Appauling customer services

After being away from home for a few weeks to deal with a loss in the family, i received a telephone call from my broadband provider informing me (for the first time) that the telephone line was due to be disconnected. Unbeknown to me, the funds in that bank account were too low to pay the bill and BT had decided to close the account. BT have my mobile telephone number stored on their database and never had the decency to call me to notify me of the situation. As a BT home landline and BT business broadband customer I am disgusted with the service that has been provided to me. It would seem that BT needs to revaluate it's customer service policy! Upon returning home, i found the letters from BT regarding the matter, and rang up to pay the outstanding balance to resume the service, only to be told that my account had been closed and that I must open a new account. In the mean time my broadband provider has continued to charge me for a service that I have not been able to use. I am currently having issues with the ISP to reconnect the broadband as aparantley the telephone number no longer exists on their database. I am not going to attempt to call the call center, only to speak to someone who not only can't speak "good English" but also has even less empathy for the average customer and a habit of hanging up when unable to deal with your situation. Well done BT, Great job !!!

I understand that what they advised me is correct however I am shocked and appauled at the evedential lack of customer "care".
Were I notified via the mobile telephone number that was stored on BT's database then I would have cleared the outstanding monies owed on the account. 
I don't read my bills as I do not use the telephone line for outgoing calls, so have no need to check the balance of the account. 
Do you not have to make a "reasonable attempt" to contact the account holder before terminating their service or do you simply disconnect the line of all customers that are seemingly unaware of any arrears on their account. After writing 2 letters, would it not be safe to assume that the customer has not seen the letters (bearing in mind the historical customer relationship).
I feel that my statutory rights have been somewhat overlooked!
I have two letters from BT with my telephone number printed on the paper when the actual fact is that the telephone number issued to me was completely different to the one that I am due to pay for.
Not to mention the frustration caused when trying to re-connect the internet due to having the incorrect telephone number being issued even when assured that this was not the case on a number of seperate telephone conversations.
Firstly O2 assured me that the problem was with BT, and BT assured me that the problem was with the internet service provider.  I had to spend in the region of 2.5 hours on the telephone to both companies trying to get to the bottom of mistakes made by BT. May I inform you that as a businessman, my time is not free!
I urge you to bring this case to the attention of your senior staff and ask that they respond to me personally by the email address used to register this account, and if necessary provide me with the name and address of the company director so that I may make a formal complaint in writing.

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    I was then transferred to Devon in the sales department via the live chat service where I was then required to repeat everything I had said to both Bryan and the other representatives I had spoken too. After a lengthy discussion and repeating everything I have just wrote he told me the order was indeed processing and that he would send a confirmation email in the next 30 minutes.
    That was 2 hours ago. It is now 8am Alaska time and I still have not received a confirmation email regarding my order. I was sent an email by Verizon an hour ago stating I had a device to "discover". The email contained no information regarding the shipment of my device, the order confirmation number, or anything regarding my account. The email I received was a typical spam email asking an individual to check out the current available phones and sign up for a new contract.
    All I want is a confirmation email to assure that the devices are being sent. I need my phone for work and to communicate with my family in the lower 48. I desperately need to make sure that the device is in fact being sent to the proper address, this is why a confirmation email of the order is so important. I do not care about the shipping speed I just want what I ask to be taken care of for a change. I would hate to sit here unable to determine what the status of my devices are only for the order to be stuck in "processing" limbo and be unable to receive the devices when I was told they would be sent.
    I feel I have been given the run around treatment way more than is typically given with any company when an individual is trying to work towards a solution. I have been patient and cordial with everyone I have spoken with, I have not raised my voice or shown stress or anger towards the situation I have only tried my best to work towards a solution with anyone I have spoken too but I am becoming increasingly frustrated with this situation.
    Any help regarding this matter would be greatly appreciated. This situation has left a sour taste in my mouth and if the devices were indeed not actually processed in an order, or they were not shipped correctly, or in fact if the order had never existed at all it will only deter me from keeping my Verizon account active and affect my decision to switch to another provider.

        Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
    WiltonA_VZW
    VZW Support
    Follow us on twitter @VZWSupport

  • How can I send an e-mail to Apple Customer Service?

    Does anybody know how I can reach Apple Customer Service via e-mail?
    Since they repeatedly delete the questions I post to this discussion platform, maybe I can communicate with them via e-mail.
    If you are one of the Apple customer service people who are screening and deleting my posts, could you kindly send me an e-mail instead so we can start a communication.
    Any help/hints would be highly appreciated.
    Thank you.

    Unfortunately, that email address is not Customer Service; it is for problems relating to your Apple Support Community account only and will therefore most likely not have the desired results.
    Apple has not published an email address for customer service; the best way to contact them for that would be at their corporate address in Cupertino:
    http://www.apple.com/contact/

  • Yet Another Customer Service Complaint

    For at least the past ten years, I have been a Verizon Wireless customer, & until recently, I have never had an issue with the company. Their plans have great pricing, the coverage in my area is impeccable, & the representatives in the store have always been more than willing to meet customer satisfaction.
    Until recently, that is. Last year, I upgraded my phone to the LG Rival, after my LG EnV was clearly out of date & useless to me. This is where the issues begin. Clearly, like any young adult, I purchased the insurance on the phone since accidents & loss are bound to happen. By the time summer rolled around, my Rival was having extreme software issues, due to no fault of my own. The phone would often freeze, the screen would glitch out, resembling a TV static screen, the phone would underline random words in red, it wouldn’t hold a charge, the phone would shut off or restart itself for no reason or in the middle of a text or phone call,  or it would completely shift the screen to the left or right so that only half of the screen was visible.
    I took it into the store of course & was informed that the insurance program had switched over to Asurion, & I would have to file a claim with them & wait the specified number of days for a new [aka refurbished] phone to arrive in the mail. Fine, I could deal with that, three days wasn’t too long of a wait to continue to deal with the piece of crap I was holding in my hand.
    My refurbished phone arrived, I shipped the old one back to them, & all seemed well. Until two weeks later, when the refurbished phone started showing the same symptoms as the first. First the charge started failing to hold. Next came the shutting off & restarting, followed by the screen shifting. Once again, I returned to the store. Went through the same motions, filed the claim, waited three days, & was once again gifted with a refurbished version of the EnV.
    Can you guess what was happening two weeks later? I’m sure you can. I went through this five times. *Five*. By the fifth time, they were completely disregarding what information I was giving them in the store, & had simply started shipping a new battery pack. Through November & December, I was in the store every few days, sometimes multiple times a day, seeing as I was not the primary phone holder or account holder. I was continually given attitude, shifted from person to person, & blown off.
    I’m used to this kind of treatment. I’m a twenty-one year old female with a mohawk, facial piercings, & tattoos. In the beginning, never once was I rude, irate, or anything other than courteous, laying out my plight in brief & to-the-point conversations, & simply asking for help. Towards the end, I had started making it clear that I was sick of being [Edited to comply with Terms of Service] around, that I was a long-standing customer who until recently had no issues with their service, & that I expected the situation to be remedied. What kind of service was I paying for anyways?
    It finally boiled down to I could either cancel my contract early, having to pay the fees, or I could buy a new phone at my own expense. My mother, who is the account owner, had finally had just as much as I had, & went into the store with me. Just as I had before, she laid out our problems, was calm with a business-like manner, & wouldn’t you just know it, she was treated much more receptively than myself & offered a different array of options. We ended up using the up-grade available on her line to acquire a Kin-Two for myself, since the available free Wi-Fi at hot spots was something that would [hopefully] end some of the hidden fees I had been receiving with my Rival. We extended our contract & once again purchased insurance on the device.
    A little over a month ago, on January 19th, we were once again hit with a larger-than-expected bill due to data charges. I will accept this as my fault; a little too much status-updating. She called customer service to have a data plan added to my phone. All should be just fine, correct?
    On February 4th, I was at a club with some friends & my phone was misplaced. Whether it was taken, slipped from my pocket, sat down somewhere, the reason is irrelevant. Point is I didn’t have it. We contacted Ansurion to file the claim, & they would not accept it. According to their records, on January 19th, the insurance on my phone was canceled, the same day we had the data plan put on it. We were told to contact Verizon. After doing so, we were informed that they couldn’t name the representative for us who canceled the insurance, because their system does not keep those kind of records. Now began the telephone shifting, from one representative to another as they very nearly refused to let us speak to a supervisor as requested. All we wanted was the insurance reinstated on the phone so that I could get another Kin-Two.
    They informed us that they no longer sold the Kin-Twos, nor did they have any refurbished ones in stock. They said that if they re-instated the insurance [which we would have to pay for] they couldn’t guarantee what phone would be sent, but that I would receive a new phone. No, I didn’t want to be sent a phone that would require a data plan simply to work, nor did I want some outdated phone that would just continue to glitch out a few weeks after receiving, as was clearly the issue in the past. They recommended we call our local store to see if they had any Kin-Twos in stock.
    Guess what our final options were? After speaking to the representative there, we were told that we could either purchase a new Kin-Two in the store at $430. Excuse me? I only paid $75 for the phone to begin with. Next option. I could wait until May when another of the lines under our names was eligible for an upgrade. Going four months without a phone? Not happening. Or, we could purchase a different phone, once again at our own expense. 
    I will admit that by this point, the two of us were pretty peeved. We asked what the cost would be to simply cancel the contract & take our business else where. $95 to cancel just my line, $365 to cancel all three lines. Both options were cheaper than buying a new phone, new insurance & extending my contract once again. Now, I know what some of you out there are thinking.
    “You were given multiple options to work with, & you chose to disregard each option.”
    With the experience & treatment I have received in the past year, & how often I have had to threaten to cancel my contract in order to receive any kind of help what-so-ever, so be it. I would rather pay $95 dollars & take my business elsewhere - say MetroPCS or Cricket where you can get unlimited everything for less than $50 a month. I’m not going to make my family suffer through the cancellation fees & start-up fees elsewhere since they both adore their phones & have no issues with them.
    That doesn’t mean that I am not greatly **bleep** off, insulted, & dissatisfied with what I have had to deal with. I don’t know exactly what policy changes have been made within the company from recent mergers & such, but the website’s claim of “Expect the best customer service at every turn from our employees,” is complete & utter rubbish. The customer service we have dealt with in the past few months has been nothing but, & excuse my French, complete **bleep**. 
    I *will* be cancelling my contract & taking my business elsewhere, & you can bet I will be informing anyone thinking of switching to Verizon of my experience. Friends of mine have been dropping Verizon left & right due to the fact that just because you offer great coverage & plans, doesn’t mean that you can treat the people paying you their money each month like trash. For those who continue to adore Verizon, just wait. 

