Apple Configurator and iPad Set issue

Howdy Folks,
I have a dilemma.
I work at a Business School and we have 30 ipads managed (supervised) by Apple Configurator via a Mac Book Pro.
I had (still have) paid apps on this class set.
Unbeknownst to me, I upgraded the Macbook Pro to Mavericks thinking that the upgrade would work. Unfortunately it didn't and I had to re-install Mountain Lion. I'm not going to upgrade to Mavericks due to a Safari bookmark sync issue with another set of 30 ipads not managed by Configurator.
I'm going back through my purchases on the apple volume purchases website and I've downloaded the spreadsheets again.
The apps all have worked fine except for Dictate & Send (Dictamus). After importing the spreadsheet, it only has 1 license available. When I attempt to plug in the supervised iPads, I get a message saying 'computer says no'. I'm assuming this is because they were associated to the Mac before I had to re-install the OS.
I have no backup or files from the previous OS install.
I'm also assuming that in order to get the iPads to talk to the new configursator, I'll have to wipe them and then re-associate them with the new configurator. That will also mean that i'll lose the apps on them including Dictate & Send.
My question is ' Can I recover those licenses on the iPads for Dictate & Send, or do I need to purchase another 30 copies?'
Any help you can provide would be appreciated,
Regards,
Frank.

You don't need seperate IDs. When you log into icloud.com and use Find my iPhone, you'll be able to see a list of every single device associated with that ID. Just click on the devices tab in the top left. Here you can see I'm logged in with a list of many devices:

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I have set up our school ipads to be supervised by Apple Configurator and am using VPP to buy apps. I now find the supervised ipads do not allow the pupils to download photos or movies etc. Any suggestions would be great please.

I have set up our school ipads to be supervised by Apple Configurator and am using VPP to buy apps. I did this initially as our school internet connection was stopping us from being able to update the IOS and our County was offering a managed system, Lightspeed, which took control of every device in school which proved very expensive. I now find the supervised ipads do not allow the pupils to download photos or movies etc. As we frequently use the ipads as cameras this is causing us a problem. We have a school imac that I use to keep the devices updated with Apple Configurator (not connected to our network), and this doesn't seem to offer any solution to download them either. I was told there was a setting in Apple Configurator to allow other computers to download from supervised devices, but I can't see it anywhere. I am very new to this so any advice or help would be greatly appreciated please.

I assume you are wanting to take the photos and movies off the iPads?
Connect the iPad to a Apple computer. Open "Image Capture". Any photos or video can me imported to the desktop or other location on your computer.
I had this same problem last year and as we have no wifi I asked lots of people at Apple what I could do - no one provided this answer (a little unbelievable!). If you have wifi using something like dropbox would be an easier solution.
Hope this helps

In Apple Configurator, can I set up different sets of iPads with different apps loaded? Or will all iPads synced with Configurator be required to have the same build?

In Apple Configurator, can I set up different sets of iPads with different apps loaded? Or will all iPads synced with Configurator be required to have the same build?

Hi jshira86,
You can definitely have different sets of iPads with different apps loaded. When you "supervise" your iPads, you will see that on the left side of the Configurator window there is a "+" sign in the lower left corner. Click it to create a new device group. With this new device group you can choose what apps and configuration profiles you want to install on that group of iPads. Create as many groups as you want to customize the apps and profiles you want on them.
Hope this answers your question!
~Joe

Apple Configurator and Mass Device Set-up

I’m having some issues with iPads using the Apple Configurator and a Bretford Cart. I submitted this to my lovely Apple account team, however they have not acknowledged or replied to me. I could really use some help with this one!! PLEASE
I have a deployment of about 1000 iPads. The initial deployment is over but we collect them and redeploy them.
Here is what I do with the cart.
Load iPads in to it.
Update to the latest iOS (if approved internally).
Restore a backup of an iPad configured with customized wallpaper.
Install a profile that contains a webclip to our MDM install.
The devices ARE not supervised, nor do I want to supervise them in any way. We have an MDM and do not need or want device supervision.
This used to work for me with minor issues.
Now I’m having some problems.
In particular:
On some devices, I no longer get the choice to select “Next” at choose a Network connection. Sometimes I get it and it allows me to go to choose “Continue without Wifi” and I’m good to go. Sometimes I don’t have this choice and that is an issue. Why is this happening? (Incidentally, when I erase all content and settings of a device that HAS allowed me to choose Next and Continue without Wifi, when it is restored, the option is no longer there.)
After the update and backup is restored, I have to go through the Hello and Welcome screens before I can install a profile. Why?
When I install profiles, it allows me to only install 1 profile at a time. This does not work for me. Why did this change in Apple Configurator?
What used to be a fairly simple process is now becoming kind of a pain. I’ve searched Apple forums and it seems others are having the same issues. Are you able to help or give advice on a better way to do this?
I have about 1000 iPads deployed and need to find the smoothest way to go about doing this.
Thank you for any help or advice.

