APPCRASH   iTunes.exe 12.0.1.26 Windows STOP

Hi
When I run Itunes, the application stops running, I cannot even navigate on the app,
this is the version 64-bits ... my PC does not work with 32-bits version
Problem Event Name:
APPCRASH
  Application Name:
iTunes.exe
  Application Version:
12.0.1.26
  Application Timestamp:
543e558b
  Fault Module Name:
JavaScriptCore.dll
  Fault Module Version:
7600.1017.3000.1
  Fault Module Timestamp:
542cb363
  Exception Code:
c0000005
  Exception Offset:
00094700
  OS Version:
6.1.7601.2.1.0.256.4
  Locale ID:
1033
  Additional Information 1:
0a9e
  Additional Information 2:
0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:
0a9e
  Additional Information 4:
0a9e372d3b4ad19135b953a78882e789
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
  C:\windows\system32\en-US\erofflps.txt

Hi Esteban,
If you are having an issue with iTunes for Windows stopping responding, I would suggest that you troubleshoot using the steps in this article - 
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
Thanks for using Apple Support Communities.
Best,
Brett L 

Similar Messages

  • APPCRASH iTunes.exe KERNELBASE.dll 6.1.7601.18015

    Dear All,
    APPCRASH iTunes.exe KERNELBASE.dll 6.1.7601.18015
    Problem Event Name:
    APPCRASH
      Application Name:
    iTunes.exe
      Application Version:
    11.0.5.5
      Application Timestamp:
    520e4d27
      Fault Module Name:
    KERNELBASE.dll
      Fault Module Version:
    6.1.7601.18015
      Fault Module Timestamp:
    50b83c8a
      Exception Code:
    c06d007e
      Exception Offset:
    0000c41f
      OS Version:
    6.1.7601.2.1.0.256.48
      Locale ID:
    16393
      Additional Information 1:
    0a9e
      Additional Information 2:
    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:
    0a9e
      Additional Information 4:
    0a9e372d3b4ad19135b953a78882e789
    when i connect to Itune stores

    Hi Ravishankys,
    If you are having an issue with iTunes unexpectedly quitting when you connect to the iTunes Store, you may find the following article helpful:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    Regards,
    - Brenden

  • TS1717 ITUNES.EXE - Bad Image.  C:\Window\System32\Softpub.dll Problem

    I have been having a problem getting into ITUNES.  my computer is giving me a Message when i launch Itunes and says
    ITUNES.EXE - Bad Image
    C:\Windows\System32\Softpub.dll is either not designed to run on windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. 
    I have tried downloading the Softpub.dll file and tried replacing it, but my computer says I am not the trusted manager (I am the Admin on this PC and dont know why I cant change it.  if anyone can help that would be great.  Thanks....

    b noir - You are awesome!  I was having the "bad image" problem with the after downloading ITunes 10.  I also had a problem with a DEP error (as you know - data execution protection).  I tried so many things in combination to fix these problems, I am not sure which piece of your advice finally did the trick!  Regarding the bad image, I renamed the file as you recommended.  I tried downloading a new softpub.dll.  I didn't think I was successful, but there it was right where it was supposed to be.  I used the Windows Error Checking feature (right click on C Drive, properties, tools) to clean things up.  Lastly, a friend recommended using a different USB port to sync for the first time.  UREKA!  I can now sync.  Thanks for all of your suggestions, b noir!

  • ITUNES downloads from store causing BSOD windows stop error- Please Help!

