Apple care in foreign country

hello, as i was in Russia before 2 weeks, i bought a new mac book air. when i come back home in Germany,in 4 months, can i by an apple care protection plan for it?

I am not sure. I would call one of these authorized Apple Resellers in Croatia to make sure : http://www.apple.com/uk/buy/locator/map.html?tySearch=1&viaProduct=2&viaSpecial= -1&strCountry=HRV&lat=45.814912&lng=15.9785145&gCountry=HR

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Apple care protection plan country specific?

Hi
Is the apple care protection plan (apple care plus) country specific?
can i buy iphone in one country and the apple care protection plan in another as I will be moving there?

Apple is said by other's experience to try to honor its warranty world wide in the countries in which Apple has an official presence. Apple does not have Authorized venders and service providers in every country.
Folks report the best warranty service with the GSM iOS devices. The CDMA devices are country/cellular provider specific and folks report that they are instructed to return them to the country of purchase for warranty service. For example, folks bought gray market Verizon iOS devices in Hong Kong and report that when they needed warranty service, Apple in Hong Kong told them that the Verizon devices could only receive warranty service in the US because Apple does not sell the Verizon model in any other country.

Can I register iphone 6 plus and apple care+ in another country?

I am located in Australia, and I received a gift - iPhone 6 plus purchased in Singapore. Can I register the phone and upgrade the apple care in Australia? Do I receive the same support offered in Australia?

You're welcome. The iPhone has never had an international warranty because of regional band requirements. Also, remember that if it needs to be sent back, you cannot send directly to Apple, as they will not accept international shipments for service. It would have to be as I stated earlier. That phone may not support your local LTE bands either. Good luck.

Can I purchase the "old" Apple Care Protection Plan for the iPhone 5S?

Hi community,
I have an iPhone 5S since day one of launch (september 20th 2013) and I want to purchase an Apple Care Protection Plan for it.
As I remember it's possible to purchase it as long as the 1-year-warranty is running, so my time is limited :-)
It seems as if the "old" Protection Plan doesn't exist anymore, there's only AppleCare+ for purchase.
My problem is that AppleCare+ can only be purchased 30 days after the purchase of a new iPhone.
Am I still able to get the "old" Protection Plan with the same conditions or is there no chance?
Thanx-a-lot in advance!

Call Apple care in your country they should advise you if you can purchase as you seem to have fallen between the two Plans if AppleCare+ was announced in your Country after the date you purchased your iPhone 5S
Contact Apple for support and service

Is Apple Care applicable in a different country?

As a foreign student I am planning to buy a MBP in the US, with Apple Care. However, when I move back to my home country (the Netherlands) will all the benefits from the Apple Care program still apply? Will I still have full coverage? (ofcourse within the three years of purchase)

Yes.
I do believe though that South Africa doesn't recognize AppleCare, although that may have changed. There may be other countries that don't. See all the documentation on http://www.apple.com/support/

Foreign apple care + battery issues

Hi people,
I tried searching for similar issues but it seems I have several of them combined. And I've just about gone crazy with this issue so I need to hear your opinion/advice.
I was living in the States in 2008 and in September I bought my 15" MBP. Got a Apple Care warranty with it as well. Now, I live in South-Eastern Europe, in Macedonia, where there are no official apple stores.
A month a ago my battery died and by dying I mean all-of-a-sudden, it showed 0% and the charger was green. A couple of hours later is started swelling and by now it's almost complete open. I went to a retail store here who told me to contact apple.com
I did. Called the US number. Got a very helpful advisor who told me that the retail store over here does have the right to submit a warranty request, upon which apple will send me a new battery. If not she said I should call back and they'd give me information on what the closest apple store would be in the region so I can try there.
The store over here, however, is being completely irresponsible and unprofessional to begin with. I went about 5 or 6 times, asked to see the certified technician who was never there. I left my contact detail 3 times in 4 weeks and no one called. Finally, I had to ask for a favor from a friend and got the technician on the phone who said I would have to pay for the whole thing which is not what anyone from apple mentioned.
I called back Apple in the US. This time I got some ignorant guy who thought I was calling from Asia, and despite me asking him a very concise question about how justified this claim that the store is making is and what are the other places near by I can go to, he kept ignoring me and kept repeating that it will be handled once I come back to the States. And that I should buy a new battery. I told him I live here and I have no plans of coming back any time soon, so he said he can't help and gave me some other international number which only takes emergencies.
Now imagine my anger about 1st being told one thing and then another. Not only that but he claimed to not be able to do something which the previous advisor did without me even asking?
Anywayz, here come my questions ... has anyone ever encountered a situation similar as this? Or heard of people having to pay shipping costs even in countries that have only retail stores? Any advices? Any way I could contact the previous advisor (I only have a name and a id call number)?
Anyone know a official Apple store or a store that deals with Apple Care in the region of Bulgaria, Greece, Albania, Serbia, Croatia, ... and the furthest is obviously Hungary ...?
thanks.

