Apple and recyclability
I've some strong views on Apple's policy of recycling.
My 3rd gen iPOD hard drive failed so I phoned Apple and they gave me the standard repair cost and then said it would probably make more sense to buy a new one....hence it appears that they believe that the iPOD is a throw away item.
Looking at Ebay there are hundreds of 3rd and 4th gen ones that are broken.
I believe that you can't buy a new 3rd or 4th gen iPOD and there must be many that have been thrown in the bin. Apple have put a ridiculously high cost for repairing a discontinued iPOD so that, in my view, you will buy a new one instead.
Throwing out old electronic equipment is not good in the long run for the environment.
You can buy an OEM drive but I think Apple and Toshiba have got together to make this difficult to replace.
The bottom line is that Apple are 'forcing' people to buy new when their old iPODs are in good working condition and only need a replacement drive.
I think it's time Apple were forced to make their drives available at a competitive price and then we can help to prevent unnecessary waste......it's time legislation forced them to prevent needless waste.
PC Windows XP Pro
Two things:
1. Apple has a recycling program, and it happens to be one of the top rated recycling programs from any computer manufacturer.
http://www.apple.com/environment/recycling/
Not only do you not have to dispose of your broken iPod, Apple will give you 10% off a new one if you recycle your damaged one using their program.
If you aren't satisfied with the repair costs, then feel free to use a third-party repair service, or replace your hard drive yourself. No one is forcing you to get your device repaired via Apple directly.
2. Questioning Apple's policies is not permitted in these forums, as per the Terms of Use. This is a technical support forum. Please find another place to voice your opinions.
...Unless otherwise noted, don't add Submissions about nontechnical topics, including:
That Apple rumor you saw on another website.
Discussions of Apple policies or procedures.
Speculations/rumors about unannounced products....
Similar Messages
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Apple Reuse and Recycling Program
I'm not sure where this should live. Its not a question more of a warning.
I recently took advantage of the Apple Reuse and Recycle Program in the UK to recycle three iPhones and obtain some vouchers in return. The Apple Partner for this service in the UK is 'BrightStar'. I used the on-line website and within days the return packs from BrightStar arrived. Enclosed was a flatpack box and a returns label. I packaged up the iPhones as instructed by BrightStar's own documentation, affixed the postage label and took the three packets to the Post Office, to be sure I obtained a 'Certificate of Posting' from the clerk.
Within a couple of days, emails started to arrive saying that the iPhones had been received by BrightStar, however only for two and not three. A day passed and more emails arrived with the Money off Vouchers for the two iPhones but not the third. I left it a day and contacted them via email and received the reply to say that they had not received the third iPhone. Ok.. its got lost.
So I then ask BrightStar, what now happens? Did they have insurance to cover the loss in the postage that they had arranged? No.. they don't pay for any kind of insurance in the postage that they themselves arrange. BrightStar then informed me that it is up to the customer to take out extra insurance or arrange 'Special Delivery' when they take the packages to the Post Office. However, this is not stated in the packaging instructions. So foolishly I have assumed that their pre-paid postage included insurance for the items.
So no iPhone, no voucher . I know its not Apples fault but what really annoys me is the attitude of BrightStar, their Recycling Partner, basically washing their hands of the whole affair, even though they had arranged all of the postage and packaging. Apple really do need to have a word with these people, I expect Apples Partners to be of the same standard as the Apple Organisation.
So people be warned. If you use BrightStar's service make sure you insure your package when you take your pre-paid packet to the Post Office, otherwise if it gets lost, you like me will be out of pocket.
I don't know who to take this up with within Apple, I can find any kind of contact for this kind of issue.You might try contacting the Customer Support folks and see if they can give you a number for customer relations: https://support.apple.com/en-us/HT201232
In the US, the user has the option of taking the devices to an Apple store where the transaction is handled by the Apple staff, sounds like a significantly better option. But, thanks for the warning about buyer-beware - the need to protect yourself anytime a valuable device is sent through the post or any shipping organization. -
Wiping and recycling old Mac Mini
I'm cleaning clutter out of my house, and ran across my old Mac Mini, purchased about 10 years ago. I need to wipe it and get it recycled, but I'm not sure about the wipe part. I no longer have the keyboard or mouse. (I use a Macbook Pro now). Is this something I could get done at the Apple store, and how much might it cost? I don't have a lot of time to mess with it myself, just need to get it done.
Apple has their own recycling program and they will wipe the data for you.
http://www.apple.com/recycling/
or
Gazelle.com is a website that will buy your old devices or computers and wipe the data for you as well. Sometimes with older models they do not offer a price for the device. If that is the case with you Mac Mini I would go with Apples recycling program. -
I always have error 1009 when downloading from apple and iTunes and no installing happens ,why?
When downloading from apple and iTunes stores error1009 shows up and no download happens
iTunes Store: Error (-50) when downloading purchased videos
Last Modified on: April 24, 2007
Article: 303887
Symptom
The following alerts may appear when trying to download purchased videos from the iTunes Store:
"There was an error downloading your purchased music. An unknown error occurred (-50)."