    Hi everyone,
    maybe someone can help me out or knows how to fix this problem.
    Problem in detail:
    This problem started since I updated to the latest version of itunes 7 to download video for my ipod video 30gb. Itunes worked perfect on my computer before updating as I used it with an ipod mini.
    I was able to use my new IPOD 30gb fine and transfer all my music to it correctly.
    The main problem occurrs when downloading anything from itunes store...1st noticed this when my podcasts were updating and downloading and then the system suddenly crashed with the windows blue screen error message and had to reboot. This happened multiple times so I disabled the automatic downloads of podcasts. Itunes then works fine when not downloading anything.
    I then tried purchasing a TV show, whole series, and when it began downloading, the Exact same Error and Blue screen will occur--Very Frustrating.
    I uninstalled ITUNES and Quicktime, and then reinstalled them via the latest download from itunes. The same errors still occur.
    When windows reboots and sends error report to Microsoft, it states the error is due to a Driver error of which the specific driver is not known.
    I have called apple/itunes support and spoke with them and they could not figure out the problem and said I should check with my computers cust service and/or microsoft as it was probably something on this end...I did this and they stated the problem must be something with itunes and especially since all other programs run fine on my system.
    SO basically I am going in circles trying to figure this out so I am hoping someone here may know how to fix this problem.
    Not only that, but I tried the same on my desktop as I figured I could at least download my podcasts and purchases to my desktop and then transfer to my ipod from there(as I am mainly using my labtop for my ipod) and updated my desktop to itunes 7 latest version,, and figured it would work on my desktop with same operating system----but it Caused the SAME error BSOD as my labtop and in same fashion....only when downloading from itunes.
    ANy help is much appreciated as I got the ipod video mainly because of ITUNES video content and podcasts and if I cannot use these major functions on ITUNES than This Was a Complete Waste for me to get the Video IPOD.
    Hope there is a way to fix
    Thanks

    I afraid can’t help much with this, but no one else
    has answered. It does seem very odd that two
    different computers have the same problem. It makes
    you wonder about the content you were trying to
    download. As a matter of interest was the
    installation for both computers done from the same
    download file?
    When your computer dies, can you read the stop
    message or does it disappear, if it does, go to
    Control Panel>System>Advanced
    Click Settings in Start Up and Recovery and make sure
    that Automatically Restart is no checked.
    You should be able to get a stop number from the blue
    screen and you may also be able to identify the
    filename of a driver, which could give a clue to the
    problem.
    The Microsoft Website has a certain amount of help on
    specific stop messages, you can search for the number
    of the stop message which will be something like
    0x0000000A.
    There is also some help on troubleshooting stop
    messages here:
    http://aumha.org/win5/kbestop.htm
    Thanks for your reply.
    As far as the content being downloaded from itunes---consisted of different podcasts and also on a separate occasion-the tv show Heroes complete season on ITUNES..So I would guess the error has nothing to do with the content being downloaded.
    The ITUNES installation for both computers was from the same itunes download file on this website on apples itunes free download.
    I did not write down the most recent stop numbers and no drivers seemed to be named on the blue screen from what I could tell, but I guess I could be missing something...
    From a previous crash with the BSOD- the error message listed was this: STOP: 0x00000050 (0xbad0b158, 0x00000000, 0x8056ea22, 00000002)
    not sure if this helps maybe figure out the cause of this or not.
    Maybe this will help get to the bottom of this.
    Thanks

  • Itunes.exe disappears in Win7, Exception code: 0xc0000005, Faulting module name: es.dl