    Absolutely Horrible Customer Service - both in the store and the 800 number.
    My phone quit working - not my fault. I was suppose to get a replacement overnight and if for some reason it didn't arrive overnight, I was assured that it would be delivered Saturday. Today is Monday, no phone. They put the wrong address on the shipping form and they don't know when I will get it.
    They won't send another one because there is a phone out there and they have to get it back first. They know I don't have it. Ridiculous!
    Why don't they have replacement phones in the store. Option 1: phone breaks, go to store and get replaced same day. Option 2: phone breaks, wait for phone to arrive in mail and hope it is the next day. One is more convenient for the customer and the other is more convenient for Verizon. Seriously - It's not brain surgery.
    The lack of concern among the 3 Verizon employees I spoke with was unbelievable. "This is just the way we do things. There is nothing I can do to help you." The store manager doesn't know how Verizon's replacement service works or how long it takes for them to notify FedEX to correct the delivery mistake and get the phone to me! "I can't control FedEX." No but you're the reason they delivered the phone to the wrong address. Rep had the nerve to tell me he would "correct the address mistake IF I wanted him to." Under what circumstance would I not want him to????? Absolutely, no acceptance of responsibility!!!
    Cell phone companies should not be allowed to require two year contracts but should have to provide month to month service. They KNOW they don't have to treat you well or provide service with these long term contracts. They know you have no recourse.