This can happen when the connection timeout occurs while downloading purchased video content from the iTunes Store.
Products affected
iTunes Store
iTunes for Windows
iTunes for Mac OS X
Purchased video content
Solution
Deleting the cached video files of the download, and starting the download again from the beginning, often will resolve this issue.
To find the cached video downloads:
Navigate to the downloads folder on your system. This folder can be found in the following locations:
Mac:
~/Music/iTunes/iTunes Music/Downloads
Note: The tilde (~) refers to your Home directory.
Windows Vista:
\Users\username\Music\iTunes\iTunes Music\Downloads\
Windows XP and 2000:
\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Music\Downloads\
Locate the folder that contains the cached video file for this purchase.
In Windows Vista, the folder will be named for the purchased video, and the name will end with .tmp.
Example: The Dundies.tmp
In Windows XP and Windows 2000, the folder will be named for the purchased video, and the name will end with .m4v.tmp.
Example: The Dundies.m4v.tmp
Move the .tmp folder for the affected purchased video to the Trash or Recycle Bin.
Open iTunes.
From the Store menu, choose Check for Purchases.
Enter your account name and password and click the Check button. -
Reuse and recycling program deceptive?
BEWARE! I want to lodge a complaint about the Reuse and Recycling Program. There may/may not be a deceptive practice in operation that Apple and us sorry customers were not aware of. This happened to me -- I read through the condition checklist for my computer on Apple's R&R web pages and my machine had a value around $178. I decided to go ahead and shipped the MacBook to PowerOn (they actually run the program I suppose as subcontractor for Apple). PowerOn inspected my computer and said its condition was poor (and only worth $65) because the optical drive wasn't working and would not read a DL (dual-layer) disk. I don't know what DL is but I knew my computer could read and write dvd's, including the Mac OS disks without any problem. I declined their offer of $65, and they then offered $85. I rejected that also and asked for the machine to be returned, which they did. Upon return, my Mac still reads and writes cd's and dvd's with no problem. At the beginning of this R&R process there was no mention of any performance requirement beyond the norm, merely "Does its internal hardware function properly?" My equipment did and still does. No mention of DL disks. I think that is extemely unfair, and a waste of time for all parties concerned. Some people might even say it is a deceptive practice. Apple customers beware!
No commercial recycle program is ever going to give you anything near what your system is worth. You would likely get several times what they offer selling it on your own. The price they give you in the beginning is only an estimate. You were of course honest in your responses, but people could just as easily say something works that doesn't. They really can't give a final value until they inspect the machine. "DL" means dual layer. Reading dual layer disks is a basic disk function. The value of the drive is greatly diminished if it can't read dual layer disks. Most current drives with read and write dual layer, but reading dual layer has been a standard for quite a few years. Many disks may come on dual layer media. There is an expectation that the drive should be able to read them. They would likely need to replace the drive. I wouldn't say there was anything deceptive. You just need to understand how these companies work. You'll always be much better off selling on your own. Even for a completely dead system, you would be able to get more for just the parts. Check out eBay to get an idea of what systems similar to yours are selling for. If it's in good working order, you'll easily be able to sell it for more than twice what you were originally quoted.
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has anyone tried apple's reuse and recycling program in greece ??? did it work fine ???
No commercial recycle program is ever going to give you anything near what your system is worth. You would likely get several times what they offer selling it on your own. The price they give you in the beginning is only an estimate. You were of course honest in your responses, but people could just as easily say something works that doesn't. They really can't give a final value until they inspect the machine. "DL" means dual layer. Reading dual layer disks is a basic disk function. The value of the drive is greatly diminished if it can't read dual layer disks. Most current drives with read and write dual layer, but reading dual layer has been a standard for quite a few years. Many disks may come on dual layer media. There is an expectation that the drive should be able to read them. They would likely need to replace the drive. I wouldn't say there was anything deceptive. You just need to understand how these companies work. You'll always be much better off selling on your own. Even for a completely dead system, you would be able to get more for just the parts. Check out eBay to get an idea of what systems similar to yours are selling for. If it's in good working order, you'll easily be able to sell it for more than twice what you were originally quoted.
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TS2565 Does anybody know: what happened to AKAI-conversion and recycle-compability in 9.1.6 ?
Does anybody know: what happened to AKAI-conversion and recycle-compability in 9.1.6 ?
Hi
AKAI convert is only available in 32 bit mode. Recycle depends on the REX Library and the other application
http://support.apple.com/kb/TS3171
http://support.apple.com/kb/TS3943
CCT -
I have two accounts with itunes, my first one i had a ton of music i downloaded to and now i've lost my password to my yahoo account and its been long enough now they have deleted and recycled my email account, how can i get them back on my account i'm no
You are going to need to change the email address you use with your old ID. Once you have got access to your old account you will then log into both accounts at the same time on your Mac and transfer your data to a single account. We can do this later, but need you to get access to your old account first.