Yes, an MDM is your best bet. If you aren't currently using an MDM and want to try one out, there is a free MDM solution by Meraki called Systems Manager. http://www.meraki.com/products/systems-manager/ . They have a location feature that might help you. The MDM can also allow you to lock the screen or do a remote wipe to keep the thief from accessing the data on the iPad.
You can also have your users sign up with the Find My iPad app http://www.apple.com/ipad/find-my-ipad.html to help locate a stolen iPad.
As ryanm512 said, if you Supervise your iPads in Apple Configurator the iPads can only be unsupervised using the computer that Supervised them.
However, everything is out the window if the thief resets the iPad when its not connected to a network. Once wiped clean, the MDM and Find My iPad won't work.
Here are some links I found on another post that may be helpful:
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
Hope this helps!
~Joe

170 iPads, Apple Configurator and Apple ID - HELP!

Hey Guys,
so i work for a school and i have 170 iPads that need to be deployed. we are using apple configurator and supervising the devices.
Everything has gone great for 23 that i have already done and handed out to teachers etc, except for the minor problem of updating the applications.
When they go to the update the apps it asks for an apple ID and passowrd, at this point in time its asking for my Boss' Apple ID password. Is there anyway of stopping this or will i have to get the teachers to input there own apple IDs on startup of the device?
Thanks for all your help.

This happens more often then not lately and I am not sure why. But this is what you can do to fix it after it happens.
Do you have tens - or even thousands- of apps trying to download? You
need the account’s “queue” deleted by Apple.
1.       Navigate to: http://www.apple.com/support/itunes/contact/
2.      Click on "Contact iTunes Store support"
3.      Choose "Connecting and Downloading"
4.     Select "The topic is not listed" and enter the subject "Download
Queue" and continue.
5.      On the next page choose to email support.
6.     Create a message that says something such as:
"I redeemed codes using Apple ID [email protected] & iTunes is
trying to download hundreds of copies of the same app. Please clear out
my download queue."
7.      Wait for a response from Apple.
8.     ****After the queue is deleted, be sure to delete the computer’s
trash. All the extra app copies will fill the MacBook Air’s storage.****

I'm trying to prepare some new iPads using Apple Configurator and the download of IOS8 failed. The error in Apple Configurator is "Unable to download iOS 8.0. The firmware image was corrupted. Please retry the operation."

I'm trying to prepare some new iPads using Apple Configurator and the download of IOS8 failed.
The error in Apple Configurator is "Unable to download iOS 8.0. The firmware image was corrupted. Please retry the operation."
Is there a way to get the Apple Configurator to try to re-download iOS 8?

Apple Support had me delete the image file from the following location:
~/Library/Containers/com.apple.configurator/Data/Library/Caches/com.apple.confi gurator/firmware/
The file name was iPad3,4_8.0_12A365_Restore.ipsw
I deleted this file and ran the prepare again and it download the iOS 8 ok and successfully prepared the iPad.

Apple Configurator and MDM

Have 25 ipads to setup in a college environment with apps to be installed of course.
Am I right to assume that if using apple configurator on a mac to do the initial setup, create backup and restore to other ipads that if supervised is used, only that mac can be used to make changes ?
Also, we are implementing the web-based Mobile Deployment Solution called Meraki whereby apps can be pushed out by this.
If using apple configurator to do the initial setup, will this affect Meraki MDM in anyway ? i.e. removing or adding apps or anything else ?
I have to update the IOS on ipads to latest version. I've been told that I need to use Apple Configurator for the intial setup and then college can push apps via Meraki. I have never done this before, but been reading up and have read about push certificates and VPP. However, another question I would like to ask is, if I don't setup the VPP on the mac, can it still be done via MDM and do apps need to be downloaded onto the mac. All very vague. If using apple configurator and then selecting to install apps, can these just be downloaded from the app store instead of itunes. I'm trying to think of the best way to go about this, or whether to just update IOS on each ipad and then push apps via MDM, or install apps via apple configurator and restore to all ipads via a backup. Confusing !