  • Apple Customer Service and warranty exceptions

    Hello all,
    Whilst I love my Apple hardware and software, and have had many good experiences with them over the years, unfortunately I post today with a complaint about what I perceive to be poor customer service and product quality.
    In late March/early April of 2006, I purchased a 1.83GHz MacBook Pro with great anticipation- Intel inside, Tiger OS, inbuilt webcam, and general awesomeness all round. I also purchased the 3 year AppleCare warranty, which was to be a godsend as during the following three years I would experience:
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    *The left fan on the unit dying in 2007
    *The logic board itself dying in late Feb/Early March 2008, thus bricking my laptop
    *Another battery replacement as the replacement for the original died before it (realistically) should have (Apple very nicely made an exception to the battery's 1 year technical warranty and replaced it for me).
    Fair enough, it's a new unit and was bound to have some problems. Unfortunately, last week the logic board died AGAIN; a mere 18 months after it was replaced in 2008. The unit is out of AppleCare warranty by 5 months or so, but I was urged by forumites and friends to call Apple, who would surely make an exception for me and pay for the replacement part, given my service history with the laptop and Apple's reputation for excellent customer service.
    Unfortunately, this has proved to not be the case. Calling customer service at Apple Australia I talked to Steven, who was firm to the point of rudeness when he stated that my laptop was out of warranty and Apple would cover nothing but the labour charges involved, as a "guesture of good will". When stretched, he offered me a $125 voucher if I wanted to purchase anything over $400 in the Apple store, and stressed he didn't have to do this but the company was attempting to provide good service to its customer.
    Despite my argument that I forked out over $3000 for this laptop a mere three years ago and am now looking at over $1000 to repair something replaced only 18 months ago, his line was that Apple provided a warranty and that was simply that (apart from a month or two grace). Five months is apparently "far outside the warranty period".
    I received no challenge to my assertion that after buying something which cost over $3000, it was reasonable for Apple to expect a consumer to pay an extra $1000 every year after the warranty finishes to replace a broken logic board. In truth, I find this near incomprehensible, considering one can buy the supposedly inferior build quality of a Dell, HP, Toshiba, etc and see it last not just beyond the warranty but another two or three years before it finally suffers something terminal.
    While from a warranty perspective Apple are well and truly within their rights to refuse to pay for the part, at the end of the day I am left to pay $1000+ for a repair for something which may only last another 12 months, plus $3500+ for a new Macbook Pro with AppleCare if I want a replacement- minus of course the $125 they are offering.
    I did some reading of the ACCC's website about my statutory rights and the Trade Practices act, and I note the following with interest:
    *Statutory conditions (goods)*
    The Trade Practices Act implies the following statutory conditions into consumer contracts:
    * The goods must be of merchantable quality. That is, they must meet a basic level of quality and performance, taking into account their price and description. They also should be free from defects that were not obvious to you at the time of purchase.
    * The goods must be fit for their purpose. That is, they should do what they are supposed to do and be suitable for any purpose that you might have made known to the supplier.
    * The goods must match the description you were given or the sample you chose from. For example, any carpet laid must be the same quality and colour as the sample you chose from.
    * You must receive clear title to the goods, including goods bought at auction. In other words, you can expect to own the goods outright and any restriction on ownership should be explained to you beforehand.
    While I don't particularly want to make a big deal of things, I hardly see $3000+ for three years use and $1000 each year thereafter to be merchantible quality or fit-for-purpose! This is supposed to be a high end laptop with excellent build quality, and yet I've a secondhand iBook that has been chugging for longer without issue than this machine!
    I told Steven from Customer Service that his offer didn't satisfy me in the slightest, and still put me in an awkward position with regards to repair and repurchase. He simply wouldn't budge, and refused to see things from my point of view (which another operator, Anu, was able to do and thus produce a much better response from myself). I have since asked to speak to his manager which- after initial resistance- I have been able to secure a future callback from. I have no idea how well discussions with he/she will go.
    What I'd like to hear from you guys and girls is your experience with similar situations, and whether you think I've a leg to stand on with regards my replacement request or the ACCC stuff above. Again, I love my Apple products but I hardly think asking them to replace the part while I pay for labour is a big ask, given the service history and my desire to continue buying and using their products.
    Love to hear your points of view on this one; thanks for taking the time to read it!
    Cheers,
    Dave.

