Apple and MacMall - don't buy from MacMall

Caveat Emptor - I just bought a 6 GB green mini from MacMall ("authorized Apple reseller). I usually buy Apple products from Apple but since the Mini is no longer in production I had to buy from a reseller. Well MacMall shipped me a lemon of a Mini. It was DOA out of the box. Turns out MacMall does not exchange or refund ANY Apple products. You have to deal with Apple directly. So, I sent my Mini in for repair and got it back in exactly the same condition. Sent it back for repair yet again and am waiting for it back. I've owned this thing for a month now and have listened to it twice. When I went to an Apple Retail store to have it looked at by a Genius, he told me that had I bought it from Apple they would replace or refund it directly but now I am stuck with this piece of junk and can only pray that Apple will send me a product that actually works. Anyway, not a happy camper at this point. Just wanted to send a warning out there to people looking for Apple products - I suggest you buy from Apple directly if at all possible.

MacMall also will not refund/exchange from 3Com, Compaq, IBM, Intel, HP, Toshiba, Adobe, Quark, and Sony.
These manufacturers (in addition to Apple) will accept returns or exchanges.
Apple has a 14 day return policy on off the shelf (not custom configured) products.

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As many other users, I was using multiple Apple IDs for a long time, confused about which on to use when and so on.
I decided to tidy myself up, by focusing on one Apple ID and to use for all programs, and updating my correct address and facts and so on.
When I first created this Apple ID I lived in Hong Kong, and now I wanted to change the address to my Swedish one.
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Worse still, I have to put in my payment info again. When entering the same Visa card as I used before, App Store will say:
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Thanks a lot. I didn't know where to change this info, and found it to be in App Store --> Store --> View my account.
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11:30pm called att support 888 327 2610 and chose the option for "not able to send or receive calls"
spoke to an agent who said i would need to call back in when i got my bill.
Jason Poersch - Supervisor
VRU...is routing to billing, not even to tech support
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11:50pm...transferred to att support...message experience unusually high call volumes due to networking issues. (what time of the day is good to call when you cant get thru even at midnight???)
11:59pm David Hamrick in tech support answered
* unaware of problems ...just normal call volumes ...even though they had a message on phone line
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12:: 57 pm ..still holding..no one has checked back with me yet
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FrustratediPhoneuser wrote:
"My original iphone since upgrading the firmware to 2.0 has sporatically but for many many hours at a time has stopped allowing incoming or outgoing calls."
Based only on that, stop bugging Att. It's highly unlikely to be their issue.
Phone was working fine. You didn't change the sim, your plan, or any Att-related apparatus.
You update the phone's software. That's Apple's purview.
You've had sporadic functionality with the network, and there aren't widespread posts about Att's network dropping away from many people, so that points to the fault being on your individual unit.
You haven't mentioned if you've done a full software restore. If you haven't yet, you should try it. Then test it out before loading it back up with applications. Especially if you've jailbroken it.
If you have jailbroken it, it's all too easy to imagine one of the wild applications isn't compatible with 2.0...
If it works after the restore, re-install your apps one at a time, checking each time to see which one might be wrecking up your phone.
Good luck.
Message was edited by: Argyron

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Pls i need your support regarding to this

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92876)

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http://www.apple.com/emea/support/itunes/contact.html

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First, please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are we your fellow users. iTunes Support will never respond to posts made here.
As to your issue, confirm with your bank that they do not block access from on-line services or otherwise have restrictions on with whom a card can be used. For some company cards, such blocks can be set up. If you confirm that no such restrictions are in place, post back and we'll go from there.
Regards.

Apple and MacMall - don't buy from MacMall

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