Apple Care and 1:1 - worth the price?

I am buying my first ever Mac (wither MBA or Pro -retina). Life long windows user. What do you think about the 1:1 service and the Apple Care? Do I need them? I live in NYC so there are several Apple stores in town.
Thanks

Apple care is worth it if you have a mechanical problem with the MBP. If there are no mechanical issues that develop, then it is not worth is, simply put.
The fact is that Apple Care is priced so that Apple will NOT lose money on repairs, so statically it is is not in your favor. You have to balance that with 'peace of mind' as you would insurance.
Note that Apple care does not cover damage to the MBP whether intentional or accidental. Should you drop the MBP, there is NO coverage. It cover manufacturing defects only.
If you are very much a novice to computers, 1 to 1 has virtue. Otherwise most of your issues can be addressed in these forums. An inherent problem with 1 to 1 is that there will be a very uneven quality of the instructors. You may get a good one, you may not. Luck of the draw. Having knowledge and being able to teach others do not go hand in hand.
Ciao.

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I have the late 2013 Macbook Pro 15 inch with apple care, and the display flickers in a certain spot at a certain brightness. Has anyone ever had this issue, and what did you do about it?

I doubt this is a GPU issue i've restarted my Mac, but the shape of the flickering area is in a cone shape comming from the bottom edge from the right side in about 2 inches. I'm thinking this is a failing display?

Apple will cover it if it was an accident or defect. Take it to a nearby Genius bar. I'm guessing its a graphics card or display issue. But the symptoms of a damaged GPU for me were different. I had issues with my last 13" MacBook Pro non-retina mid 2012. If I set it down or moved my machine, my screen would flicker and the pixels would be completely off and the whole system would freeze, even if I wasn't using it. If it fronze when I didn't use it, it would get REALLY hot. Like I said, if it's an accident and less than a year old, Apple will cover repairs. If it's older than a year and it was accidental, AppleCare won't cover it. If it was a defect, it will be covered as long as the AppleCare hasn't expired. If you buy a MacBook through BestBuy, you could buy BestBuy Care which covers accidental and defects. My friend fried his last machine with water and apple was going to charge him the price of a new machine and BestBuy charged about $900 and then he paid extra to upgrade to a new retina display.

Is the Apple Universal Dock worth the price?

Hi everyone, I was thinking of buying a Universal Dock. What do you think of it? Is it worth the price tag of € 49? I know that you get a sync cable, USB power adapter and apple remote (which alone have a value of 20+30+20=70) but what are your thoughts?
Thanks a lot in advance

Thanks for your fast answer
True, although one could argue that you can connect an external speaker without the dock, the dock simply looks nicer.
But, you can't control your iPod with the Apple remote without the dock
So.. I guess it's worth the price tag

HT4623 I got an iPhone5 with apple care and it got stolen and I got it back but the person who took It drawed something on the back would that void my apple care?

I got an iPhone5 with apple care and it got stolen and I got it back but the person who took It drawed something on the back would that void my apple care?

probably not.

HT4993 My phone is dead and I have apple care. Do I take the phone to the istore?

My phone is dead and I purchased apple care. Do I take the phone to the apple store for support?

Sure.
Make an appointment at the genius bar

Worth the price and more

This is a replacement for the older Motion. You can open older project in this version just as you have been able to in previous versions. The new keyer actually works and for $50 is is well worth it.
TOnyTOny

Thank you for this info. I'm glad Motion 5 can open Motion 4 projects (that's truly a relieve! ).
For me to know if it is really worth the price, I'd also need to know if Motion projects can be opened with Final Cut Pro 3 (not FCPX). And by that I mean if I'll still get the interaction there was between FCP3 and Motion 4, or would I have to export every project to a movie and then import it into FCP3? I know I'll lose the new features like rigging and thinks like that, but...

When I turn on a video the screen on my MacBook Pro freezes. I've been through Apple Care and they couldn't fix the computer. I think the fan and the graphics are the problems

When I turn on a video the screen on my MacBook Pro freezes. I've been through Apple Care and they couldn't fix the computer. I think the fan and the graphics are the problems. I can restart after two attempts. Sometimes I use SAFEBOOT

Please advise the model MBP you have and the OSX you have installed.
Also try a SMC reset:
http://support.apple.com/kb/ht3964
Ciao.

I need to purchase a power cord for my intel based 27" iMac. I have had it for almost 2 years, I don't have apple care and I don't want to take it in to the genius bar. I know it's the power cord and I just want to purchase one.

I need to purchase a power cord for my intel based 27" iMac. I have had it for almost 2 years, I don't have apple care and I don't want to take it in to the genius bar. I know it's the power cord and I just want to purchase one.

iMacs take generic power cords. If it fits into the back of the iMac and an electrical socket, it'll work.
Good luck.
Dr. C.

Is a MacBook Pro w/ Retina display worth the price?

