Apple Care is useless when it comes to over the phone help...

I called applecare the other day because randomly my macbook wasnt starting up completely and would stop at a blank white screen rather then the apple logo with a spinning gear.
After being on hold for 35 minutes I finnally got to talk to a representative. The women walked me through a couple different possible fixes for my problem but none of them worked. Everything she sugested was something I either already tried or already found in the manual. After putting me on hold for another 5 minutes she said that my macbook needed to be sent in to be repaired. After just getting my macbook back from repair for a hinge problem, I was not ready to give it up just yet.
Instead of sending me a box to ship my macbook into applecare she connected me to this number that she claimed could possibly just send me a new macbook which would be fine with me since I have everything backed up. I was connected to the COMPLETELY wrong number and was speaking to somebody about order status...***? This new rep had no idea why I was transfered to that number and said I need to call applecare back and she was really sorry.
So anyways, to make a long story short I decided to take matters into my own hands and went down to the local apple store. Since the store is always busy I couldnt get help that day but the next moring I was able to get my appointment in.
The apple genious at the genious bar did something called like reseting the PRU...not sure what it actually was but it worked and took him about 3 minutes to get my macbook to work completely fine again.
Ok I'm done complaining now...but the moral is dont always trust what applecare says...I saved myself about a week being without my macbook just by taking it into someone at the apple store who knew what he was doing.

Well she told me to do the thing with holding down the "c" key and trying to boot off the disk. She also had me press another key combination while it tried to start up, but that didn't work either.
The man at the genius bar did something with the power adapter plugged into the laptop without my battery. He opened some sort of log and scanned my hard drive. All of this was not suggested by the applecare woman on the phone, and the apple genius showed me how to fix it myself if the problem happens again although I dont remember every step.

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You might want to try resetting its power management unit; see the following tech notes:
http://support.apple.com/kb/HT1895
http://support.apple.com/kb/HT1379
The reason I'm suggesting this is that some startup settings are stored and preserved by a tiny battery that lasts about 5 years, inside the computer. When that battery dies, the computer may forget things like what time it is and which disk to start up from. If your Mac is around 5 years old or more, that little battery might be on its way out.
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How do I make it so that the one computer that has the main itunes account on it be used on other computers, when it comes to backing up phones and not deleting data off of phone that isnt on that computer itunes becasse its all on the one main computer

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Thank you. Save or print this page for your records. We'll also send you an email confirmation. Case ID: 421912520 You have chosen to call Apple later. When you're ready, call the phone number below during business hours and refer to your Case ID for fas

Thank you.
Save or print this page for your records. We'll also send you an email confirmation.
Case ID: 421912520
You have chosen to call Apple later. When you're ready, call the phone number below during business hours and refer to your Case ID for faster support.
1-800-MY-IPHONE
6:00 a.m. to 11:00 p.m. Central
iPhone
Restore or update not working as expected
You can review this case in the Cases & Repairs section.
Additional Resources
Return to Apple Support home.
Visit your Support Profile.
Create another support request.
Your contact information
Onechai John
<Email Edited by Host>

They already have your number and/or email address and maybe have sold it several times already to others as well. They also use number generators - software that will automatically create them - some work and some don't, they don't care, they send out millions and a few will fall for it and send them money. The only way to "hide" would be to change both and your password, but then it would happen again at some point.

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Can I use apple tv in India when I buy it in the USA?

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Welcome to the Apple Community SOM_PA.
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Why my apple care for iphone doesn't transfer to my new phone after I claim a new one from apple store ?

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Placing your iPhone in the toilet was the correct thing to do but you should have purchased an android phone instead. That would have solved these issues. :-)

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Yes

I just got a new iphone 5. When I plug in the ear buds, the sound still comes out of the phone itself. What do I do to get the audio to go to the ear buds?

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Just to recap, this is a collection of ports I have collected over time for people who needed this information when setting up the HP ePrint app so that they could view their email from within the app. I am certain other applications also need this information. Although lengthy, I could not find a more comprehensive place to retrieve this information. Feel free to post additional information, faulty information, or other related topics below as this is simply a collection of data and it would be practically impossible to test all of them. Thank you!
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
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My imac will not connect to wifi what so ever. i have tried 3 different routers and all my other apple devices work fine. when i take it to the genius bar it seems to work with apples instore wifi. thus leading the "geniuses" to say nothing is wrong.

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Back up all data before making any changes.
Step 1
Take all the applicable steps in this support article.
Step 2
If you're running OS X 10.8.4 or later, run Wireless Diagnostics and take the remedial steps suggested in the summary that appears, if any. The program also generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
Step 3
If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. Continue if you find that Wi-Fi is faster with Bluetooth disabled.
From that same menu, select Open Bluetooth Preferences. If the box labeled Discoverable is checked, uncheck it. Click the Advanced button, and in the sheet that opens, uncheck the top three boxes, if any are checked. Click OK. Enable Bluetooth and test again.
If the application called "Bluetooth Setup Assistant" is running, quit it.
Step 4
This step will erase all your settings in the Network preference pane. Make a note of them before you begin, and recreate them afterwards. It may be helpful to take screenshots of the preference pane.
Triple-click the line below on this page to select it:
/Library/Preferences/SystemConfiguration
Right-click or control-click the highlighted line and select
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Step 5
Reset the System Management Controller.
Step 6
Make a "Genius" appointment at an Apple Store, or go to another authorized service center.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
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Ghubash wrote:
My iphone 4s haven't facetime?
This is an unrelated issue... Please start your own thread.

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Apple Care is useless when it comes to over the phone help...

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