Apple Care & ATT insurance doesn't cover shattered phone - why?

Purchased iPhone 4S + Apple Care $99 + AT&T insurance but when I shattered the phone into 8 pieces after 11 months (hit concrete on top corner with Speck case on), Apple said this is not covered and AT&T wants $200 for a refurbished replacement. What should I have done better to get a replacement for a more reasonable amount? I'd like to know for the next phone I'll upgrade to in May 2013 when I am eligible. In meantime, am using 3G with VERY limited ability.
SAD!

AppleCare has never covered user caused damage - it provides
protection against manufacturing defects. I do not know the provisions
of AT&T insurance so I cannot comment, but you should have been
given documentation when you signed up for the AT&T insurance or
find it on the AT&T website.
Do you have AppleCare or AppleCare+? Provisions are different and
details are at Apple.com
$199 US is the price for out of warranty replacement on an iPhone 4S.
Check with Speck to see if they provide any assistance/coverage for
using their case.

Similar Messages

Why doesn't Apple have a insurance program to cover stolen devices

Why doesn't Apple have a insurance program to cover stolen devices?
As a apple customer I feel that is very important that we are offered some type of insurance plan to cover our devices if it is stolen besides the AppleCare which is offered that only cover software issues. We as consumers spending hundreds to thousands of dollars on our devices and if it is stolen we are not compensated for it at all which I think is totally unfair. We the consumer put our lives and in some cases our life savings into our devices and this should be taking into consideration By implementing a insurance plan which allows consumers to choose the type of coverage plans allows the customer to feel more secure with there purchase.

Donald Morgan wrote:
(99%) of Insurance Companies cover stolen Computers in there Homeowners Policys. I suggest you check with your Insurance Provider. Problem Solved.
Well... Usually the deductible is high enough to make it barely worth the claim. Once you claim you may also find your insurance rates go up for several years. The rule of thumb is don't claim unless you're talking at least $1000. In that regard it could be useful if somebody offered separate insurance, though I suspect one might wonder why one was paying $50 or whatever per year for insurance on a single item versus just paying a bit more for a lower deductible on the homeowner's that would cover a host of items.
Qbangz: I have almost always had renter's insurance or the equivalent, even when I stayed in a dorm at college. If somebody decides not to have it then that's a personal choice, but it is available.

If i have apple care protection plan does it cover cracked screens?

if i have the apple care protection plan does it cover a cracked screen

No. The AppleCare extended warranty only doubles to time to a total of two years and extends the time of free telephone support. It still excludes accidental damage like what cases a cracked screen.

I have the first generation iPad and bought the apple care protection. Does it cover accidental damage?

I have the first generation iPad and bought the apple care protection. Does it cover accidental damage?

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
 Cheers, Tom

If I buy a new iphone is my apple care plan still valid on my old phone?

If I buy a new iphone is my apple care plan still valid on my old phone?

The Applecare remains with the device until expiry and is transferable
Is the AppleCare Protection Plan or AppleCare+ transferable?
Yes.
If you choose to sell or give away your Apple product, you can also transfer the ownership of the AppleCare Protection Plan or AppleCare+. Please see the Terms and Conditions for complete details.

HT4993 is there a iPhone 5 replacement deal Apple has where i could send my shattered phone?

is there a iPhone 5 replacement deal Apple has where i could send my shattered phone?

http://www.apple.com/support/service/
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 5
$229
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in U.S. dollars and are subject to local tax. "

Why my apple care for iphone doesn't transfer to my new phone after I claim a new one from apple store ?

2 days ago my iphone fall into a sink full of water. Yesterday I went to apple store and ask for apple care for iphone and they have it. So, I bought it and registered it right away since my iphone still be in a garentee and still not surpass one year usage. Then they told me that my iphone problem considered in a "physical damage case" which they have a policy for claiming a new iphone and pay some fee. After I got my new iphone, they said that all the information and phone data which is registered into apple system about the phone and the user and bla bla bla will transfer to my new iphone. Today, I just check my phone serial number in "support & coverage " column and I found that all the phone data in apple system is already transfered from the old one to the new one EXCEPT the data of apple care that I already registered before I claimed the new phone. Now, the question is " What can I do ? " and " will it be transferd to my new iphone or I have to buy a new apple care for my NEW PHONE That I got from their service "

Placing your iPhone in the toilet was the correct thing to do but you should have purchased an android phone instead. That would have solved these issues. :-)

I dropped my brand new iPhone in water and apparently my insurance doesn't cover eater damage. Is there any loop holes to get a new phone without paying full price, Can i upgrade my insurance and then send it in in a week or so?

How long do you have to wait to make in insurance claim.

kaebarber,
We should take a closer look into some options for you. Normally insurance covers water damage. Which insurance do you have? Is it through Verizon Wireless?
VanetrisC_VZW
Follow us on Twitter @vzwsupport

HT1863 I purchased apple care through sprint when I got this phone last year in November. Do I need to register it to use it? I'm no longer with sprint how do I figure out what kind of care plan I had??

