Appcrash on Itunes
Every time i open my itunes, after a few minutes this message comes up:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.1.2.17
Application Timestamp: 4d3f51b8
Fault Module Name: StackHash_bf0f
Fault Module Version: 6.1.7600.16695
Fault Module Timestamp: 4cc7ab86
Exception Code: c0000374
Exception Offset: 000cea27
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional Information 1: bf0f
Additional Information 2: bf0f7e9fa418f67cf18d9d24766ee76f
Additional Information 3: a824
Additional Information 4: a8248d7194cf7c059cfea15b10fd2320
i have tried reinstalling itunes several times and nothing has worked. help?
I can't tell how far you have got with troubleshooting as none of the steps require you to paste anything into your address bar.
Step one is to find out if the problem is confined to one account. If you are doing user specific troubleshooting, you will have confirmed that iTunes works normally in another account? There is not point in doing user specific troubleshooting if the problem is system wide.
The users specific trouble shooting is not in a 1,2,3... format until you get to Content files with issues. Have you completed the preceding steps?
Step 6 is: Navigate to the folder where your music is located.
Is that the stage you are at, there is nothing about pasting things into your address bar there.
Similar Messages
-
Dear Friends,
When i usb-connect my iphone to computer, i-tunes opens and says "ITUNES HAS STOPPED WORKING" and it shuts down.
If any body faced this problem, Please advice me how to connect to itunes, i cannot upload or download anything from iphone. iam stuck with this.
this started happening after I-tunes got updated.
I HAD UN-INSTALLED AND RE-INSTALLED ITUNES,QUICKTIME COUPLE OF TIMES, STILL SAME ERROR.
please see below the details of this errors
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 8.0.2.20
Application Timestamp: 4925c4fe
Fault Module Name: QuickTime.qts
Fault Module Version: 7.60.92.0
Fault Module Timestamp: 49628b19
Exception Code: c0000005
Exception Offset: 00a02227
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 720c
Additional Information 2: 87abfdde4e44868a2d32f6948e899598
Additional Information 3: f90e
Additional Information 4: 9e28fae53134737dc3d52f78b3058022
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
same error on windows-xp and vista.
it used to work fine before the itunes updates.
Thankyou.
ShankarI had this same problem, and to solve it I had to remove iTunes and revert back to older version. Also, when you do this, you have to remove the iTunes Library.ilt file or else you will get an error message saying it was created with a newer version of iTunes. So what I'm trying to say is don't install the iTunes 8.1 update just yet.
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Have been using itunes fine, but download itunes update 9/2012 cause tv material in itunes section to not work and view material, solution? Saw APPCRASH on problem section Also, my daughter's ipod nano ( second version with elongated screen) is not recognized by itunes? solution? Thank-you
Have been using itunes fine, but download itunes update 9/2012 cause tv material in itunes section to not work and view material, solution?
Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
My itunes match keep saying APPCRASH!.
Hello there, Aleto00.
The following Knowledge Base article offers up some great recommendations for troubleshooting iTunes unexpectedly quitting:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Appcrash opening iTunes Extras
Every time I try to open any of my iTunes Extras content iTunes gives me a window with "iTunes has stopped working" with the following:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.0.4.4
Application Timestamp: 51a8f09f
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18015
Fault Module Timestamp: 50b83c8a
Exception Code: c06d007e
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I'm running Windows Windows 7 Enterprise SP1 x64. The thing that gets me that I can see the files on my hard drive for the Extras, open the index.html with no problem and go to the videos Folder and run each of the videos in Quick time with no problem. So what gives?For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
I installed iTunes 9.0.2 on my Windows 7 64 bit home premium desktop. When iTunes starts the first thing it wants to do update the library. This process gets about three quarters the way through, then iTunes crashes.
This is consistently repeatable. Here are the details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 9.0.2.25
Application Timestamp: 4ae90227
Fault Module Name: QuickTimeH264.qtx
Fault Module Version: 7.64.17.73
Fault Module Timestamp: 4aa21f41
Exception Code: c0000005
Exception Offset: 000587a4
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Help! iTunes is now unusable!Since the error message mentions a Quicktime component, it is probably worth removing Quicktime and reinstalling the stand alone version.
Download the version of Quicktime that does NOT include iTunes and save it on your PC:
http://www.apple.com/quicktime/download/win.html
Remove Quicktime components using the method for removing Quicktime in this article:
http://support.apple.com/kb/HT1923
Install the stand alone Quicktime
But when you get a failure updating the library, I think about content files causing problems.
As a simple test you could try creating a test library to see if iTunes will open if the library is empty.
Hold down the shift key and start iTunes. Keep holding the shift key until you are asked to choose/create a library. Select create and create a library somewhere away from your music eg in Documents.
This is just a test to see if iTunes will open. If it does, you can try adding your music a bit at a time. I wonder if you have movies or videos since QuickTimeH264 is mentioned in the error message? If iTunes crashes as you add more stuff, you should get an idea about what is causing the problem.
Before you try adding stuff, go to Edit>>Preferences>>advanced tab, and uncheck "copy to iTunes Music folder when adding to lirbary", you don't want you music files duplicated. Don't forget to put it back if you go back to your old library. -
These are the complete error messages:
Problem signature:
Problem EventName: APPCRASH
ApplicationName: iTunes.exe
ApplicationVersion: 10.4.1.10
ApplicationTimestamp: 4e4e1904
Fault ModuleName: CoreFoundation.dll
Fault ModuleVersion: 1.630.14.0
Fault ModuleTimestamp: 4e0373f7
ExceptionCode: c0000005
ExceptionOffset: 0004bd33
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 1031
AdditionalInformation 1: 9c79
AdditionalInformation 2: 18d391556384f03f39cb1810be4919d6
AdditionalInformation 3: cbd8
AdditionalInformation 4: 7823eb2f440e23b0eb8dcc58dcf1c44e
Problem signature:
Problem EventName: APPCRASH
ApplicationName: iTunes.exe
ApplicationVersion: 10.4.1.10
ApplicationTimestamp: 4e4e1904
Fault ModuleName: QuickTime.qts
Fault ModuleVersion: 7.70.80.34
Fault ModuleTimestamp: 4e13ba08
ExceptionCode: c0000005
ExceptionOffset: 0001ae14
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 1031
AdditionalInformation 1: 8324
AdditionalInformation 2: dc7fa06ea83880eb98313b68ffe58b5a
AdditionalInformation 3: 235d
AdditionalInformation 4: f1bfed61b6a8c0959403e4eb3bf602a0
By the way: QuickTime works.