    On a Windows 7 Pro SP1 Toshiba Satellite A505 64bit laptop, when I run Itunes, no windows ever appears. If I watch Task Manager, "itunes.exe *32" appears briefly then disappears.
    I ended ipodservice.exe, no diff. Started Itunes in Itunes safemode, no diff (in Windows normal mode OR windows safe mode).  I tried creating another user - same issue. I tried disabling the antivirus. I scanned for viruses.  I uninstalled ALL the apple software and removed ALL the apple related folders (incl bonjour, apple blah, quicktimes, itunes, etc), as per
    http://support.apple.com/kb/HT1923
    The problem persisted. After the most recent removal / reinstall,I went to event viewer > applications and found the following items. I didn't find anything online relating to es.dll and itunes.
    Log Name:      Application
    Source:        MsiInstaller
    Date:          7/31/2014 6:07:11 PM
    Event ID:      1039
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          Owner-PC\Owner
    Computer:      Owner-PC
    Description:
    Product: iTunes. The application tried to modify a protected Windows registry key \CLSID\{44EC053A-400F-11D0-9DCD-00A0C90391D3}\ProgID.
    Log Name:      Application
    Source:        Application Error
    Date:          7/31/2014 6:09:29 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Owner-PC
    Description:
    Faulting application name: iTunes.exe, version: 11.3.0.54, time stamp: 0x53bc1265
    Faulting module name: es.dll, version: 2001.12.8530.16385, time stamp: 0x4a5bda4e
    Exception code: 0xc0000005
    Fault offset: 0x00006ef9
    Faulting process id: 0x1aac
    Faulting application start time: 0x01cfad253d3a5a2a
    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
    Faulting module path: C:\windows\system32\es.dll
    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          7/31/2014 6:09:33 PM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Owner-PC
    Description:
    Fault bucket 378197881, type 17
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: iTunes.exe
    P2: 11.3.0.54
    P3: 53bc1265
    P4: es.dll
    P5: 2001.12.8530.16385
    P6: 4a5bda4e
    P7: c0000005
    P8: 00006ef9
    P9:
    P10:
    Do these indicate any fix that i have not already tried above?

    On a Windows 7 Pro SP1 Toshiba Satellite A505 64bit laptop, when I run Itunes, no windows ever appears. If I watch Task Manager, "itunes.exe *32" appears briefly then disappears.
    I ended ipodservice.exe, no diff. Started Itunes in Itunes safemode, no diff (in Windows normal mode OR windows safe mode).  I tried creating another user - same issue. I tried disabling the antivirus. I scanned for viruses.  I uninstalled ALL the apple software and removed ALL the apple related folders (incl bonjour, apple blah, quicktimes, itunes, etc), as per
    http://support.apple.com/kb/HT1923
    The problem persisted. After the most recent removal / reinstall,I went to event viewer > applications and found the following items. I didn't find anything online relating to es.dll and itunes.
    Log Name:      Application
    Source:        MsiInstaller
    Date:          7/31/2014 6:07:11 PM
    Event ID:      1039
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          Owner-PC\Owner
    Computer:      Owner-PC
    Description:
    Product: iTunes. The application tried to modify a protected Windows registry key \CLSID\{44EC053A-400F-11D0-9DCD-00A0C90391D3}\ProgID.
    Log Name:      Application
    Source:        Application Error
    Date:          7/31/2014 6:09:29 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Owner-PC
    Description:
    Faulting application name: iTunes.exe, version: 11.3.0.54, time stamp: 0x53bc1265
    Faulting module name: es.dll, version: 2001.12.8530.16385, time stamp: 0x4a5bda4e
    Exception code: 0xc0000005
    Fault offset: 0x00006ef9
    Faulting process id: 0x1aac
    Faulting application start time: 0x01cfad253d3a5a2a
    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
    Faulting module path: C:\windows\system32\es.dll
    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          7/31/2014 6:09:33 PM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Owner-PC
    Description:
    Fault bucket 378197881, type 17
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: iTunes.exe
    P2: 11.3.0.54
    P3: 53bc1265
    P4: es.dll
    P5: 2001.12.8530.16385
    P6: 4a5bda4e
    P7: c0000005
    P8: 00006ef9
    P9:
    P10:
    Do these indicate any fix that i have not already tried above?

