug-in error appear when attempting to install applications from a computer
Try installing OTA .
Good Luck
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

App World Inaccessible - Error Message "App World has been blocked"

Dear All,
I recently purchased a Sprint-branded Blackberry Curve 9350 (in excellent condition) off of Amazon, and all of the phone is entirely functional, except that every time I try to access the Blackberry App World I receive a pop-up message reading "App World has been blocked".
Initially, when I switched my pre-existing Sprint line to my new Curve, the phone was entirely wiped and reset. I began using the various functions and only a few days later realized that I cannot access App World. I spoke to several Sprint representatives and over the course of a few days took the following steps, all without any success:
De-installed and reinstalled App World
Did a Batt-pull with the phone on, de-installed and reinstalled App World, and did another Batt-pull
Hooked connected the phone to my laptop and de-installed App World via Blackberry Desktop Manager
As I purchased the phone over Amazon, I don't believe warranty protection applies. However, it seem incongruous that all of the other applications and functionality of the phone work, with the sole exception of App World.
Could someone please suggest steps to remedy the problem and make App World accessible?
Also, could someone please advise whether I can bypass the App World app and install Blackberry apps onto the Curve directly via Blackberry Desktop Manager and, if so, what the steps to do that are?
Many thanks in advance,
Colby
Solved!
Go to Solution.

Hello,
From that description, I suspect a latent IT Policy is on your BB that is blocking AW. Normally, the error message would say more than what you reported, and that would be more indicative...but this is my guess from what you provided.
To cleanse it, you actually have several things you need to do...starting with checking to see if this is indeed the case:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
Sadly, there also are also rare situations with "stealth" IT Policies that exist, but do not actually display as such via the above. Again, the complete error message may have provided a better hint about this issue.
Nevertheless, I believe you need to conduct certain steps anyway, especially given your method of procurement. Refer:
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
While it sounds as if someone did or had you do much of this, I think you need to review it to be sure. Further, none of those WIPE methods would actually have removed an IT Policy from the BB. Rather, you need to perform the ResetToFactory process, which I recommend you do instead of (or in addition to) the WIPE that the KB recommends:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
In addition, you need to be careful if you've already placed data onto the BB that you need to retain. You can backup/restore your device before/after these WIPEs, but you need to be careful when you restore...do not do a full restore, or you will simply put the offending IT Policy back on board. Rather, do a selective restore of only the databases you require, and being 100% sure to avoid any databases that have anything at all to do with IT Policy:
KB03974 BlackBerry smartphone database list
Lastly...given this situation, it is entirely possible that there are further challenges with this specific BB. For example, if the BIS account is locked due to the BB being previously reported as lost or stolen, there will be nothing you can do about that, and you will never be able to have full services. But Orange certainly should be able to tell you if this is the case.
cbhjenkins wrote:
Also, could someone please advise whether I can bypass the App World app and install Blackberry apps onto the Curve directly via Blackberry Desktop Manager and, if so, what the steps to do that are?
These methods exist:
KB14473 How to install an application on a BlackBerry smartphone using the BlackBerry Desktop Software
KB04670 Install a third-party application with the Application Loader
KB28715 How to Install applications from BlackBerry App World using a computer system
However, there is no way to know if the IT Policy will also block these methods.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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BlackBerry App World Payment Error ID 30642

Please someone help. I upgraded to a BB Z10 from a BB Bold 9780. I have updated to Blackberry Link and reset my password. I now cannot purchase apps/games etc through the BB App World, although I can download free apps/gameswithout problem. When I attempt to purchase either through my carrier (Rogers) or paypal I get the response "there were problems completing this purchase. Error ID 30642." I am on the Rogers network, and not on WIFI. I called Rogers tech support and was told it is a BB problem. How do I fix this?

