AppHangB1 Illustrator.exe error
This just happened suddenly today and I'm not sure why. I'm using CS5 and I use Illustrator every day. Any ideas on a fix would be great. It just hangs on start up and just won't launch. Tried reinstalling but that didn't work.
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: Illustrator.exe
Application Version: 15.0.0.399
Application Timestamp: 4bad3bbf
Hang Signature: bc8d
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: bc8dd72362decfac6b013e0e7def105e
Additional Hang Signature 2: 384a
Additional Hang Signature 3: 384a7c69ba5fb04e931d0a73f4657d46
Additional Hang Signature 4: bc8d
Additional Hang Signature 5: bc8dd72362decfac6b013e0e7def105e
Additional Hang Signature 6: 384a
Additional Hang Signature 7: 384a7c69ba5fb04e931d0a73f4657d46
Running a Lenovo Thinkpad T430 2342 Core i5 3210M, Windows 7 SP1 64 bit laptop with 2500 MHz i5 processor, 8GB RAM, 200+GB available HDD space, Intel HD Graphics 4000 video card, DVD rom. The last time it gave the error I uninstalled, ran the cleaner, ran Windows updates and re-installed. The error returned in about a week later.
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Hello,
I've been getting this error with a handful of documents that I migrated from an old computer. When opening one of the offending files the following error pops up.
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There is no disk in the drive. Please insert a disk into drive \Device\Harddisk9\DR9.
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CS5 - ILLUSTRATOR.EXE - Application Error
Good Afternoon,
I'm getting an error after installing illustrator (CS5) on a pc the specs are below:
Dell Optiplex 745
CPU Dual Core 1.86ghz
RAM 2GB
HDD 80
Illustrator Error Message:
Illustrator.exe Application Error:
The instruction at "0x0aa8a8dc" referenced memory at "0x000b0000". The memory could not be "read"
Click ok to terminate the program
Click on Cancel to debug the program
I've already reinstalled the program to see if that would work but no change.
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Hi,
I have been using the Adobe Creative Suite CS5 for a few years and haven't had a problem.
Recently, illustrator just would not open would get to initializing illustrator.exe and stay there. I tried uninstalling illustrator in the hopes it would fix it with a reinstall.
I got the download file and when I tried to open in to reinstall, I get this error "The file archive part of Adobe Illustrator CS5 is missing. You need all parts in the same folder in order to extract Adobe Illustrator CS5. Please download all parts." I then tried to download the whole Creative Suite and same error message occurred. I am not sure what to do or if I should just uninstall the whole creative suite and start fresh (would rather not because I don't want to lose my preferences and presets).
I am on Windows 7 64bit.
If anyone could help that would be greatly appreciated.
Thanks,
DaveUninstalls do not affect user-defined prefs and other custom files, but of course it may be a good idea to back everything up. A reinstall may be the only way to fix this. The error occurs because something else has introduced a flaky entry in the installer database and it goes looking for some file from a source that no longer is available. run the cleaner tool and reinstall everything after you have secured your prefs.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 -
Stops responding, etc
details
Problem signature:
Problem Event Name: APPCRASH
Application Name: Illustrator.exe
Application Version: 15.1.0.39
Application Timestamp: 4d76c9e3
Fault Module Name: CoolType.dll
Fault Module Version: 5.7.83.9418
Fault Module Timestamp: 4c296b69
Exception Code: c0000005
Exception Offset: 00021ae1
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 8e1b
Additional Information 2: 8e1b636bd3438ac15d03ef1549553b25
Additional Information 3: 1b31
Additional Information 4: 1b316dab8b65bf468124c367b4a50e14But I am assuming that when I make the installer, the 32-bit Run Time Engine is appened with the installer, as show below
Since from the picture you can see its including the support installers from '\Program Files (x86)\'
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Illustrator.exe - Entry Point Not Found
I have just upgraded to Creative Cloud, previously we had Adobe CS6 Design Premium. Before upgrading I de-installed Adobe CS6 Design Premium from my Windows 8 Professional 64-bit PC, I then ran the Adobe Removal tool went for a reboot.
After the reboot I went with the new install of Creative Cloud Apps using the latest Adobe Application Manager everything downloaded and installed fine however Illustrator in 32 bit version doesnt work, every time I click on the shortcut I get this error saying 'Illustrator.exe - Entry Point Not Found.
I completely removed Illustrator again and tried a second attempt at installing and keep getting the same error, also Adobe Illustrator CS6 Update (Version 16.2.0) will not install and neither will the Touch App Plugin Update.
