Apple and Verizon?
The thought of being with AT&T has always scared me so I stay with my Treo and Verizon. But I REALLY want an iPhone. Anyone know if Apple and Verizon are going to work their issues out in the near future? Anyone know when the AT&T contract is up?
jgalvar wrote:
If this isn't true...I wonder why Apple doesn't make and sell an iPhone to both ATT and Verizon.
Because Verizon are smaller than the smallest UK operator - they are nothing in terms of subscribers and thats assuming that 100% of Verizon customers took up the iPhone.
Can you imagine the profit?
No, there wouldn;'t be any - see above.
So what it may cost more to make a CDMA but Apple would reap ridiculous amounts of money. The iPhone would then be capable of taking over ALL mobile technology.
No, it wouldn't and you know so little about the costs of the suggestion its best to not embarrass yourself further
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i need help updating my phone to the ios 6 i have contacted verizon and they have called apple however it would not update at my house my boyfriend have the iphone 4 and his updated fine. they told me to use itunes on a computer to do it and it still will not work it keeps saying trouble shooting or unable to download i do not understand why. is there any other option.
are you using the newest version of itunes? 10.7?
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Early upgrade finger pointing: Apple and Verizon
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IPad air 2 (direct from Apple) and Verizon -- not possible?
I bought a cellular iPad Air 2 directly from Apple. I would like to (also) use it with Verizon. I went to a Verizon store and asked if I could get a Verizon SIM card, but the they claimed that is not possible. You can only use the iPad Air 2 on Verizon if you buy directly from Verizon. Is that true? I asked in the Apple store, but did not get a clear answer.
You can activate the iPad Air 2 or iPad Mini 3 on any network, you just need the proper SIM card, and you have the freedom to change carriers, but will have to change SIM cards. For some reason, the people in the Apple store are not well informed about the interchangeability of the new iPads. There are two kinds of SIMs now which cover all 4 current carriers: the Apple SIM, which can be used on AT&T, Sprint & T-Mobile, and the Verizon which is exclusively for Verizon.
I read up about the features of the new iPads, and the interchangeability of the new iPads is the feature that convinced me to go ahead and spurge on a new one. I bought an "Open Box Buy" iPad Mini 3, and when i trieed to activiatee the cellular, I found that it had an AT&T branded SIM, and I got an "Invalid SIM" message. I made an appointment at the Genius Bar at teh Apple Store, and explained that I wanted to activate on Verison and needed a Verison SIM. The guy who was helping me said he didn't even know you could do that. He went in the back, talked to someone to verify that I could switch carrieers. They gave me the Verion SIM, I activated it and all is well. Read the articles linked below, and stand yuor ground since Apple isnt giving their emplyees the latest info. My theory is that Apple isn't making the interchangeability well known because they don't want to aileante their carriers. (I'm sure Apple willl save a lot of money not having to keep inventory of iPads for each of their carriers, and instead only have to keep 2 different types of SIM cards on hand instead).
http://www.houstonchronicle.com/business/drmac/article/Where-you-buy-an-iPad-Air -2-or-iPad-mini-3-matters-5851049.php
http://www.zagg.com/community/blog/how-does-apple-sim-card-work/ -
Do I need the "Wildcard in House" in the Settings, General, Profile?
This says that it is expiring and cannot find any information about this from Apple or Verizon.Apple haven't yet signed agreements with yell.com and similar local information services here in the UK or in europe. The rumor is that in the UK and others, will get it sometime towards the beginning of the year.
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Currently have been using my ipad 2 to open and read my emails from Verizon.
Last week Verizon upgraded to My Verizon 2.0 and it is not compatable with the ipad 2.
I can't open my emails or scroll down to read them. I called Verizon and Apple and no one can help me..
Has anyone experienced this same issue on their ipad?
Frustrated verizon ipad user.You can also go to https://www22.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailSe tup
and it gives you a step by step on adding your account. However don't use the server port number they give you because it does not work. I followed the same steps without changing the number and it worked.
The problem I have is that I can not see the folders I created on my Verizon email account, when I open it on my iPad. I have called Verizon & gone to the Apple store and neither had an answer except to say it was the other's problem.
Can any one help? -
if i purchase an iphone6 directly from Apple and take to my carrier, Verizon, will I have any issues?
Yes. Not because of the phone, but because Verizon will only activate iPhones sold specifically for use on Verizon's network. You can buy the phone from Apple or from Verizon, but you must buy a Verizon-designated phone. And if you buy it from Apple there's no need to visit Verizon, as Apple can activate it on your Verizon account.
