Apple Configurator 4.1, will only Archive.

I'm using Apple Configurator 1.4.1. I am attempting to make a full backup of an iPad 4, unsupervised.
I have done this before on V1.3.1, but, couldn't do it again when IOS 7.0.3 came out, now it will only do Archiving, creating a 5 meg file. A full backup is about 2.4 gig. I need a full backup of all files, OS and app data. I have another 700 iPads to do for school rollouts.
I have updated our MacBook Pro to V10.9, and updated Apple Configurator from 1.3.1 to 1.4.1.
I tried backing up an IOS V 6 iPad as well, just in case the IOS was at odds with the software, same result.
Procedure:
I plug in the fully completed iPad.
Click Restore: Create Backup
Select the completed iPad.
Give it a unique name.
Click Save.
That seems simple enough, that's how I did the last backup.
I'm probably missing something small, if someone could point me in the right direction I would appreciate it.

what happens when you click on mailbox and then take all accounts online?

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HT4314 i have 2 game center account with 1 apple id but it will only access one account. it says the other id is used but i cant change . help.

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that's the issue, you bought the OS online so Donald is right, it is being mailed to you. post the URL where you bought it.
the 'app store' is an application running on OSX itself where you can DL software.
so, you have to wait for mountain lion to arrive.
if you want to get a clean OS on your machine now, do this
reboot holding down command/option/R (hoping your machine supports this)
open disk utility, erase your HD so you have a single mac journaled partition
choose install OSX on this HD
let it run. from what you said, you will be back on lion.

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All content bought using an Apple ID cannot be merged or transferred to another Apple ID.
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HT1600 Having trouble loading tv series I purchased on apple tv. It will only load sporadically any suggestions?

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Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.
No one here is an Apple Employee, we are all just users like yourself.

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Apple Configurator says "Zip Archive corrupt"

Hi,
I have an issue when trying to restore a backup which was taken on one iPad to another. I'm using Apple Configurator and it says "Zip Archive corrupt" upns failure.
I'm not onsite today to test dirrectly, but any advice regarding this is much appreciated.
Kind regards,
Josh

This is the contents of the clients install log file:
Performing runtime install
UI SWF load is complete
UI initialized
starting user confirmation
Installation type: new
starting install
Scheduling runtime installation operations
Installed Product GUID: is same:false
Beginning runtime installation
Beginning install
Installing
c:\docume~1\abbeys~1.dmh\locals~1\temp\airf4.tmp\setup.msi
Error occurred; beginning rollback: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
Rolling back install of
c:\docume~1\abbeys~1.dmh\locals~1\temp\airf4.tmp\setup.msi
Rollback due to error complete
error during install: [ErrorEvent type="error" bubbles=false
cancelable=false eventPhase=2 text="1603" errorID=0]
runtime install entering error state: [ErrorEvent
type="error" bubbles=false cancelable=false eventPhase=2
text="1603" errorID=0]
begin quitting
error in stateQuitting: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="Unhandled
exception TypeError: Error #1009" errorID=1009]
What does that mean?
I talked to the client's IT and they says "all restrictions
have been removed, it's not on our end" but I'm not confident this
is really true.
IT tried to install as an admin.
Thanks for your help.

Apple Configurator - can we move VPP license?

We purchase using VPP for 73 iPads. Importing the 73 licenses went OK but we need to move 33 to another Mac that will control the 33 iPads. Is there a way to do this?
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Any way to move them?

http://support.apple.com/kb/HT5188
"For supervised devices, if you use Apple Configurator to remove an app from a device, Apple Configurator marks the corresponding redemption code as available. It can be reassigned to a different device supervised by this copy of Apple Configurator for this Mac only. It is not available for redemption by other Macs or iOS devices"
You may be able get a workaround via apple enterprise support.

I have 2 game centers on 1 Apple ID and it willl only access 1 of them may someone tell me how to access the other one

I have 2 game centers on 1 Apple ID and it will only access 1 of them may someone tell me how to access the other one

You don't have to use the same ID for iCloud as you do for purchasing. You can just set up iCloud using your other ID.
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Software deployment using Apple Configurator

Hello,
We are going to be deploying MacBook Air computers to our teachers and I was wondering whether anyone has used Apple Configurator to manage and supervise sofware deployment. I have searched these forums and I've seen a few tutorials that show AC managing mobile devices. I do intend using AC to manage our iPads (used by some of our teachers). We are primarily a Windows environment, however, this year, some of our teachers have opted for Macs and I'm trying to find the most efficient way to manage all these devices. Any advice or suggestions would be most helpful.
Thanks,
CAS

Yes, an MDM is your best bet. If you aren't currently using an MDM and want to try one out, there is a free MDM solution by Meraki called Systems Manager. http://www.meraki.com/products/systems-manager/ . They have a location feature that might help you. The MDM can also allow you to lock the screen or do a remote wipe to keep the thief from accessing the data on the iPad.
You can also have your users sign up with the Find My iPad app http://www.apple.com/ipad/find-my-ipad.html to help locate a stolen iPad.
As ryanm512 said, if you Supervise your iPads in Apple Configurator the iPads can only be unsupervised using the computer that Supervised them.
However, everything is out the window if the thief resets the iPad when its not connected to a network. Once wiped clean, the MDM and Find My iPad won't work.
Here are some links I found on another post that may be helpful:
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
Hope this helps!
~Joe

