Apple Care covered the fault of the Airplay unstable

           I am a teacher from Taiwan who using iPad Air via Airplay on teaching. I
have reported the unstable situation about Airplay that I faced almost every day
on my classrooms to Apple Care since March. But every time I called, they all
denied that Airplay has any problem.
           They kept convince me to believe the problem is cause by my wifi
or my apps. This went on for months, until May 22 I went to "Studio A " where I
bought my iPad Air and my Apple TV. At beginning, the clerk also said no one
has reported the airplay unstable problem to them. But I insisted to try there.
The problem showed out, then they started to admit Airplay really have some
problems. Same time I called Apple Care, and let them talk to each other then
Apple care gave me the case number 591847091 and one guy sent me a email
said he will keep follow the case. But after monthly time I waited,
he didn't give me any feedback even I sent him email still no answer. I started to
called Apple Care, now they do the same thing again. Denied the Airplay has any
unstable problem. I feel very frustrating and be fool. Now they gave me another
case number 606054625 and until yesterday June 27 they still said that I am the
only one who reported this kind of the problem to them.
        But from the articles in this community, Airplay unstable situation have been
reported since Jan. why Apple Care still tried to lie to the customer. And from the
solution below. I really couldn't say it is brilliant. Because in the class I don't have
that much time to run all the resetting. Because that will spend more than 5-10
minutes. My students valuable education time will get waste. Then unstable
problems will still happen again and again.
        I really feel Apple should find the better way to solve the problem, or start the
" recall " plan.

Could be a problem with your Apple TV.
iOS: Use AirPlay Mirroring
http://support.apple.com/kb/ht5209
iOS: Use AirPlay to wirelessly stream content
http://support.apple.com/kb/ht4437
iOS: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS4215
 Cheers, Tom

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jaymanjoel wrote:
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“Global repair coverage (1)”
http://store.apple.com/us/product/MD012LL/A/applecare-protection-plan-for-macboo k-pro
Click “Africa, Middle East & India”, then India
http://www.apple.com/legal/sales-support/applecare/appgeos.html

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Hi adeyy,
Thanks for visiting Apple Support Communities.
The AppleCare FAQs has some information that you might find helpful:
http://www.apple.com/support/products/faqs.html
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HT204291 3th. gen apple TV with 5.2.1 and mac mini with 10.8.3, only black screen on TV after selecting Apple TV on the airplay icon. how to troubleshoot?

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Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router. (Also try removing it’s power cord for at least 30 seconds)
Restart your mobile device.
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Troubleshooting AirPlay
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Wifi Diagnostic Software (for Mac users)
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I heard that Apple were introducing a new chip type in September but I'm not too keen using publicly untested products (think the first week of the Pro being released). Can anyone confirm this is true? Also are Apple releasing/upgrading anything in the next few months?
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Apple Care covered the fault of the Airplay unstable

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