Apple configurator does NOT remove passcode

Apple configurator is not removing the passcode when the ipad is plugged back into the cart. I have spent days looking for a solution but can not find one, every article i read says that apple configurator removes passcode's once the ipad is plugged back in. We are not setting passcode on the ipad because it is not assisgned to a specific student. here is the setup i am doing with configurator.
1 - setup 2 policy in configurator (1 fo wireless connection, 2 - for setting restrictions)
2 - plug in 1 ipad and supervise it
3 - set up supervised ipad the way we want and created backup (did this with the ipad still plugged into cart and unpluged from cart)
4 - plug in second ipad, set prepare ti restore from ipad one backup
5 - second ipad added to configurator with no issues.
6 - unplug second ipad from cart, set password and wait for it to lock
7 - plug back into cart.
configurator will see the ipad then it just sits there says waiting for device to be ready
it will not remove the passcode, if i then type in the passcode configurator will then upadte device.
Any one have any idea's. This has happened to 2 different carts.I have even re-installed the laptop from scratch and still the same issue.

Hi MStorm (and others having the same issue)
There is a way to clear the passcode from an iPad that only take about 10 seconds but it is a bit of a mess.  If you plug the iPad into the computer with configurator and press REFRESH (don't panic - we are not going to fully Refresh it) the passcode is removed in about 3-5 seconds.  Try turning it on and see if it works.  Once it is unlocked, unplug it and stop the refresh.
I know it is a bit ugly but it does work and does not take a long time.

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