Apple community-
    Looking at purchasing portability for school- going to work on an MFA in graphics/web/new media, and need some assistance. I've an iMac from 2007, seems to run flawlessly, but looking at options for taking school with me while at work- I'm currently travelling five different states in my current position. The new MacBook Pro with Retina display looks stunning, albeit expensive, but has many features that worry me.
    For instance, everything is completely bolted/soldered/non-upgradeable, so any desire of modification needs to be purchased pre-production, right? Also, the big issue with their PCIe "Flash based" storage... exactly what is this, and why is it so freaking expensive? I've read different reports on Apple using various manufacturers, so not every MacBook as the same storage model, no third party attempts at upgrades, etc.. If I'd like to install numerous, monstrous programs, such as the entire Adobe Creative Suites, 3D Max, Maya, Final Cut, and so forth, I'll need a high capacity memory drive, as I assume most, if not all of these, need a root drive to install, and not simply an external hard drive. I still make CDs/DVDs, so a SuperDrive is another $80.
    Chatting with an Apple representative, she stated that there is "only one model that will run my software at peak performance," which was the 15-inch model, starting at $2k; also, my software needed a "dedicated graphics card," I'm not too certain that it needs all that, and a high-end PC laptop could certainly run all of my demands- but let's face it, this is an Apple discussions community, and I'm plain simply accustomed to working on an Apple computer. Plus, I don't really care for Windows 8.
    Should I possibly aim to purchase an older model used, something without Retina, but with more storage? Is Retina that big of a deal for a laptop? I also considered the possibility of just toting a Mac Mini with a 13-inch Cintiq tablet; though it does need a constant power supply, it's still quite portable.
    Thoughts? Am I just overthinking this? I've been expecting a MacBook to be expensive, but this could be pushing it a bit.
Cheers!

guiparent,
whether it’s worth the price or not is an entirely subjective opinion. My own choice was to buy a used non-Retina 13-inch Mid 2010 MacBook Pro, and replace its hard drive with a SSD; but since I don’t use graphic-intensive apps such as the Adobe Creative Suite, my own choice would most likely not be best for you. Given your graphic design background, if you find the non-Retina displays sufficient for your needs, I’d recommend that you consider a used 15-inch Mid 2012 MacBook Pro. That model has memory sockets, so you can replace/upgrade the RAM if needed; its internal disk can be replaced by/upgraded with any 2.5-inch 9.5-mm-high SATA hard disk or SSD; and it has a built-in SuperDrive.

Apple Care and 1st generation MBP-Should you get it?

So, how many of you have got Apple Care?
I have a 1st generation MBP (I got one a few weeks after they came out).
Mine still has the whine, but I’m able to silence it with the mirror widget which I’ve been using for nearly a year. (I realize this can now be fixed, but I can’t send my computer off for repair for any length of time).
$349.00 for Apple Care is a lot of money—heck, these days you can buy a brand new PC laptop for this kind of money (albeit a bad one, but whatever).
I’m a little worried of having problems because my MBP is a first generation and it has had the problems we all have heard about on this forum (heat, whine, bad battery, warped lid, etc).
My thinking is, if I DON’T get Apple Care and I need to get my MBP fixed, and it costs MORE than $349, wouldn’t it just be worth it to get a new computer if it needs THAT kind of work? AND, who here thinks that there could possibly be a repair that would warrant $349?
How many of you people with 1st generation MBPs have had problems and actually utilized Apple Care? I know a lot of us are getting close to the ONE YEAR mark and need to make a decision if we’re going to thrown down $349 or not.
Just looking for good insight, knowledge, statistics and/or opinions on the subject to help make the best decision.
Thanks.

I went for the Apple Care contract on my original PB17" that I got in 2003 and was glad I did. I bought the contract, oh, about 8 months into the first year's warranty.
I never had super major problems with it, but everything little thing that happened made it worthwhile.
For example:
(1) I started hearing "clicks" coming from my hard drive about 18 months into ownership. Apple replaced the HD with no questions asked.
(2) I had some problems with the power adapter after about 2 1/2 years. Apple sent me a new one.
I don't know if it came to $300 worth of stuff or not, but it probably did in total. And it was reassuring.
I have a question about those extended credit card warranties though, since somebody mentioned it.
I bought my new MBP with a credit card that offers "one extra year on any product that is warrantied for three years or less".
I assume that means that I get two years now instead of 1 on my standard warranty.
But does that also mean I would get FOUR years instead of 3 if I go for the Apple Care warranty?
And how do those usually work? Like if I have to replace the LCD I shell out, what? A thousand dollars and the credit car company pays me back?
doug

Apple care/ American Express Warranty - Worth it?

My year is almost up as far as the warranty goes, and I purchased this on my american express card which doubles the warranty.
I've only had to call apple once and this was a battery issue, they sent the battery overnight(excellent service)
My question is if something like this occurs again, something small but important(cdrom,battery) - will I have to contact apple or american express?
I am debating on should I get apple care, if it is a huge issue I am sure I could just send it back to amex, but if its something small, does anyone know how this works?