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I dropped my phone in some water and I don't have apple care. It's been about a week and I'd rather put the money into fixing my iPhone 4 to an iPhone 5s. But I'm not sure if I can just buy the phone from Apple and still use it with verizon. Can someone help?
Yes, Apple will sell you an iPhone you can use with Verizon.
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I just purchased Ipad2 64GB + 3G. It does not stae on the box, whether this is for AT&T or Verizon. I called Apple, and was told that it is not "carrier specific." Was told that I should return, and get one that is set up for one or the other. Are there any advantages to not having a specific carrier? If I keep this one, how do I get 3G service, will it be offered directly from the Ipad like with the carrier specific ones? These are all questions Apple couldn't or wouldn't answer for me. Thanks for any help!
Whoever you spoke to was wrong or misunderstood the question. The iPad is most definitely carrier-specific when it comes to Verizon vs. AT&T. The Verizon model is specific to the CDMA network Verizon uses, and will work with only Verizon. The AT&T model is a GSM, technology used by many carriers around the world, so in that sense the "AT&T" model is not carrier-specific. A Verizon model will not work with AT&T and vice-versa, so you do need to have the iPad model for the carrier you wish to use.
I believe the Verizon model will say either "Verizon" or "CDMA" on the box, so if yours doesn't, you probably have the GSM/AT&T model, but I'm not certain. Perhaps someone else here can confirm.
Regards. -
Since upgrading to IOS 8.1.2 on my iPad3, I cannot send/receive emails from either of my Apple or Verizon email accounts. I confirmed that my internet connection is working. Does anyone know how to fix this problem or how to go back to IOS 8.1.1?
Hi Milrclan,
Thanks for contributing to the Apple Support Communities.
If you're not able to send or receive email from the mail accounts on your iPad after updating iOS, start with these troubleshooting tips:
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
Best Regards,
Jeremy -
IPhone 5 and Verizon customer Service Nightmare Please help!
I need help with Verizon customer service. I would like to know if I am being unreasonable. Here is my story. I ordered an iPhone 5 from apple to add to my Verizon account. This will be my fourth line of service with Verizon. I spend over 200 dollars a month with Verizon. I ordered the iPhone on the first day it was available to order. I received my iPhone on Tuesday 9/25/12. The nightmare begins. I call Verizon customer service to activate service. I get bounced from department to department because they are unable to activate my phone. This goes on for about an hour. I then get to a nice young lady that was very friendly and worked hard to try to help me. We spend for hours on the phone speaking to all of her different departments and even calling apple care and apple directly. The problem is Verizon set my new line of service to start in the middle of October. After about 4-5 hours on hold with customer service I am told they can't activate my new phone until the middle of October because when the order was placed they set up my activation date wrong. They went on to tell me they could do nothing more and transferred me to apple as they said only apple can fix the problem. I spend the next two hours on the phone with apple. Apple class all their tech support and calls Verizon back and explains my phone is a working phone and Verizon is the one providing the service so this is definitely a Verizon issue. I am advised by apple that I need to call Verizon back to fix. At this point Verizon is closed as I have been on hold with reps past closing time. I call back to Verizon and get a really helpful customer service rep the next day. Spend two hours on hold with him and he gets my service turned on. He states they should have been able to help me with this yesterday and apologized to me. He advised I would have to call back the next day to change my phone numbers around. Total time invested today 2 hours. Total time invested so far over 8 hours. I call back the next day to get my numbers moved around. Takes about an hour. When we are done I ask if I can get a credit on my next bill for having to spend over 8 hours on the phone to fix Verizon's mistake. I am transferred to a very condescending manager who laughs at me and tells me in essence they don't care about my time. He offers me one day of service credit. I advise him this is unacceptable. He gives me an analogy that this is like me getting my electric turned off for not paying and then wanting a credit for the time it took to turn back on. He even laughed at me on the phone and told me he wasn't going to do anything. When I asked to speak to a higher up manager I was told no. My question is who do I advise to get this rectified, and is it unreasonable to expect a credit when I spent over 8 hours on the phone with Verizon to correct their mistake? Pleas help!
Yes, don't feel it is as black&white as other posters here, but it is impractical.
