Apple admits to nano LCD flaw in very small percentage

http://www.macworld.co.uk/news/index.cfm?NewsID=12741
iPod flaw 'limited', Apple confirms
By Jonny Evans
Apple's all-new iPod nano has been in the news lately, receiving rave reviews worldwide on launch and a wave of criticism since recent claims that the iPod nano ships with a faulty screen. This is not the case, an Apple representative said on Tuesday night.
The allegation first surfaced on Flawedmusicplayer.com. The site claimed iPod nano screens become damaged during such commonplace use as being in a user's pocket. Some customers have reported the device to fail within hours of purchase.
In one case a 15 year-old boy told the website: "I pulled my iPod out and my heart dropped. The LCD was half destroyed, but there is no visible scratch or mark on the outside of the iPod."
Apple confirmed the problem exits, saying: "This is a real but minor issue involving a vendor quality problem in a small number of units. Our figures show this issue has affected less than 1/10 of 1 per cent of the total iPod nano units that we've shipped. It is not a design issue."
Affected customers simply need to contact Apple to arrange a free replacement unit.
A second complaint has been that the iPod nano screen gets scratched easily.
Apple moved to scotch such rumours, saying: "A few vocal customers are saying that their iPod nano is more susceptible to scratching than prior iPods. We have received very few calls from customers reporting this problem, and do not believe this is a widespread issue."
The representative confirmed the company to have received "very few" calls claiming such a problem, adding: "The iPod nano is made with the same high-quality polycarbonate plastic as the fourth-generation iPod. We suggest concerned customers use one of the iPod nano cases that are coming to market to protect the music player," the representative told this reporter.

I did call. I clean optics for a living, and after 2 days with my black 4g nano...scratches and swirl marks. I could not have taken better care of the thing, unless I didn't even open the package. The people at apple were nice, and listened to me, and requested my unit be sent in for engineering review. So here is hoping I get a non defective one. The 'official' advice was keep it in a case. I have several tech toys with glossy shiny cases and screens, no trouble at all keeping them in fine shape, and as I make and use polycarb every work day, I KNOW its an order of magnitude more scratch resistant then the nano.

Similar Messages

The lcd screen of my 15-inch Macbook Pro (mid 2009) is separating from the case. The glue failed due to the heat. How can I get Apple to fix this factory flaw?

The heat vented from the back of the laptop caused the glue to fail and now the screen is separating from back of the lcd case near the hinges. I know for a fact that this issue is known by Apple as I have seen the issue reported at least a dozen times. This laptop was considerably more expensive than any comparable laptop at the time I bought it. I bought it believing that I was buying a quality product from a quality company. I've owned many laptops and I have never seen anything like this. My laptop is out of warranty but this is really besides the point. This is clearly a factory defect that Apple should remedy. What do I need to do to get Apple to fix this design flaw?

Ask Apple.
We're just regular users here, nobody from the company shows up except for the invisible moderator who purges your posts, threads or self. And if any employee is around, the lawyers probably prevent them from identifying themselves.

Apple TV Picture displays very small on Sony LCD TV.

When I first installed my Apple TV everything was fine. It filled the entire TV screen. The update installed and all seemed fine. The second time I turned on Apple TV the picture is very small on the screen. It appears to be some kind of under scan issue.
Thanks for any help or suggestions.
Charles

There is a "wide" button on the TV remote that allows the zoom range to be set. After selecting another zoom level everything seemed fine again.

My apple 6th gen nano turns on but only has a bright light without images

my apple 6th gen nano turns on but only has a bright light without images

Hi fejevitzky,
Your question, "Based upon that, I believe you are telling me you do not think it is the BIOS--is that correct?" Yes, as long as you dont see any "white" light reveal from LCD bezel back side while with blank screen state. LCD bezel is the cover around LCD, most design put LED modeule at the bottom side next to LCD. While back light is not on during boot up sequence, that means system doesnt have chance to get BIOS program running. It also means, it stuck at state of hardware bring up. Normally motherboard related.
I quickly checked hp.com and found some link that may help. Or 1-800-HP invent (1-800-474-6836) can save times. This forum only intends to quick/simply reply users questions. About another service and repair charge, I have to give you other links to reach.
HP Partner and Store Locator: (I try to search your city, but doesnt work well. Suggest you call for quick response)
http://www8.hp.com/us/en/store-finder/index.do
Contact info:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Contact HP:
http://www8.hp.com/us/en/contact-hp/contact.html
HP SmartFirend Services: (I saw it with price of service)
https://h30617.www3.hp.com/HP/home/index.asp?jumpid=in_r11682_us/en/hho/pps/suppgateway_gi_ob_ds_pd/...
Thank you so much. If you think my reply helps your product, please help to close this case once you feel comfortable. And, click "KUDOS".
I work for HP.

My nano ipod fell this very day and the button and - are inserted and as soon as I light my ipod his démare on another menu with "ok to disconect" help me please I have expensive invests for me to pay it.