    Dear meacod
    I have live the same, except that I Cure my MBP before it goes to die.
    A lot of older participants here just talk about Aplle care, which seem the automatic thing in front of a lack of real good quality on Apple products .
    But I think we pay the price, and my second hand MBP was much more expensive than a brand new PC with more ram, more Hard disk, and even a blue ray...
    I don't know your mbp history, but that's sure that we are not equal, in world, with Apple customer support. France is not so great, I don't know for your country.
    The only thing I think is that Apple should take care of us, as we have some unacceptable issues, for An Apple Product...
    Since 1996, when Apple was almost dead, saved by Bill Gates investment !!! , I have every year promote it, and it was not easy, but I have bring to Apple between 3 to 10 customers each year..
    since One year, I have stop that, because I don't believe anymore in Apple product's superiority .
    Oh, yes, on the paper, it's better, the system is really good. But the overall experiment can be so bad that I don't want to loose friends, or customers...
    I don't say it's always bad : I just say that it CAN BE SO BAD and that Apple DON'T take care of that...
    so, for your computer, open it, check it a lot, may be it's too late, but for instance, you talked about a fan, I have solved that case just by putting oil on the fan's axe...
    good luck

  • Lack Of Customer Service

    I have been a loyal Verizon customer, with little or no complaints. I didn't even mind pay more for "better and more reliable service". With my past experience for the 2 months I am a big advocate for leaving them and going back to my old carrier. It would be a lot cheaper,  there would be a lot less aggravation. I recently purchased my iPad Air 64GB from Verizon. The iPad had some technical issues, I reluctantly shipped it back to Verizon to be repaired or changed. I express to technician I live by 2 Apple Store. After being assured the turn around time would be a nominal week I mailed my iPad to Verizon's warehouse in Texas. Verizon has had my iPad for well over 4 weeks, I have called in to speak with them every other day to get a status update. Every time I call I receive a different answer, the responses vary from the warehouse doesn't have it. I have a tracking number showing it was signed and delivered. The iPad is on back order, I called back 30 minutes later and someone else informed me they were not on back order. We will ship you one at the end of the week, well 4 weeks have come and gone since this promise was made. Then once a week during my call they transfer me to Apple technical support. To oblige Verizon I explain the circumstances and apple technicians are shocked and confused how they can troubleshoot/diagnosis a product which is in Verizon's possession. I have spoken to 10-15 "supervisors" who all claim they will call me back within a day or so. I have yet to have a "supervisor" return a call to provide me with a status update. I hate to call in every other day for and update, which I need to do since NO "SUPERVISORS" call me back. It is the typical thing explain the circumstances have the first technician read to notes wait on hold for and hour as they research this. All of this is being done so they can then transfer me to a supervisor who make empty promises to call me back and never does.  I am sick and tired of spending 6-7 hours on the phone with Verizon every week in order to get MY product back. I have explained at this point I DO NOT want my product fix I want it to simply be return and I will bring it to Apple myself especially considering it was only 3 months old and still covered under Apple Care. I can and have called Verizon a few times a day so I can confirm the "story" I was told by the prior technician with out fail they cannot confirm anything and offer a different story or circumstance with every phone call. I have no problem with pulling my 6 Lines and go elsewhere, it would be a lot cheaper and the other carriers would buy me out of my contracts, I cannot do so until I receive my iPad back.  I pay monthly for a product which is not in my possession for a service which I am unable to use. The best solution I have received is a discounted rate, what good is a discounted rate if I cannot use the product because Verizon has it. Luckily the company I work for of 500 people also has discounted rates with the other major carriers. Get your act together, customer service my name is to service the customer not give the, the run around. I am not asking for the impossible, rather something which should be acceptable practice with any company.