Any suggestions? Thank you for the trouble taken!Taking inspiration from a post by b noir on a somewhat similar problem I de-installed the complete pacakge of apple application on my computer (iTunes, QucikTime and the Apple Support), then re-installed iTunes. Now it works (but it is a mystery why it stopped to do so in the first place. Anyway…).
-
Appcrash itunes when opening pictures (need help)
every time i open my ipod -pictures itunes crashes..
any ideas?
tried reinstalling, resetting, deauthorized and re authorizing itunes. the problem only affects pictures. i have a ipod touch bought it yesterday,
problem details below (in norwegian)
Navn på problemhendelse: APPCRASH
Programnavn: iTunes.exe
Programversjon: 8.0.2.20
Tidsstempel for program: 4925c4fe
Navn på feilmodul: StackHash_8961
Feilmodulversjon: 6.0.6001.18000
Tidsstempel for feilmodul: 4791a7a6
Unntakskode: c0000374
Unntaksforskyvning: 000b015d
OS-versjon: 6.0.6001.2.1.0.768.3
ID for nasjonal innstilling: 1044
Tilleggsinformasjon 1: 8961
Tilleggsinformasjon 2: ffdb47c1571e3fbf3e315b67e51bd997
Tilleggsinformasjon 3: a1d5
Tilleggsinformasjon 4: 5808f1d2c2746f9c8c60cb640bcfe92cI don't know the answer, but here are some discussions with solutions about the DEP
http://discussions.apple.com/thread.jspa?messageID=8740481�
http://discussions.apple.com/thread.jspa?messageID=8808580�
Hope this helps -
Itunes 10.6.1.1 Crashes on Startus
Recently whenever I attempt to open iTunes it instantly crashes. I am running Windows 7 64bit. I get a brief error message saying windows had detected a problem with the program then it force closes iTunes. This problem has been going on for approx. 2 weeks now. I have tried several re-installs of iTunes and I have this same problem. I tried the fix mentioned in another thread of removing quicktime files from syswow64 but that did not have any affect. I looked of the .wer from (app crash data for windows) the detailed crash data is as follows:
Version=1
EventType=APPCRASH
EventTime=129797915843391751
ReportType=2
Consent=1
UploadTime=129797915875273575
ReportIdentifier=8813df87-8e77-11e1-81f0-386077407f9c
IntegratorReportIdentifier=8813df86-8e77-11e1-81f0-386077407f9c
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=10.6.1.7
Sig[2].Name=Application Timestamp
Sig[2].Value=4f71aced
Sig[3].Name=Fault Module Name
Sig[3].Value=objc.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=1.435.16.11
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ee7d01f
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000065f9
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\iTunes\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\iTunes\iTunes.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b641 44ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
LoadedModule[7]=C:\Windows\syswow64\USER32.dll
LoadedModule[8]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\syswow64\LPK.dll
LoadedModule[14]=C:\Windows\syswow64\USP10.dll
LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[17]=C:\Windows\system32\IMM32.DLL
LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[19]=C:\Program Files (x86)\iTunes\iTunes.dll
LoadedModule[20]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\AVFoundationCF.dll
LoadedModule[21]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\MediaToolbox.dll
LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[23]=C:\Windows\syswow64\NSI.dll
LoadedModule[24]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QuartzCore.dll
LoadedModule[25]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[27]=C:\Windows\system32\VERSION.dll
LoadedModule[28]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll
LoadedModule[29]=C:\Windows\system32\WSOCK32.dll
LoadedModule[30]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCP80.dll
LoadedModule[32]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libdispatch.dll
LoadedModule[33]=C:\Windows\system32\WINMM.dll
LoadedModule[34]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuin.dll
LoadedModule[35]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuuc.dll
LoadedModule[36]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt46.dll
LoadedModule[37]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll
LoadedModule[38]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll
LoadedModule[39]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
LoadedModule[40]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreVideo.dll
LoadedModule[41]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
LoadedModule[42]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll
LoadedModule[43]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[44]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[45]=C:\Windows\system32\iphlpapi.dll
LoadedModule[46]=C:\Windows\system32\WINNSI.DLL
LoadedModule[47]=C:\Windows\syswow64\WININET.dll
LoadedModule[48]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[49]=C:\Windows\syswow64\iertutil.dll
LoadedModule[50]=C:\Windows\syswow64\urlmon.dll
LoadedModule[51]=C:\Windows\syswow64\ole32.dll
LoadedModule[52]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[53]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\SQLite3.dll
LoadedModule[54]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll
LoadedModule[55]=C:\Windows\system32\DSOUND.dll
LoadedModule[56]=C:\Windows\system32\POWRPROF.dll
LoadedModule[57]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[58]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[59]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[60]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\VideoToolbox.dll
LoadedModule[61]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreMedia.dll
LoadedModule[62]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1d f_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll
LoadedModule[63]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[64]=C:\Program Files (x86)\iTunes\GNSDK_DSP.DLL
LoadedModule[65]=C:\Program Files (x86)\iTunes\GNSDK_SDKMANAGER.DLL
LoadedModule[66]=C:\Program Files (x86)\iTunes\GNSDK_MUSICID.DLL
LoadedModule[67]=C:\Program Files (x86)\iTunes\GNSDK_SUBMIT.DLL
LoadedModule[68]=C:\Windows\system32\MSIMG32.dll
LoadedModule[69]=C:\Windows\system32\ODBC32.dll
LoadedModule[70]=C:\Windows\system32\OLEACC.dll
LoadedModule[71]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[72]=C:\Windows\system32\RICHED20.dll
LoadedModule[73]=C:\Windows\system32\USERENV.dll
LoadedModule[74]=C:\Windows\system32\profapi.dll
LoadedModule[75]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll
LoadedModule[76]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
LoadedModule[77]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKitQuartzCoreAdditions.dll
LoadedModule[78]=C:\Windows\system32\d3d9.dll
LoadedModule[79]=C:\Windows\system32\d3d8thk.dll
LoadedModule[80]=C:\Windows\system32\dwmapi.dll
LoadedModule[81]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[82]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ApplePushService.dll
LoadedModule[83]=C:\Windows\system32\odbcint.dll
LoadedModule[84]=C:\Windows\system32\dnssd.dll
LoadedModule[85]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[86]=C:\Windows\system32\rsaenh.dll
LoadedModule[87]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll
LoadedModule[88]=C:\Windows\system32\uxtheme.dll
LoadedModule[89]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[90]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[91]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunesRegistry.DLL
LoadedModule[92]=C:\Program Files (x86)\iTunes\iTunes.Resources\en.lproj\iTunesLocalized.DLL
LoadedModule[93]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunes.DLL
LoadedModule[94]=C:\Windows\system32\WINSTA.dll
LoadedModule[95]=C:\Windows\system32\Dxva2.dll
LoadedModule[96]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[97]=C:\Windows\system32\PROPSYS.dll
LoadedModule[98]=C:\Windows\system32\wdmaud.drv
LoadedModule[99]=C:\Windows\system32\ksuser.dll
LoadedModule[100]=C:\Windows\system32\AVRT.dll
LoadedModule[101]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[102]=C:\Windows\system32\msacm32.drv
LoadedModule[103]=C:\Windows\system32\MSACM32.dll
LoadedModule[104]=C:\Windows\system32\midimap.dll
LoadedModule[105]=C:\Windows\system32\Secur32.dll
LoadedModule[106]=C:\Windows\system32\dnsapi.DLL
LoadedModule[107]=C:\Windows\system32\RASAPI32.dll
LoadedModule[108]=C:\Windows\system32\rasman.dll
LoadedModule[109]=C:\Windows\system32\rtutils.dll
LoadedModule[110]=C:\Windows\system32\sensapi.dll
LoadedModule[111]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[112]=C:\Windows\system32\mswsock.dll
LoadedModule[113]=C:\Windows\System32\wshtcpip.dll
LoadedModule[114]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[115]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll
LoadedModule[116]=C:\Windows\system32\SXS.DLL
LoadedModule[117]=C:\Windows\system32\Wtsapi32.dll
LoadedModule[118]=C:\Windows\system32\WMVCORE.dll
LoadedModule[119]=C:\Windows\system32\WMASF.DLL
LoadedModule[120]=C:\Windows\system32\apphelp.dll
LoadedModule[121]=C:\Windows\system32\Cryptdll.dll
LoadedModule[122]=C:\Windows\system32\nvd3dum.dll
LoadedModule[123]=C:\Windows\System32\netprofm.dll
LoadedModule[124]=C:\Windows\System32\nlaapi.dll
LoadedModule[125]=C:\Windows\System32\npmproxy.dll
LoadedModule[126]=C:\Windows\system32\LINKINFO.dll
LoadedModule[127]=C:\Windows\system32\ntmarta.dll
LoadedModule[128]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[129]=C:\Windows\system32\ntshrui.dll
LoadedModule[130]=C:\Windows\system32\srvcli.dll
LoadedModule[131]=C:\Windows\system32\cscapi.dll
LoadedModule[132]=C:\Windows\system32\slc.dll
LoadedModule[133]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[134]=C:\Windows\system32\EhStorShell.dll
LoadedModule[135]=C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
LoadedModule[136]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[137]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
LoadedModule[138]=C:\Windows\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_51cd0a7abbe4e19b\ATL90.DLL
LoadedModule[139]=C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf
LoadedModule[140]=C:\PROGRA~2\MICROS~1\Office14\1033\GrooveIntlResource.dll
LoadedModule[141]=C:\Windows\system32\mscms.dll
LoadedModule[142]=C:\Windows\system32\credssp.dll
LoadedModule[143]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[144]=C:\Windows\System32\wship6.dll
LoadedModule[145]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[146]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[147]=C:\Windows\system32\rasadhlp.dll
LoadedModule[148]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[149]=C:\Windows\system32\ncrypt.dll
LoadedModule[150]=C:\Windows\system32\bcrypt.dll
LoadedModule[151]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[152]=C:\Windows\system32\GPAPI.dll
LoadedModule[153]=C:\Program Files (x86)\Norton Internet Security\Engine\18.7.1.3\coIEPlg.dll
LoadedModule[154]=C:\Program Files (x86)\Norton Internet Security\Engine\18.7.1.3\ccL100U.dll
LoadedModule[155]=C:\Windows\system32\cryptnet.dll
LoadedModule[156]=C:\Windows\system32\Cabinet.dll
LoadedModule[157]=C:\Windows\system32\DEVRTL.dll
LoadedModule[158]=C:\Windows\system32\explorerframe.dll
LoadedModule[159]=C:\Windows\system32\DUser.dll
LoadedModule[160]=C:\Windows\system32\DUI70.dll
LoadedModule[161]=C:\Windows\system32\dhcpcsvc6.DLL
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=iTunes
AppPath=C:\Program Files (x86)\iTunes\iTunes.exe
If anyone can give me any insight of what to do to fix this problem it would be greatly appriciated. I am about to buy The New iPad but don't want to untill I get this sorted out. Thanks in advance.Many thanks.
Fingers crossed, your Windows 7 will have been recording some additional information about those.
First, open your Action Center and expand "Maintenance". Click "View reliability history":
Once the reliability report has been generated, look for Critical events for iTunesgenerated at the time of the "iTunes has stopped working" messages. Doubleclick the name iTunes in the critical events. (Don't click View solution.)
For example, here's a screenshot of my system showing what to click. (I don't have any iTunes critical events at the moment, so I'm using an Oblivion event to illustrate what we need to do.)
You should see something that looks like the following screenshot (only for iTunes, not Oblivion):
Copy and paste the contents of the problem report into a reply here. For example:
Description
Faulting Application Path: C:\Program Files (x86)\Bethesda Softworks\Oblivion\Oblivion.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Oblivion.exe
Application Version: 1.2.0.416
Application Timestamp: 462392c7
Fault Module Name: Oblivion.exe
Fault Module Version: 1.2.0.416
Fault Module Timestamp: 462392c7
Exception Code: c0000005
Exception Offset: 000c9a80
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 27c8
Additional Information 2: 27c8ce5af7a07bedf550bd9c573901b3
Additional Information 3: e56e
Additional Information 4: e56e9cfaf3cd1084b6b4c016d12ce64c
Extra information about the problem
Bucket ID: 414526327 -
Itunes Has Stopped Working, Program closes
I have recently just updated my Itunes and it has stopped working. This happened in a previous updated version, but after a reinstall i was able to get it to work. This time it did not work, and I can't seem to find a way to get the program to work now.
