Appeal to Sony

Hello friends, you pretty much know me already.I have contributed to this forum to my best and will continue to do so.
I have one appeal for Sony to look into how the service centers are functioning in both India and Nepal ( Nepal in my case)
I do not know that much about India but I can definitely say that the service center in Nepal is definitely contributing towards the decline of Sony sales and the respect for Sony in this country. The service center is very much messed up. There are NOOBS that manage the service center. In fact, the software manager here does not know what Sony update service is( I have tried asking and the reply is that I was talking rubbish and such a tool never existed). They download the firmware via a site called gsmforum and charge about 10$ for one upgrade!In fact my attendant says that Sony is the worst company he has ever used and himself carries a Samsung. I had given my phone about a fortnight ago to replace the touch panel which had stopped functioning but am still unable to get the same from the company. They delay saying that the software is still downloading to check the functionality and will charge be extra money for the software. This is not good. I believe that the same case is in India where people are very much treated the same. Hence I appeal Sony to look into the matter because I believe that Sony is one of the best companies and it does not deserve the mistreatment of a service center and get a bad name.I appeal you my friends to well support this post if you want a change in the way these people work because the quality we get is not upto the mark. The amount that is charged for a software update is too high and they say that your device can get bricked and they will not be responsible. This definitely has to change.
The most profound technology is the one that vanishes quickly

I'm very sorry to hear this and I suggest that you send me a PM with all the details so I can forward this further on.
- Community Manager Sony Xperia Support Forum
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Message was edited by: Matt Blyth

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Message was edited by: Matt Blyth

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This is what you get to have been a faithful customer that spent £££ in the last 6/7 years or more - before with Macromedia and then with ADOBE !
What do you think?
I feel robbed and I am now using GIMP - which better than PSE7 and competitive to PShop Professional.
Sorry Adobe, but this case is not closed!
Wrong person to play with.
As soon as I have time a website will come out with all these stories - I will gather them all and them publish them.
I am a honest person and democratic and I do not like to be treated like this and I do not trea any of my customers like this, even if some deserve it!
Mobon

Dear Barbara
Thank you for your reply.
Either Sony or Trade Standards, plus advertising on MoneySavingExpert and
Watchdog and so on.
Just a few millions will see the way your partnership with Sony works, in
order to 'force' sell your products!
Kind Regards
Mauro
PS ... and comes Europa! It is so silly to get into trouble to save money
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