    store location
    24920 N Lake Pleasant Pkwy,Ste 107
    Peoria
    AZ 85383
    Sent from my iPad
    I had a horrible experience last night, I went to renew my 2yr plan and get a droid turbo I wanted to take advantage of the $100 off by turning in a smartphone but the one I brought in was not up to par so I ran home to get a different one. I returned right at 8 and the doors were locked even tho customers were inside, they knew I was rushing back to try to get the deal done but they locked the doors and told me that they can't unlock them, I was frustrated because they knew I was coming back and as I sat in my truck they opened the doors to let the customers that were Inside, out. I know that I was there at closing and that's not fun for the employees but it was only because I had to go home to try and get a suitable smartphone to get the $100 off, I just have a hard time with me wanting to sign for another 2yr contract and buy a phone and getting treated like that when they knew I was coming back and it was going to be close on time. I have been up to resign a new contract for the last 4months because I wasn't sure if I was going to stay with Verizon, well when I decided I was it was pretty crappy to be treated like that, and to top it off the gentlemen who was helping me and knew I was running home to get a different phone to turn in sat with a smile on his face(not in a good way) while I stood by the locked front door.
    Just thought I would let you all know how customers are being treated

  • Lack of customer service/Liars

    I went into a verizon store wanting to add a new line. Everything seemed to go smoothly. He asked if I wanted the 5S or 5C. I decided to go with the 5C. I paid my $145 and he helped me pick out a number. He said to come back at the end of the week to swap numbers on the phone. I went in on that Friday and the girl told me that I had to buy 2 sim cards. I wasn't advised of this. Had to pay $20. I left.
    Later in the week I start getting text messages saying I am over my data usage. All of the phones start doing it. I up it for $10 not understanding really what was up. They kept coming. Over and over. I call customer service, go over my phones. Ends up the guy changed my calling plan without me knowing. I had unlimited data but gone and he backdated it. They can only switch you back within 14 days. By backdating he screwed that up. The lady apologizes and promises she will follow up the next day  I go to Verizon because I am fed up. I explained how he screwed everything up. They put me on phone with customer service who again apologizes profusely and said she has filed claims and someone will contact me within 24 hours.I am so frustrated I tell her to take the phone back it isn't worth it. Sure if I pay $75. What? I was never told that. He told me I had 14 days to change my mind. He didn't mention that. He also didn't mention that they were adding $40 on my bill. I thought it was $10. He never mentioned that I didn't have to get that phone. He didn't mention the differences.. He didn't mention anything. I have NOT heard from anyone and I am still getting usage notices. They have done nothing. I called back and left a message to have the girl I originally talked to call me back. No one has called. I am completely disgusted and one step away from posting this everywhere.

