Apple Care works? For me don't

Apple Care is not working for me.
I call then and they are saying that they can't unfortunately resolve my problem.
I have an Imac 21.7 and it's with an yellow mark behing the glass of the monitor.
I bought the computer on agost 20th, and they are saying that I've bouthg my computer on may 2nd.
<Edited by Host>

And remember, don't panic.  The only thing you are entitled to now is free phone support 90 days from August 20th, and that's what you need to remind AppleCare/Customer Relations.  Hardware support, AppleCare purchasing to extend to 3 years from date of purchase is still available until May 19th, 2012 at the minimum, and if you get the right person at AppleCare/Customer Relations, August 19, 2012.  After which point all AppleCare coverage is on a case by case basis for both hardware and software without warranty.  Note, a warranty is only a warrant against manufacturer defects.  It does NOT cover accidents, or things Apple considers normal wear and tear.  You can read that on the http://www.apple.com/support page.  I do recommend buying AppleCare, if only for the simple reason you will get unlimited phone support to explain things about Apple software from Apple itself.  If limited time manufacturer defect should surface, that's what AppleCare is also good for.  But don't expect accidental spills, falls, or bumping of the computer to be covered.  This as rkaufmann says is a user to user forum.  We can just explain our experiences to you.  For Apple directly you must call AppleCare/Customer Relations.

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