"This document offers guidance on some important considerations for getting the most out of your iOS deployment." Covers: Prepare your infrastructure. Set up devices. Configure and manage devices. Deploy apps and content. Plan for support.
http://images.apple.com/iphone/business/docs/iOS_Enteprise_Deployment_Overview_E N_Feb14.pdf
Quick overview of zero-touch MDM enrollment
http://www.apple.com/education/it/dep/
Use VPP. Select an MDM. Read the Google doc below and nsdjoey write up.
IT Resources -- ios & OS X -- This is a fantastic web page. I like the education site over the business site.
View documentation, video tutorials, and web pages to help IT professionals develop and deploy education solutions.
    http://www.apple.com/education/ipad/resources/
    scroll down after all the pretty picture. Click on the words "For It".
    business site is:
    http://www.apple.com/lae/ipad/business/#browse-it-resources
    If necessary, scroll down until you see the Browse IT Resources button. Click on button.
Joe Rowe's Excellent guides
IT managers who are new to configurator and managing a cart of ios devices:
      https://docs.google.com/document/d/1SMBgyzONxcx6_FswgkW9XYLpA4oCt_2y1uw9ceMZ9F4/ edit?pli=1
         [ original announcement -- https://discussions.apple.com/thread/4256735?tstart=0 ]
Quick help presentation for students:
     https://docs.google.com/presentation/d/18937JdleX2gymtSb8zfbDczV-76BdR2DIfCV9eJi yOE/edit#slide=id.g1b776944_0_224
good tips for initial deployment:
https://discussions.apple.com/message/18942350#18942350
https://discussions.apple.com/thread/3804209?tstart=0
See nsdjoey writeup. See third post.
https://discussions.apple.com/message/22286109#22286109
Institutions in the USA and other countries can use the App Store Volume Purchase Program (VPP) to buy Apps.
https://support.assistiveware.com/index.php?pg=kb.page&id=54
"Deploying a great quantity of iOS devices means creating a great quantity of Apple IDs. This script allows automated Apple ID creation from a spreadsheet."
http://www.enterpriseios.com/wiki/Apple_ID_Automation_Builder

I am running OS10.6.8 and have a mail box duplication. I use gmail and when I open my mail I have both the Apple Mail and another set of boxes for Gmail. Both get all mail and when I delete from one, it deletes from the other. How can I get rid of the dup

I am running OS10.6.8 and have a mail box duplication. I use gmail and when I open my mail I have both the Apple Mail and another set of boxes for Gmail. Both get all mail and when I delete from one, it deletes from the other. How can I get rid of the dup

Hi,
According to your descriptioin, I don't think this is system problem, it should be Intel driver problem. It would be contact Intel to confirm this issue whether this is their driver problem.
Roger Lu
TechNet Community Support

I am trying to use apple configurator with ipads. I have been successful with all our ipads but 1. It will not allow me to add apps. The error I get is that it is refreshed but with errors e

I am trying to use apple configurator with ipads. I have been successful with preparing and supervising all ipads but one. When preparing it in configurator, I receive an error that it is refreshed but with an error. Under supervise, I am not able to add apps. I have erased all content to start over but this does not work either

Are you trying to restore a backup, or just sync some apps? Do you have profiles installed on the device?
Have you plugged the ipad into iTunes, and did a fresh install? I'm assuming the device went through the prepare setup properly. You many have to unsupervise it first, then plug it into iTunes to wipe it completely.
I'd then do each step seperately. Prepare it, then install 1 app, if that works, try another app, then maybe a profile.

How long does it typically take to update new apple products? I'm speaking in terms of software/firmware updates. My new Apple TV and iPad 3 are glitchy, which is extremely frustrating considering I have the last gen of each sitting there working great.

How long does it typically take to update new apple products? I'm speaking in terms of software/firmware updates. My new Apple TV and iPad 3 are glitchy, which is extremely frustrating considering I have the last gen of each sitting there working flawlessly.

I appreciate the responses, however my initial post was too vague. I apologize and will explain. The specific issues are the window closes occasionally when loading something large, that has ceased in the last day or two. My battery life is no where near the second gens, is that the extra hardware at work? I thought that had been accounted for? One of the frustrating, albeit humorous occurrences is when I placed the second and third gen within 1 foot of each other, turned off LTE, and streamed a video. From every location the second gen out ran the new model on 3G signal, lol. Not a huge deal since I have wi-fi or LTE pretty much everywhere I am, but disappointing none the less.
The new apple tv is great, except for the same thing everyone is posting about. HD iTunes library streaming taking overly extended load times. I don't expect it will take too long for apple to address that issue. I'm new to apple, last 6 months, but they seem to have excellent support! It is definetly highly rated.