If you don't have Apple Care and your one year is up, you'd contact American Express. They may have you get a repair estimate, and then they'd decide whether to pay for the repair, replace the item, or reimburse you for the original cost. (You would need to have all of your original receipts and not be behind in paying your bill at the time you filed the claim.) More info can be found here:
https://www124.americanexpress.com/cards/cda/dynamic.jsp?name=BuyersAssuranceCCSGFAQ&type=intFAQ
Now, what happens if you buy Apple Care? (I purchased my MacBook with AmEx and bought Apple Care at the time, so I wondered that myself.)
This is what the Buyer's Assurance Plan says (on page 2):
"If you purchase an additional service contract or extended warranty with a product which is otherwise eligible under the Buyer's Assurance Plan, and the combined coverage provided by both the original manufacturer’s warranty and the purchased service contract does not exceed five years, then the product is eligible for coverage under the Buyer's Assurance Plan. The Buyer's Assurance Plan will extend the warranty time period and mirror coverage of the original manufacturers' warranty up to one additional year after both the original manufacturer’s warranty and the purchased service contract have expired. ... "
Since the Apple warranty is one year and Apple Care adds three years, the Buyer's Assurance would be tacked on when the Apple Care ended. However, it's not really clear from the way that is worded whether or not you'd have to buy the extended warranty at the time you bought the product. That would be a good question to ask American Express.
The Buyer's Assurance Plan also says (page 2):
"If you buy an additional service contract or an extended warranty for a computer, computer component or part that already comes with an original U.S. Manufacturer’s warranty, unless such coverage is provided from and
administered by the original manufacturer, coverage under the Buyer’s Assurance Plan does not apply."
Since Apple Care is provided by Apple, it would seem that this exception would not apply. That would be another question that might be worth asking American Express.
The American Express Buyer's Assurance plan can be found at https://www124.americanexpress.com/cards/benefits/includes/pdf/buyersAssurance20 03.pdf

HT3302 Does the extended apple care cover water damage to the iphone?

Does the extended apple care cover water damage to the iphone?

If you have AppleCare+, Apple will replace the iPhone for the "deductable", which in the US is $49. If you have the standard AppleCare plan, then accidental damage is not covered and you will have to pay Apple's out-of-warranty price for replacement. See:
http://www.apple.com/support/iphone/service/faq/
Regards.

Apple care and warranty

Does the one year warranty that comes with the macbook cover the same things and all that the three year Apple care does? Or does the Apple care provide more coverage.
Thanks
Appleyard.

If you're still in the 90-day limited warranty, there is very little benefit to purchasing AppleCare, as everything it provides except for the TechTool Deluxe CD is available for free. After the 90-day period and within the first year, you may be given the option to purchase AppleCare during a support call if the issue you're calling about is found to be in software. Should you run into problems with the computer at a later point, the cost of the repair may be much more than the cost of purchasing AppleCare. AppleCare can be purchased at any point within the first year of purchasing the machine, so you can wait a while before deciding.
You may also be able to find an AppleCare package for your computer from another source for a cheaper price, and if you paid for the machine with a credit card, the credit card company may also have placed a guarantee on the machine.
(14651)

I want to buy apple car protection but I missed the cut off by 12 days. Anything I can do?

I want to buy apple car protection but I missed the cut off by 12 days. Anything I can do? It would be great if Apple reminded me. There's nothing wrong with my laptop and it is well taken care of. I just want the extra protection. Any help?

No, there's nothing you can do at this point. Note that AppleCare must be a better deal in the long run for Apple than for you, otherwise they wouldn't sell it. The same is true for all extended warranties. In the long run, you should spend less paying out-of-pocket for warranty repairs (which don't happen often anyway) than buying AppleCare. Especially since AppleCare doesn't cover accidental damage.

Apple Care and Discoloration

On October 11, 2006, I called Apple Care and they agreed to fix the discoloration that has been happening to my Macbook. I am currently a college student so giving away my computer for a week is pretty much not going to happen especially since it was during midterms. The box never got to my house [go to school in Boston, Home in New York] and so early November I called Applecare and asked for another box to be sent. They sent another and at the time I thought that Thanksgiving would be a good time to send it back but projects came up and I couldn't. Thus December break will be the time I send it back to Apple while I am home.
My question is: Since the service request was opened on October 11 and I won't be sending it back until, at the earliest December 20th, will this pose a problem for me getting my laptop back? or even it getting serviced? do service requests expire? The email that I got back in October had a link that said I could check my status online and that is still valid so I'm assuming it's valid still.

Usually when Apple sends you a box, they give you a "send by" date with it. If it's longer than that period, you should contact them first before sending it in (just to avoid any problems). As mentioned, if you have an Apple store nearby your home, you may want to bring it in there. As this is a known problem, many stores have the replacement parts in stock. If not, they can order it for you and you can hold on to your MacBook until they get it in. In many cases, if they have it in stock (or if they have to order it and get it in), they can replace it same or next day so you're not without your MacBook for any major period of time.

Apple Care and 1:1 - worth the price?

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