The error looks like this...
I open itunes from shortcut on desktop or exe file from program file
I see itunes is opened up, i can see my playlists/songs everything
Before i get a chance to do anything windows pops up with a window and says
"Itunes has stopped working...windows is checking for a solution to the problem...A problem caused the program to stop working correctly. windows will close the program and notify you if a solution is available.
I can only click on the "close program" button.
I have tried a reinstall twice now, and am lost for ideas on how to fix this. I'm not amazing at troubleshooting problems, so I've posted the error that shows up in my event log. Any help would be appreciated so i can continue to use the itunes store, and update my iphone.
Dell Vostro 1510
Windows Vista Home Basic 32-bit
Service Pack 2
Version=1
EventType=APPCRASH
EventTime=129022629143916684
ReportType=2
Consent=1
UploadTime=129022629169746684
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=9.0.2.25
Sig[2].Name=Application Timestamp
Sig[2].Value=4ae90227
Sig[3].Name=Fault Module Name
Sig[3].Value=QuickTimeH264.qtx
Sig[4].Name=Fault Module Version
Sig[4].Value=7.64.17.73
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4aa21f41
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000587a4
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.0.6002.2.2.0.768.2
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=fd00
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=ea6f5fe8924aaa756324d57f87834160
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=fd00
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=ea6f5fe8924aaa756324d57f87834160
UI[2]=C:\Program Files\iTunes\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=iTunes
AppPath=C:\Program Files\iTunes\iTunes.exeGood job posting the event log entry, Charlie.
Sig[3].Name=Fault Module Name
Sig[3].Value=QuickTimeH264.qtx
Okay, taken at face value this is suggesting there's a problem with your QuickTime (which makes sense in context, because iTunes requires a properly functioning QuickTime in order to run).
So, let's first try swapping out your existing QuickTime.
Head into your "Uninstall a program" control panel. Uninstall QuickTime.
Next, we'll clear away any leftover QuickTime program files or folders.
Restart your computer.
After the computer restarts, open Local Disk (C:) located in Computer or whichever hard disk your programs are installed on.
Open the Program Files folder.
Right-click the QuickTime folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on. Open the Windows folder. Open the System32 folder.
Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
Right-click the Recycle Bin and choose Empty Recycle Bin.
Restart the PC and download and save a copy of the QuickTime standalone installer to your hard drive (get the one that doesn't mention iTunes):
http://www.apple.com/quicktime/download/
Install QuickTime by doubleclicking the QuickTimeInstaller.exe file.
Restart again, and try launching iTunes again. Does it launch without the error this time? -
Itunes 11.3.8 keeps crashing on launch. Help please.
Every time I open itunes it crashes I get the "itunes has stopped working" message. I've tried EVERYTHING. unistalling, re-installing nothing seems to work.
I also get this information ...
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.1.3.8
Application Timestamp: 5274a87d
Fault Module Name: QuickTime.qts
Fault Module Version: 7.74.80.86
Fault Module Timestamp: 5180f322
Exception Code: c0000005
Exception Offset: 0005db79
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I'm using windows xp sp2 if that helps. Please help this is so fustrating.same problem. But I can open itunes, I can activate my computer, my account....but everytime I try to connect to the store itunes will shut down...
Windows 7 64bit...Somebody a good idea???
Problemereignisname: APPCRASH
Anwendungsname: iTunes.exe
Anwendungsversion: 11.1.3.8
Anwendungszeitstempel: 5274a87d
Fehlermodulname: KERNELBASE.dll
Fehlermodulversion: 6.1.7601.18229
Fehlermodulzeitstempel: 51fb1116
Ausnahmecode: c06d007e
Ausnahmeoffset: 0000c41f
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789 -
ITunes crashes on startup Windows 7
My iTunes will start up for about 5 seconds and then crash
I have uninstalled iTunes and then reinstalled it to no avail.
Here are the crash details:
Version=1
EventType=APPCRASH
EventTime=129690985555266307
ReportType=2
Consent=1
UploadTime=129690985559666558
ReportIdentifier=e230c454-2d36-11e1-bfcb-6cf049703156
IntegratorReportIdentifier=e230c453-2d36-11e1-bfcb-6cf049703156
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=10.5.2.11
Sig[2].Name=Application Timestamp
Sig[2].Value=4ee0844d
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.17651
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4e211319
Sig[6].Name=Exception Code
Sig[6].Value=80000003
Sig[7].Name=Exception Offset
Sig[7].Value=0001280c
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\iTunes\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\iTunes\iTunes.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b641 44ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
LoadedModule[7]=C:\Windows\syswow64\USER32.dll
LoadedModule[8]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\syswow64\LPK.dll
LoadedModule[14]=C:\Windows\syswow64\USP10.dll
LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[17]=C:\Windows\system32\apphelp.dll
LoadedModule[18]=C:\Windows\AppPatch\AcLayers.DLL
LoadedModule[19]=C:\Windows\syswow64\ole32.dll
LoadedModule[20]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[21]=C:\Windows\system32\USERENV.dll
LoadedModule[22]=C:\Windows\system32\profapi.dll
LoadedModule[23]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[24]=C:\Windows\system32\MPR.dll
LoadedModule[25]=C:\Windows\system32\IMM32.DLL
LoadedModule[26]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[27]=C:\Program Files (x86)\iTunes\iTunes.dll
LoadedModule[28]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\AVFoundationCF.dll
LoadedModule[29]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\MediaToolbox.dll
LoadedModule[30]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[31]=C:\Windows\syswow64\NSI.dll
LoadedModule[32]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QuartzCore.dll
LoadedModule[33]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
LoadedModule[34]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[35]=C:\Windows\system32\VERSION.dll
LoadedModule[36]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll
LoadedModule[37]=C:\Windows\system32\WSOCK32.dll
LoadedModule[38]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
LoadedModule[39]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCP80.dll
LoadedModule[40]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libdispatch.dll
LoadedModule[41]=C:\Windows\system32\WINMM.dll
LoadedModule[42]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuin.dll
LoadedModule[43]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuuc.dll
LoadedModule[44]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt46.dll
LoadedModule[45]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll
LoadedModule[46]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll
LoadedModule[47]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
LoadedModule[48]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreVideo.dll
LoadedModule[49]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
LoadedModule[50]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll
LoadedModule[51]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[52]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[53]=C:\Windows\system32\iphlpapi.dll
LoadedModule[54]=C:\Windows\system32\WINNSI.DLL
LoadedModule[55]=C:\Windows\syswow64\WININET.dll
LoadedModule[56]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[57]=C:\Windows\syswow64\iertutil.dll
LoadedModule[58]=C:\Windows\syswow64\urlmon.dll
LoadedModule[59]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\SQLite3.dll
LoadedModule[60]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll
LoadedModule[61]=C:\Windows\system32\DSOUND.dll
LoadedModule[62]=C:\Windows\system32\POWRPROF.dll
LoadedModule[63]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[64]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[65]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[66]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\VideoToolbox.dll
LoadedModule[67]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreMedia.dll
LoadedModule[68]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1d f_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll
LoadedModule[69]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[70]=C:\Program Files (x86)\iTunes\GNSDK_DSP.DLL
LoadedModule[71]=C:\Program Files (x86)\iTunes\GNSDK_SDKMANAGER.DLL
LoadedModule[72]=C:\Program Files (x86)\iTunes\GNSDK_MUSICID.DLL
LoadedModule[73]=C:\Program Files (x86)\iTunes\GNSDK_SUBMIT.DLL
LoadedModule[74]=C:\Windows\system32\MSIMG32.dll
LoadedModule[75]=C:\Windows\system32\ODBC32.dll
LoadedModule[76]=C:\Windows\system32\OLEACC.dll
LoadedModule[77]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[78]=C:\Windows\system32\RICHED20.dll
LoadedModule[79]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll
LoadedModule[80]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
LoadedModule[81]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKitQuartzCoreAdditions.dll
LoadedModule[82]=C:\Windows\system32\d3d9.dll
LoadedModule[83]=C:\Windows\system32\d3d8thk.dll
LoadedModule[84]=C:\Windows\system32\dwmapi.dll
LoadedModule[85]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[86]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ApplePushService.dll
LoadedModule[87]=C:\Windows\system32\odbcint.dll
LoadedModule[88]=C:\Windows\system32\dnssd.dll
LoadedModule[89]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[90]=C:\Windows\system32\rsaenh.dll
LoadedModule[91]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll
LoadedModule[92]=C:\Windows\system32\secur32.dll
LoadedModule[93]=C:\Windows\system32\uxtheme.dll
LoadedModule[94]=C:\Program Files (x86)\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[95]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[96]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[97]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunesRegistry.DLL
LoadedModule[98]=C:\Program Files (x86)\iTunes\iTunes.Resources\en.lproj\iTunesLocalized.DLL
LoadedModule[99]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunes.DLL
LoadedModule[100]=C:\Windows\system32\WINSTA.dll
LoadedModule[101]=C:\Windows\system32\Dxva2.dll
LoadedModule[102]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[103]=C:\Windows\system32\PROPSYS.dll
LoadedModule[104]=C:\Windows\system32\wdmaud.drv
LoadedModule[105]=C:\Windows\system32\ksuser.dll
LoadedModule[106]=C:\Windows\system32\AVRT.dll
LoadedModule[107]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[108]=C:\Windows\system32\msacm32.drv
LoadedModule[109]=C:\Windows\system32\MSACM32.dll
LoadedModule[110]=C:\Windows\system32\midimap.dll
LoadedModule[111]=C:\Windows\system32\dnsapi.DLL
LoadedModule[112]=C:\Windows\system32\RASAPI32.dll
LoadedModule[113]=C:\Windows\system32\rasman.dll
LoadedModule[114]=C:\Windows\system32\rtutils.dll
LoadedModule[115]=C:\Windows\system32\sensapi.dll
LoadedModule[116]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[117]=C:\Windows\system32\mswsock.dll
LoadedModule[118]=C:\Windows\System32\wshtcpip.dll
LoadedModule[119]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[120]=C:\Windows\System32\netprofm.dll
LoadedModule[121]=C:\Windows\System32\nlaapi.dll
LoadedModule[122]=C:\Windows\System32\npmproxy.dll
LoadedModule[123]=C:\Program Files (x86)\QuickTime\QTSystem\QuickTime.qts
LoadedModule[124]=C:\Program Files (x86)\QuickTime\QTSystem\QTCF.dll
LoadedModule[125]=C:\Program Files (x86)\PokerOffice\bin\pshimp.Dll
LoadedModule[126]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll
LoadedModule[127]=C:\Windows\system32\SXS.DLL
LoadedModule[128]=C:\Windows\system32\Wtsapi32.dll
LoadedModule[129]=C:\Windows\system32\WMVCORE.dll
LoadedModule[130]=C:\Windows\system32\WMASF.DLL
LoadedModule[131]=C:\Program Files (x86)\QuickTime\QTSystem\QuickTimeAudioSupport.qtx
LoadedModule[132]=C:\Windows\system32\Cryptdll.dll
LoadedModule[133]=C:\Windows\system32\aticfx32.dll
LoadedModule[134]=C:\Windows\system32\atiu9pag.dll
LoadedModule[135]=C:\Windows\system32\atiumdag.dll
LoadedModule[136]=C:\Windows\system32\atiumdva.dll
LoadedModule[137]=C:\Windows\system32\LINKINFO.dll
LoadedModule[138]=C:\Windows\system32\ntmarta.dll
LoadedModule[139]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[140]=C:\Windows\system32\ntshrui.dll
LoadedModule[141]=C:\Windows\system32\srvcli.dll
LoadedModule[142]=C:\Windows\system32\cscapi.dll
LoadedModule[143]=C:\Windows\system32\slc.dll
LoadedModule[144]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[145]=C:\Windows\system32\EhStorShell.dll
LoadedModule[146]=C:\Windows\system32\rasadhlp.dll
LoadedModule[147]=C:\Windows\System32\wship6.dll
LoadedModule[148]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[149]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[150]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[151]=C:\Windows\system32\credssp.dll
LoadedModule[152]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[153]=C:\Windows\system32\ncrypt.dll
LoadedModule[154]=C:\Windows\system32\bcrypt.dll
LoadedModule[155]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[156]=C:\Windows\system32\GPAPI.dll
LoadedModule[157]=C:\Windows\system32\cryptnet.dll
LoadedModule[158]=C:\Windows\system32\Cabinet.dll
LoadedModule[159]=C:\Windows\system32\DEVRTL.dll
LoadedModule[160]=C:\Windows\system32\explorerframe.dll
LoadedModule[161]=C:\Windows\system32\DUser.dll
LoadedModule[162]=C:\Windows\system32\DUI70.dll
LoadedModule[163]=C:\Windows\system32\mscms.dll
LoadedModule[164]=C:\Windows\system32\dhcpcsvc6.DLL
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=iTunes
AppPath=C:\Program Files (x86)\iTunes\iTunes.exeCan you go to command prompt (START/ALL PROGRAMS/ACCESSORIES right mouse click "command prompt" and choose "Run as Administrator"
type in
sfc /scannow
let Windows fix any system files that need to be repaired.