My Apple ID -
i am having macbook air recently my iphotos did not open and was showing report apple and reopen but i came to know that by pressing alt and iphotos i open an new photo library and stored the pics but now how can i get the pics which i had in the earlier photo please help me to recover my photos
Well I'll guess you're using iPhoto 11:
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD -
PLEASE HELP! my iPod got stolen but i got it back . and now it can be off i try to charge it and it would go to the silver apple and it would have a loading circle and it freezes |: PLEASE HELP
Hi,
This Link contains the Steps on How to Restore your Device...
http://support.apple.com/kb/HT1414
Cheers,
More Support Here:
http://www.apple.com/support/ipod/ -
When restarting my computer the screen is freezing on the apple and spinning icon. It never finishes booting. Anyone know how to fix this?
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer. -
i was given a macbook 5.1 by my mom, being nice, she erased everything on it, but then could not find the original start up disc. i called apple and had the serial number and said that leopard 10.5 was the operating system that orginally came with it, so i bought it. when i got it,i turned on computer, put in dvd, and immediately shut it off, then turned it back on while pressing letter c. (they told me to do this) i can hear the disc turning but alls i get is blank screen then it shuts down, and restarts. nothing ever shows up on the screen. did i get a wrong disc? should there be something different than just the mac os x leopard 10.5 to get this computer to work again?? thanks for your help!
It means what it says. The "computer person" formatted it wrongly/ unsuitably. it needs to be formatted again.
Error "Case-sensitive drives not supported" or similar install error | Mac OS
Mylenium -
After some advice, I am new to Apple and looking to purchase either the MacBook Air 13inch with 256GB and 8GB mem or the MacBook Pro 13inch with retina 256Gb and 8GB mem. I am an assistant principal in a primary school and also studying my masters at university. I don't play computer games and I don't watch movies. I do store photos and videos of my kids and music on iTunes. I also like browsing the net with numerous windows open, check email etc. I am really wanting long battery life as I do a lot of my work on the couch - not close to a PowerPoint. Would the air do the trick or will it soon be outdated as Apple move towards retina display? Both air and pro seem very thin - almost the same? And not much difference in weight either so both very portable which is also a necessary requirement. Just can't help dreaming about that 12 hour claimed battery life. Any helpful advice/opinions, very much appreciated. Thanks
It's not likely that you'll get 12 hours in reql life. Those benchmarks are set under very strict controlled conditions. Kind of like mileage per gallon claims on cars. If 16GB of ram is an option at all I'd highly recommend you get that. As far as storage 256GB isn't alot, consider storing some things on an external thunderbolt real
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MacBook Pro doesnt start. When I start my lap top, it shows the apple and the line uploading but it only goes like to 1/3 and then it goes blank for some seconds, then it turns off by itself and turn on again and happen the same, apple logo, line .. the noise like-fan going on, then turn off and turn on again. Tried starting holding option command P and R key and didnt work either. Starting to think I have lost all my data inside
Try a SMC reset.
http://support.apple.com/kb/ht3964
It might be helpful if you indicated the exact model/year of your MBP. Are you running Lion OSX?
Ciao. -
An Open Letter to Apple and the MPAA
I have been an “Apple fanboy” since 1989 when my father first brought home a Mac IIx. I’ve also always believed in paying for things you consume. An addendum to that is I also believe that those you buy from should be honest and treat their paying customers like they want repeat business.
The Apple TV and the “airplay” feature has caused me more pain than it is worth. In many instances it has failed me to a level that makes me want to never watch a movie again. I buy every single piece of music or video I watch, and yet the MPAA and Apple continues to treat me like a pirate. I ask, why should I not just become a pirate?
I work at a great job. My time is worth $60/ an hour. So when I waste an hour trying to airplay movies from my iPod Touch to my Apple TV in an internet outage only to find out Apple assumes I am a thief and says my previously authorized Apple TV is “not authorized,” it is frustrating to the highest degree. You cost me 60 dollars in time because you are worried about someone stealing $10? In every day life, that is called a horrible human being.
I expect my media to work on VHS standards. By that I mean, I should be able to pack up my Apple TV and my iPod, go to a friends house that doesn’t have internet, and be able to play on their TV. If you cannot deliver that to me, you are a waste of my time and I will seek entertainment elsewhere. It makes me extremely upset that I bought the movies thinking it would work in these situations. Instead, I am fumbling with the remote and others are laughing that Apple isn’t so great. It won't even let me stream a DVD from my iMac in an internet outage!
It is bad business to tick off your paying customers because you are worried about poor people that can’t afford $10-20. To me, the convenience of buying from iTunes was well worth the money in time savings. I don’t have to worry about backup and can download anywhere. That is far more valuable than pirating. Yet, you still restrict what I can do. That type of business mentality deserves to be punished harshly. I now understand why people pirate, and hope they pirate to the extent that you all lose your jobs and the movie industry is no more. Video games are better anyway, and that industry (except EA) knows how to treat its paying customers.
My only beef with Apple is not explicitly saying this when I purchased. I assumed it worked like a physical copy in that I can play it where and when I want. Apple, I love what you guys stand for and place great trust in you to fight these big media companies that want to deliver as little as possible for as much as possible. Until you fix the movie streaming, I am not going to buy any movies on iTunes.These are user to user technical support forums, what is your technical support question?
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