Apple Configurator Can't install app configuration profile bug?

Hey all-
We currently use configurator to maintain 30 new ipads. We have updated the IOS on these devices to 6 and now whenever we install a configuration profile blocking people from installing their own app or in app purchases we get a "Can't install app" error message as part of the refresh process. I understand I am using configurator with a drastically changed device and the profile part of configurator hasn't been updated yet. As of right now the only workflow I have found that works is to
1.) Unsupervice the device
2.) Resupervise it
3.) Reinstall apps
4.)Install the configuration profile blocking app purchases.
I have to do this any time I want to do application updates...
Anybody else runing in to this problem?

Ryan,
I loan all of our ipads on a 4 day basis and I never have them all back at the same time to do that type of sweeping change. Before IOS 6 came out I could have changes waiting for an ipad to be returned and they would take effect then. Now if I update an app for one all of the other ipads we plug in will fail (If I'm not here when they are returned). This is a problem apple needs to fix and not something simple I can work around.
I've pretty much just stopped updating apps but once every month or so till this gets resolved.

Similar Messages

Configurator 'Can't Install App'

Why won't configurator let me have a configuration profile installed as well as installing an app. Whenever I have an configuration profile installed, I can't install any app. If there is not profile installed, I can install apps no problem. I work in a school, with a class set of iPads and this limits me from b eing able to keep the students from doing things like install their own apps, using the camera, etc, while I'm trying to teach.
Frustrating.

LutherElem,
Here is the solution:
Before updating the iPads, DO NOT update the apps from iTunes
1. Connect the iPads to the computer that has the AC
2. Open AC
3. Uncheck the profile that you pushed to the iPads, then click Apply
4. Now update the apps through iTunes, then add the updated apps and the new apps to AC
5. Check the new apps, then Apply
6. Check the previous profile, then Apply
Why?
Let's take a look at what the Apple Configuration (AC) will do when an iPad is connected. Below is the steps it runs through in order:
Retrieving iOS information-->Checking Activation...-->Checking Pairing...-->Installing Apps-->Retrieving Documents-->Installing Configuration
As you can see, it's installing apps first before installing configuration (the profile). If your profile was set to not to allow the iPad to install apps (meaning you removed the App Store from the iPad), the AC can't push updated/new apps to the iPad. That's why you can't update the apps from iTunes at the beginning and that's why on step 3 you need to remove your initial profile before pushing updated/new apps.
If the apps in the AC already got updated through iTunes or there were new apps in the AC, that will pop up the "Can't install apps" error. If the apps in the AC are still the same version as those in the iPad, it won't pop up that error. That's why we do not update the apps through iTunes at the first beginning to make sure the apps versions in the iPads are still the same as those in the AC.
To summarize again, the iPads need the Apple Store back before they can be loaded with updated/new apps by the AC. The profile installed on the iPads were blocking the AC to push updated/new apps. That's why we have to remove that profile and put it back in the end.
I feel I am making you confused.
I am not native English speaker, sorry that if I did not explain well enough.

Can you install apps with profile set to disallow installation of apps

If I have a config profile set to not allow installation of apps on the iPad, is there any other way to install apps? Here's the reason I'm asking. I have about 25 users spread geographically throughout the southern United States whose profile has been set to not allow installation of apps (presumably via the App Store as that icoe is removed). But, i want to purchase an app for them to use via the Volume Purchasing Program or even a free app (Dropbox). How do I allow them to install these apps without the App Store on the device?

