App World vendor support

App World vendor support...where to get it?
My application is not showing up via search, but not in my chosen catagory utilities/calculators. tipCalc by Elkins.org.
Solved!
Go to Solution.

Yea posting in the right section of this forum would be a good start.
I see your app when searched by name "tipcalc", not when searched by "tip", and I do see it in your chosen category you described.
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Need blackberry app world support

I am trying to purchase apps and I have a working paypal account. When I hit purchase, phone says:There were problems completing this purchase. Please contact BlackBerry App World customer support (Error Id: 3300) I have a curve 8330, use sprint, app world version 1.1.0.19

Aren't we tracking this in another thread? And, in those resolution steps I gave you, you would be beyond the version of AppWorld that you've cited in this post. Please close this thread and let's stay in the other one as it has all of the information:
http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/Can-t-purchase-any-applications-...
Thanks.
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App world for pakistan

Hi!
i m using bb 8900, and i cannot use blackberry appworld
however my network already registered in blackberry

See which of the below requirements you do not meet:
App World Requirements / Support
You must meet all of the requirements:
1. BlackBerry® Device Software version 4.2 or higher
2. BlackBerry smartphones with trackpads, trackballs or SurePress™ touch screen
3. To use BlackBerry App World, you require a service plan that includes access to the BlackBerry® Browser
4. And you must be in one of the countries which AppWorld supports
http://www.blackberry.com/app_includes/devicesoftware/appworld/appworld_availability_en.html
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App World not working

hi,
Unable to download the Blackberry App World on my new Curve 8520. It says device hardware not supported!!! Pls guide...
Regds,
Bithindra

Where are you located?
And, do you have the BIS BlackBerry Data Plan on your mobile provider account?
App World Requirements / Support
You must meet all of the requirements:
1. BlackBerry® Device Software version 4.2 or higher
2. BlackBerry smartphones with trackpads, trackballs or SurePress™ touch screen
3. To use BlackBerry App World, you require a service plan that includes access to the BlackBerry® Browser
4. And you must be in one of the countries which AppWorld supports
http://www.blackberry.com/app_includes/devicesoftware/appworld/appworld_availability_en.html
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How many days I have to wait until Blackberry App world complete my vendor registration?

Hello comunity some days ago I sent my official Government Issued Identification to [email protected] (in order to the next step for completing my registration) does anyone know how many days I have to wait until Blackberry App world complete my vendor registration?
Regardd

This is not the AppWorld vendor section of the forum.
I will ask a moderator to please move your thread to the correct area.
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Slow response times from App World support

Anyone have an email address to contact a manager or supervisor at Blackberry App World support? It's been months and can't get a timely response regarding a purchase made using my credit card. App never worked as promised and Blackberry kept my money and now ignores my emails. Very frustrating.

Hello josephobryan1
Which application is this ?
Before buying any application we should always read reviews of that application, it give us a little idea about that app.If you're not satisfied with that app , have you written a negative review for that application ,you should because your review will help other user when they go through it.
Contacting BlackBerry directly is not a proper way to resolve your issue , if you try to contact BlackBerry it will charge you but you should contact your Service provider for any assistance from BlackkBerry , they can forward it for you and it will be free . But in your situation you should contact the vendor of that application and let him know that you're not satisfied , so that he can improve this app .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Problems in app world transferring devices:: App world support will not recognize my tour PIN

I recently just changed from a storm to a tour. I downloaded app world on the tour, entered in my paypal information, and had my applications transfered to the new phone. However, my activation numbers for all my apps are incorrect when i try to activate them. I remember some of the activation numbers being the same activation that i used on my storm. I believe this is where the complication may be. However, app world insists that my activation number is correct.
I have tried to contact app world support and it will not recognize my tour PIN number.
When I try to fill out the form, it says : "Please provide a valid Blackberry Smartphone PIN"
My pin number is correct and i have entered it numerous times. Anyone know whats wrong?
Thanks for any help!!