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Thanks,
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Hi. We purchased CS6 Design Standard with 4 licenses. 3 of the installations are running without any problems. The 4th crashes a few times/day. It is always Illustrator.exe, specifically MSCVR100.dll that causes the problem. It's running on a Windows 7 x64 system with Avast AVS. After messing with security settings, scratch disks, etc I finally replaced the PC with a brand new one (same OS). We are still having the same problems. The detail from the windows event log is below. Since replacing the PC did not solve the problem I believe it must be either attached hardware, conflicting software or something the user is doing. The only things that distinguish this user from the others are:
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System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2012-11-20T14:46:22.000000000Z
EventRecordID
3583
Channel
Application
Computer
Tarzlyn
Security
EventData
Illustrator.exe
16.0.0.682
4f6e45b7
MSVCR100.dll
10.0.40219.1
4d5f034a
c000041d
000000000003c9ca
64c
01cdc71efef146a9
C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
C:\Windows\system32\MSVCR100.dll
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Hi All,
I just upgraded to CS3 Design Premium, and I'm I'm getting the following error when I launch Illustrator:
"The Windows registry was not in the expected state. PLease run the Illustrator installer to correct this problem. Illustrator will continue to run, but may not operate properly."
I'm running Vista Ultimate x64 on a dual Xeon workstation with 4GB of RAM. I found the following article in the knowledgebase, but it did not solve the problem:
http://www.adobe.com/go/kb401602
I have also uninstalled CS2, reinstalled CS3 and reinstalled CS3 *again*.
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Expected string: C:\Program Files\Adobe\Adobe Illustrator CS3\Support Files\Contents\Windows\Illustrator.exe,5
Registry key not found: .flt
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Registry key not found: Adobe.Illustrator.Filter
Expected string: Adobe Illustrator Filter
Registry key not found: Adobe.Illustrator.Filter\DefaultIcon
Expected string: C:\Program Files\Adobe\Adobe Illustrator CS3\Support Files\Contents\Windows\Illustrator.exe,6
Registry key not found: .dct
Expected string: Adobe.Illustrator.Dictionary
Registry key not found: Adobe.Illustrator.Dictionary
Expected string: Adobe Illustrator Spelling Dictionary
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Expected string: C:\Program Files\Adobe\Adobe Illustrator CS3\Support Files\Contents\Windows\Illustrator.exe,7
Registry key not found: .sbx
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Registry key not found: Adobe.Illustrator.Tsume
Expected string: Adobe Illustrator Tsume File
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Expected string: Adobe Illustrator Action File
Registry key not found: Adobe.Illustrator.Action\DefaultIcon
Expected string: C:\Program Files\Adobe\Adobe Illustrator CS3\Support Files\Contents\Windows\Illustrator.exe,10
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Registry key validated: Adobe.Illustrator.SwatchExchange
Registry key validated: Adobe.Illustrator.SwatchExchange\DefaultIcon
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Registry key validated: .8bi
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Registry key validated: Adobe.Photoshop.Plugin\DefaultIcon
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\ProgID
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\VersionIndependentProgID
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\LocalServer32
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\InProcHandler
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\InProcHandler32
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\verb
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\verb\-3
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\verb\-2
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\verb\-1
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\verb\0
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\AuxUserType
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\AuxUserType\2
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\AuxUserType\3
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\MiscStatus
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\MiscStatus\4
Registry key validated: CLSID\{CFE97CDD-836F-4c78-B6B7-A36DD433892E}\Insertable
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Registry key validated: Adobe.Illustrator.13\
Registry key validated: Adobe.Illustrator.13\CLSID
Registry key validated: Adobe.Illustrator.13\Insertable
Registry key validated: Adobe.Illustrator.13\.ai\DefaultIcon
Registry key validated: Adobe.Illustrator.13\.eps\DefaultIcon
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Registry key validated: Adobe.Illustrator.13\.hyp\DefaultIcon
Registry key validated: Adobe.Illustrator.13\.aip\DefaultIcon
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Registry key validated: Adobe.Illustrator.13\.sbx\DefaultIcon
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Registry key validated: Adobe.Illustrator.13\.aia\DefaultIcon
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Registry key validated: Adobe.Illustrator.13\DefaultIcon
Registry key validated: Adobe.Illustrator.13\shell
Registry key validated: Adobe.Illustrator.13\shell\open
Registry key validated: Adobe.Illustrator.13\shell\open\command
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Registry key validated: Adobe.Illustrator.13\shell\edit\command
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Registry key not found: Adobe.Illustrator.EPS\CLSID
Expected string: {CFE97CDD-836F-4c78-B6B7-A36DD433892E}
Registry key not found: Adobe.Illustrator.EPS\Insertable
Expected string:
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Registry key not found: Adobe.Illustrator.EPS\shell
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Expected string:
Registry key not found: Adobe.Illustrator.EPS\shell\open\command
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Registry key not found: Adobe.Illustrator.EPS\shell\print\command
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Registry key validated: Adobe.Illustrator.EPS\shell\edit
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OK: Key not found as expected: Adobe.Illustrator.7\shellex\PropertySheetHandlers\AIPage
OK: Key not found as expected: Adobe.Illustrator.7\shellex\PropertySheetHandlers
OK: Key not found as expected: Adobe.Illustrator.7\shellex
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Dummy: Illustrator.exe - Fatal Application Exit
Recently purchased and installed CS4 Web Premium.