Restart the computer if it did actually repair any files.
Start iTunes and see if it is ok. -
ITunes crashes after launch?
Hi everyone,
Recently, I have downloaded and successfully installed the newest version of ITunes (ITunes 10.5) on Windows 7 x64Bit.
Inversely, the program immediately crashes and fails to respond as soon as launched.
A few seconds after the launch, a new dialog box appears in a new window, with the following message "ITunes has stopped working. Windows is checking for a solution to the problem..."
Figure 1: First dialog box.
Figure 2: Second dialog box.
Followed by the second dialog box, that contains the following message "ITunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
Error report "
Version=1
EventType=APPCRASH
EventTime=129630917326889547
ReportType=2
Consent=1
UploadTime=129630917329689551
ReportIdentifier=28c6c2ea-f695-11e0-be20-0026b908062b
IntegratorReportIdentifier=28c6c2e9-f695-11e0-be20-0026b908062b
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=10.5.0.142
Sig[2].Name=Application Timestamp
Sig[2].Value=4e9243f2
Sig[3].Name=Fault Module Name
Sig[3].Value=iTunes.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.5.0.142
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4e9243d4
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0088362c
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\iTunes\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\iTunes\iTunes.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b641 44ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
LoadedModule[7]=C:\Windows\syswow64\USER32.dll
LoadedModule[8]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\syswow64\LPK.dll
LoadedModule[14]=C:\Windows\syswow64\USP10.dll
LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[17]=C:\Windows\system32\IMM32.DLL
LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[19]=C:\Program Files (x86)\Spyware Doctor\pctgmhk.dll
LoadedModule[20]=C:\Windows\syswow64\oleaut32.dll
LoadedModule[21]=C:\Windows\syswow64\ole32.dll
LoadedModule[22]=C:\Program Files (x86)\Spyware Doctor\smum32.dll
LoadedModule[23]=C:\Program Files (x86)\iTunes\iTunes.dll
LoadedModule[24]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\AVFoundationCF.dll
LoadedModule[25]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\MediaToolbox.dll
LoadedModule[26]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[27]=C:\Windows\syswow64\NSI.dll
LoadedModule[28]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QuartzCore.dll
LoadedModule[29]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
LoadedModule[30]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[31]=C:\Windows\system32\VERSION.dll
LoadedModule[32]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll
LoadedModule[33]=C:\Windows\system32\WSOCK32.dll
LoadedModule[34]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
LoadedModule[35]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCP80.dll
LoadedModule[36]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libdispatch.dll
LoadedModule[37]=C:\Windows\system32\WINMM.dll
LoadedModule[38]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuin.dll
LoadedModule[39]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuuc.dll
LoadedModule[40]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt46.dll
LoadedModule[41]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll
LoadedModule[42]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll
LoadedModule[43]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
LoadedModule[44]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreVideo.dll
LoadedModule[45]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
LoadedModule[46]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll
LoadedModule[47]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[48]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[49]=C:\Windows\system32\iphlpapi.dll
LoadedModule[50]=C:\Windows\system32\WINNSI.DLL
LoadedModule[51]=C:\Windows\syswow64\WININET.dll
LoadedModule[52]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[53]=C:\Windows\syswow64\iertutil.dll
LoadedModule[54]=C:\Windows\syswow64\urlmon.dll
LoadedModule[55]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\SQLite3.dll
LoadedModule[56]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll
LoadedModule[57]=C:\Windows\system32\DSOUND.dll
LoadedModule[58]=C:\Windows\system32\POWRPROF.dll
LoadedModule[59]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[60]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[61]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[62]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\VideoToolbox.dll
LoadedModule[63]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreMedia.dll
LoadedModule[64]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1d f_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll
LoadedModule[65]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[66]=C:\Program Files (x86)\iTunes\GNSDK_DSP.DLL
LoadedModule[67]=C:\Program Files (x86)\iTunes\GNSDK_SDKMANAGER.DLL
LoadedModule[68]=C:\Program Files (x86)\iTunes\GNSDK_MUSICID.DLL
LoadedModule[69]=C:\Program Files (x86)\iTunes\GNSDK_SUBMIT.DLL
LoadedModule[70]=C:\Windows\system32\MSIMG32.dll
LoadedModule[71]=C:\Windows\system32\ODBC32.dll
LoadedModule[72]=C:\Windows\system32\OLEACC.dll
LoadedModule[73]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[74]=C:\Windows\system32\RICHED20.dll
LoadedModule[75]=C:\Windows\system32\USERENV.dll
LoadedModule[76]=C:\Windows\system32\profapi.dll
LoadedModule[77]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll
LoadedModule[78]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
LoadedModule[79]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKitQuartzCoreAdditions.dll
LoadedModule[80]=C:\Windows\system32\d3d9.dll
LoadedModule[81]=C:\Windows\system32\d3d8thk.dll
LoadedModule[82]=C:\Windows\system32\dwmapi.dll
LoadedModule[83]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[84]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ApplePushService.dll
LoadedModule[85]=C:\Windows\system32\odbcint.dll
LoadedModule[86]=C:\Windows\system32\dnssd.dll
LoadedModule[87]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[88]=C:\Windows\system32\rsaenh.dll