My nano ipod fell this very day and the button and - are inserted and as soon as I light my ipod his démare on another menu with “ok to disconect” help me please I have expensive invests for me to pay it.

Probably has hardware damage from the fall. Take the iPod Nano to an Apple store or an AASP. Whichever is more convenient for you.

Apple admits Autosave/Versions bug in Lion

Just wanted to get the word out on a critical flaw with the current implementation of autosave and versions in Lion. While autosave is supposed to create a backup version before it saves your document, there are certain file systems that do not support it. Because of this, Lion is supposed to alert the user that changes will be overwritten and versioning is not supported on non-journaled file systems. Unfortunately there is a bug in this which can be replicated using the steps below.
1. Format an external USB flash drive as FAT32.
2. Create a text document or photo on this volume.
3. Open the document and make a change (textedit or preview).
4. Close the document. Note the document is auto saved and no warning is provided.
5. Open the document and note that your changes were auto saved for you.
6. Attempts to recover a previous version are will fail as FAT32 does not support versions.
I have reported this to Apple and received the following response acknowledging the bug:
"I did hear from Engineering today. They said they were able to reproduce the issue and will report it so that the OS may be improved in the future. Unfortunately there is not a way to turn off AutoSave. Not that this would help for the accidental closing after making changes, but they said that one would need to chose Revert to Save prior to closing the window in order to not save the changes. Thank you for reporting this and I hope we can fix that soon, and I apologize that there is not a workaround at this time."
Hopefully the word gets out on this! I am testing other scenarios, at this point I do not fully trust that auto saved documents will be recoverable via versions as other bugs could exist.

Emde, it's quite refreshing to see a quote like that published on an open forum. Keep up the good work!
You're lucky that you're not a developer. When Apple admits stuff like that to developers, we can't tell anyone about it because we're bound by a non-disclosure clause.

I have just used air display with macbook pro. i have disconnected now from apple tv. but my laptop screen is still very small like its connected to the tv. this means all the tabs and writing is very small, how do i full disconnect my laptop?

i have just used air display with macbook pro. i have disconnected now from apple tv. but my laptop screen is still very small like its connected to the tv. this means all the tabs and writing is very small. like the display down the bottom where al the applications are, is n the middle of the page and not spread down the bottom. this is seriously annoying! all the writing is every small and the tabs are small and its hard to read. the air display link has disappeared from my computer. but the laptop screen is still very small. i want to know how do i get rid of this and return my macbook screen to its normal size. thank you

Hello chrispyw,
If your content is still being displayed incorrectly, I would check the resolution setting for the built in display with this article:
OS X Yosemite: Adjust your display’s resolution
If it keeps happening whenever you use AirPlay then I would use this section of the following article to reset the display system:
Apple computers: Troubleshooting issues with video on internal or external displays
Reset the system
You can reset the Mac's parameter RAM and SMC.Reset the resolution
Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
Thank you for using Apple Support Communities.
Regards,
Sterling

Everything is very small, text, pics, programs dont even fill 1/4 of a page I can not read it and if i click apple plus things overlap each other so now what???

everything is very small, text, pics, programs dont even fill 1/4 of a page I can not read it and if i click apple plus things overlap each other so now what???

Can you think of any recent changes on your computer or in Firefox, new programs, add-ons, etc.?
Have any cats walked across your keyboard recently?
My first guess is the same as yours, which is a "zoom" issue. Holding down the Command key and pressing 0 (zero) should reset the zoom level of the current site to the standard level. Is that still too small?
Regarding content overlapping, this can occur for a few different reasons. Please check on these:
(1) "Text Only" zoom
If View menu > Zoom > Zoom Text Only has a checkmark, click it again to unselect it.
(2) Manually setting font sizes
In the Preferences dialog (either the "3-bar" menu button or the Firefox menu) > Content > "Advanced" button
If the Minimum font size is set to a number larger than 9, change it to 9 or None. A large minimum font size often will wreck the layout.
At the top, there is "Fonts for" drop-down that usually will say Latin or Other Writing Systems. You will want to make the same change for both of those, so select whichever one isn't currently displayed.
Finally, make sure the checkbox for "Allow pages to choose their own fonts" is checked and OK out of the dialog.
Any difference so far?

T400 LCD screen is very dim, but icon lights for HDD, etc. are working

Hi - I'm wondering if anyone knows what the issue with my T-400 would be if the LCD screen is very dim. Details include:
- When I boot up, there's a faint outline of what is going on, but barely noticeable since the whole screen is very, very dim
- Video card is working okay, because I can operate the laptop when I plug in an external monitor
- The icon lights for HDD, power, battery, etc. are still working
Thanks so much for the help.

First a question: Is it a CCFL backlight or LED? If it is a CCFL, it could be just the inverter, which is a lot cheaper than the panel. If the CCFL bulb goes out, usually (but not always) there is a red tint to the screen for a while first. The LED backlights are less likely to blow and there is no inverter. (The LED backlight is DC and the inverter convers the DC to AC to drive the CCFL bulb) Do you know which kind of backlight you have? If you don't know, send me your full model and serial in a pm and I'll look it up. Don't post it in the open forum. Also, what were you doing when it went out? Were you doing anything except normal work, like taking something apart or hooking something up?

