Apple account security

I have received an email saying my Apple account has been frozen and that I should click on the link to activate my account.  Is this genuine or is it a phishing email?

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  • I forgot my apple account security questions and i can't reset them because there is no link under

    hello
    i forgot my apple account security questions and i can't reset them because the link forget your security question ****@apple.com doesn't show need help

    Hope this helps.
    https://discussions.apple.com/message/24202564#24202564

  • How to contact apple account security team via email?

    I have forgotten the answers to my security questions? How do I contact apple account security team via email?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • Apple account - security questions issue

    How can I re-set the account security questions?  It wants to know my most favorite and least favorite teacher.  I don't remember what I entered.  I've guessed so many times that I now am locked out for 8 hours.  I won't remember then either!

    Welcome to the Support Communities. When viewing your post, at right you'll see a More Like This section — see if any of the threads there help. And this search tutorial may be useful in the future.

  • Don't remember apple account security question answers, got sent an email for reset but I haven't receive the email

    I hope this is in the right category... Anyways I just got an iPad 4 and have been trying to buy some apps from the App Store. It asks me to answer my security questions so I do and it tells me it's wrong and then proceeds to tell me that I can reset my questions. I do that, type in account information and it says it sent the email but I have not gotten it yet. I did this last night and still have not received anything .... I really wanna buy some apps but I can't. What should I do ?

    I cannot reset my apple password. I have requested an email for resetting 4 times today and I am not getting the email. I have no idea what my security question answers are.Unfortunately i reset my iPhone 4s,right now i need my apple id to activate my phone its been linked to  .Seeking a fast response.

  • My apple account was hacked so cannot get my password. how do i delete my account from my phone to create a new iCloud account. It asks for a password before I can delete my account?

    i am unable to delete my Icloud account off my phone as it has been hacked and I am unable to retrieve a new password. Is there anyway I can remove it?

    You won't be able to remove it without the password.  If you can't reset it yourself, contact the Apple account security team for your country for assistance: Apple ID: Contacting Apple for help with Apple ID account security.  If your country isn't listed, try contacting iTunes store support: https://ssl.apple.com/emea/support/itunes/contact.html.

  • My apple account was hacked so cannot get my password

    i am unable to delete my Icloud account off my phone as it has been hacked and I am unable to retrieve a new password. Is there anyway I can remove it?

    You won't be able to remove it without the password.  If you can't reset it yourself, contact the Apple account security team for your country for assistance: Apple ID: Contacting Apple for help with Apple ID account security.  If your country isn't listed, try contacting iTunes store support: https://ssl.apple.com/emea/support/itunes/contact.html.

  • Hello.I forgot the answer of my apple IDs security questions.Could you recover it for me?

    Hello.I forgot the answer of my apple IDs security questions.Could you recover it for me?

    Everyone here is just a fellow user, so no one here recover or reset your questions. See the information below.
    How to reset your Apple ID security questions
    Go to appleid.apple.com and click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email.
    Go to the Password & Security section on the left side. Then underneath the security questions click on the link that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions. 
    If that doesn't work, or  there is no rescue email link available, then:
    click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.  
    Next, go to getsupport.apple.com. If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services'.
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.  Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.
    The above information quoted with gratitude from TJBUSMC1973, another user in these forums.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base before you post a question.
    Regards.

  • How to reset Apple ID security questions and answers

    when i create apple id ,i havent setup Apple ID security questions and answers
    so now i can purchase the game item

    How to reset your Apple ID security questions.
    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions.
    If that doesn't work, or  there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
    Next, go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.
    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.

  • Can't reset Apple ID security questions

    Tried to fill in details for contact by support. The form doesn't recognise my cell no as valid. Also no email option is available. Please help me find solution

    How to reset your Apple ID security questions.
    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions.
    If that doesn't work, or  there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
    Next, go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.
    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.

  • HT5699 I forgot my Apple ID security questions!

         About a year ago I made an Apple ID on my iPod Touch 5, with the security questions and everything, but now I have an iPhone 5s and I haven't made any purchases on it yet. I just bought a $15 dollar iTunes card at the store, and it is asking for the answers to my security questions, which I do not know the answers to. I tried looking at some other forums about the same problem, but they all say the same thing which is to go to the My Apple ID website and click on the manage button, then go to Passwords and Security, and there should be a link saying: verify your Apple ID with this email, etc. But that does not show up when I go to that website.
         I'm sure other people have this problem, please help as soon as possible, thanks in advance!

    How to reset your Apple ID security questions.
    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions.
    If that doesn't work, or  there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
    Next, go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.
    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.

  • Account Security problem

    Dear Sir
    I'm trying to perches from itune store and your system asking me to answer 2 question that i don't have the answer . also there is no option for reset the answer
    please see the print screen link
    https://www.dropbox.com/s/fp7pj8vn8ool7ah/apple.PNG

    How to reset your Apple ID security questions.
    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions.
    If that doesn't work, or  there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
    Next, go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.
    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.

  • HT1937 Account Security Advisor??

    hi, i dont remember my security answer, and i would like to call the apple Account Security Advisor, but apple dosent have a support in Oman, is there is any other way to get in touch with Account Security Advisor??

    SECURITY QUESTIONS
    Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
    This user tip may also help you http://discussions.apple.com/docs/DOC-4551
    If you do not have a rescue email then contact Apple http://www.apple.com/emea/support/itunes/contact.html  or   https://expresslane.apple.com/Issues.action

  • HT5312 I have a new iphone 5c, my apple account is set to an email i no longer use, i cant get past my own security questions, how do i get everything back in order without losing all my stuff?

    i have a new iphone 5c and i cant get past the security questions. i made my apple account a while ago with an old email. i created a new apple id with my new email but i dont use it. How do i terminate the account with my new email so i can replace my old email? If i reset my security questions will it delete all my stuff?

    You can't delete an iTunes account, but you should be able to change the email address that is on it e.g. by tapping on it in Settings > iTunes & App Store on your phone and logging into it, via the Store > View Account menu option on your computer's iTunes, or via http://appleid.apple.com - you should then be able to put it on your old account.
    For your security questions on your old account, if you have a rescue email address (which is not the same thing as an alternate email address) on that account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address or don't have access to that email account (you won't be able to add one or change it until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 link above to add or update your rescue email address for potential future use
    Resetting an account's security questions shouldn't affect any of the purchases that you've made on the account.

  • HT5622 I have an Apple account . Mainly used for itune downloads. However I cannot remember my security questions. The email to which the answers are sent is no longer active . How do I reset my ID & security questions ?

    I no longer have the email my account is using to verify my security details. How can I rest it ?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105318)

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