  • My fix for iTunes.exe 10.6.1.7 hang/freeze on Win7 64

    Hi all, just wanted to let you know that by renaming the iTunes folder in "C:\Users\%username%\AppData\Local\Apple Computer" fixed my iTunes. It was just freezing when I tried to open it and would not respond. Apparently there are some cache and pref files in here it could not read after the latest update.
    That exact folder was:
    C:\Users\%username%\AppData\Local\Apple Computer\iTunes
    One of my exact error messages was:
    The program iTunes.exe version 10.6.1.7 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: e10
    Start Time: 01cd34807032e826
    Termination Time: 0
    Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
    Report Id:

    Thx Hackintosh. All software was up to date as of this morning, but I think the issue stemmed from the IP switching in my building. I finanlly stripped the express/utility completely off the box and reinstalled from scratch after doing a factory reset of the airport unit itself... and finally, eureka. Of course, doing this required resetting my apple machines to the updated airport address. I will say that if anyone wants to run both apple and PC machines on the same airport, set up the PC first and then link the apple machine(s) second. Way easier than the other way around.

  • ITunes crashes on store access in Windows 8.1

    The early November 2013 iTunes update 11.1.3.8 crashes at about 75% to 80% of the way through the "progress bar" when accessing the iTunes store on my Windows 8.1 64-bit computer.
    I have tried to repair and then reinstall both iTunes and iCloud, but all that accomplishes is the need to enter my Apple ID and password, which appear to be accepted (since the attempt to access the store is started).
    Here are some of the error messages I'm seeing:
    Unhandled exception at 0x75372EEC (Kernelbase.dll) in iTunes.exe
    0xC06D007E: Module not found (parameters: 0x0054EC54)
    Faulting application name: iTunes.exe, version: 11.1.3.8, time stamp: 0x5274a87d
    Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d4548
    Exception code: 0xc06d007e
    Fault offset: 0x00012eec
    Faulting process id: 0x29fc
    Faulting application start time: 0x01cedd66c4e1877a
    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
    Report Id: 18dbc8b0-495a-11e3-bef2-606c669e2888
    Faulting package full name:
    Faulting package-relative application ID:

    Your problem is not the same issue I was having, but maybe it would be fixed by the same thing I did.
    1. Browse to "C:\Users\<YourUserName>\AppData\Roaming" in Windows Explorer.
    2. Rename the "Apple Computer" folder to "Apple Computer-old".
    3. Start iTunes
    4. Close iTunes
    5. Copy the file "iTunesPrefs.xml" from "C:\Users\<YourUserName>\AppData\Roaming\Apple Computer-old\iTunes"
    6. Paste the old "iTunesPrefs.xml" into the new "Apple Computer\iTunes" folder iTunes just created (not the one you renamed) under "C:\Users\<YourUserName>\AppData\Roaming\Apple Computer-old\iTunes"
    7. Overwrite the new iTunesPrefs.xml with your old copy of the file.
    If you don't care about losing your iTunes preferences then you can just do step 2. You can always go back and grab things from the old folder later if you realize you wanted to have your EQ settings, individual track gains, etc...

  • Each time I try to synch photos from my Windows 7 PC to my iPad2, iTunes stops working, and the error report says Problem Event Name:     APPCRASH   Application Name:     iTunes.exe   Application Version:     10.3.1.55   Application Timestamp:     4deec35

    Each time I try to synch photos from my Windows7 PC to my iPad2, iTunes stops working and the error message is:
    Problem Event Name:                          APPCRASH
      Application Name:                             iTunes.exe
      Application Version:                           10.3.1.55
      Application Timestamp:                    4deec351
      Fault Module Name:                          ntdll.dll
      Fault Module Version:                        6.1.7601.17514
      Fault Module Timestamp:                 4ce7ba58
      Exception Code:                                  c0000005
      Exception Offset:                                0002e3fb
      OS Version:                                          6.1.7601.2.1.0.768.3
      Locale ID:                                             1033
      Additional Information 1:                  0a9e
      Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:                  0a9e
      Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
    I reloaded iTunes 10 (64 bit) successfully, but the problem remains the same.
    Any suggestions?

    I looked in the folder from which I want to synch photos, but there is no such thing as an "ipod photo cache" in that folder, or sub-folders, as suggested in the link which you were nice enough to provide.
    I have also tried removing photos from my iPad2 Photos App, and "iTunes has stopped working" shows up  again as soon as I click on the "Synch photos from" button.

