App World - saying "connect device" but device already connected

Hi
I have a blackberry torch 9800 and I'm trying to download an app called "Documents to Go".  The app costs around £11 and for some reason I am unable to download it directly onto my device.  I have connected the device to the desktop manager and when I go to download any app from the app store via my PC it tells me to connect my device, however my device is already connected.
I have checked with Vodafone and with our BES administrators to ensure there is nothing restricting this.
Any advice would be greatly appreciated.
Thanks
Shazplen

I've been having an identical problem for the past two weeks. And this happens with other pcs too. I uninstalled and reinstalled my browser plugin, but that does not help.
I've been on this forum and trying to get the attention of the somnolent BB guys. I'm sure they'll wake up soon. I understand they have some huge problems of their own that they need to sort out first?
Machax
Machax

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