Welcome to Apple Discussions!
has anyone ever encountered a situation similar as this?
Yes, it is called "the left hand doesn't know what the right is doing."
Or heard of people having to pay shipping costs even in countries that have only retail stores?
Keep your receipts of the shipping cost. You may need to escalate this to Customer Relations, given your contrary feedback.
Any way I could contact the previous advisor (I only have a name and a id call number)?
That's something, a case number would be better. That's how AppleCare is able to track customer calls. But you can try the id call number.
Anyone know a official Apple store or a store that deals with Apple Care in the region of Bulgaria, Greece, Albania, Serbia, Croatia, ... and the furthest is obviously Hungary ...?
Pick your country here, and then pick the Support on the toolbar on top.
http://www.apple.com/support/country/
This being a user to user forum, that's probably all we can offer.
Good luck!
Message was edited by: a brody

Apple Care Registration and My Country

Hello All,
I have encountered a problem while attempting to register for my Apple Care Protection Plan. After signing on to my Apple ID, I must write out my Address, Province, Postal Code and Registration Numbers. However, it states that I am in the United States. However, I am not. Therefore, my Postal Code will not work, for it expects an American "Zip" Code" instead. At first I thought that I might have registered my Apple ID incorrectly in the first place. But, I checked my Apple ID and it states that I am in Canada.
Any ideas, Thx

I'm having exactly the same problem. If I have to type all my details in again, i'll scream!!
I reported this to apple via their feedback form and was told to make sure I had registered the macbook pro and this should swap the country over to mine (UK).
However, it hasn't. The e-mail says ring your local support office.

Is apple care for iphone limited for the country you've purchased?

Is apple care for iphone limited for the country you've purchased?

I believe it is international.
Each product has a different AppleCare Agreement and different conditions.
For the iPhone there are online several AppleCare manuals in different languages. May be they are just translations but may be each different language/country give different rules.
Anyway if you buy in a country and register Applecare in that country you recive your actual Manual and rules to follow. If you need assistence you can call your serivce number or start the request online. Apple will decide according to the problem and your location how to procede: you may go to a service center, or send the item to the adress Apple will provide to you, or Apple can send you parts to repair it yourselve.
This should not be limited to a country.

Foreign Apple Care

Hello, sorry if this is a repost, but I only found a couple topics related to my question, but they were old and I'm not sure if Apple didn't change some rules since then. Maybe I didn't know how to search right, or no one really talked about it for a while.
So the thing is:
I bought a MB Pro 17 inch in Brazil in March/2010 and this week I bought the Apple Care in the Netherlands.
I'm constantly between these two countries, using the MBP as my travel companion.
So,
1) if the computer needs repair in any of those countries, will the Apple Care ensure me free service, regardless of where I am?
2) what do I need to have in my hands to get the service? Will the purchase receipt from Brazil be accepted in the Netherlands, or it's not necessary? Do I need to show only the Apple Care number?
Thanks!

1) if the computer needs repair in any of those countries, will the Apple Care ensure me free service, regardless of where I am?
Yes, nothing to worry about at all.
2) what do I need to have in my hands to get the service? Will the purchase receipt from Brazil be accepted in the Netherlands, or it's not necessary? Do I need to show only the Apple Care number?
You don't need to bring anything, AppleCare is attached to the serial number of the computer. You may want to keep that number in your wallet but I'm sure it's stamped inside the computer. If you ever want to check your AppleCare status go to:
https://selfsolve.apple.com/GetWarranty.do
After you input your serial number then click the link called *See Your Service and Support Coverage.*
Roger

Iphone apple care other country

Thanks for your service. I'm Korean and my English skill is awful....:)
I bought my Iphone5 in Korea last year, and I'll visit the united states for one year.
So I think that I have to buy an apple care service...
Question is this... : If I'll buy an apple care service in Korea, can I use this plan in united states?
Fix service.. or refurbish...
I'll appreciate that If you response this Q at this e-mail....
Thank you... Iphone and new macbook is really awesome!!! It is all from your creativity!!
<E-mail Edited by Host>

Sorry, no. Your iPhone warranty/support is only valid in Korea, whether you have AppleCare or not.

I could not get my iPhone 5 which purchased in Australia repaired by apple in the US. Guys from apple retail store verified a replacement for me and asked to call apple care. However, apple care said they cannot get it fixed nor repaired.

My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.

Warranty on iPhone is not international, but valid only in country of
original sale. Since you purchased the iPhone in Australia, your warranty
is valid only in Australia. You must either personally return the iPhone
to Australia for evaluation and possible replacement or sent it to someone
in Australia to take into Apple for the evaluation. Apple will not accept
international shipments for repair nor will Apple ship out of the country
after replacement.
Sorry to be the bearer of this news, but it is the way iPhone warranty and
replacement has always worked.