I don't have sprint anymore but I need to get my iPhone replaced its not working the way it should anymore. How do I go about doing this. I never registered my AppleCare I didn't know I had to but I certainly paid for it!!! Please someone help! My phone is a ball of glitch madness

Go to Settings>General>About. Scroll down a bit then copy your serial number.
Open Safari and navigate to selfsolve.apple.com. Paste the serial number into that field and tap Return.
This should tell you your waranty status.

The PUK code doesn't unlock my phone, why?

For some reason my Huawei 330 decided to lock itself today so I typed in the PUK code and I was asked to type in another pin number to unlick the sim which I've done 6 times now but it still doesn't want to unlock. Any ideas? (It's a **bleep** phone by the way )

Have you tried to power off, then take the battery and SIM out & wait a few seconds, then re-insert battery/sim and power on? Sometimes a complete turn-off might assist.

I have a iphone 3GS, I am trying to send a apple calendar event invite to my sister's phone, why isn't she getting it? I have received invitations from other people before.

She said she did not recieve any invite and it would not let me add her phone number :/

I would think that at the very LEAST you would be eligible for a COMPLETE refund of ALL charges for insurance paid thru Verizon! They were charging you for something you were ineligible for! Verizon has a record of whether or not you purchased the phone from them - otherwise how could they deny the claim!
It very sad to see how customer service and customer satisfaction has been lost here ... !

How can apple care tell me that it doesn't cover accidents

I bought my iPhone from AT&T as well as apple care plan
Now my screen is cracked and AT&T say they can't
help at all not even a phone call. Apple says my apple care
Insurance plan doesn't cover accidents. Really what else is there
Company's like apple and AT&T are exactly why the economy is down
Because they scam people in to buying insurance. Apple care
But they don't cover accidents. Explain this apple care

I believe AppleCare+ is only available for the iPhone 4S. Give Apple
a call to be sure I am not mistaken. AppleCare+ was released with
iPhone 4S. Even if AppleCare+ is available for iPhone 4, you are
past the 30 days from time of iPhone purchase to be eligible.
from Apple.com:
Important notes
AppleCare+ must be purchased within 30 days of the date you bought your new iPhone. If you did not purchase AppleCare+ with your iPhone, you may purchase it at an Apple Retail Store. To buy AppleCare+ at an Apple Retail Store, a Genius will first need to verify your iPhone purchase date and confirm that your iPhone has no pre-existing damage. Schedule a Genius Bar appointment
See AppleCare+ Terms and Conditions for complete product details.
Message was edited by: imobl

What does Apple Care cover exactly?

My iPhone 6 Plus has several nicks along the edges, and so does the screen. Would Apple Care (My first free year) cover this, with a set base price I'm assuming?

No. Cosmetic damage is not covered.

I phone 5 screen completely crushed and have no apple care.

i phone 5 screen damaged ( comletely crushed after accidental drop of some metal rod on phone ) and I dont have apple care or insurance. I just bought that phone few months back. What are my options? I would appreciate any advises.

Allan Sampson wrote:
The only way AppleCare would cover this is if you have the AppleCare Plus extended warranty which includes two accidental claims for an exchange over the two years with a $50 deductible.
FYI Allan that price was raised a little while ago.
Apple Increases the Price for iPhone 5 Replacements

Apple Care+ Purchase

You now have to purchase Apple Care+ at the time you purchase the phone. Does anyone know if this will be something you can just click on to buy when you go to preorder the Iphone 4S on Friday?

I had the same problem, and there are many conflicting responses from various sources.
I actually called verizon customer service to ask about this and I was told they did not offer it at this time.
The person I spoke with had no idea what applecare+ was, and I had to explain to her the difference between it and the standard applecare (which does not cover the 4S).
If you search for the issue on apple's community boards, there are all sorts of responses. The most common response is that we are supposed to bring our boxed, unactivated phone in to a brick and mortar apple store and they will allow us to purchase applecare+ then.
However, I have been to two brick and mortar apple stores (Honolulu, HI), and spoke with the managers for each store, and they did not even know that we are not able to purchase applecare+ through carrier website pre-orders. One of them told me to cancel my order and preorder through them (which actually will reset your data package to one of their limited plans, even if you are supposed to be able to "grandfather in" your unlimited data plan). Another told me to bring my phone in on the release date and return and re-buy the phone.
Luckily, one of the malls I went to has an apple store and a verizon kiosk. I went over to verizon, and again, the salesperson had no idea that applecare+ was not available on the website. Another salesperson jumped in and said that on October 12th a toll-free number would be released for all pre-ordered 4S phones purchased through carrier websites, which would allow us to buy applecare+.
I guess we'll just have to wait and see...

Apple Care & ATT insurance doesn't cover shattered phone - why?

Similar Messages

Maybe you are looking for