What is the value of your time for example? If you are not self-employed, were you still being paid during these 8 hours. A court would consider actual economic loss, did you lose money during these 8 hours? And do you/your employer pay customers in similar situations? In my experience, you get credit based on the service (e.g. the 1 day credit) rather than being paid for your time.
And on the flip side, if I call up Verizon complaining that my phone doesn't work, and it turns out that I had forgot to charge it, do you want to be billed for the rep's time when it was your mistake? (Of course, wireline DOES do this, if Verizon dispatches a repair tech and the fault is inside your house etc (without a wiring contract) you do get charged)
Certainly the one day credit is the minimum they should provide. As others have said, your real recourse is to return the phone. -
I want to buy an unlocked 4s from apple and use it permanently on a foreign CDMA cell service (IUSA Cell in Mexico). I am getting conflicting information on whether this is possible. Apple website says the phones are unlocked for GSM use only.
I called apple when i bought an Ipad to help decide on a GSM vs CDMA version and was told that if I went to Mexico with a CDMA version of the Ipad (2) that i would call the carrier give them some numbers and they would activate it. When i returned I was to call Verizon and reactivate it in the US. I ultimately got the GSM version so i never tested the theory.
I am now thinking of getting the 4S to use in Mexico permanently but want to use it on a CDMA carrier because it is half the cost per month. But will this work? Thoughts?There is no such thing as an unlocked CDMA iPhone. All CDMA iPhones are carrier locked and the carriers do not allow unlocking. All legitimatly unlocked iPhones are GSM only The CDMA side is completely disabled in them.
You can only use a CDMA iPhone if the carrier you want to use offers one. -
iPad Air comes equipped with an Apple SIM. Apple SIMs do not recognize Verizon (only ATT, T-Mobile, and Sprint). Does Apple sell Verizon SIMS or do I have to purchase a new SIM directly from Verizon?
I guess I'll be returning to the Apple store to ask for a Verizon SIM because they did not give it to me when I purchased the iPad Air2 (I told them I had a Verizon data plan). Thanks.
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Apple or Verizon please decide who has to fix the problem
Can't manage account on ipad. Found this and seems to be my problem. How can I proceed if Apple says it is up to Verizon and Verizon says it is Apple who sold me a verizon ipad that has some internal software identifying it as a non-verizon ipad.:
There have been scattered reports of this issue with both Verizon and Sprint. Both of these carriers maintain databases of "approved" IMEIs---basically, of the devices that were sold as "for Verizon" or "for Sprint." It looks like a small number of devices aren't having their IMEIs added to the carrier's database properly.
This will eventually get sorted out on the production/carrier end, and the currently-affected devices might start working. However, I'd suggest simply exchanging your model for another Verizon iPad Air. The one you have is, in effect, defective.
As an aside, Verizon and Sprint really ought to get over themselves and just allow any iPad Air to activate on their network. If I bought an AT&T iPad, which has identical hardware to the Verizon iPad, why won't Verizon let me give them money to use it on their network?I have read on Apple that the iPad Air w/retina display and its iPad mini are actually made to work interchangeable on carriers systems.
The web site stated a Sprint customer went into Verizon wireless where the sales person said the device cannot be activated on Verizon's network.
This customer stated Apple Airs can work on the network and said a simple Sim change out will prove his point.
The question you should ask is by what right does a carrier have to block a device designed to operate on different carriers by design, have that ability removed by the carrier?
In the article another user swapped out his Sim for a T-Mobile Sim from his Verizon iPad air. Cannot swear this was accurate. In the article it stated the id build number is what determines if its operable on more than one carrier.
Strange but true. -
Why won't Apple allow Verizon to let me upgrade from an Android phone to an iPhone 5 early at the reduced price?
Here's one of my responses from Verizon:
Dear Kevin,
Good Afternoon; I know how frustrating it is to want a new phone, and be told that you are not eligible to upgrade early. My name is Shane, and I will be assisting you today regarding your most recent email.
I am sorry to say that it is not possible for us to do the upgrade. We most certainly don’t want to lose a valued customer, but we can’t break our contract with Apple. If we did this for you, we would have to do it for everyone. If we did this for everyone we would risk losing our contract with Apple, and not be able to sell iPhones at all. I understand it is a savings to cancel your contract with us, and move to another provider we certainly don’t want you to do that, but that is an option for you.
Kevin, I am sorry that we were not able to give you the resolution you were wanting. I do appreciate you being a valued Verizon Wireless customer, and I hope you have a good day!
Sincerely,
Shane
Verizon Wireless
Coordinator IRT
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