My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

When you buy an iPhone in the U.S. it's locked to that country with the carrier you bought it for.
If you bought the device unlocked in the U.S. it's unlocked, you can use it on any carrier. Even one's outside the country.
If you want to do a repair on a device you bought in the U.S. and your using it in another country, you must send it back to the U.S. Why? That's where you bought it from.
AppleCare Protection Plans and AppleCare Limited Warranties are registered to your hardware.
Your hardware is your iPhone.
Wherever hardware that was bought then that's the country it was designed to be used in and that's where it was manufactured.
Apple is very localized - if you call U.S. tech support, you'll speak to somone in your country.
So, what does all this mean?
In order to do a repair, you need to send it back to the country you got it from.
And we're all customers like you. We understand that you're upset, but Apple isn't gonna bend the rules to one individual.
Policy is policy. Get over it.

TS1646 I live in a foreign country and would like to use my US credit card (which has my current foreign address) to make purchase in the US App Store. How do I do this?

I live in Japan but I would like to use my US credit card to make purchases in the US Store.
I had no problems with this previously, but I recently informed my US bank of my Japanese address and changed it (had to).
There is no way to input my Japanese address (so that it matches the bank information) in the fields for the US App Store (which has no foreign country fields, you are limited to having to fill in the US state field, flags me for phone number area code differences, etc.).
When I hit the change country button: A) It took me to the Japanese App Store; B) I could not use my US credit card there (despite my Japanese address).
Yes, I may want to make purchases in the Japanese App Store in the future (I am bilingual), but the selections are different depending on the country.
Now I can make purchases in neither country.
I want to make purchases in the US Store from Japan.
Help! I feel like I am getting punished for being global. (The world should be getting smaller, more interconnected, and more convenient with the Internet --- not the opposite!)

Well, I can certainly understand the licensing argument if I were using a Japanese credit card with a Japanse address and making a purchase with Japanese yen from the US Store from Japan.
When I am making a purchase with US card from the US store with US dollars, the argument becomes a bit suspect (I know it is Apple's, not your argument).
it is just kind of a paradoxical situation and I am hoping Apple will offer some sort of solution. We can always hoe, right?
Thank you for your reply.

I bought iphone from Canada but now I'm in Thailand and I upgraded to ios6 but I couldn't turn on wifi and back up on icloud so I want to know that how can I claim my iphone with apple care because no apple store in Thailand. Thank you.

I bought iphone from Canada but now I'm in Thailand and I already upgraded to ios6 but It doesn't work well.I couldn't turn on wifi and back up on icloud so I want to know how can I do with my iphone because no apple store in Thailand.Can I send it to any apple care which is easy and near my country? Thank you.

You can find a local shop and pay to get it fixed or you will need to send the phone to someone you know in Canada and have them take the phone into Apple for service. Then they will need to ship the phone back to you. The warranty is based in the original country of purchase.
Decide which is your best option.

APPLE CARE AGREEMENT NIGHTMARE

I'm not sure if this is the right section but I saw no better place to list it. When the iphone 4 released I purchased 5 for my family. I had 5 new apple care agreements purchased separately. I registered the agreements to the phones and they showed up online when I logged into support online. After about a month one of the phones was acting up. I went to the apple store and they swapped it out. All was well.
I looked at my agreements about a month later when I purchased another apple piece of hardware and realized one of the phones was missing. I called apple and they told me after quite some time of research the agreement was not moved to my new phone and it was somehow assigned to someone in a different country (don't recall where). They assured me the problem would be resolved and all the data was in the system. I hung up and waited.
A month went by so I called again. Same scenario as last call with the same results. I have now called no less than 12 times. I have been assigned different case #s periodically. Now one of my other phones no longer shows on my account. Apple support tells me they show the 2nd phone listed on their side and no idea why I am unable to see it listed on my account.
I last spoke with apple on 6/28/11 and the rep assured me he would escalate the case and call me back. No return call so today I logged in and checked the case online. To my dismay the case says it was closed on Feb 9th. How can that be??? I spoke with the rep on 6/28/11.
The phone is now out of warranty and the apple care agreement should kick in. The phone has been having some issues today and I started thinking I am about to get screwed by apple since they won't fix my apple care agreement.
Can anyone offer any advice as to how I can fix this? When I call support they tell me there is no way to contact the department that resolves these matters and they can't even call that department. All they can do is escalate cases. I can't believe a company like apple would put a loyal customer through this much grief! Can anyone out there offer any help???

Call the Apple tech support number and ask to speak with someone in Customer Relations. When you get a CR representative on the line, explain the situation to them including the names of the people you spoke to and when they promised a callback, provide all the case numbers you've been given, and ask for assistance in obtaining a resolution to this problem.
That's all anyone here can suggest, I'm afraid.
Good luck and regards.

Apple care in foreign country

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