Apple Care - You need to specify what "case" and "dispatch" numbers are

Judgeing by the number of people asking this, Apple is really failing its users. When trying to track a repair the webpage requests "case,dispatch,zipcode,serial" numbers. What a load of crap. All we have is a tracking number from UPS and an Apple reference number. I sent my ipod off so how will I know the serial number and I'm not planning to move to America so I'll never have a zip code.
Rubbish customer service.
Does anyone have any advice?
Advent Centrino   Windows XP  
Advent Centrino   Windows XP  

your dispatch and case #'s can be found just by logging on with your ID and password, and when you do LOGIN, your information (case & dispatch) should be on the top of your screen. This is GUARANTEED to WORK.

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