Appcrash in PSE 7 when opening Edit

I recently installed Photoshop Elements 7 on my computer (Vista 64 bit). I can open PSE and run 'organizer' and 'create' but I cannot open 'edit'. I get an error stating appcrash. Does anyone have any thoughts? I saw similar posts on other threads but I didn't come across a solution.
Thanks in advance for your help. Let me know if more detail is needed to figure this problem out.

Did you disable your antivirus software and anything from Norton/Symantec before installing? If not, uninstall, do that and reinstall.

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Hi,
Add you site in trusted zone of your IE and
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Problem signature:
Problem Event Name: APPCRASH
Application Name:      ****
Application Version:    ****
Application Timestamp:           4dd40fa4
Fault Module Name:    StackHash_7698
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp:         4a5be02b
Exception Code:         c0000374
Exception Offset:        00000000000c6cd2
OS Version:    6.1.7600.2.0.0.256.48
Locale ID:       1033
Additional Information 1:          7698
Additional Information 2:          7698c42b9ee8da1ebad3b3c9521cacfd
Additional Information 3:          ad41
Additional Information 4:          ad418ba72161d4cd11d7688fd368f113
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// MessageId: STATUS_HEAP_CORRUPTION
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Any ideas?

Hello Zamir.
Many thanks for the great answers (I wish I could post this thread as an example to all ).
Same to you. Debugging issues like this is never fun, but I know from experience that clarity from both sides helps us get to a resolution
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I checked both my development machine and a production system that I have access to in-house (which is able to reproduce the problem via a script). Luckily for me, both are at version 13.0.1.220.
The fact that you are not able to reproduce the issue on your development system my actually be quite encouraging and perhaps a starting place for us (given the SP1 conundrum). It will be interesting to compare the dlls (both Crystal and database client). Normally the Modules utility is very useful for comparing dlls loading on a computer that works and one that does not. As this is a 64 bit app, it will be a bit trickier. Modules works really well on 32 bit apps. On 64 bit apps it does not save the log. You can still see it, but not save it. Anyhow, I am attaching a 64 bit version of Modules. You will have to check the versions of the CR DLLs and database client DLLs by looking at the logs and writing the info down
I'm having a bit of trouble with the Modules utility. I launched it and when I get it to generate a list, I cannot see the process for our application in the list. It is running and appears in the task manager, but it is not listed under the list of processes, nor do I see any of it's loaded DLLs. Any ideas?
Re. apps compiled as "Any CPU". These should work - as long as only the correct "bitness" CR runtime is deployed. E.g.; On a 64 bit OS, do not deploy both a 32 bit and a 64 bit runtime. This may cause issues. My recommendation in the previous post was a rather blanket recommendation that quickly eliminates all kinds of confusions for many people.
Thanks for the clarification. I am going to stick with 'Any CPU' because I know that we only deploy the x64 runtime and if I switch to explicit x64 compilation, Visual Studio reports some false-positive warnings that I'd rather not have (it's a bug in Visual Studio).
Re. the database - SQL Server CE v3.5 SP2, OLE DB. Make absolutely sure the db client is the same on the problem computer as it is on your development computer. Use Modules for that. If htere is a later SP, apply that. I can not overstate the importance of this.
As above, I could not use modules, but I did confirm the DLL versions in their respective Program Files location on both machines and they were the same (3.5.8080.0).
It will be important for these users to let us have screen shots of the issue as they get it. I realize this may be an inconvenience to the customer, but what is essentially a hearsay evidence from what is typically a non technical user is always something to take with a grain of salt.
I just talked to one of our field engineers and he has seen screenshots to confirm it is the same issue as the one we can reproduce in-house.
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We do, in general, make these calls and recently have gone through our code for memory leak possibilities, so this was recently checked for by developers.
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We use the Samsung CLP-320 and the driver package it installs are "Win 2000/XP/2003/Vista/2008/Win 7(32,64bit)", so I assume the correct version gets installed on our Win 7 x64 system.

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PSE 13 opens normally, but when I try to Open a file, nothing happ ens. The Editor screen just stares back at me as if I had done nothing. Should I uninstall/reinstall?

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