Apple Care removes Protection Film / "ScratchStopper"

Is it typical, that Apple Care removes your "ScratchStopper" from the Display according to Diagnosis? (Even if they apply no maintenance?)
My experiences with Apple Support were always very good but now I am a bit disappointed.
Is there any hope to get a refund?
Thanks a Lot

Hi Ed,
What did they say was the internal damage? You need to have them explain the damage, and how they consider it caused by you. This is totally unacceptable if you have Applecare that they would be doing this. You sound too nice and just accepting what they are telling you. You need to call Applecare and fight with them.

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AppleCare is a warranty extension and covers manufacturing defects. It is not insurance and will not cover user-caused damage, such as scratching or cracking of the glass (unless the crack was determined to be due to a defect in manufacturing, not the iPad being dropped or impacted).
You can find more information including lists to Frequently Asked Questions and the precise Terms and Conditions here:
http://www.apple.com/support/products/ipod.html
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i have an iphone that was bought whilst in the States, but i now live in England. I want to buy the applecare plan but i am unsure if i am covered for worldwide support. i have looked at the terms and conditions on the apple website, but i am still unsure and it does not answer the question. so can anyone confirm whether the protection plan is world wide.
I was also thinking of having the phone unlocked as it is a bit expensive using my AT&T plan here, will this invalidate my ordinary iphone warranty.
many thanks
karl
Message was edited by: kb1483

kb1483 wrote:
I was also thinking of having the phone unlocked as it is a bit expensive using my AT&T plan here, will this invalidate my ordinary iphone warranty.
many thanks
karl
Once unlocked your phone is void of warranty, also without a current AT&T plan I think they will know the warranty is void but not sure of this.

I have read through the terms of Apple care extended protection plan but i need clarification.

I just read some ipad horror stories about the glass getting cracked. I am not too sure how Tough these babies are, but before i splurge on an extended protection plan for my practically brand new ipad2, i would like clarification as to whether accidental coverage is implied; say for example if the glass were to get scratched, or cracked; under the extended service plan, iit be a covered repair, parts and labor ?
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AppleCare is a warranty extension and covers manufacturing defects. It is not insurance and will not cover user-caused damage, such as scratching or cracking of the glass (unless the crack was determined to be due to a defect in manufacturing, not the iPad being dropped or impacted).
You can find more information including lists to Frequently Asked Questions and the precise Terms and Conditions here:
http://www.apple.com/support/products/ipod.html
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Apple Care plan coverage old imac mid 2011

Can Apple Care Plan protection coverage on imac osx Lion mid 2011 or late 2011???

Only if you purchased it within your first year of ownership. You cannot purchase it once your original one year warranty has expired.
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My MacBook Air is not being listed under the My Products tab after adding the Apple Care Protection Plan

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apple care protection plan
That is the extended warranty (total of 3 years including the standard warranty for the first year) for any Mac computer.
apple care +
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http://www.apple.com/legal/sales-support/

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The problem is, i NO longer have the receipt, and so can not pass this stage. Why is the registration process being difficult for me?
If it helps, I tried registering over and over, not realising I had been pressing 1 key wrong (about 4 times).
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ah... I'll have to wait till tomorrow... they are closed today.
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They just registered for me
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Apple Care removes Protection Film / "ScratchStopper"

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