Get an MDM. Have the MDM send the app to the devices. They will be asked for a password to install.
Or.
Get an MDM. Set the profile to allow app install. Send the app via an MDM. Set the profile not to allow app install.
Check out Meraki.
MDM -- moble device management
MDMs
Airwatch, Nukona, Meraki, mobleIron, OS X Server, or Zenprise
Nukona -- https://www.nukona.com/mobile-app-management-products/basic-edition/
Meraki -- A free MDM
http://www.meraki.com/products/systems-manager/
https://discussions.apple.com/thread/4067210?tstart=0
Good howto by Sergio Sosa.
https://discussions.apple.com/thread/2594001?start=15&tstart=0
Apple overview of MDM
http://www.apple.com/support/iphone/enterprise/
IT Resources -- ios & OS X -- This is a fantastic web page.
View documentation, video tutorials, and web pages to help IT professionals develop and deploy education solutions.
http://www.apple.com/education/resources/information-technology.html
business site is:
http://www.apple.com/lae/ipad/business/resources/

Getting logs from Apple Configurator / Can't install in house app

Does anybody know how to get logs out of the Apple Configurator? I'm evaluating it for deployment of an in house app to 100 ipods. My tests are returning a simple message stating "Can't Install App" which doesn't help me at all. It would be nice to see a log of WHY it didn't install.
Thanks.

I'm guessing nobody has this working?
To get the error message look in the Console app and filter for configurator on all messages, when i try to install i get the error...
20/03/2012 21:47:12.253 [0x0-0x115115].com.apple.configurator: ERROR - 3622339ms Apply policy of UDID:84133cdf60d4f34626f13f1c7b6d5e3b4168347a failed: Error Domain=com.apple.configurator.ErrorDomain Code=5021 "Unable to install app. The application bundle does not contain a valid identifier." UserInfo=0x7fe4c4c35a60 {NSUnderlyingError=0x7fe4c4c71e40 "The application bundle does not contain a valid identifier."} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-90.1/Applicat ion/Controllers/CDDeviceController.m:456)
My application builds and has been signed with my Enterprise distribution cert, like others I can install this app OTA and with iTunes. I'm guessing its a bug with the Configurator app?
Nic

HT1911 can't install app as apple Id has been disabled

Can't install app as while instaling app I get the message apple ID has been disabled.

There is a difference between plain 'disabled', and 'disabled for security reasons'.
Contact iTS, let them know the Apple ID that is giving you that message so they can check into it.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT5622 I have verified my Apple ID several times on my Iphone but a can not install APP updates? The same Apple ID works fine on my Ipad for updates etc.???

I have verified my Apple ID several times on my Iphone but can not install APP updates. Everything work fine on my Ipad using same AppleID ect.?

Sign out and back into your apple id from Settings>iTunes and App stores>(Your apple ID)>Sign Out and then sign in again with the new address. Close app store from running in the background (or restart the phone if your unsure how to do this). If when trying to update any apps they are still asking for the old apple ID, delete and re-install those apps.

How can I install apps on a device that has a "for work" app installed?

Hi, I have an iPod touch version 4.3.5 (ML1). Model is MC540C.
It has been provided for me from work, but I can use it as I wish.
The apps that are installed are:
Facetime
Music
Photos
Camera
Videos
YouTube
Stocks
Notes
Weather
Utilities
App Store
Game Center
Settings
Contacts
iTunes
Safari
Maps
Mail
Calendar
"one app installed by company"
The last app is needed for when I do work. It doesn't need to run on the background. When I'm doing work, I need to input some information in that app, and sync it to my company's server.
I would like to install some apps (free) of my choosing. But I'm coming across a hurdle...
I choose "App Store" in Home.
I search for a free App (for example the Google Search app by Google Inc)
I'm taken to the app's info screen. I tap the blue "Free" button.
The button becomes a green "Install App" button.
I get a pop-up box saying
Apple ID password
[email protected]
[password]
How can I install apps of my choosing without having a "work app" get deleted? This work app was installed on the "[email protected]" Apple ID.
Thank you.

Ingo2711, when you did this:
I logged out of my AppleID on the iPod, took it to his computer, synced it, which erased all of my apps. I installed the default apps plus one app that he bought using his account info.
You made his computer the syncing computer.
When you did this:
Connected to my Mac and iTunes and tried to sync one of the apps I bought with my account. The app shows up on one of the pages before you start the sync, but once you apply the sync, it does not transfer.
And, of cause, no restrictions set at all.
You changed syncing computers but you can only sync apps (and some other things like photos) from only your one syncing computer.