LoadedModule[89]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll
LoadedModule[90]=C:\Windows\system32\secur32.dll
LoadedModule[91]=C:\Windows\system32\uxtheme.dll
LoadedModule[92]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[93]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[94]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunesRegistry.DLL
LoadedModule[95]=C:\Program Files (x86)\iTunes\iTunes.Resources\en_GB.lproj\iTunesLocalized.DLL
LoadedModule[96]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunes.DLL
LoadedModule[97]=C:\Windows\system32\WINSTA.dll
LoadedModule[98]=C:\Windows\system32\Dxva2.dll
LoadedModule[99]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[100]=C:\Windows\system32\PROPSYS.dll
LoadedModule[101]=C:\Windows\system32\wdmaud.drv
LoadedModule[102]=C:\Windows\system32\ksuser.dll
LoadedModule[103]=C:\Windows\system32\AVRT.dll
LoadedModule[104]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[105]=C:\Windows\system32\msacm32.drv
LoadedModule[106]=C:\Windows\system32\MSACM32.dll
LoadedModule[107]=C:\Windows\system32\midimap.dll
LoadedModule[108]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[109]=C:\Windows\system32\mswsock.dll
LoadedModule[110]=C:\Windows\System32\wshtcpip.dll
LoadedModule[111]=C:\Windows\system32\dnsapi.DLL
LoadedModule[112]=C:\Windows\system32\RASAPI32.dll
LoadedModule[113]=C:\Windows\system32\rasman.dll
LoadedModule[114]=C:\Windows\system32\rtutils.dll
LoadedModule[115]=C:\Windows\system32\sensapi.dll
LoadedModule[116]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[117]=C:\Windows\System32\netprofm.dll
LoadedModule[118]=C:\Windows\System32\nlaapi.dll
LoadedModule[119]=C:\Windows\System32\npmproxy.dll
LoadedModule[120]=C:\Windows\system32\msls31.dll
LoadedModule[121]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll
LoadedModule[122]=C:\Windows\system32\SXS.DLL
LoadedModule[123]=C:\Windows\system32\Wtsapi32.dll
LoadedModule[124]=C:\Windows\system32\WMVCORE.dll
LoadedModule[125]=C:\Windows\system32\WMASF.DLL
LoadedModule[126]=C:\Windows\system32\apphelp.dll
LoadedModule[127]=C:\Windows\system32\Cryptdll.dll
LoadedModule[128]=C:\Windows\system32\ntmarta.dll
LoadedModule[129]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[130]=C:\Windows\system32\LINKINFO.dll
LoadedModule[131]=C:\Windows\system32\ntshrui.dll
LoadedModule[132]=C:\Windows\system32\srvcli.dll
LoadedModule[133]=C:\Windows\system32\cscapi.dll
LoadedModule[134]=C:\Windows\system32\slc.dll
LoadedModule[135]=C:\Windows\SysWOW64\dxdiagn.dll
LoadedModule[136]=C:\Windows\SysWOW64\dxgi.dll
LoadedModule[137]=C:\Windows\SysWOW64\d3d10.dll
LoadedModule[138]=C:\Windows\SysWOW64\d3d10core.dll
LoadedModule[139]=C:\Windows\SysWOW64\d3d10_1.dll
LoadedModule[140]=C:\Windows\SysWOW64\d3d10_1core.dll
LoadedModule[141]=C:\Windows\SysWOW64\d3d11.dll
LoadedModule[142]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[143]=C:\Windows\system32\wbemcomn.dll
LoadedModule[144]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[145]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[146]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[147]=C:\Windows\system32\winbrand.dll
LoadedModule[148]=C:\Windows\system32\rasadhlp.dll
LoadedModule[149]=C:\Windows\System32\wship6.dll
LoadedModule[150]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[151]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[152]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[153]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[154]=C:\Windows\system32\EhStorShell.dll
LoadedModule[155]=C:\Windows\system32\explorerframe.dll
LoadedModule[156]=C:\Windows\system32\DUser.dll
LoadedModule[157]=C:\Windows\system32\DUI70.dll
LoadedModule[158]=C:\Windows\system32\mscms.dll
LoadedModule[159]=C:\Windows\System32\msxml6.dll
LoadedModule[160]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[161]=C:\Windows\system32\atiumdag.dll
LoadedModule[162]=C:\Windows\system32\atiumdva.dll
LoadedModule[163]=C:\Windows\system32\T2embed.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=iTunes
AppPath=C:\Program Files (x86)\iTunes\iTunes.exe"
Attempts at trying to resolve the program:
Uninstalled and Re-installed the program numerous times.
Created a new account and the same problem persist on the new user.
Additionally, all the drivers are up-to date and the system more than meets the requirements.
Any insight or help, would be greatly appreciated.
Thanks for reading.
--MalooqThanks for both of your replies.
I’m yet again presented withanother problem, when I try to re-install ITunes.
Screen shot:
Figure 1: Interrupted installation
Without installing ITunes, I cannot verify or confirm if the two of your suggested methods work.
Some help, or insight into the problem, would be greatly appreciated.
Thanks you both very much for your assistance so far. -
IPhone sync attempt crashes iTunes immediately
I'm running:
iTunes 9.0.3.15
iPhone 3GS 3.1.3
Windows 7, 64-bit
I've got all the most recent Windows updates and even recently upgraded my BIOS to see if that would help.
As soon as I connect my iPhone and iTunes begins communicating with it, iTunes hangs and then eventually crashes. I can't do anything with the iPhone while it's connected because it doesn't even show up in the devices column before iTunes crashes. This only began after the recent iTunes/iPhone update. Any advice would great.It didn't give anything helpful in the error message, but I dug around and found the crash report:
Version=1
EventType=APPCRASH
EventTime=129103892469947757
ReportType=2
Consent=1
UploadTime=129103892470387782
ReportIdentifier=9f6fe4db-1741-11df-8f8e-b6ca1a58c9ef
IntegratorReportIdentifier=9f6fe4da-1741-11df-8f8e-b6ca1a58c9ef
WOW64=1
Response.BucketId=1691269956
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=9.0.3.15
Sig[2].Name=Application Timestamp
Sig[2].Value=4b590a69
Sig[3].Name=Fault Module Name
Sig[3].Value=iTunes.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=9.0.3.15
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4b590a4b
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00329d18
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\iTunes\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
....(lots of modules loading)...