Hi there!
There is indeed a fix for all of your issues, but the first one that needs to be fixed is the Bad PIN reply from the RIM support site. However, that fix cannot be posted publicly. Consequently, please see your Private Messages on this site for a PM from me with the information that you need.
Cheers!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I receive the error "axError.gifSorry, your device does not meet the system requirements that are needed to support BlackBerry App World

Hi My name is Tibor Madarasi i purchased a Blackberry 8900 brand new i can't install app world i instaled the updates for this phone (v4.2.0.85)still can install app world i receive the error "axError.gif Sorry, your device does not meet the system requirements that are needed to support BlackBerry App World." I'm using O2 network in London UK Please advice me Regards
Message Edited by MichelleK on 06-15-2009 09:53 AM

ffbizz wrote:
I hate this bold 9700 series 2 no carrier and find it to be a pathetic product backed up by even more pathetic support so I have decided to use it as a torch. There is an app for this but it requires app world first. Are you trying to say that I MUST have a carrier and they will resolve this issue but otherwise RIM cannot do anything about their own product?
Hello and Welcome to the Forums!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
In addition, but for AppWorld, front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to.
As to AppWorld Support (beyond what we volunteer to provide in these forums), that is available via this portal:
https://www.blackberry.com/CSOHelp/index.do?ft=generic
If you choose to submit to them in this manner, then please use, in the "Please select a component:" field, the AppWorld Billing/Payment selection. Any other selection will simply route you back anonymously to these public forums.
As to your question, RIM and the carriers both participate in AppWorld. My suspicion is that the carriers get a portion of the costs for the apps that are vended via AppWorld -- but that's just my suspicion. Hence, the use of AppWorld indeed requires a carrier (and, indeed, the proper data plan level from them).
But, AppWorld is merely a portal, vending apps that are (for the most part) developed by others. As such, it is not the only portal in the world for BB apps. There are a few, I think, apps that are exclusively vended via AppWorld...but I think that number is rather small. Consequently, if you desire an app that will allow your BB to function as you desire, you should seek out alternative vending portals. There are plenty.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Connecting Blackberry 9780 to Playbook in a country that doesn't support app world

Hey guys,
I recently bought a Playbook..
Before buying it I heard that you can connect it to your Smartphone and I amazed, actually its the reason why I bought it
After watching the video the explains the way of connecting the two devices I noticed that I must download blackberry bridge from app world to connect them. Unfortunately, app world doesn't work in my country and I can't connect my Playbook with my Smartphone
please I need help, I already paid 600$+ and it doesn't worth that without the Blackberry bridge
ss

Use the links in this post to install Bridge (see the third paragraph, for ATT users, the same applies to you).
http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/Get-BlackBerry-Bridge-for-your-BlackBerry...
You should be good.
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Would there be BlackBerry World App for Vendors?

I just want to view my app downloads report from my phone, sometimes I wanted to reply to the comments to my app.
I think this would be helpful and great,
so , would there be such an official app for vendors ?
Thanks.
WebWorks Developer

at present there is no app world for the vendors

Your Device does not meet System requirements that are needed to support BB App World

Hello,
My last Torch died with a JVM. Just got it replaced today and I want to get my Downloaded apps back. After I have restored the device from BlackBerry Desktop, none of my downloaded apps are there. I have a brand new 9860 , running Bundle 7.1. I launch App World. It tells me to upgrade. When I follow the screen upgrades, I reach an error message : Notice: Sorry your device does not meet the system requirements that are needed to support BB App World. I have a brand new phone so first question...can I upgrade App World over Wi-FI. or do I have to get a Data Plan from my Telco first ? I have been running my old phone fine with no Data plan but enjoying BBM and Cell use. Not happy.
Do you have a band or artist you want to promote ? For new music and music news, visit www.soundnebula.com/blog
SoundNebula is the BlackBerry App for SoundCloud with BBM built in !
Solved!
Go to Solution.

Yep, hopefully soon.. I know the right people are aware of the "inaccurate" error message.
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Blackberry app world not working. Please help me.