Apple Configurator and Mass Device Set-up

I’m having some issues with iPads using the Apple Configurator and a Bretford Cart. I submitted this to my lovely Apple account team, however they have not acknowledged or replied to me. I could really use some help with this one!! PLEASE
I have a deployment of about 1000 iPads. The initial deployment is over but we collect them and redeploy them.
Here is what I do with the cart.
Load iPads in to it.
Update to the latest iOS (if approved internally).
Restore a backup of an iPad configured with customized wallpaper.
Install a profile that contains a webclip to our MDM install.
The devices ARE not supervised, nor do I want to supervise them in any way. We have an MDM and do not need or want device supervision.
This used to work for me with minor issues.
Now I’m having some problems.
In particular:
On some devices, I no longer get the choice to select “Next” at choose a Network connection. Sometimes I get it and it allows me to go to choose “Continue without Wifi” and I’m good to go. Sometimes I don’t have this choice and that is an issue. Why is this happening? (Incidentally, when I erase all content and settings of a device that HAS allowed me to choose Next and Continue without Wifi, when it is restored, the option is no longer there.)
After the update and backup is restored, I have to go through the Hello and Welcome screens before I can install a profile. Why?
When I install profiles, it allows me to only install 1 profile at a time. This does not work for me. Why did this change in Apple Configurator?
What used to be a fairly simple process is now becoming kind of a pain. I’ve searched Apple forums and it seems others are having the same issues. Are you able to help or give advice on a better way to do this?
I have about 1000 iPads deployed and need to find the smoothest way to go about doing this.
Thank you for any help or advice.

Yes, an MDM is your best bet. If you aren't currently using an MDM and want to try one out, there is a free MDM solution by Meraki called Systems Manager. http://www.meraki.com/products/systems-manager/ . They have a location feature that might help you. The MDM can also allow you to lock the screen or do a remote wipe to keep the thief from accessing the data on the iPad.
You can also have your users sign up with the Find My iPad app http://www.apple.com/ipad/find-my-ipad.html to help locate a stolen iPad.
As ryanm512 said, if you Supervise your iPads in Apple Configurator the iPads can only be unsupervised using the computer that Supervised them.
However, everything is out the window if the thief resets the iPad when its not connected to a network. Once wiped clean, the MDM and Find My iPad won't work.
Here are some links I found on another post that may be helpful:
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
Hope this helps!
~Joe

Apple Configurator with two options - Shutdown, Restart

Hello,
I work with ipdas/iphones everyday, using apple configurator wih 30 devices connected to mac is amazing thing, but shutdown or restart them is a BIG problem and takes too much time. Is it possible to add Shutdown & Restart options to apple configurator? This will be very hapleful for eveyone. One more thing before I will celebrate Happy Friday, is it possible to extract info like: serial number & IMEI from devices to cvs file?
Thank you.

Doesn't sound good if you've restore to factory from the diagnostics menus and are seeing this.
Have you unplugged from the main for a few mins and restarted. Disconnect any ethernet cables if you have them.
AC

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My iMacG5 will only boot to white screen, gray apple and spinning gear. Help?
Also not totally sure if it's an Intel based computer, but that's what I recall. Any way to check, since I can't get to About This Mac window?
It's running on OSX Leopard 10.5.4
First symptom = running slowly - then it kind of froze with color wheel spinning - thought a forced shut down would help - help power button til off, then white screen, gray apple and spinning gear.
Have tried...
1. Turn off the computer by choosing Shut Down from the Apple menu, or by holding the power button until the computer turns off.
2. Unplug all cables from the computer, including the power cord.
3. Wait 10 seconds.
4. Plug in the power cord while simultaneously pressing and holding the power button on the back of the computer.
5. Let go of the power button.
6. Press the power button once more to start up your iMac.
Then try booting from your install disc again.
- No change
And...
Booting From An OS X Installer Disc
1. Insert OS X Installer Disc into the optical drive.
2. Restart the computer.
3. Immediately after the chime press and hold down the "C" key.
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You need to do an Erase and Install or an Archive and Install depending on whether the hard drive is OK or needs to be reformatted.
Start by booting from your Leopard DVD. The rest is just following directions.
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

Will Apple configurator work when Ipads already have paid apps on them via VPP redemption code

HI - we have 60 ipads under our care, and until very recently we bought apps using the VPP redemption code method, and loaded them on manually - there was something in the Ts&Cs which allowed you to load a code onto one ipad, then as long as you had enough codes, you could auto install apps on multiple ipads using the same apple id. We have a master backup on the icloud.
We have now got a Mac and I was looking into using Apple Configurator, but I'm not sure how that will work with existing paid apps already on the ipads. Can anyone give me some pointers?

Wait unti the app is done downloading in your iTunes. Then go back to your VPP account and down load the spreadsheet again and upload into configurator. The process is a pain, but the only way it works for you to get all of your codes into configurator.

Used Apple Configurator to install free MDM app on unsupervised device - How will it update?

In hopes of cutting down deployment time, I am testing Apple Configurator to pre-install our MDM app (Worx Home by Citrix) on the iPhone/iPad. The devices will be unsupervised. I've searched through the documentation and can't find an answer to this question/scenario:
So I installed this App using my MacBook/Apple Configurator using my own Apple ID. What happens when the Worx Home app is updated and the end-user goes to update it? Will they be prompted for my Apple ID password?
If so, that seems a little bit... uh... short-sighted by Apple and very enterprise-unfriendly. There needs to be a way to pre-install a free app, such as an MDM product app, and have the end-user tie that app to their own Apple ID either when they open the App for the first time or update it the first time.

Wait unti the app is done downloading in your iTunes. Then go back to your VPP account and down load the spreadsheet again and upload into configurator. The process is a pain, but the only way it works for you to get all of your codes into configurator.

Apple Configurator 4.1, will only Archive.

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