After updates Apple TV and ipad won't wake mac

Since the latest update to Maverick and new itunes and Apple TV software neither my ipad or Apple TV will load my library from itunes. I have to go to the imac and wake it myself. Home sharing is on, I have done a hard reset of my time capsule, reset my Apple TV, restarted the imac, checked network settings to make sure my router is listed and at the top of the list. Airport utility is signed in to my Apple ID. Is there anything I am missing? This only started since the updates.

Hello John,
Thank you so much for providing the details of the issue you are experiencing with accessing iTunes through your Apple TV and iPad. You have taken some really good steps to help isolate and troubleshoot the issue.
One additional thing that is important to check is if "Wake for network access" is enabled in System Preferences>Energy Saver. This will allow your iMac to wake from sleep when your Apple TV or iPad is trying to access it through the network.
You can find out more about this feature and other Energy Saver preferences in the following link:
OS X Mavericks: Energy Saver preferences
http://support.apple.com/kb/PH13787
Thank you for using Apple Support Communities.
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HT4528 On the TV news was a report about Apple iPhones and iPads that they were unsecure. What does applet recommend

On the TV news was a report about Apple iPhones and iPads were unsecure. Has apple adressed this? What does apple recommend?
to fix this problem.
I get email from Contacts in my address book. The email is not really from them. Is this the issue at hand?

Tee Man wrote:
On the TV news was a report about Apple iPhones and iPads were unsecure. Has apple adressed this? What does apple recommend?
to fix this problem.
The latest version of iOS (7.0.6) fixes the problem. Update your phone if you're not already running 7.0.6.
I get email from Contacts in my address book. The email is not really from them. Is this the issue at hand?
No. That has nothing to do with it. That's called "spam".

Apple configurator and App not authorized

Today was my first day putting paid apps in. I have 4 different paid apps, and 3 codes through VPP for each of the apps.
> The first one I did went fine. All three iPads have all have that app. Now, the last 3 apps only went onto 2 of the 3 iPads. It is telling me with a little yellow triangle "App not authorized." When I click on the number and open the screen where you import the spread sheet with codes I see this "This code has already been used. Each code may only be used once." However it is not linked to a device like the other three.
> Have you run into this? Any suggestions on what I should do?

+1 for what bcpoole said. Redownload the spreadsheet and reimport into Configurator.
Also you need to be sure to authorize iTunes on the sync computer with the same Apple ID that you are using in Configurator. Here's how I've been doing it using Apple Configurator 1.1.2.
First, go into iTunes and authorize with an Apple ID (Store -> Authroize this computer). Download the app(s). They will go to ~/Music/iTunes/Mobile Applications. Then go into Apple Configurator and add the apps on the Prepare -> Apps screen. When you try to add the app in AC (clicking on the "+" at the bottom of the screen), you should be prompted to enter an Apple ID and password. Use the same Apple ID and password that you used to download the app in iTunes.
Hope this helps!!
~Joe

Since changing over to a new BT hub my iPad mini will not recognise an Epson XP printer although this worked fine with Sky. Printer and iPad set up for new hub and independently recognise hub

Since changing over to a new BT home hub, my iPad mini does not recognise an Epson XP 305 air printer although system worked well on previous Sky hub. Both printer and iPad set up and recognise hub independently. Has anyone come across this problem?

RoyceRichards72 wrote:
If this is the issue, and that makes a lot of sense since there have been numerous disconnections since December, how do I get it uncapped again?
Do you know why there have been multiple disconnections?
Once the instability stops, DLM will automatically begin raising your speed.
If you found this post helpful, please click on the star on the left
If not, I'll try again

How to "share" your itunes Library with a mac, apple TV and Ipads?

I am looking for an easy way to have my Itunes library on an external drive and be able to access it from a Mac (able to sync an iphone), an Apple TV, and Ipads. I don't want to leave me computer on so I think I am looking for an NAS drive.
Would I need a NAS drive with "itunes server"?

Hey jimyam,
Thanks for the question. If you wish to access your music library from multiple devices, anywhere, It sounds like iTunes Match may be the right service for you:
Apple - iTunes - Match
http://www.apple.com/itunes/itunes-match/
With iTunes Match, all your music can be stored in iCloud — even songs you’ve imported from CDs. You can access your music from all your devices and listen to your entire library wherever you are. And you'll also be able to listen to iTunes Radio without ads.
iTunes Store: Subscribing to iTunes Match
http://support.apple.com/kb/HT4914
Thanks,
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Apple Configurator and iPad Set issue

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