    The reason you received the worst customer service - is because Verizon seems to have spent decades to develop the worst customer service program imaginable, and has searched the world over to hire the most incredibly incompetent people to staff their management, employees, phones lines, and stores to overshadow anyone who actually was mistakenly hired who is professional. I also happen to need help if you could assist, I need to go back to the store where I bought my 5s to find the store manager who can not seem to call me back after hours spent trying to get a hold of him, and help me stuff this phone up where the sun doesn't shine...
    When I got home with my new 5s, I found their was no quick start guide, no recipe, no explanation of plan and absolutely no resolution after many calls I made - to try to clear up my charges. I was charged almost $750.00 on my first bill, and it was due immediately. I had set-up a pro-rated account, and was told my costs were supposed to be around $450.00 for everything, and my bill would be around $91.00 - they are charging me around $750.00 and around $140 a month - $50.00 higher... I called customer service, and the store several times since then. I was told many times to go online to resolve my problems. (ha! - a good one).... This is because you can not get a phone call answered due to the astounding amount of customer complaints and problems Verizon has managed to incur.
    I happen to have an attorney on hand, and told him I am going back to the Verizon store and cancelling my account due to breach of contract. He said to let him know if they refuse... He was also a Verizon customer and cancelled his account... ironic... He informed me I was promised quality customer care, and I did not receive all of my product on purchase - namely a quick-start guide... Funny a 50 cent book will cause Verizon to lose thousands...
    Verizon simply put, has a non-existent customer support network - the worst I have seen... You have to navigate through pages of online crap to get a simple number... If Verizon stood behind its service, it would have the customer service number listed and prominently displayed as well as provide product guides - instead of telling customers to find help online from others...
    I am really surprised Verizon is a big sham and hides its shady organization behind smoke and mirrors disguised as too much worthless information posted - just look at all the crap below this page... Especially note the 8 links for Service and Support does not include any actual customer service assistance regarding account problems. I was told to go back to my
    Verizon store to discuss my problems - it is 1.5 hours away....

  • Lack of customer service etiquette for faulty product

    I acquired an Apple MacBook Pro i15 inchi n early 2012 and it performed beautifully until Apple released their latest OS named Mavericks. Upon being advised of Mavericks userbility,I decided to upgrade my OS via Apple's Itunes Store. Suddenly,my machine would not boot up and cuts off during operation. I immediately went to the Apple store,located in NYC Fifth Avenue, only to be informed there would be a surcharge of $310 to repair an hardware issue caused by Apple's software upgrade. Subsequently,an Apple employee followed up with a price compromise of half the original amout stated. My response to Apple is my back up PC which is eight years old has been repaired complimentary free of cost by Sony in the past two (2) years for a faulty battery.
    Mark my words Apple,I currently own a $2,000 Apple paperweight and I will never acquire,advise or initiate a friend,foe,associate or colleague to purchase any of your products.
    Good luck trying to compete against Amazon's Kindle,Dell's Alienware and last but not least your outsourcing competitor,namely Samsung.(Hint:Their customer service retains their customers) The art of good business is bringing people together.

    If you are interested in possibly resolving your problem, please let us know.  If it is not a hardware issue we may be able to assist you.  You may want to start with this:
    https://discussions.apple.com/docs/DOC-6162

  • I was told by Borders customer service that I have to add them as a "trusted site" to avoid an error message when sttempting to use the shopping cart. Is this true, and how do I do it?

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    Give us some specifics as to the brands and models you have tried.

  • I have a disclaimer that says my Adobe Flash Player is out of date and needs to be updated.  I have been trying to figure this out for 2 days, which is a waste of time, and I chatted with Adobes Customer Service department who said they can't help me

    because it is a free application.  They referred me to the Forum (which I have tried many times) but to me that is like a dog trying to chase the tail.  I am very upset because I cannot get You Tube nor can I listen to music.  This may seem trite but it is not trite to me.  I pay monthly for the use of CC Photoshop and Lightroom.  I will not give them anymore money for other software as they do not offer excellent customer service.  I am a consumer and should be treated with business sense.   Adobe keeps making a ton of money and gets away with it.  They have the worst customer service I have ever experienced in my life.  Shame on Adobe.  I will not use the Forum for assistance. They should be paying us for learning an IT job.  Obviously, Adobe is self centered because they don't consider that maybe we all have a life and cannot worship Adobe.@

    I had been getting those notices for months, I finally broke down and hit the button to automatically upgrade. I was flooded with offers of new services from $10. to $49. per month - and my audio/video for Facebook, NYT and NPR are "blocked" with the advice to "upgrade " my Adobe Flash Player - for which there does not seem to be any customer support. My advice is to skip the "upgrading" if your computer works;I do not know what to do now . .  .

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