  • Hi i have a problem with itunes stopped working have tryed reinstalling downloaded new windows drivers  this is the problem on control boardProblem Event Name:     APPCRASH Application Name:     iTunes.exe Application Version:     11.0.1.12 Application Ti

    hi tryed reistalling itunes drivers repairing itunes etc any help would be greatly apreciated thankyou..
    Problem Event Name:
    APPCRASH
    Application Name:
    iTunes.exe
    Application Version:
    11.0.1.12
    Application Timestamp:
    50c8fc7e
    Fault Module Name:
    MSVCR80.dll
    Fault Module Version:
    8.0.50727.6195
    Fault Module Timestamp:
    4dcddbf3
    Exception Code:
    c0000005
    Exception Offset:
    0001500a
    OS Version:
    6.0.6002.2.2.0.768.3
    Locale ID:
    1033
    Additional Information 1:
    fd00
    Additional Information 2:
    ea6f5fe8924aaa756324d57f87834160
    Additional Information 3:
    fd00
    Additional Information 4:
    ea6f5fe8924aaa756324d57f87834160

    Try gn_id's suggestion from the following post:
    Re: iTunes 11 crashes when opening the store - no error message

  • Problem Event :APPCRASH=Application:iTunes.exe=Fault Module QuickTime.qts

    Dear Friends,
    When i usb-connect my iphone to computer, i-tunes opens and says "ITUNES HAS STOPPED WORKING" and it shuts down.
    If any body faced this problem, Please advice me how to connect to itunes, i cannot upload or download anything from iphone. iam stuck with this.
    this started happening after I-tunes got updated.
    I HAD UN-INSTALLED AND RE-INSTALLED ITUNES,QUICKTIME COUPLE OF TIMES, STILL SAME ERROR.
    please see below the details of this errors
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 8.0.2.20
    Application Timestamp: 4925c4fe
    Fault Module Name: QuickTime.qts
    Fault Module Version: 7.60.92.0
    Fault Module Timestamp: 49628b19
    Exception Code: c0000005
    Exception Offset: 00a02227
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: 720c
    Additional Information 2: 87abfdde4e44868a2d32f6948e899598
    Additional Information 3: f90e
    Additional Information 4: 9e28fae53134737dc3d52f78b3058022
    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
    same error on windows-xp and vista.
    it used to work fine before the itunes updates.
    Thankyou.
    Shankar

    I had this same problem, and to solve it I had to remove iTunes and revert back to older version. Also, when you do this, you have to remove the iTunes Library.ilt file or else you will get an error message saying it was created with a newer version of iTunes. So what I'm trying to say is don't install the iTunes 8.1 update just yet.

  • Windows 7 64-Bit AppCrash Itunes 12.1

    Problem Event Name:
    APPCRASH
      Application Name:
    iTunes.exe
      Application Version:
    12.1.0.71
      Application Timestamp:
    54c76235
      Fault Module Name:
    CoreAudioToolbox.dll
      Fault Module Version:
    7.9.9.4
      Fault Module Timestamp:
    54940ab1
      Exception Code:
    c000001d
      Exception Offset:
    00000000001fa332
      OS Version:
    6.1.7600.2.0.0.768.3
      Locale ID:
    1033
      Additional Information 1:
    9a2e
      Additional Information 2:
    9a2e933d3293cbb6cdfa00d7e2d3fb20
      Additional Information 3:
    559d
      Additional Information 4:
    559d5e7281519a81b397343ec2071431
    I receive this error and it does not launch. Windows 7 fresh installs newest Itunes.

