Apparent Battery Failure on 4wk-old Q5

I have a nice new (red) Q5 which would appear to satisfy most of my requirements, but in less than four weeks I'm already reduced to going from one charger to the next just to keep the handset working.  A full charge will now be down to zero in less than 3hrs - even with no calls or data use at all!  This can't be right.
I've attempted to go back to my supplier Carphone Warehouse, both online and in two separate stores, but the service has been shockingly poor.  I've completely given up on the CPW telephone support service, and store staff have told me (a) that the red Q5 is now obsolete, (b) that I'll lose it for up to a month whilst "repairs are carried out", and (c) there's nothing CPW can do and I should "try contacting Blackberry".  So here I am.
As the handset if effectively unusable for the purpose intended, where do I go from here?
Solved!
Go to Solution.

Yep, sorry, I have to remember that, I have a Z30 with the same non-removable battery!
What is happening is that your on-device battery meter is off-sync with the actual battery charge. Connect to your OEM wall outlet battery charger and while still connected and powered on, reboot in this manner:
On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.
After reboot leave to fully charge to 100%.
Thus will reset the false charge reading. You may need to do perform this procedure 2-3 times.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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