Okay, basically I'm having this major problem. I have a blackberry torch 9800. I've just had my phone replaced as I dropped it into a puddle.. So i'm happy I got a replacement phone, the only problem I'm having is downloading one app in particular. It's 'Barclays PingIt' i had it on my app world before I dropped my last one into a puddle, but now its almost as if blackberry app world doesn't want to let me download it again? It's fine with every other app just this one. It won't even open to let me download it. It is shown under my uninstalled list in my app world but it just won't let me open it to reinstall or download that one app.
Any suggestions on what to do as this is really getting on my **bleep**.
Much appreciated.

The place where you can find the reinstall or delete button is blank? Please check you application management if it is already there, if not, please email the app vendor support for them to to send you an OTA downlink link of its no longer available in App World.
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App world update error

I haven't been able to use my appworld in months - asks to upgrade, do it says complete followed by error, restarts and asks to upgrage app world again , also browser issues on some sites will click on link and sends me back to homescreen completely kicking me out of browser all together. Please someone help! Tried manufacturer re-set didn't help.

Something in your OS itself may be corrupt...and an OS reload is the only way to cure that, if it's the case.
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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9900 App World 10000 message - give me the license key now.

If I only knew that App World is so unstable... App World company did charge me for IM+ Talk, but I saw only error 10000, no license key. I was waiting for several days and nothing happened (I thought if thee error encountered it could be monitored by accounting or administration of App world) - nobody contacted me and send the license key.
Then I contacted SHAPE, vendor of IM+ Talk.Tha's what they said:
Managing Blackberry AppWorld purchases is out of our scope, sorry.
If you encounter any difficulties with purchase, please visit
Blackberry AppWorld support site.
http://us.blackberry.com/support/blackberryappworld.jsp
So i'm still waiting for the license key, please feel free to contact me, you have my e-mail., I can provide you with phone number if needed. I will not try to play with App World anymore, only wait for the license key, as you charged me already.
Moreover I would really expect better support, as this forum sometimes goes on maintenance (this is my second attempt to write you here).
I case nothing happens I will need to ask my bank (issuer of the card) to run investigation on this case.
Thank you,
Sergey
WBR,
Sergey

Does this BlackBerry device have the BlackBerry Data Plan on your mobile provider account? Are you able to use Email and BlackBerry Messenger fine?
More info for you:
Article ID: KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
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Cannot open App World? Any Suggestions?

When i try to open App World I get a message saying this " To continue using Blackberry App World, you must upgrade your current version. For more information please visit www.blackberry.com/appworld/support."
It gives me two options after the message. They are as follows: Upgrade, and close. I click upgrade and the message closes it doesn't do anything. and obviously "close" closes the message as well!
Ok so this is what i have tried. I have tried rebooting the phone. My internet is working just fine so I know its not that because I can connect to facebook right away no problems and runs like a charm. I have the Blackberry desktop software. I have tried updating and I am fully up to date, so the program says... I have tried updating the phone withing the settings on the phone as well, and im fully up to date.
Thats all the information I have to help anyone who can assist me. If you can help me and need to know anything else please just let me know.
Thanks!

Hey slipdaking,
Welcome to blackberry community forums
I have faced the same when I got my blackberry 8520, I would like to say that, please download latest OS for your mobile and make sure that no other old software of your mobile version is installed. If installed, please uninstall it and install the new OS for your mobile. Then go to apploader and follow steps to install your new OS and your BB gets updated and make sure *BACK UP OF YOUR DEVICE COMPLETELY*.
Here are the steps:
*Make sure you can view hidden files and folders in Windows Explorer (Tools > Folder Options > View > Show hidden files and folders).
*On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
* C:\Program Files(x86)\Common Files\Research In Motion\App Loader\
*On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
Remove/Delete the vendor.xml file and you're done.
Go to C:\\Program Files (x86)\Common Files\Research In Motion\AppLoader\loader and install from loader.
Proudful & loyal Blackberry supporter ..
throwing mud at others makes you happy now but in future you might end up in sinking in mud lake.. wake up b4 it happens. Be secure
10.3.0.296

App World vendor support

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