    Use this instead of latest version >> iTunes 12.1 for Windows (64-bit — for older video cards)

  • I upgraded i tunes and it crashed...in winows 32 bit ista home premimum and error is ...Problem signature:   Problem Event Name:     APPCRASH   Application Name:     iTunes.exe   Application Version:     11.1.4.62   Application Timestamp:     52ddbf7a   F

    i m using window vista32 after itunes upgrade.. itunes crash ..
    Problem signature:
      Problem Event Name:          APPCRASH
      Application Name:          iTunes.exe
      Application Version:          11.1.4.62
      Application Timestamp:          52ddbf7a
      Fault Module Name:          ntdll.dll
      Fault Module Version:          6.0.6000.16386
      Fault Module Timestamp:          4549bdc9
      Exception Code:          c0000005
      Exception Offset:          00062086
      OS Version:          6.0.6000.2.0.0.768.3
      Locale ID:          16393
      Additional Information 1:          a183
      Additional Information 2:          96f68295953afa2675d1551e001cfa2f
      Additional Information 3:          5630
      Additional Information 4:          5482da5e28e2dc79b1d40bd90d8c9b

      Fault Module Name:          ntdll.dll
      Fault Module Version:          6.0.6000.16386
    Even if you don't have any third-party plug-ins or add-ons, try opening iTunes in safe mode as per the instructions in the following document:
    iTunes: Troubleshooting issues with third-party iTunes plug-ins
    If iTunes opens in safe mode, quit iTunes and then try launching it again normally. Does it launch without the error messages this time?

  • DDE server window; itune.exe-application error

    Can t open itune: DDe server window: itune.exe-application error. Then, instruction at 0x6d561040 memory could not be read.  P.S.: the code change every time i click ok.

    I do not know the answer to this, but if you are willing to to do some troubleshooting:
    Which version of windows are you using?
    XP vista or 7, 64 bit or 32 bit.
    Do you have Quicktime? If so does Quicktime launch?
    Did you change anything on your computer just before this problem started?
    Please look in the Event viewer for a helpful error message.
    To open the event viewer:
    Control Panel>>Administrative Tools>>Event Viewer
    Or type Event Viewer into the search box.
    Then select Windows Logs>>Application
    Open the Event viewer immediately after iTunes crashes.
    The error message should be at or near the top.
    Double click on it to open more information and press copy.
    Paste the result into your post.
    You are looking for a message starting something like this:
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 10.2.1.1
    Application Timestamp: 4d756476
    Fault Module Name: iTunes.dll

  • Why is my itunes not installing properly? I installed it and it was fine, then it started to show Errors. iTunes exe - Entry Point not Found. And the Error 7 (Windows error 127).Itsays to reinstall iTunes. I did that and same error. new pc, same on old

    Why is my itunes not installing properly?
    I installed itunes day before yesterday,  I spent hours last night linking all my music photograph and movie files, its a new windows 8 laptop.
    I plugged in my 64GB ipad 3 rebooted it and reloaded all the information I wanted on it, took hours... finally completed this this morning. After this I restarted the laptop to configure my icloud link for the laptop (which I installed last night while I was loading files, I chose to restart later)
    on completion I turned my laptop off for a few hours, when I turned it back on I went to itunes to connect my iphone to do the same and I got this message:
    iTunes exe - Entry Point Not Found
    The procedure entry point
    AVCFPlayerAppliesMediaSelectionCriteriaAutomaticallyKey could not
    be located in dynamiclink library F:\Programmes\iTunes.dll
                                                                                               OK
    then after pressing 'OK' the following message:
    iTunes
    iTunes was not installed correctly. Please reinstall iTunes
    Error 7 (Windows error 127)
    I went back to apple website to reinstall iTunes, first reinstalled it same again, then unsinstalled it and the reinstalled it, same again.
    The same thing happened with my old lap top and I replaced it with this new one at the start of the week.
    Has anyone any idea what is going on and how to rectify this problem, I am now going on 3 weeks without iTunes.
    Regards,
    Damian36