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=iTunes
AppPath=C:\Program Files (x86)\iTunes\iTunes.exe -
ITunes won't start on my Dell computer
iTunes had been working great. Everything is up to date. Suddenly it does not want to start. I am getting the following errors in the event viewer.
Faulting application name: iTunes.exe, version: 11.1.3.8, time stamp: 0x5274a87d
Faulting module name: CoreFoundation.dll, version: 1.630.18.0, time stamp: 0x516e01ae
Exception code: 0xc0000005
Fault offset: 0x0005edd0
Faulting process id: 0x223c
Faulting application start time: 0x01cf0ccb55c72a76
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
Report Id: 938b8319-78be-11e3-b56f-782bcbb7c7ad
and
Fault bucket 3953242621, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 11.1.3.8
P3: 5274a87d
P4: CoreFoundation.dll
P5: 1.630.18.0
P6: 516e01ae
P7: c0000005
P8: 0005edd0
P9:
P10:
Attached files:
C:\Users\smithdr.PRIVATE\AppData\Local\Temp\WER1CE.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\smithdr.PRIVATE\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCr ash_iTunes.exe_3888909ba3f5211cc3d11a6342708995b5e47e_24d040c1
Analysis symbol:
Rechecking for solution: 0
Report Id: 938b8319-78be-11e3-b56f-782bcbb7c7ad
The error file reads:
Version=1
EventType=APPCRASH
EventTime=130336981675916025
ReportType=2
Consent=1
UploadTime=130336981676228026
ReportIdentifier=938b831a-78be-11e3-b56f-782bcbb7c7ad
IntegratorReportIdentifier=938b8319-78be-11e3-b56f-782bcbb7c7ad
WOW64=1
Response.BucketId=3953242621
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=11.1.3.8
Sig[2].Name=Application Timestamp
Sig[2].Value=5274a87d
Sig[3].Name=Fault Module Name
Sig[3].Value=CoreFoundation.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=1.630.18.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=516e01ae
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0005edd0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\iTunes\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\iTunes\iTunes.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b641 44ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
LoadedModule[7]=C:\Windows\syswow64\USER32.dll
LoadedModule[8]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\syswow64\LPK.dll
LoadedModule[14]=C:\Windows\syswow64\USP10.dll
LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[17]=C:\Windows\system32\IMM32.DLL
LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[19]=C:\Program Files (x86)\iTunes\iTunes.dll
LoadedModule[20]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\AVFoundationCF.dll
LoadedModule[21]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\MediaToolbox.dll
LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[23]=C:\Windows\syswow64\NSI.dll
LoadedModule[24]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QuartzCore.dll
LoadedModule[25]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[27]=C:\Windows\system32\VERSION.dll
LoadedModule[28]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll
LoadedModule[29]=C:\Windows\system32\WSOCK32.dll
LoadedModule[30]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCP80.dll
LoadedModule[32]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libdispatch.dll
LoadedModule[33]=C:\Windows\system32\WINMM.dll
LoadedModule[34]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuin.dll
LoadedModule[35]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuuc.dll
LoadedModule[36]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt46.dll
LoadedModule[37]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll
LoadedModule[38]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll
LoadedModule[39]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
LoadedModule[40]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreVideo.dll
LoadedModule[41]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
LoadedModule[42]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreText.dll
LoadedModule[43]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll
LoadedModule[44]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[45]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[46]=C:\Windows\system32\iphlpapi.dll
LoadedModule[47]=C:\Windows\system32\WINNSI.DLL
LoadedModule[48]=C:\Windows\syswow64\WININET.dll
LoadedModule[49]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[50]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[51]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[52]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[53]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[54]=C:\Windows\syswow64\iertutil.dll
LoadedModule[55]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[56]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\SQLite3.dll
LoadedModule[57]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll
LoadedModule[58]=C:\Windows\system32\DSOUND.dll
LoadedModule[59]=C:\Windows\syswow64\ole32.dll
LoadedModule[60]=C:\Windows\system32\POWRPROF.dll
LoadedModule[61]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[62]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[63]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[64]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[65]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\VideoToolbox.dll
LoadedModule[66]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreMedia.dll
LoadedModule[67]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1d f_1.1.7601.18120_none_72d2e82386681b36\gdiplus.dll
LoadedModule[68]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[69]=C:\Program Files (x86)\iTunes\GNSDK_DSP.DLL
LoadedModule[70]=C:\Program Files (x86)\iTunes\GNSDK_SDKMANAGER.DLL
LoadedModule[71]=C:\Program Files (x86)\iTunes\GNSDK_MUSICID.DLL
LoadedModule[72]=C:\Program Files (x86)\iTunes\GNSDK_SUBMIT.DLL
LoadedModule[73]=C:\Windows\system32\MSIMG32.dll
LoadedModule[74]=C:\Windows\system32\ODBC32.dll
LoadedModule[75]=C:\Windows\system32\OLEACC.dll
LoadedModule[76]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[77]=C:\Windows\system32\RICHED20.dll
LoadedModule[78]=C:\Windows\system32\USERENV.dll
LoadedModule[79]=C:\Windows\system32\profapi.dll
LoadedModule[80]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll
LoadedModule[81]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
LoadedModule[82]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKitQuartzCoreAdditions.dll
LoadedModule[83]=C:\Windows\system32\d3d9.dll
LoadedModule[84]=C:\Windows\system32\d3d8thk.dll
LoadedModule[85]=C:\Windows\system32\dwmapi.dll
LoadedModule[86]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[87]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ApplePushService.dll
LoadedModule[88]=C:\Program Files (x86)\iTunes\iAdCore.dll
LoadedModule[89]=C:\Windows\system32\odbcint.dll
LoadedModule[90]=C:\Windows\system32\dnssd.dll
LoadedModule[91]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[92]=C:\Windows\system32\rsaenh.dll
LoadedModule[93]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll
LoadedModule[94]=C:\Windows\system32\uxtheme.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=-341724675/nBucketTable=1/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=iTunes
AppPath=C:\Program Files (x86)\iTunes\iTunes.exe
I have unistalled and reinstalled numerous times and it still doesn't work. Any help would be appreciated.
Thanks!Faulting module name: CoreFoundation.dll
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP,head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever
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