I am new to apple having worked with microsoft all these years. The switch was more for my photos. iPhoto seem to have changed my digital albums into tiff. All pictures are now in very small resolution. Can anyone out there help me retrieve my photos. Ta

I am new to apple software having worked with microsoft all these years. The switch was mainly for my photographs. Iphotos seemed to have changed all digital albums from jpeg to tiff format hence the very small resolution. Can anyone out there please help me recover these photos to origianal format???
Thanks
suvieve63

Gosh I am already tired of trying to retrieve this photo album and it seems like a waste of time and money spent on an apple IMac.
No disrespect intended but until you learn how iPhoto and Macs work you will continue to be confused and frustrated.
You say you want to create a book in iPhoto and have it printed by Apple, right. Have you finished creating the book in iPhoto? If so the Control (right) - click in the View all pages window background and select Save Book as PDF in the contextual menu?
Open the the PDF file with Preview and check for any errors or problems. If there are none you can order the book by clicking oin the Buy Book button at the bottom. Save the pdf file to compare with the printed book when it arrives in you feel there's a problem with it. That's all you need to do. There's no use of the Finder required.
OT

HT201335 Just upgraded my iPad to os8.0.2 and I do get the AirPlay mirroring option anymore. AirPlay works fine. My apple tv software has been updated. Very frustrating.

Just upgraded my iPad to os8.0.2 and I do get the AirPlay mirroring option anymore. AirPlay works fine. My apple tv software has been updated. Very frustrating.

Bingo mate. That solved it. **** I was so sure I wasn' doing anything stupid. Thanks a heap for that. I can now read NG on my 4K TV

My one month old macbool pro shut down unexpectedly and is not starting up the magsafe led is faint orange and flickering what to do now???will I be charged by apple istore ??? I'm very panicked please reply

My one month old macbool pro shut down unexpectedly and is not starting up the magsafe led is faint orange and flickering what to do now???will I be charged by apple istore ??? I'm very panicked please reply

Welcome to Apple Support Communities
It seems like your logic board is damaged. As your computer is in warranty, you will get your MacBook repaired for free if you take it to an Apple Store or reseller. Furthermore, you may receive a new MacBook

My sceen is flickering and i live in a very small island with no apple store, what can i do? i bought it 3 weeks ago on ebay.

Hallo, who can help me whit this problem? My band new iphone 5 sceen is flickering and i live on a very small island with no apple store, what can i do? i bought it 3 weeks ago on ebay and just start flickering the next day i recieved it.

Contact the seller and eBay to return the iPhone for a refund.
eBay is not an authorized Apple retailer. Sounds like you were sold
a broken iPhone.

I had a very very small greenish like color dot in my ipod touch screen... I don't know how nd where it came from...

I had a very very small greenish like color dot in my ipod touch screen... I don't know how nd where it came from...

Lickey this problem:
About LCD display pixel anomalies for Apple products released in 2010 and later

How do I enlarge the font in messages received and sent? I have it set at "13", but it is very, very small on my screen. I can't seem to change the appearance of the tool bar even when I try to "customize".

How do I enlarge the font in messages received and sent? I have the font set at "13", but the appearance on my screen is very, very small. When I try to "customize the toolbar" to look like the tool bar above this message, I am unable to do so. Please advise. Thank you.

Thanks MartinR, yes the Toggle bars can be adjusted so that I can see all the tracks - just in the smallest setting - however this also creates a huge area of grey which serves no other purpose than to "use up screen space". If this is deliberate then there is nothing one can do - since presumably the additional profit made on screen sales is more important to Apple, than the combined annoyance to those working on a 13" laptop. Of course a 15" screen or even 17" screen may make this wastage less obvious. Please indicate that this is all incorrect and explain why it is important to have space waiting "for additional tracks", even if I have no intention of making additional tracks. If that is the answer then perhaps additional space to the left and right of the timeline would be useful in case I wish to make a 30 minute film, so that it could be placed there without having to drag anything. It may be that I am expecting software than can be tailor adjusted, each parameter to the desired level as in professional items and since this is a cheap consumer program it is not possible.
I bought Final Cut Pro for a lot of money (when it first appeared it was thousands and not just hundreds) but never used it since it was too complicated and tedious, but maybe there, this problem of screen wastage does not occurr, perhaps someone can advise! I could go back and reinstall it, but it was made for 10.2.8 and not 10.6.8 so it would not run on this macbook. I recently bought an old 15" TitaniumPowerbook (from 2005) and despite running at 1MHz the response time on it is "instantaneous" - amazing to not have the almost half second delay on many commands - graphics appear nearly immediately (just 5 milliseconds delay) and this makes working so much more enjoyable, not having the (350ms) stutter of 10.6.8 which we all get used to after our initial disappointment.
Thanks for your help!

Apple admits to nano LCD flaw in very small percentage

Similar Messages

Maybe you are looking for