My new iPad mini can't install apps - I have updated to IOS 7.1.2 - I note that one possible solution is to reset all under settings General but I don't see "reset" - please help

My new iPad mini can't install apps - I have updated to IOS 7.1.2 - I note that one possible solution is to reset all under settings>General but I don't see "reset" - please help

1. Try reset iPad
Hold the Sleep/Wake and Home button down together until you see the Apple Logo.
2. Sign out and sign back in to iTunes and App Store
Settings>iTunes and App Store>Apple ID>Sign out and sign in

I can't install app in my iMac, what should i do?

I can't install app in my iMac, what should i do?

I LEFT my iMac, at the Apple Store, but they don't know what is happening...
when I go to app store and reinstall my applications( iMovie,pages,iPhoto,Keynote)an error occurs and tell that cannot install ... They change the SRAM And still happens ....they also change the HD and same happens

HT4759 I can not install app's from the app store on my phone,and when i try, i get a message tells me (cannot connect to itunes store) that happened after i updated it to "IOS6" . it's a "IPhone4 S"

I can not install app's from the app store on my phone,and when i try, i get a message tells me (cannot connect to itunes store) that happened after i updated it to "IOS6" . it's a "IPhone4 S"

Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.

From the past 3days,i can't install apps from the appstore,it says "this items can't be purchased right now,try again later", please help me,thank you

From the past 3days,i can't install apps from the appstore,it says "this items can't be purchased right now,try again later", please help me,thank you

Hey Kay97,
These are some troubleshooting steps that might be relevant to your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Have a good one,
Delgadoh

TS1702 I can't install apps directly from my ipad. It says "can not connect to the iTunes Store". However I can load them on my i touch and then load the app Thursday wifi. Any ideal?

I can't install apps directly from my ipad. It says "can not connect to the iTunes Store". However I can load them on my i touch and then load the app Thursday wifi. Any ideal?

You will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I can not install apps in my new ipod touch ios 6

i can not install apps in my new ipod touch ios 6
it is showing appication is failed to installed
why is this happening
can any one help me....

The problem is when i drag n drop downloaded apps from torrentz into itunes n syncronize it add those apps into my itouch ... but the message shown in my i touch is .. that application failed to install..
in the itunes those appliacations are unchecked automatically ... but i can install apps which are downloaded from the istore .... they are working properly
but the ones i downloaded from the torrentz are not getting installed..

Can i install app in my Hotmail (Outlook) free account.

hi,
can i install app in my Hotmail (Outlook) free account. Or need comparably Office365 account and after installing Outlook Web App ?

i can't understand your answer for this link. i think this is third party tools ?
please reply me proper answer how to i install outlook office app in my free Hotmail outlook account.

Can't Install Apps Directly To iPod touch

For some reason my iPod touch can't install apps on its own, I have to go through this big process that involves:
1. Transfering the downloaded app to iTunes on the computer
2. Making all the apps wobble to delete the uninstalled app directly off the iPod touch
3. Uncheck the box in the applications folder thing when the iPod touch is plugged in to the computer to completely uninstall the app
4. Sync the iPod touch
5. Then finally add the app back onto the iPod touch through the computer
Then after this long process the app works perfectly, but I recently saw some iPhone 3G commercial and it demonstrated how to download apps and went to the app store on the iPhone, downloaded an app and installed directly all by itself, so I don't know if i'm doing something wrong or my iPod touch is just broken?

Hi,
Do you still have 2.0.1? I had the occasional hiccup with that when downloading to the Touch. I have recently tried again now I'm on 2.0.2 and they seem to have worked OK.
Regards,
Dud

Apple Configurator Can't install app configuration profile bug?

Similar Messages

Maybe you are looking for