Launch Illustrator CS4
Click Open on welcome Screen
Illustrator Crashes with this error:
Dummy:Illustrator.exe Fatal Application Exit
The specified module could not be found. C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS4\4.0.1\VersionCue.DLL
Windows Vista 64 SP1
Existing Applications prior to Web Premium:
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Dont' know why the error lists "Dummy: Illustrator.exe" nor why it is looking for version 4.0.1 of the VersionCue.dll. I located version 4.0.0 in a slightly different directory path.
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http://www.adobe.com/go/kb408524
Please note that if a previous update failed due to the root cause, then it can leave your files in a state which will prevent future updates from working, simply because they don't find the files in the expected state. In which case, you need to do the complete solution, which involves a clean re-install (sorrry :-(
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Matthew -
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Hello experts
I'm using windows vista..I installed oracle 9i in my system..While installing third CD of oracle 9i I got error like jrew.exe error and the installation was aborted.. Is any solution to solve this issue..Pls help meHi Balraj,
Check that thread:
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It is mentioned:
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I receive a BtTray.exe Error, BsSdk.dll missing on startup in Windows 8.0.......... PC is 2 months old and has always done this.
Joe_RockProcedure 1:
Step 1:
First of all connect your PC with internet and log in your PC as administrative account.
Step 2:
Open Control Panel and click on Uninstall a program under Programs.
Step 3:
Uninstall the Bluetooth software from the list of programs.
Step 4:
Now from Control Panel, click on Hardware and Sound.
Step 5:
Then click on Device Manager under ‘Devices and Printers’.
Step 6:
Now open Bluetooth option and then right-click on the device and select Update Driver Software → Search automatically for updated driver software.
Step 7:
Now reboot and check if the problem is solved.
if the issue persists, please try Procedure 2:
Reinstall the bluetooth drivers using the steps mentioned in the following weblink:
HP PCs - Using Recovery Manager to Restore Software and Drivers (Windows 8)
Reinstall a software application or a driver without reinstalling Windows 8.
I am an HP employee.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on "Thumbs up" button to the bottom right side of my post to say thanks!*** -
Hi,
I have a brand new HP Pavilion Laptop with Windows 8 64bit. I just downloaded the free update to 8.1. And then problems started.
First off, the boot up time has almost doubled. Just before the desktop becomes visible, there is a 10 second period where all you see is a black screen. At times this is more than 10 seconds. Then the desktop wallpaper can be seen.
Secondly, the most annoying problem-, everytime I shutdown or restart , I get an explorer.exe error saying memory cant be read some instruction referenced memory at 0x00000000. ?! What the h-- is this ? I mean is this what we expect to see after updating to
Windows 8.1 ? This is ridiculous. There is no offical response from the developers either. This is affecting many people all over the world and there is not even any official patch or announcement ?
I have read similar posts here and none of the solutions work. Someone says edit the registry, someone says remove the bluetooth service from startup ?! nothing and stopping a bluetooth service should not be considered a solution. Why should I not be able
to use bluetooth just to resolve this Windows 8.1 error ??
Please fix this problem urgently. And DO NOT ask us to re-install windows... I mean come on.. You think people have nothing better to do than installing/reinstalling Windows throughout the day ?? Bandwidth does not come cheap everywhere in the world either.
Please release a patch or some guidelines on fixing this problem ASAP.Hi, I have checked with that link on HP's site and for my product number it said that my laptop has been tested-Update your System from Windows 8 to Windows 8.1
HP has tested your Windows 8 PC with Windows 8.1 and has created update instructions.
This is what they say. And I clicked on the Windows Store Icon >> Then I clicked on the Upgrade to Windows 8.1 Tile >> Then I clicked Download Windows 8.1 Update ( over 3 GB ) waited for a couple of days >> Then clicked next a bunch of
times >> Selected some options that it asked me >> Then waited some more >> some more waiting >> and in 2 weeks I had upgraded to Windows 8.1 >> Then the above PROBLEMS started...
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how to solve the problem when opening program illustrator cs6
ERROR: 16
It is WINDOWS 8.1 / 64 BIT
help pleaseThanks, Jeff! The file Adobe Setup Error.log contains the following information:
02/14/14 07:20:26:474 | [INFO] | | OOBE | DE | | | | 8860 | DEVersion: 5.0.0.0
02/14/14 07:20:26:475 | [INFO] | | OOBE | DE | | | | 8860 | Loading library from C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE5\Setup.dll
[ 8860] Fri Feb 14 07:20:26 2014 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming uninstall mode
Lookup for master payload
[ 8860] Fri Feb 14 07:20:26 2014 ERROR
DW040: The product "{893B3B44-0A1E-404B-8FE8-0A74509102A9}" is not installed. Cannot proceed with the uninstall
[ 8860] Fri Feb 14 07:20:26 2014 INFO
:: END TIMER :: [Total Timer] took 6.90443 milliseconds (0.00690443 seconds) DTR = 579.338 KBPS (0.56576 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: DW040: The product "{893B3B44-0A1E-404B-8FE8-0A74509102A9}" is not installed. Cannot proceed with the uninstall
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Exit Code: 33 - The product is not installed, cannot uninstall.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ... -
Having a constant error when downloading latest update for Illustrator CC, error message:
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