    I started up and plugged in my iPad  and then the following message came up:
           iTunes
    ❗️This iPad cannot be used because the required software is not
        Installed. Run the iTunes installer to remove iTunes, then install
        the 64-bit version of iTunes.
                                                                                             OK
    I then proceeded to the "iTunes64Setup" expanded folder to load "AppleMobileDeviceSupport64"
    Started the install and then received this message:
          Apple Mobile Device Support
    ❗️Service 'AppleMobile Device' (Apple Mobile Device)
        failed to start. Verify that you have sufficient
        Privileges to start system services.
       Abort.               Retry.                Ignore
    I tried all tree options, last being ignore.
    I continued to download the other 2 you suggested with out any drama.
    I did a system restart and then opened iTunes.
    Connected my iPad
    Then message appears:
          iTunes .exe - System Error
    ❌ The program can't start because CoreAdioToolbox.dll is missing from
          Your computer. Try reinstalling the program to fix the problem.
                                                                                           OK
    Press OK and then the next message:
           iTunes
    ❌ iTunes was not installed correctly. Please reinstall iTunes.
          Error 7 (Windows error 126)
                                                                                           OK
    Any suggestions?

  • What to do if Windows displays an "iTunes.exe - Corrupt File" message

    Greetings fellow Podders, Resident Furball here...
    It is about time that I produced a single post for all the chkdsk issues that we've been discussing since November 2004. The Apple KB article seems to cover the major points succinctly, but we need to address the more serious variations and flavours of the problem.
    <hr>
    What to do if Windows displays an "iTunes.exe - Corrupt File" message
    Many users are coming across this seemingly distressing error message in Windows when connecting their iPods. As described in Apple KB Article 300554, the message reads:
    iTunes: iTunes.exe - Corrupt File
    The file or directory \iPod_Control\iTunes\????????? is corrupt and unreadable. Please run the Chkdsk utility.
    and the ????????? can be anything (eg. sysinfo, Temp1, DeviceInfo etc.).
    <hr>
    Don't panic!
    If you do see this, don't worry, and don't panic. Contrary to what the error message reads, this issue actually has very little to do with iTunes. The iPod_Control is the key to this - because this folder doesn't even exist in iTunes... it's on the iPod!
    ...so! Installing and uninstalling iTunes really won't do you much good at all... it's the iPod that needs attention.
    <hr>
    What's causing this error?
    To be honest, we don't know. We saw a massive number of reports of this issue back in November 2004, because iPod Updater 2004-11-15 contained a firmware bug that corrupted iPod system files when the Pod entered Deep Sleep.
    But this firmware bug was corrected in iPod Updater 2005-06-26.
    Of late, we have seen a resurgence in chkdsk errors on Discussions. Some of these are caused by the old buggy firmware that people still have. Some of the errors are more serious and are hardware and operating system-related. But we have still to pin down the exact cause of this error.
    <hr>
    Okay, so what do I do if I see this error?
    In short, as Apple have recommended in their KB article:
    Restore your iPod, using the latest iPod Updater.
    Follow the instructions carefully. Ensure that you download the iPod Updater. Ensure that you install it, and then ensure that you run it with the iPod connected and follow the prompts to the letter.
    The broad majority of the errors are painlessly fixed this way. Of course, it does mean that your iPod will be wiped, so make sure that you have your music/data backed up, and/or present in iTunes so you can resynchronise it when you have finished Restoring.
    <hr>
    Okay, I've Restored, but the error is still coming up
    Are you sure you've Restored? Quite a number of folks are assuming that just downloading the iPod Updater is enough. It's not. And neither is downloading iPod Updater, and installing it on your computer. It needs to be implemented on the iPod, according to the iPod Updater instructions.
    Okay, so if you have Restored your iPod, and you are still getting this error, then you have a variety of options available.