Hey kdubuc,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB31038
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

App World Wifi Error

Ok so i keep getting this annoying msg "we cannot connect you to blackberry app world. please ensure that your device is connected to thei wireless network and try again." but i have found only 2 temp fixes either take out the battery to restart bb stomr 9550 and app world and then it works fine. The other one is reinstall version 3.1.0.58 which can be annoying. Any ideas to stop this issue. Because the error shows up but i can easily navigate through the browser connected via wifi. Thanks in advanced

we solved this problem, it was a Proxy credentials problem,
we needed to add arule for the Playbook IP or MAC address that doesn't need proxy authentication, because the appworld can't manage proxy authentication.
After that the appworld for Playbook is working on our corporate wi-fi enviroment
BI & e-business Solutions
@pedroclaveria

App world network error code 40820

Hi i have issues with App world v3 with an error code 40820 which says they cant connect to the network server. I have tried all the resolutions possible in the support from blackberry but it still dosen't work.
I can view apps to download but i cant access my world or complete downloads. Please help! facebook app had an error message of 100 whereby they couldnt contact server.
I have deleted the facebook app v2 and now the App world v3 still doesn't work. Im using a bold 9900 os7.
Help required urgently!

several at http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB28188 - but none work for me (running OS 7.1 now!).
What does work for me is - turn off cellular and on WiFi - connect to an access point and no error. Don't forget to switch off wifi and on cellular when done!
BTW. App world access problems happened for me (over cellular) with OS 7.0 OEM build on my Torch 9850. Then they (BB/VZW) pushed out a new build and the problem disapeared!!! Not to leave well enough alone, BB/VZW just made the OS 7.1 available, so I installed it - voila! the problem has reappeared. My corporate help desk said there is nothing in our BES set up that could be blocking it that he can find, so I blame BB/VZW (and there seems no way to contact them re: the KB article to say "where is the fix for OS 7.1?").

BLACKBERRY APP WORLD LOGIN ISSUES

A friend of mine was helping me with blackberry app world on my blackberry torch. I had never creaetd an account yet so they logged into the APP world using their own id and downloaded some apps to my phone for me. I have since created my own blackberry APP is, but it will not let me log out of my friends account to use my own. It keeps saying " log in using original account created with this device" this was my friends account. I dont want to login into their, I want to be able to use my own ID now. Any ideas on how to remve their ID from my phone so i can log in using my own?

Hello Cityboi84,
The following article will assist you with logging in using your new BlackBerry® ID.
How to change the BlackBerry ID on a BlackBerry PlayBook Tablet or BlackBerry Smartphone using BlackBerry Device Software 7 - http://www.blackberry.com/btsc/KB26694
We hope this helps.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Blackberry App World upgrade error

I've downloaded a new version of the BB app world but are now having problems opening it. Error message "Module handle 12086 not found". Please assist.

I've downloaded a new version of the BB app world but are now having problems opening it. Error message "Module handle 12086 not found". Please assist.

App world update error

I haven't been able to use my appworld in months - asks to upgrade, do it says complete followed by error, restarts and asks to upgrage app world again , also browser issues on some sites will click on link and sends me back to homescreen completely kicking me out of browser all together. Please someone help! Tried manufacturer re-set didn't help.

Something in your OS itself may be corrupt...and an OS reload is the only way to cure that, if it's the case.
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

App world issue error id: 30702

every time i try to launch app world i keep getting this error message
"there is a problem with the current session error id 30702
i have re installed app world but still the same issue keeps happening and i cant use it all all
any help would be very very gratefullty recieved thanks

Hello redwarne23
Welcome to Support Community Forums
To Resolve Your Issue with this error message please follow this Knowledge Base Artilce KB28212 .I hope it will help.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Playbook App World purchasing error message

Afternoon all,
Has anyone else encountered this perplexing problem with PB App World. I am trying to purchase some Apps but when I confirm my BB account details and payment details I receive an Error notice stating there were problems (Error Id:11100). I have tried to purchase with the same account and details on my 2 year old(ish) 9700 with no problems. For clarity, I have the latest OS version 1.0.8.4985.
Can anyone shed a little flash of inspiration on this and tell me I am being thick, or am I in a pickle?
Thanks for your time people.

Forget this topic - there was an error with the credit card details. It was entirely my fault so I am therefore formally a pillock, but thought you might like to know.

App World Login Error

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