    Chkdsk errors that are not fixed with a Restore are most likely down to two things:
    1) A physical issue on the iPod itself
    or
    2) An issue on the computer's operating system
    Here's where it gets woolly. There are a variety of things you could try...
    Format the iPod in Windows
    This would usually have the same effect as a Restore, but a deep-level format in Windows is something that Apple have recommended in the past, as a last resort to completely wipe the iPod before performing a Restore with iPod Updater. This process wipes the iPod.
    To do this:
    1) Enable Disk Mode on the iPod. You can do this either in iTunes (which is best), or manually on the iPod itself.
    2) Open My Computer and locate your iPod
    3) Right-click the iPod and select Format
    4) Leave the parameters set at their defaults, and ensure Quick Format is unchecked
    5) Hit Format
    6) Then Restore your iPod as normal.
    Run the Chkdsk utility
    You could run the chkdsk utility on your iPod. But Restoring your iPod has the same effect as running chkdsk. Chkdsk does not wipe your iPod.
    1) Enable Disk Mode as above
    2) Determine the drive letter of your iPod from My Computer
    3) Go to Start, Run
    4) Type cmd. Hit Enter to take you to the Command Prompt.
    5) Type chkdsk /f X:, where X is the drive letter of your iPod. Hit Enter, and any corrupt files are found and corrected.
    Run Windows ScanDisk
    ScanDisk is the Windows version of Chkdsk. It does not wipe your iPod.
    1) Enable Disk Mode
    2) Right-click the iPod in My Computer, select Properties
    3) Select Tools
    4) Select the option to scan the disk for errors
    Try changing the Drive Letter of the iPod
    Sometimes Windows confuses the drive letters, and this can cause the iPod to be adversely affected. Try the instructions detailed in Apple KB Article 93499 to change the drive letter of the iPod. This does not wipe your iPod.
    Try changing Hardware Policies for the iPod
    The Hardware Policies in Windows have been known to affect the way in which the iPod connects, synchronises, and disconnects. This does not wipe your iPod.
    1) Enable Disk Mode so the iPod appears in My Computer
    2) Right-click the iPod in My Computer
    3) Select Properties
    4) Select Hardware Policies
    5) Select Optimize for Performance (instead of Optimize for Removal)
    6) Restart your computer.
    Contact Apple for a replacement iPod
    Some chkdsk issues have been caused by faulty hardware. As a last resort, contact Apple Support by phone to report your issue, and/or request an iPod Service.
    If you explain that you have followed all these steps, you should have a strong case for obtaining a replacement iPod.
    <hr>
    Thanks!
    Thank you to everyone for their continued support, kindness and excellent troubleshooting skills here on Discussions. There are countless people that I am deeply grateful to for their assistance in handling this issue. Rest assured folks, you have made me the Discussions Furball that I am today.
    Happy Podding folks!
    Kind regards,
    Gopha.
    <hr>
    References
    1) The Original Corrupt iPod File thread from 2004. (Credit: AbbyM)
    2) Our Summary and Index threads to consolidate the chkdsk issue at the height of its reign of terror.
    3) Chkdsk is fixed by iPod Updater 2005-06-26.
    4) Different flavours of chkdsk.
    5) Happy Birthday chkdsk!.
    6) Apple Level 2 Technical Support officially close the chkdsk casefile. (Credit: Apple Level 2)
    7) Chkdsk can be fixed by changing the drive letter of the iPod. (Credit: daisysnroses, jchiu8)
    8) Chkdsk can be fixed by changing the hardware policy. (Credit: Bruce Finn)
    9) Chkdsk caused by faulty hardware. (Credit: Kiwi_Bloke)

    iPod Updater 2006-03-23 has been released
    iPod Updater 2006-03-23 includes iPod Software 1.1.1 for the new iPod and new iPod Software 1.1.1 for iPod nano.
    iPod Updater 2006-03-23 contains the same software versions as iPod Updater 2006-01-10 for all other iPod models.
    What's new in iPod Updater 2006-03-23:
    - Volume limit
    - Bug fixes
    I have been trying to ascertain from Apple Support Level 2 as to whether the latest iPod firmware improves or provides better resolution for the chkdsk issue. If anyone has been using iPod Updater 2006-03-23 to resolve their chkdsk woes, feel free to post in here just to say how things worked out for you...
    Kind regards,
    Gopha.

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